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TAB Number: TB-00327-00-141021

Upgrading a HDVR to Microsoft Windows 7


Date Issued: 11 November, 2014

Product Model Part Numbers Software


HDVR 2U 16 Channel ADHD160100 Windows XP
ADHD160200
ADHD160300
ADHD160400
ADHD16R300
4U 32 Channel ADHD320200
ADHD320400
ADHD320600
ADHD320800
ADHD32R600

Upgrading a HDVR to Microsoft Windows 7


Use the following procedure to upgrade your HDVR to Microsoft Windows 7.

NOTE:
It is important to follow this procedure in the order stated.

1. Log in to the HDVR using the local administrator account.


a. If the HDVR is part of the domain, contact your IT department to have it removed and
continue to step 2.
b. If the HDVR is part of the workgroup continue to step 2.

2. Make a note of the Computer name, IP address and timezone.

3. Export your system Configuration settings to a USB flash drive:


a. Select Configuration.
b. Select HDVR Server
c. Select System. The System page displays.
d. Insert the USB flash drive.
e. In the Settings section, select Export.
f. Chose the USB flash drive and Save.
The settings will be saved to the USB flash drive.

4. Export your System Licensing information (Key Files) to a USB flash drive:
a. Select Configuration.
b. Select HDVR Server
c. Select System. The System page displays.
d. Insert the USB flash drive.

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e. In the License section, select Export.
f. Chose the USB flash drive and Save.
The license files will be saved to the USB flash drive.

NOTE:
The license key can also be written down if required. This is displayed in the License section.

5. Copy required configuration files:


a. Open Windows Explorer.
b. Browse to C:\Windows
c. Locate the following files and copy them to the USB flash drive:
i. stretch.conf
ii. VideoSelect
iii. ntsc
iv. pal

6. You will need to take details for the HDVR Client and HDVR Server software versions that are being
used. This information is required to ensure the same software versions are re-installed after the
upgrade:
a. Select the American Dynamics logo in the top right hand corner, the HDVR Client software
version will be displayed.
b. Select Configuration.
c. Select Systems. The Systems page displays. The HDVR Server software versions will be
listed in the Version column.

7. Insert the Microsoft Windows 7 Installation disk and restart the unit.
NOTE:
American Dynamics recommends Microsoft Windows 7 Professional Operating System. A 32-bit
Operating System must be used.
If the message Press Any key to boot from CD/DVD is NOT displayed, reboot the HDVR, access
the system BIOS and set the CDROM as 1st boot device.

8. On restart, you will be prompted to press any key to boot from CD/DVD. Press any key.

9. The CD will initiate installation the Windows installation. When the Install Windows screen display,
select the appropriate language, time and keyboard layout. Select Install Now.

10. Read and accept the license terms to continue the installation. Select Next.

11. When prompted select the Custom (Advanced) install option.

12. Select the System partition for installation.

13. Select Next. The installation will begin.


This will remove the HDVR applications and any other software applications that have been installed
on the HDVR. No HDVR video files will be removed.

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14. When the Windows 7 installation is complete the unit will restart.

15. Follow the on screen wizard to enter details for Computer Name, Password, Date & Time, etc.

16. Download and install the back panel USB UART interface drivers:
a. On a computer that is connected to the internet, open the internet browser and go to
http://www.ftdichip.com/Drivers/D2XX.htm.
b. Locate the setup file for Windows* as seen below.

c. Right-click on setup executable and select Save target as


d. Browse to where the zip file should be saved, i.e. USB flash drive. The file will save with the
filename CDM v2.12.00 WHQL Certified.
e. Exit the internet browser.
f. On the HDVR browse to where the file has been saved (i.e. USB flash drive) and run extract
the installation files.
g. Select dpinstx86 and right-click, select Run as administrator and follow the on screen
instructions. The drivers will install, observe the Device Updated confirmation which will
display.

17. Select the relevant procedure for your HDVR:


a. Upgrading a HDVR 4U (Non-RAID or RAID) go to step 18.
b. Upgrading a HDVR 2U (RAID) Windows XP go to step 19.
c. Upgrading a HDVR 2U (Non-RAID) go to step 20.

18. Upgrading a HDVR 4U unit:



Download and install the latest Intel ME: Management Engine Driver for Intel 3 Series Chipset-
Based Desktop Boards:
a. On a computer that is connected to the internet, open the internet browser and go to
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19697&lang=eng&OSV
ersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&Downl
oadType=
b. Select Download.
c. The Intel Software License Agreement page will display. Read and select I accept the terms
in the license agreement to continue.
d. You will be prompted to save or run the MEI_v3.2.50.1059.exe file. Select Save and browse
to where the file should be saved, i.e. USB flash drive.
e. On the HDVR browse to where the file has been saved (i.e. USB flash drive) and run as
Administrator.
The drivers will install, observe the Device Updated confirmation which will display.

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f. Go to step 20.

19. Upgrading a HDVR 2U RAID unit:


Download and install the Windows 7 RAID card drivers:
a. On a computer that is connected to the internet, open the internet browser and go to
http://www.lsi.com/downloads/Public/SATA/SATA%20Common%20Files/driver_win-
96xx_9.5.5.2codeset.zip
b. You will be prompted to download the 3wInstall-3wareDrv-SDK7-x86.zip file. Select Save
and browse to where the file should be saved, i.e. USB flash drive.
c. On the HDVR browse to where the file has been saved (i.e. USB flash drive) and extract the
installation files.
d. Run as Administrator.
The drivers will install, observe the Device Updated confirmation which will display.
e. Go to step 20.

20. Add the VideoSelect files to allow switching between NTSC and PAL:
a. On the HDVR insert the USB flash drive and open Windows Explorer.
b. Select three of the files saved in step 5; VideoSelect, ntsc and pal.
c. Copy the files to the C:\Windows folder.
d. Create a shortcut on the desktop to VideoSelect by right-clicking on VideoSelect in the
C:\Windows folder and selecting Create shortcut.

21. Download the video capture card and HDVR software:


a. On a computer with an internet connection visit www.americandynamics.net.
b. Select Login, enter your username and password.
Note:
If you do not have a free American Dynamics web account select Register and enter your
details.
c. Select Support from the menu.
d. Select Software Downloads. The Software Downloads page displays.
e. Select Hybrid Video Recording Solutions then HDVR Software Downloads. The HDVR
Software Downloads page displays.

22. Select the relevant procedure for your HDVR:


a. Upgrading a HDVR 2U (Non-RAID or RAID) go to step 23.
b. Upgrading a HDVR 4U (non-RAID or RAID) go to step 24.

23. Download and Install the video capture card driver for the HDVR 2U (this must be completed before
installing the HDVR software):
a. Select HDVR Firmware Software Update v1.0. The firmware page displays.
b. Follow the download and installation instructions to install the firmware update.
c. Restart the unit.
d. Insert the USB flash drive and open Windows Explorer.
e. Select the stretch.conf file saved in step 5.
f. Copy and replace the file to the C:\Windows folder.
g. Go to step 25.

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24. Download and Install the video card capture driver for the HDVR 4U (this must be completed before
installing the HDVR software):
a. Select HDVR Firmware Software Update v1.2. The firmware page displays.
b. Follow the download and installation instructions to install the firmware update.
c. Restart the unit.
d. Insert the USB flash drive and open Windows Explorer.
e. Select the stretch.conf file saved in step 5.
f. Copy and replace the file to the C:\Windows folder.

25. Repeat step 21 to display the HDVR Software Downloads page.


a. Select the HDVR software applicable to your installation and follow the download and
installation instructions provided.
NOTE:
When installing the HDVR Client ensure that the check box to Run the HDVR Client on
Startup is selected.

26. Restore your System Licensing information (Key Files) to a USB flash drive:
a. Select Configuration.
b. Select HDVR Server
c. Select System Setup. The System Setup page displays.
d. Insert the USB flash drive.
e. In the License section, select Import. You will be prompted to import the license files from the
USB flash drive.

27. Restore your System Configuration settings from the USB flash drive:
a. Select Configuration.
b. Select HDVR Server
c. Select System Setup. The System Setup page displays.
d. Insert the USB flash drive.
e. In the Settings section, select Import Settings.
You will be prompted to import the settings from the USB flash drive.

28. Perform the following checks:


a. Check the Storage menu in the HDVR Client and ensure that the storage drives are visible
and enabled.
b. Check the Storage percentage is set to 95% (not 100%).
c. Ensure the C:\ drive is not enabled for recording.

29. If installing on a HDVR 4U you need to change the Windows Service Startup type:
a. Open the Windows Control Panel.
b. Select and open Administrative Tools. The Administrative Tools window displays.
c. Select and open Services. The Services window displays.
d. Locate HDVR in the Services(Local) list, right-click and select Properties.
e. Select Automatic (Delayed Start) from the Startup type drop down list.
f. Select OK.

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g. Close all open windows.

30. Your software upgrade is now complete.

NOTE:
After upgrading the OS on 4U models, the HDVR Analog H.264 device order will have changed. The
device originally designated as Device 2 will become Device 1 and vice versa.

Additional Information
1. Set power options:
a. Select Start then Control Panel.
b. Select System and Security > Power Options.
c. Under Show additional plans, chose the High Performance Power Plan.
d. Change plan settings.
e. Set Turn off the display to Never.

2. Turn off power saving options for network adapters:


a. Select Start then Control Panel.
b. Select Hardware and Sound > Device Manager (under Devices and Printers).
c. Select Network adapters to expand the selection.
i. Right-click on a network adapter and select Properties.
ii. Select the Power Management tab.
iii. Ensure that Allow the computer to turn off this device to save power is un-
selected.
iv. Select OK.
v. Repeat this for all of the Network adapters.

3. It is important to leave Internet Time Settings > Synchronize with an Internet timer server:
enabled. If it does need to be disabled then the HDVR unit must not be rebooted otherwise it will
stop recording.

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Continuous Improvement Statement
As with all processes defined by the American Dynamics Technical Services Group, this document is
intended to be a work in progress. Further refinements and suggestions are welcome and should be sent in
writing to the e-mail address listed below.
Contact Address: adbulletins@tycosp.com
Initial publication 11 November 2014

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Contact Information
If you have any questions regarding this bulletin, please contact American Dynamics Technical Services at:

Toll Free: 800-507-6268, Option 2 International: 561-912-6259, Option 2 Alternative Number: 800-392-2873

Fax: 450-444-2029 Hours: 08:00 20:00 EST

Email: adtechservices@tycoint.com Website: www.americandynamics.net

In Europe, Middle East and Africa, contact Technical Support at:

Toll Free: +800 CALLTYCO or +800-2255 8926 Direct: +31 475 352 722

Hours: 08:00 18:00 CET Email: tsp.emea.video.support@tycoint.com

Website: www.tycosecurityproductsemea.com Website: www.calltyco.com

Local Direct dial numbers:

UK 08701 238 787 Bahrain 800 04127


France 0800 90 79 72 Greece 00800 31 229 453
Spain 900 99 39 61 Russia 810 800 20 521 031
Germany 0800 1806 757 Turkey 00800 31 923 007
Italy 0800 874 091 United Arab Emirates 800 0310 7123
Belgium 0800 76 452 Israel 03 345 6868
Ireland 021 480 1122

In Latin America and Caribbean, contact Technical Support at:

Southern Latin America Brazil


Contact: Cesar Cristal Contact: Mauro Altino
Phone: +54-11-4711-8711 Phone: +55-11-3443-7232
Cell: +54911-6452-7573 Cell: +55-11-8998-9770
Email: ccristal@tycoint.com Email: maltino@tycoint.com

Northern Latin America & Caribbean Mexico


Contact: Hildebrando Duran Contact: Marco Antonio Salguero
Phone: +57-1638-6278 Phone: +52-55-5488-8092
Cell: +57-317668-9590 Cell: +52-55-1473-4946
Email: hiduran@tycoint.com Email: msalguero@tycoint.com

In Asia Pacific, contact Technical Support at:

Toll Free: +800 CALLTYCO or +800-2255 8926 Direct: +86 21 60 23 0650

China Only Hotline: 400 671 1528 India Only Hotline: 1 800 1082 008

Hours: 08:00 17:00 CST Email: apac.support@tycoint.com

Information furnished by American Dynamics is believed to be accurate and reliable. However, no responsibility is assumed by
American Dynamics for its use, nor any infringements of other rights of third parties which may result from its use. No license is
granted by implications or otherwise under any patent rights of American Dynamics.

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