nscglobal | G L O B A L N E TW O RK I M P L E M EN T A T I O N A ND S UP P O R T

IT SUPPORT ANALYST - BRNO CZECH REPUBLIC

About nscglobal
nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class
organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing,
private company that for more than a decade has delivered tailored solutions to 50 of the world's leading
multinational enterprises, outsourcers and service providers. We have grown from a team of 24 to a team of
120 in last the 3.5 years!nscglobal offers a unique business model, combining a focused group of world-class
customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Job Role
nscglobal is recruiting for a major service provider, serving over 81 million customers. This has led to an
exciting opportunity becoming available. We are now looking to recruit IT Support Analyst looking to build a
career within networking and support to work variable shift patterns within our Global Network Operations
Facility in Brno, Czech Republic.
Are you ambitious, professional, proactive and looking for a change in scenery? If so this role is perfect for you!
Do not hesitate to apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational
Partner!

The positions available offer:

Opportunity to work for an international, independent and rapidly growing private company in the
heart of Europe
Grow your skill base within IT (Networking)
1 extra week of holiday (5 weeks in total)
Meal vouchers
Private medical care, Sport & Health program (Special discounts for gyms, opticians)
Czech classes
Team building events
Monthly recognition program
Employee referral bonus
Enjoy good quality work-life balance with plenty of cultural and active opportunities
Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of
many national and international companies. Being home for some of the top ranking universities in
the country you can sense the youthful and vibrant atmosphere.

Purpose of Role

This is a tier 1.5 network support role for our major telecommunications customer. That means engineer
receives fault notification, determines the issue and actions by engaging relevant party or support group. A
key-component of this role is pro-active management of, and customer communication around, progress until
fault-resolution is achieved. Learns companys procedures and those of their global customers and suppliers.

Duties after full training will include:

Creation of trouble tickets for customers and taking ownership of faults through to resolution
Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the
SLA
Liaison with suppliers and customers in relation to fault resolution and control the repair process
Direct customer and account team interface providing day to day network support
Manage initial trouble investigation, isolation and steady state recovery
Assists users to identify and solve connection/communication problems
Book out tickets to telco vendors for access circuit trouble investigation
Provide regular status updates to enterprise and internal customers
We will be looking for:
Technical Skills Profile
Background in maintenance within the Network arena
Helpdesk Experience
Basic data Network skills

Soft Skills Profile

Must be able to communicate effectively with the team, corporate customers of different technical
expertise and all levels of management
Ability to efficiently resolve customers problems and escalate further to tier 2 as per agreed service
level agreements; or to other 3rd party as necessary
Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
Ability to work well under pressure, set priorities and comfortable making decisions
Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
Good working knowledge of languages such as French, Dutch, German, Spanish, Italian, Portuguese

We are looking for not only outstanding CVs but candidates that can also offer a good personality fit within
the business and soft skills. Language skills are key to the operations of the business but the technical and soft
skills are also vital to the success of the business as they have a great impact on customers. Soft skills include
communication, accountability, problem solving, interaction with others and time management to name just a
few. Most job adverts will contain the soft skills that the employer is looking for. Highlighting these soft skills in
your CV will help you differentiate yourself from other candidates

If you dont have previous work experience in this field try to demonstrate how you have performed well in
other situations that might have some relevance, for example, vacation work, sports success, participation in
group activities such as music or charity work etc.