KIM PHAM

10082 Becca Drive

Garden Grove, CA 92840
Phone: (714) 300-3017
kpham627@yahoo.com

Highly efficient Administrative Specialist eager to contribute exceptional customer

service expertise toward supporting a dynamic employer in optimizing bottom-line
performance and productivity.

PROFILE
• 15+ years’ experience in the mortgage industry spanning both local and multi-state markets.
• Reputation for integrity, sharp attention to detail and accuracy, and commitment to confidentiality.
• Excellent communication skills with the ability to read and write fluently in Vietnamese.
• Strong technical/computer skills with an ability to quickly master new applications.
• Excel in working independently, balanced by an impressive team player work ethic.
• Adept at preparing business correspondence, performing data entry and research, pulling reports, and
navigating seamless office operations.

PROFESSIONAL EXPERIENCE
Security Union - Pacific Coast Title Division, Tustin, California, 2009 to 2010
Word Processor
• Accurately prepared TSGs (Trustee’s Sale Guarantee), policy, preliminary title reports, and date down
(Endorsements).
• Reviewed and uploaded maps and relevant documents, and exercised polished multi-tasking skills to
email reports to customer, mail hard copies, and upload documents in CaseAware® software.
• Authored and dispatched 10-Day Notice letters and Benechecks.

North American Title, Orange, California, 2007 to 2009

Word Processor
• Applied exemplary prioritization skills toward typing and providing TSGs, final policy, preliminary title
reports and date down (Endorsements), coordinating TSG/recording billing process, performing heavy
faxing, and responding to customer calls.
• Reviewed and opened new orders, effectively managed extensive workload, and exhibited proficiency
in assembling date down endorsements.

New Century Title, Santa Ana, California, 2004 to 2007

Word Processor
• Leveraged well-honed organizational skills to create TSG reports, develop final policy, preliminary title
reports and title Abstract, HUD, download closing packages, and utilize county and tax databases.
• Located copies of recorded documents and courteously answered customer calls.

First American Title, Santa Ana, California, 1997 to 2004

Word Processor
• Expeditiously received, sorted, filed and prioritized daily faxes.
• Established and maintained cooperative business relationships with attorneys, banks, mortgage
lenders and finance companies.
• Typed TSGs, policy, preliminary title reports, title Abstract, HUD, and date down (Endorsements) in
adherence with strict timelines.
Prior background includes role as Title Assistant for Guardian Title, Anaheim, California and Landwood Title,
Tustin, California, 1992 to 1997.

KIM PHAM
10082 Becca Drive
Garden Grove, CA 92840
Phone: (714) 300-3017
kpham627@yahoo.com

Dear Sir or Madam:

I am currently seeking a challenging career opportunity in a Title Solution, Word Processor or Title
Assistance capacity and am submitting my resume for your review. In advance, thank you for your
time and consideration.

In addition to extensive experience as a title clerk, I bring to you outstanding skills in office
operations, customer service, data entry, and file management. To complement these qualifications,
I offer considerable organizational, customer service, analytical, multi-tasking, and communication
skills which are paramount as a Title Solution, Word Processor or Title Assistance.

As a proactive contributor to your organization, you will find me to be a self-motivated professional

committed to supporting you in achieving your objectives through diligence, versatility, and
interpersonal skills. I am confident that I could be a valuable asset to your company, and look
forward to interviewing with you in the near future.

Sincerely,

Kim Pham