2/1/2017 SeniorTechnicalSupportEngineerJobDetails

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SeniorTechnicalSupportEngineer
Krakow,Poland
Poland
CustomerService

CompanyOverview
Onanygivenday,everymomentmatterstosomeone,somewhere.Andeverymoment,MotorolaSolutionsinnovations,productsandservicesplay
essentialrolesinpeopleslives.Wehelpfirefightersseearoundbuildingsandpoliceofficersseearoundstreetcorners.Wekeeputilityworkersconnected
andvisibletoeachotherwithrealtimevoiceanddatacommunicationacrossthesmartgrid.Andweprovidethesituationalawarenessfirstresponders
needwhenamomentbringscatastrophe.Wehelppeoplebetheirbestintheirmomentsthatmatter.

DepartmentDescription
TheTechnicalSupportOrganisation(TSO)supportsaglobalcustomerbaseforadvanceddigitalcommunicationssystems.Thesesystemsarethegoto
technologyforcustomersaroundtheworldwhoneedclear,instantandreliablevoiceanddatacommunications.MOTOTRBOSolutionoffersaportfolioof
digitalradios,infrastructureandapplicationswhichenablesvoiceanddatacommunicationsthatallowsourcustomerstoinstantlycommunicate,ease
decisionmakingandprovideseamlesscoordinationineventheharshestofenvironments.

JobDescription

Togivethirdlinetechnicalsupporttobothinternalandexternalcustomersviatelephone,emailoronsiteonallvariationsofourGlobal
MOTOTRBOSolutioncustomers.
DevelopahighlevelofunderstandingofMOTOTRBOsolutionstobeabletosupportexternalandinternalcustomersintheresolutionoftechnical
issues.
TheroleishighlyvariedwithmainemphasisontheresolutionofservicerequestsintermsofrestorationofserviceimpactingIncidents,Root
causingProblemsorfulfillingTechnicalRequestsinthemosttimelymanner.
Inordertoachievethisyouactastheprimaryinterfacetocommunicatewith,andcoordinatethecustomer,MotorolaSolutionsfieldand
developmentengineeringteams.
UseMotorolaSolutionsownedMOTOTRBOsupportsystemstoreproduceand/ortroubleshootcustomerissues,aswellastogainknowledgeof
futuresolutionsadvancements.
Theroleismainlyofficebasedhowever,traveltocustomersitesmayberequiredinordertoexpediteservicerequeststhatcannotberesolved
remotely.

BasicRequirements

Minimum35yearsofexperienceinCustomerTechnicalSupport(Hardware/Software)
Bachelor'sMaster'sdegreeorequivalent.
Attentiontodetail
Goodanalyticalskills
Abilitytoworkefficientlyinaninternationalteam
ExcellentverbalandwrittencommunicationsskillsinEnglish
Abilitytoworkaneveningshift3pmto11pmMondaytoFriday
BackgroundinRadioCommunicationsystemsorexperienceinatechnicalcustomerfacingenvironment

Weoffer:

Workinmultinationalteamwithcuttingedgetechnologies,
Competitivesalarypackage,
Strongteamorientedculture,
Comfortableworkconditions,
Privatemedicalcoverage,
LifeinsuranceandMultibenefitCard

JobID TravelPercentage
533BR Under10%

RelocationProvided PositionType
Domestic Experienced

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English(UnitedStates)

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