Prerna Khurana

Freelance Consultant at Self-Employed

Summary
Over 14+ years of experience of developing, implementing and managing business solutions across multiple
domains. Currently working as a freelance Quality Process Improvement consultant.
Six Sigma & Lean Practitioner.
Over 12+ years in Quality role driving continuous improvements across verticals
Resourceful in Project Management activities like estimation, planning, scope definition, resource
administration, process compliance with quality.
Experienced in Leading, Managing and Deploying of Ideation platforms & Automation Applications.
Able to lead and direct with panache and innovation.
Ability to motivate others and help provide a highly productive development environment, with strong
Interpersonal, verbal and written communication skills.
Experience of working in Top Fortune 500 companies.
Change Management.
Skill Set :-
Master Black Belt Certified
Black Belt Certified
Green Belt Certified
PMP certified.

Experience
Freelance Consultant at Self-Employed

Six Sigma Master Black Belt Consultant at Freelance Consultant

June 2014 - Present

Black Belt Quality Manager at Hewitt Associates

November 2009 - May 2014 (4 years 6 months)
Work with Business Leaders to deliver on client expectations from Lean Six Sigma & process excellence
resources.
Strategic consulting, including service quality organization development.
Driving key initiatives to drive customer satisfaction and continuous improvement within organization.
Driving enterprise level lean six sigma projects generating business impact, cost & transaction productivity,
customer satisfaction and process redesign projects.

Lean and Six Sigma expert with 38 completed projects with an overall benefit 78 FTE saving.

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 Closed a high impact Black belt project worth 5 FTE savings for the year & mentored 4 Green Belt, 11 Lean
projects.

Improving and Optimizing key metric like APT, Utilization, and Defects etc in collaboration with
Operations & Technology teams
Single handedly established measurement system for the aligned business by designing metrics,
measurement system implementation and score card, reporting etc.
Managing the ideation platform for the entire business resulting in 350+ hrs of savings.
Align/Work with Business Units to work on Deep Dive clients on Continuous Improvement.
Black Belt projects on Workflows, Repeat Calls, Edits, Defects (in line with Business priorities) reduction
(Including Implementation group).

Quality Lead at Agilent Technologies

December 2004 - October 2009 (4 years 10 months)
Drive implementation of QTP automation to create capacity
Support new Metric Enablers tool to measure effort hrs.
Achievements
As a part of Business Transformation Project improved Overall Process Effectiveness project by reducing
shrinkage.
Driven Key Projects on AHT Reduction, Unique Documentation Project across LOBs based on Six Sigma
Methodology.
Managed Ideation Platform for the entire location leading to significant process improvement and savings.

Management Trainee
August 2002 - November 2004 (2 years 3 months)
*Quality & controls-Auditing of the job processed by other team members to ensure the the job is done as
per SLA.
*Invoice Processing-Processing of procurement invoices i.e. PO or Non PO invoices.
*Payment Processing-Create payment proposal, editing and payment run. maintain the records & reports for
auditing.
*Communications - Delivering regular communications for all the team members through a range of
channels, ensuring ease of access to communications, clarity and consistency of messages.
*Quarry resolution-Analyse the issue and resolute the quarries raised by the vendor or management

* Strategy - Assist in designing, planning, and implementing strategic, process-wide operation initiatives
including execution of them and processes to drive continuous improvement.

Senior Analyst at Dell

March 1998 - February 2000 (1 year 11 months)

Technical Analyst at Accenture

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January 1995 - February 1998 (3 years 1 month)

Education
Institute of Management Technology, Ghaziabad
PGDM, Operation and marketing, 2000 - 2002
Activities and Societies: Active member of E-Cell in MBA
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Information Technology, 1991 - 1995

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Prerna Khurana
Freelance Consultant at Self-Employed

Contact Prerna on LinkedIn

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