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New Features of Change Request

Management with SAP Solution Manager 7.2


Product & Solution Management / SAP Solution Manager
November 2015 Public
SAPs Change Control Management Portfolio

Release
Management

Change Request
Management

Quality Gate
Management

Central Transport
Management

Retrofit Transport
Analytics /
Change and Transport Change
system (SAP / Non SAP) Diagnostics

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Agenda

New Architecture and Infrastructure


The New Administration Cockpit
Better and more flexible Landscape Support
Better Guidance for Setup and Configuration (SOLMAN_SETUP)
Enhanced BW Reporting and Dashboards
New Change Cycle Types
Task List re-use and Sharing Concept
Enhanced Integration with Solution Documentation
Enhanced Downgrade Protection Integration
General Information for Upgrading from 7.1 to 7.2

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New Architecture and
Infrastructure
Planned
Innovations

New Architecture in SAP Solution Manager 7.2

The New Solution


Replace multiple projects and solution with a single
Solution including versioning based on Branches
Solution supporting flexible landscape assignment

Real Project Management


Replace underdone Project Management with full
Project Management Suite SAP PPM integrated into
Solution
PPM Project SAP Solution Manager processes
Project

Change Control Management


Establish central landscape definition with Logical
Change Control Component Groups and Change Control Landscapes
Management which allow easy, instant and multiple re-use capabilities.

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Planned
Lifecycle based on Branches Innovations

Basics
The Production Branch represents the
productive version of the entire solution
Production documentation.

A Branch represents a version of the


solution documentation containing processes,
libraries, and systems.

Maintenance Development

The Maintenance Branch represents


the editable version of the productive
solution documentation. It provides an
safe environment for performing
changes.
Further Branches e.g. to
deliver the future solution
documentation.

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Planned
Lifecycle based on Branches 2 Innovations

Multiple Branches

Production
There is always a Production and a
Maintenance Branch but customers can
define as many additional Branches as
required.
The Branch setup should be driven by the
Maintenance Development Branch
customers System (Transport) Tracks and
the planned customer Releases.

Branch Branch Branch

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Understand the transformation from 7.1 to 7.2

Existing Infrastructure 7.1 New Infrastructure 7.2

Logical Component
Branches
Check In / Out

Project
Logical Logical
Component Component Logical
Component Group
Logical Component

Example ERP:
Solution

Logical Logical
Component Component

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Planned
Innovations

Introducing the Solution Landscape and its Components

System Landscape Branches

Log Comp Group ERP

Production

Maintenance Production
Logical Component Production

DG1-100 QG1-100 PG1-100

Development

Logical Component Development Development

DG3-100 QG3-100

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Planned
Innovations

How to define your landscape for Change Control in 7.2?

Complete Landscape
Definition
Solution (all LCGs incl. all LCs)

+ filter
Landscape

Logical
Component
Subset for
Variant Selection
(only particular LCs)
Branches
+ filter

Logical
Component Group
Stencil for
Deployment Control
& Release Tracks
Change Control (only particular LCGs)
Landscape

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The Change Control Landscape vs. The Branch

Branch - Which part/type of a given Landscape is relevant?

Innovation (Sandbox)
Landscape-Type Vector

SRM
Rollout / Local Systems
CRM

Development (n+1)
ERP

HANA
BW


Production / Maintenance

Product / System Vector

Which Products/Systems of the Solution are relevant? - Change Control Landscape


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Planned
Innovations

Example: Change Cycle for ERP System only

Already defined Already defined

Logical Logical
Component Component
Groups

Already defined Already defined


Get Logical Components Get Logical Component Groups

Branches Change Control


Change Cycle Landscape
Branch: Maintenance for ERP Change Control Landscape: ERP

Contains logical Components of Contains logical Component Group


Maintenance Landcape for ERP

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The New Administrator Cockpit
Planned
Innovations

Administration Cockpit

Central UI for Administrators

Replaces several outdated SAP GUI


transactions

Some Highlights
One-Stop Shop for Admins
Transport Analysis Features
New Tasklist UI (Web Based!)
Central Place for Import
Scheduling
Enterprise Search enabled

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Planned
Innovations

New and Revised Import Scheduling

Scheduling has been improved to


cope with special customer situations
that require high import frequency

Import Scheduling is now possible


with any timeframe!

Users can re-use existing timeframes


or define periods from scratch

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Administrators Cockpit unites all key information in a central place

Transport Landscape Fulltext


Overview Overview Search

CSOL Data Tracking Task List


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Better and more flexible
Landscape Support
Planned
Innovations

Domain Links not required any more

DEV QAS PRD DC


Cluster Cluster Cluster SAP Solution
Manager

EPD EPQ EPP DC


Non- Non- Non-
ABAP ABAP ABAP Managed systems
and Solution
DC Manager do not
BWD BWQ BWP need to be
ABAP ABAP ABAP connected by
Domain Links
anymore
DC
ERD ERQ ERP
ABAP ABAP ABAP

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Planned
Innovations

Uneven Landscapes

DEV QAS PPD PRD


Cluster Cluster Cluster Cluster

Uneven landscapes
EPD EPQ EPP
Non- Non- Non-
are fully supported in
ABAP ABAP ABAP 7.2
Empty imports are
BWD BWQ BWR BWP done in uneven
ABAP
clusters for UC
ABAP ABAP ABAP
transports

ERD ERQ ERR ERP


ABAP ABAP ABAP ABAP

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Planned
Innovations

Landscape Flexibility

DEV QAS PPD PRD


Cluster Cluster Cluster Cluster

ERD ERQ ERR ERP

Add/delete systems/clusters in a running cycle

Tasklist is re-generated in order to reflect the new landscape

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Planned
Innovations

Project Flexibility
Project 1

DEV QAS PPD PRD


Cluster Cluster Cluster Cluster

ERD ERQ ERR ERP


Reassign change documents
even for differing landscapes

Just DEV and PRD


systems/clusters need to be
Project 2 identical

DEV QAS PRD


Cluster Cluster Cluster

ERD ERQ ERP

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Planned
Innovations

Miscellaneous

Improved Cycle Switch Performance (when closing and re-creating a new Cycle)

5555 Return Codes


Two Return Codes
combined in one
5xxx: Collection
only partly imported
5XXX: Classical Return
code of import

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Better Guidance for Setup and
Configuration
(SOLMAN_SETUP)
Planned
Innovations

News regarding SolMan_Setup

All change control IMG activities


have been moved to SolMan_Setup

New and revisited Change Control


Structure for
Change Request Management
Quality Gate Management

Completely new Managed System


Setup guided procedure *new*

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Planned
Innovations

Updated LMDB / TMS integration

SMSY is not existing any more

TMS data is directly synced from


TMS domain controller to SLD/LMDB
Note 1977240
Note 2148577

LMDB single source of landscape


information

TMS related data can be reset via


Administration Cockpit

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Enhanced BW Reporting and
Dashboards
Get the full traceability with Analytics, Reporting, Tracking,

KPI Dashboard & Reporting Functions Transport Tracking Functions

BW based Transport Analysis: Get a fact sheet for a transport


to see where it belongs to and what its status is

Sequence Dependency analysis: Find out about


KPI Driven Analysis: Get transparency about your sequence violations of customizing and
Change Management process workbench requests.
Dashboard Builder capabilities to enrich Delta Analysis for Change Request Management
predefined KPIs with custom queries and based transports and changes.
functions

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Change Request Management KPI Dashboard

KPI Sections for RfCs


and CDs

Global Filter for


Timeline

Clear KPI per Tile

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Powerful reporting and analytics capabilities based on SAP BW

Section with Related


KPIs

Switch between Table


or Chart View

Easy access to
predefined Drilldowns

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New Change Cycle Types
Supported Change Control Variants with Change Request Mgmt.

Continual Phase Driven Release


Deployment Deployment Management

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Planned
Innovations

Pick your Change & Release Management Strategy!

Continual Deployment Phase Driven Deployment Release Management

Development and Imports may All changes and transports of a Based on Release Planning
happen either individually or cycle will be imported together according to ITIL definition
bundled (on demand / daily / (Import All) Defined Relationships and
weekly) Mostly relevant for Project or dependencies between each
However: Wave based transport and Release
- No phases, no gates! change management Import job for the entire Release
content
Additionally, no risk changes can
be imported bundled

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Simplified Cycle Types in SAP Solution Manager 7.2

Maintenance Cycle (SMMN) Project Cycle (SMMM)

Maintenance Cycle (SMMM)

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Task List Re-Use / Sharing
Concept
Enhanced Cycle Switch with Task List Re-Use

Task List
Phase Cycle Phase Cycle #1
Logical Component
Cycle
Branches
Switch
Logical
Component Group
Logical Component

Phase Cycle #2

Task Lists will be re-used if Cycles are closed


to minimize the time for re-assignment activities
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Task List Re-Use for Release Management

Task List
Minor Release
Logical Component Minor Release
Cycles
Branches

Logical
Component Group
Task List
Logical Component
Major Release
Major Release
Cycles

Task Lists will be re-used for the same Release Track to


allow central transport tracking and administration
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Enhanced Integration with
Solution Documentation
Planned
Innovations

Integrated Change Management & Solution Documentation

Requirements Management and ChaRM (Physical-) System Landscape

Request Transactions Tasklist


(Requirements Management) Triggers and
controls SAP CTS
Business
Requirement DEV QAS PRD

Transport
Request for
IT Requirement
Change

Change Documents Cycle Transactions Solution


(Change Request Management)
Production
Process
General Normal Continual
Change Change Cycle Triggers and Process Step
controls the
solution
Admin Change Urgent Change Phase Cycle documentation Release
lifecycle.

Process
Maintenance
Release Cycle
Process Step

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Planned
Innovations

Integrated Content Activation

1. Change System 4. Review Documentation &


2. Change Documentation Sign-Off Change
Collection of changes in the system and 5. Deploy & Activate
3. Validate Change in QAS
documentation.
Integrated and automatic activation process
PRD
2
2
Production
Project QAS
Tasks


Release Change
DEV
Changes

1

Maintenance
1

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Planned

Solution Landscape: Innovations

Single Production System

System Landscape Logical Component (Group) Branches


(Customer system tracks) Architecture (Solution documentation versions)

Logical Component
Group ERP

Production system track


Maintenance

Production
Logical Component Production

DG1-100 QG1-100 PG1-100

Development system track

Development

Logical Component Development

DG3-100 QG3-100

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Enhanced Downgrade
Protection Integration
Better Support for Warning Mode of Downgrade Protection

New usability features for Warning


Mode introduced which allow easier
processing of conflicts

In case of conflicts in warning mode,


the user gets a popup which contain
information about the conflicts for
instant processing.

The customizing possibilities of DGP


have also been revised and enhanced
to provide better support for various
customer use-cases.

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General Information for
Upgrading from 7.1 to 7.2
Planned

Important to Know & Your Next Steps Innovations

Upgrade details

The upgrade from SAP Solution Manager 7.1 to 7.2 is standard

Relevant for all customers:


No CRM issues this time: SAP Solution Manager 7.2 does not
contain a new SAP CRM release. We only move to a new
enhancement package, the impact of the 7.2 upgrade is
significantly lower than in the 7.1 upgrade
If you already adopted the Monitoring & Alerting infrastructure,
then you are fine. Note that business process monitoring
based on the Monitoring and Alerting Infrastructure (MAI)
is mandatory in 7.2
The split of ABAP and JAVA stacks, and the upgrade to SAP
NetWeaver 7.40 are performed automatically in a standard
upgrade procedure
Activation of Solution Documentation can be prepared well in
advance of the upgrade
Optional upgrade step:
The migration to SAP HANA fully supports the one-step-
upgrade approach (i.e. the SAP standard for migrating to SAP
HANA)
This is the current state of planning and may be changed by SAP at any time.

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Planned
Innovations

The Upgrade Road to Success SAP Solution Manager general

Start preparing Select whats right Know the impact

For SAP Solution Manager customers we plan to offer


quick identification of those parts of your solution documentation which matter to you
decision support to plan and execute content activation
best practices, services, and tools for the upgrade to SAP Solution Manager 7.2

Your journey starts today!

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Content Activation Overview: Recommended procedure

Preparation Upgrade Content


Activation
SolDoc Content Technical Upgrade Post-processing
Activation to SolMan 7.2 activities on
Preparation on Execution of SolMan 7.2
SolMan 7.1 SOLMAN_SETUP

SAP recommends to prepare the Content Activation on your up-and-running SAP Solution Manager 7.1
system. This can be done at any point in time and does not affect your productive environment in any way.
After the preparation, the technical upgrade to release 7.2 is followed by post-processing Content Activation
activities in SAP Solution Manager 7.2.

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Going to SAP Solution Manager 7.2 What will change? (ChaRM)

What will stay?


Overall process and scenarios are kept stable
User Interface kept stable, only minor adjustments required
Near zero impact for typical ChaRM End-Users

What will change?


New User Interface for Task List (moved to ABAP WebDynpro)
New general Solution Manager architecture replaces Solar-Project Environment
New Change Cycle types

What features may reduce existing custom code?


Release Management
Enhanced Solution Document Integration (semi-automatic activation of updated content)
Enhanced IT PPM integration
New introduced Admin Cockpit (replaces several outdated GUI transactions)

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Going to SAP Solution Manager 7.2 Required Post-Upgrade Work

Automatic Steps
As part of the Content Activation data persistency is managed automatically
New Change Cycles will automatically be created and replace existing (unfinished) Change
Cycles
All references are automatically updated and refreshed

Manual Steps
Update and Check of existing Custom Implementations: Interfaces to Solar-Environment
Update of customer specific User Interface Configuration required; Replace former
Project/Solution fields with new delivered attributes, or copy the SAP standard User Interface
Configuration again to customer specific User Interface Configuration and adjust manually.
End-User Education mostly for Change Managers, Administrators and Release Managers

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Solution Manager 7.2 Content Activation

Content Activation is split in two


major steps:
Step 1: Define Scope (pre-upgrade)
Step 2: Content Activation (post-upgrade)

In Step 1 customers select which SOLAR-


Projects shall be considered for the
migration

Change Request Management


migration can consider ONLY projects
with active Cycles and Task Lists

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The ChaRM specific Content Activation

Guided Procedure for Change Request


Management contains 4 Basic Steps:
Adapt Number Ranges
Adapt IT Calendar Configuration
Check Activation Readiness
Start Content Activation Job

All steps will be executed


automatically!

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Checklist for Manual Steps after Activation

Due to the fact that a new CRM Enhancement Package is part of the upcoming SAP Solution
Manager Release, typical CRM upgrade procedures need to be taken into account:

The User Interface requires manual adaption:


New fields have been introduced Old fields are obsolete
Example: Project field, Solution field replaced by Change Cycle field,

Technical Interfaces and BADIs need to be checked


Due to architectural changes, existing BADIs or Functions and Methods that rely on Solar Project Environment
need to be manually checked and updated
Effort depends on amount of customer individual adaptions and implementations

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Detailed Content Activation Steps in the context of ChaRM

Create
Re- Re-
Match Change Update
Create Assign Cycle Assign
Landscape Control Referen- Done
Cycles Task Mapping Trans-
of Projects Land- ces (opt.)
Lists actions
scape

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What happens during the automatic content activation?

1. As part of the content activation, Change Request Management will look for Change
Control Landscapes with corresponding landscape definitions to the system landscape
which was defined in the Solar-Project before.

2. If there are Change Control Landscapes, those will be re-used otherwise new Change
Control Landscapes will be created.

3. The job will then create new Change Cycle documents for each selected Solar-Project
which has active task lists / Change Cycles. Those will be assigned to the Change Control
Scenarios and respective Branches.

4. The existing task lists will be re-assigned to the newly created Change Cycles
automatically.

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What happens during the automatic content activation?

5. All SMDV and SMMN will be mapped to a Phase Cycle. All SMMM will be mapped to a
Continual Cycle. Each Change Cycle will then get the same status as before.

6. After the Cycles have been updated, all open change transactions (Request for Change +
Change Documents) will be re-assigned from their former Solar-Project assignment to the
newly created Change-Cycles automatically.

7. Optional, only in case applicable: Existing references to Processes, Steps or Scenarios in


Solutions or Projects will also be automatically updated to the new entity in the related
Branch.

8. At this point, technically the content activation is already over. However, please be aware of
additional manual activities, which have to be checked.

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Change Control Management
The whole is more than the sum of its parts

Release
Management

Change Request
Management

Quality Gate
Management

Change
Control
Central Transport
Management

Retrofit ManagementTransport Analytics /


Change and Transport Change
system (SAP / Non SAP) Diagnostics

Transparency
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More information needed? @SAPITSM

Visit our IT Service Management Wiki


in the SAP Community Network

Presentations, Information, Demos around IT


Service Management and Change Request
Management

Content is targeted and tailored for Managers,


End-Users and Administrators

Link: http://wiki.sdn.sap.com/wiki/display/SAPITSM

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Thank you

2014 SAP AG or an SAP affiliate company. All rights reserved.

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