2873 Manual 1 U1980

eSpace U1960 Unified
Gateway
V100R001C01
Product Description
Issue 01
Date 2012-06-18
HUAWEI TECHNOLOGIES CO., LTD.

Copyright Huawei Technologies Co., Ltd. 2012. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
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All other trademarks and trade names mentioned in this document are the property of their respective
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Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
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Huawei Technologies Co., Ltd.

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Huawei Proprietary and Confidential

Issue 01 (2012-06-18) i
Copyright Huawei Technologies Co., Ltd.
eSpace U1930 Unified Gateway
Product Description 1 Introduction
1 Introduction
About This Chapter

This topic describes the positioning and features of the eSpace U1960.
1.1 Product Positioning
The eSpace U1900 series are switches used in Huawei IP Telephony (IPT) solutions.
The eSpace U1900 series provide professional voice over IP (VoIP) solutions that meet
communication requirements of various enterprises.
1.2 Highlights
The eSpace U1960 provides rich services and ports. It is highly reliable and easy to
deploy and maintain.
1.1 Product Positioning

The eSpace U1900 series are switches used in Huawei IP Telephony (IPT) solutions.
The eSpace U1900 series provide professional voice over IP (VoIP) solutions that meet
communication requirements of various enterprises.
Table 1-1 shows the models and application scenarios of the eSpace U1900 series.
Table 1-1 Models and application scenarios of the eSpace U1900 series
Model Application Scenario

eSpace Small- and medium-sized enterprises or branches of large-sized enterprises
U1910 that have less than 100 users.
U1930 that have 100 to 300 users.
U1960 that have 300 to 1000 users.
eSpace Large-sized enterprises that have 1000 to 10000 users.
U1980
Issue 01 (2012-06-18) Huawei Proprietary and Confidential 1

Product Description 1 Introduction
The eSpace U1960 is a medium-capacity product that can be used as a VoIP communication
device in small and medium-sized enterprises with no more than 1000 users or a local access
gateway in branches of large-sized enterprises, improving the communication efficiency and
reducing costs.
The eSpace U1900 series use a highly-integrated SIP softswitch as the core and support
both narrowband and broadband services.
The eSpace U1900 series can connect to analog phones and IP phones at the same time:

Connect to local analog phones directly.

Use IP bearer networks to connect to phones through eSpace IADs.

Use IP bearer networks to connect to IP phones.
The eSpace U1900 series can connect to PSTN networks or dedicated network voice
switches through digital, analog, and broadband SIP trunks.
1.2 Highlights
The eSpace U1960 provides rich services and ports. It is highly reliable and easy to
deploy and maintain.
Rich Services and Ports

Provides high-quality built-in voice conference resources and web conference
management system for users to easily initiate conferences.

Provides
built-in voice mailboxes to implement the voicemail function and prevent call
loss.

Supports PRI, SS7, R2, QSIG, and AT0
signaling messages and protocols and integrates
narrowband and broadband services.
High Reliability and Low Costs

Provides 99.995% system reliability and supports 1+1 power backup.

Supports the local regeneration service and functions as a reliable gateway for branches.

Adapts to requirements of small- and medium-sized enterprises and reduces the

operation and maintenance costs for enterprises.

Can be expanded and upgraded to UC applications, protecting customers' investments.
Easy Deployment and Maintenance

Supports multiple networking modes such as centralized and distributed networking.

Supports unified network management and local network management, and provides a
built-in graphical tool.

Provides a built-in web management system that allows
users to schedule conferences
and modify forward-to numbers and ONLY numbers.

Product Description 2 Application Scenario
2 Application Scenario
About This Chapter

The eSpace U1960 is applicable to various application scenarios.
2.1 Single-Node Scenario
In the single-node scenario, an eSpace U1960 is deployed and connected to the local
carrier network. Voice terminals such as IP phones, analog phones, and SoftPhone connect
to the eSpace U1960 and provide rich voice services for the enterprise. This network
applies to small- and medium-sized enterprises with no or few branches.
2.2 Branch Node Scenario
In the branch node scenario, the eSpace U1980 is deployed on the central node, and
eSpace U1960s are deployed on branch nodes.
2.1 Single-Node Scenario

In the single-node scenario, an eSpace U1960 is deployed and connected to the local
carrier network. Voice terminals such as IP phones, analog phones, and SoftPhone connect
to the eSpace U1960 and provide rich voice services for the enterprise. This network
applies to small- and medium-sized enterprises with no or few branches.
Typical Network
Figure 2-1 shows the typical network of the single-node scenario.

Figure 2-1 Typical network of the single-node scenario
Network Description

Analog phones and fax machines connect to the eSpace U1960 through analog phone
cables. IP phones and SoftPhone connect to the eSpace U1960 in LAN
mode. A
maximum of 1000 voice users can register with the eSpace U1960.

The eSpace
U1960 connects to the PSTN through the PRI, SS7, R2, QSTG, or AT0
trunk.

The eSpace U1960 provides the voice mailbox services.

The eSpace U1960 provides a built-in web management system for configuring services.
A UC3000 server can be added to the network to provide UC, CDR, and EMS services.
2.2 Branch Node Scenario

In the branch node scenario, the eSpace U1980 is deployed on the central node, and
eSpace U1960s are deployed on branch nodes.
Typical Network
Figure 2-2 shows the network of the branch node scenario.

Figure 2-2 Typical network of the branch node scenario
Network Description
The network is described as follows:

The central node and branch nodes connect to the PSTN through E1/T1/AT0 trunks.

The central and branch nodes are connected through SIP trunks and use the heartbeat
mechanism to monitor the running status of the peer devices.

A maximum of 200 branch nodes are supported in a centralized network.

When the central node and branch nodes are connected properly:
Users and services are configured and controlled in a unified manner on the
central node.
SIP users cannot register with branch nodes. Branch nodes cannot be set to the
IMS mode.
Branch nodes synchronize SIP user data from the central node, and register analog
users on branch nodes with the central node.

When the central node is faulty or disconnected from branch nodes:
Each branch node becomes an independent IP PBX. SIP users can register
with branch nodes.
The basic call function remains available for analog users on branch nodes.
When detecting that the central node is faulty or disconnected, IP phones on a
branch node automatically set the branch node as the SIP server. The basic call
function remains available for SIP users on the branch node.

Product Description 3 Product Architecture
3 Product Architecture
About This Chapter

This topic describes the hardware structure of the eSpace U1960.
3.1 Shelf
A shelf provides a space for placing and connecting eSpace U1960 internal components.
It also protects the components from contamination and external damage.
3.2 Board
eSpace U1960 boards include the Control and Voice Process (CVP) board and
Analog Subscriber Interface (ASI, OSU) board.
3.1 Shelf
A shelf provides a space for placing and connecting eSpace U1960 internal components.
It also protects the components from contamination and external damage.
Appearance
The eSpace U1960 adopts the standard 2U (88.9 mm) shelf. The dimensions (H x W x D) of
the shelf are 86.1 mm x 442 mm x 310 mm. The self can be installed in a 19-inch cabinet
that meets the International Electrotechnical Commission (IEC) standard. Figure 3-1 shows
the eSpace U1960 front panel of.

Figure 3-1 Front panel
Slots
Slots are located on the front panel of the shelf. The eSpace U1960 provides one main control
board slot, seven interface board slots, two power supply sockets, and one fan tray assembly
slot, as shown in Figure 3-2.

Slots 0 to 6 are service board slots, which are used to install the ASI and OSU boards.

Slot 7 is the main control board slot, which is used to install a CVP board.
Figure 3-2 Slot distribution
The number of eSpace U1960 interface boards is determined by the system capacity. Filler panels must
be inserted into blank slots.
3.2 Board
eSpace U1960 boards include the Control and Voice Process (CVP) board and
Analog Subscriber Interface (ASI, OSU) board.

Board Panel and Functions

CVP
The CVP board provides the following functions:

Provides the SoftSwitch functions.

Processes media control protocols.

Supports L2 switching and Time Division Multiplex (TDM) switching.
ASI
An Analog Subscriber Interface (ASI) board provides 32 Foreign Exchange

Subscriber (FXS) ports.
OSU
An FXO/FXS Interface Unit (OSU) board provides 12 Foreign Exchange

Subscriber (FXS) ports and 12 Foreign Exchange Office (FXO) ports.

Product Description 4 Functions and Features
4 Functions and Features
About This Chapter

The eSpace U1960 provides comprehensive voice services and supplementary services
for users.
4.1 Basic Voice Services
4.2 Supplementary Services
4.3 Advanced Services
The eSpace U1960 supports user rights management by level and call barring policies.
4.4 Voice Conference
4.5 Voice Mailbox Services
Voice mailbox services store and manage voice messages in a unified manner. Users
can retrieve voice messages by dialing a prefix from any place and any time.
4.6 Automatic Switchboard Service
4.7 CDR
The eSpace U1960 stores binary call detail records (CDRs) in the CDR pool that is located
in the buffer area.
4.8 Intelligent Routing
The intelligent routing service automatically selects office routes when an IP trunk or a
TDM trunk is faulty, and provides routing polices to increase communication reliability and
minimize communication costs.
4.9 Security
The eSpace U1960 provides enhanced security measures for users.

4.1 Basic Voice Services

Voice Communication
The eSpace U1960 supports basic voice communication, including:

Intra-office communication
Intra-office users under the eSpace U1960 can use various

supported broadband and
narrowband terminals to make voice calls to each other.

Narrowband trunk-based communication
The eSpace U1960 connects to the PSTN or TDM PBX through digital trunks such as
PRI, R2, SS7 (ISUP/TUP), or Q Signaling (QSIG). SS7 is short for signaling system No.
7, ISUP for integrated services digital network user part, and TUP for telephone user part.

Users can make voice calls and receive incoming calls based on narrowband trunks.

Broadband trunk-based communication
The eSpace U1960 uses the SIP trunk to connect to the IP PBX, softswitch, or IMS.
Voice calls can be made between intra-office users and the users under other devices.
The eSpace U1960 can be connected to narrowband and broadband terminals (including analog phones,
SoftPhone, IP phones, eSpace Desktop, and SIP SoftConsole), and access devices (including IADs).
Point-to-Point Multimedia Communication

The eSpace U1960 supports the point-to-point (P2P) multimedia communication
service, allowing SIP-based multimedia terminals to communicate with each other.

Supports the eSpace Desktop and uses the video codec H.263.

Supports the eSpace 8850.

Supports P2P video calls between intra-office users and SIP-based P2P video calls
between intra-office and outer-office users.
Call Rights Control

The eSpace U1960 allows users to make intra-office calls, local calls, national toll calls,
and international toll calls. In addition, a maximum of 32 types of call rights can be defined
to restrict users from making specified types of calls.
Number Analysis and Processing

The eSpace U1960 analyzes the calling and called numbers based on their prefix and length
to control incoming and outgoing call rights. The calling number is analyzed before the called
number. Numbers with the same prefix are analyzed based on the length.

A numberprefix is the first digit or first few digits in a number to specify the number
attribute.

The eSpace U1960 can analyze and process a regular number or prefix containing a
maximum of 32 digits and an intra-office number containing a maximum of eight digits.

The eSpace U1960 can analyze a maximum of 1024 calling numbers and a maximum of
2048 called numbers.

The eSpace U1960 supports 1024 number mapping records in standard ISDN ENUM
(E.164) format.


Prefixes can identify emergency, intra-office, local, intra-office and local, national,
and international calls, and support 32 levels of customized call rights. The intra-
office and local prefixes
are applied when the intra-office prefix is the same as the
local outgoing prefix.

The eSpace U1960 can insert, change, or delete digits in calling and called numbers.
The length of a changed number cannot
exceed the maximum value. A maximum of
1024 change types are supported.
Voice Processing, Encoding, and Decoding

The eSpace U1960 provides the following voice processing capabilities:

Supports the voice activity detection (VAD), comfort noise generator (CNG), echo
cancellation (EC), gain adjustment, jitter buffer, and packet loss compensation

(PLC) technologies, providing users with high-quality voice services.

Supports type of service (TOS) and Differentiated Services Code Point (DSCP)
technologies, ensuring that voice streams are preferentially transmitted.

Supports the Real-Time Transport Control Protocol (RTCP) and provides statistical
information about the total numbers of RTP packets sent and received, total numbers
of bytes sent and received, delay, jitter, and packet loss rate.
The eSpace U1960 supports various codecs such as G.711 (A-Law/U-law), G.729a/b,
and iLBC and G.722.1 negotiation. In addition, it supports voice codec change and
priority selection.
Fax
The eSpace U1960 supports T.30 faxes in the circuit switched domain and T.38 faxes in
the packet switched domain, and transparent transmission of G.711 faxes.

The end-to-end delay for transmitting signals using a fax machine cannot exceed 3
seconds. It is recommended that
no more than four T.38 code switching gateways
be deployed on the network.

For transparent transmission, eSpace
U19xx series IP PBX converts voice calls in G.729
encoding mode into G.711 faxes.
4.2 Supplementary Services

Table 4-1 lists the supplementary services provided by the eSpace U1960.
Table 4-1 Supplementary services
Type Service Description

Calling Local Number Query A user can dial a specified prefix to query the
services Service local number or ONLY number.
CLIP Service When the calling line identification presentation
(CLIP) service is enabled for a user, calling
numbers are displayed on the user's phone.
CLIR Service When the calling line identification restriction
(CLIR) service is enabled for a user, the user's


number will not be displayed on the called
users' phones.
CLIRO Service If a user activates the calling line identification
restriction override (CLIRO) service, the user's
phone can display all calling numbers
(including those numbers for which the CLIR
service has been enabled).
CNIP Service When a user has enabled the Calling Name
Identification Presentation (CNIP) service, the
name of the calling party will be displayed on
the user's phone when there is a call coming.
CONP Service When a user has enabled the Connected Name
Identification Presentation (CONP) service, the
name of the called party will be displayed on
the user's phone when the user makes a call.
CNIR Service When a user has enabled the Calling/Connected
Name Identification Restriction (CNIR) service,
the name of this user is not displayed on the
peer party's phone.
CFC Service The call forwarding conditional (CFC) service
forwards calls meeting specified criteria to
preset numbers. The criteria include the calling
number, time segment, and called user's status.
CFU Service If a user activates the call forwarding
unconditional (CFU) service, all incoming calls
are forwarded to a specified number regardless
of the user status.
CFNR Service If a user activates the call forwarding on no
reply (CFNR) service, an incoming call is
forwarded to a specified number if the user does
not answer the call within 20 seconds.
CFB Service If a user activates the call forwarding busy

(CFB) service, incoming calls are forwarded to
a specified number when the user is busy.
CFO Service If a user activates the call forwarding offline
(CFO) service, incoming calls are forwarded to
a specified number when the user is offline.
Call Transfer Service If the call transfer service is enabled, a user can
transfer a call to a third party by pressing the
hookflash or Transfer key during a
conversation. The user then automatically quits
the conversation.
Call Hold Service A user can hold an ongoing call and resume it
later.


Call Park Service A user can hold a call on one phone and resume
the call on another phone. If the user does not
resume the call within the specified duration,
the call is released, and the held party hears the
busy tone.
Call Waiting Service If a user activates the call waiting service and a
third party makes a call to the user when the
user is on a call, the user hears a prompt tone of
the new call.
Three-Party The calling or called party in a two-party
Conversation Service conversation can call a third party to start a
three-party conversation or talk to the other two
parties separately without ending the current
conversation.
Call Call-out Restriction If the call-out restriction service is enabled for a
restriction Service user, the user is prohibited from making
services specified types of outgoing calls.
Password Change The password change service allows a user to
Service change the password that is used in the call-out
restriction, password-based call restriction, and
ONLY services, and is used to deactivate all
services.
Call back RCB Service The registered call on busy (RCB) service
services enables a user who makes a call when the called
party is busy to register the call. If the user does
not perform any operations within 5 seconds the
next time the user picks up the phone, a call is
automatically made to the called user.
CBB Service If user A has enabled the Call Back on Busy
(CBB) service, when user A calls user B who is
busy, the system can automatically inform user
A of user B's status when user B is idle.
ACB Service The automatic callback (ACB) service enables a
user who makes a call to register the call when
the called user does not answer the call. The
system monitors the status of the called user.
When detecting that the called user has call
records, the system automatically makes a call
to the calling user and establishes the
connection between the called and calling users.
Pickup Co-Group Pickup Service The co-group pickup service allows a user to
services use the user's own phone to answer incoming
calls for members in the same pickup group.
Designated Pickup The designated pickup service allows a user to
Service use the user's own phone to answer incoming
calls for another user by dialing the pickup


access code and the called user's number.
Secretary Secretary Service All the calls made to the manager are forwarded
service to the secretary, and only the secretary can put
calls through to the manager.
Secretary Station Service The secretary station provides the call queuing
function. If a busy user has activated the
secretary station service, a new incoming call
can be held until the user is available. The
secretary station service is used together with
the secretary service.
Advanced Secretary When a user dials a manager's phone number,
Service the secretary's phone rings, and the secretary
can decide whether to forward the call to the
manager. The manager and secretary can know
the peer's phone status according to the
corresponding line indicator.
Hotline Delay Hotline Service If a user does not dial a number within 5
services seconds after picking up a phone, a call is
automatically made to connect to a preset
number (hotline number) is.
Instant Hotline Service A user who activates the instant hotline service
is immediately forwarded to a preset phone
number (hotline number) after picking up the
phone.
Attendant Break-in Service An attendant can break in on the conversation
services between intra-office users or between
intra-office and outer-office users. A three-party
conversation begins.
Forced Release Service An attendant can forcibly release an ongoing
conversation of a user when there is a toll call to
this user or for other reasons.
Privileged User Service Users who activate the privileged user service
can forcibly talk with another user.
Ringing Simultaneous Ringing When a user who activates the simultaneous
services Service ringing service is called, the user's phone and
other specified phones ring simultaneously.
Sequential Ringing When a user who activates the sequential
Service ringing service is called and does not answer the
call within 20 seconds, the user's phone stops
ringing and other specified phones ring in
sequence.
Distinctive Ring Tone This service enables a user to determine the
Service calling party type based on different ring tones.
Enhanced DND Service To block all incoming calls, a user can use the
do not disturb (DND) service. If a user's phone


service activates the DND service, other users who call
the user hear the DND announcement, and no
call is put through to the user. The DND service
does not affect outgoing calls, and the user can
call other users normally.
Absent User Service If a user activates the user absent service, other
users who call the user hear an announcement
indicating that the called party is absent. This
service is used when a user is unavailable for
answering calls.
Alarm Service If a user activates the alarm service, the user's
phone rings automatically at the preset time.
Multi-Number Service A user who activates the multi-number service
can register multiple numbers including a
primary number and one or more secondary
numbers. The user can be reached by any of the
numbers.
ABD Service Users can dial a one-digit or two-digit

abbreviated number instead of the original
called number.
ONLY Service The One Number Link You (ONLY) service
refers to a service in which multiple terminals
of a user share the same number and the same
supplementary services.
Hunt Group Service When a user dials a hunt group number, the
phones of members in the hunt group ring
simultaneously or sequentially.
Group Call Service The group call service allows the administrator
to create a user group consisting of users who
have enabled the instant hotline service. After
an intra-group user picks up the phone, a call is
automatically made to a preset outer-group user
who acts as an attendant. When an outer-group
user dials the group access code, all phones in
the group ring. An intra-group user picks up the
phone and talks to the outer-group user, and
other intra-group users can pick up phones to
join the call.
Managemen IP Phone Status Users can view the IP phone status of other
t and setting Detection Service users using the programmable key on an IP
phone.
Remote Activation A user can dial a specified prefix on a local
Service phone to activate or deactivate forwarding
services or advanced secretary services for other
phones as prompted.
Service of Deactivating Users can deactivate all supplementary services


All Services on their phones. The service rights are not
affected.
4.3 Advanced Services

The eSpace U1960 supports user rights management by level and call barring policies.
User Rights Management by Level

eSpace U1960 users are assigned four levels of rights from lowest to highest: default,
normal, advanced, and super. Users at different levels have different rights to use
supplementary services or make calls. By default, users are at the default level.

Right levels for supplementary services
The rights at lower levels to use supplementary services are subsets of the rights
at higher
levels. Table 4-2 describes the mapping between service rights and user levels.
Table 4-2 Mapping between service rights and user levels
Call Right User Level Service Rights

Default Users have rights to use local number query,
call transfer, call forwarding, call waiting,
abbreviated dialing, outgoing call barring,
alarm clock, CLIP, password change, phone
conference, unified access to the fax
mailbox, call park, call right, ONLY, DND,
and absent user services.
Normal In addition to services that users can use at
the default level, users at the normal level
have rights to use RCB, CBB, designated
pickup, and instant conference services.
Advanced In addition to services that users can use at
the normal level, users at the advanced level
have rights to use three-party call, call hold
for multiple calls, simultaneous and
sequential ringing, break-in, and forced
release services.
Super Super level: In addition to services that
users can use at the advanced level, users at
the super level have rights to use privileged
user, secretary, and secretary station
services.

Right levels for call rights and call control by time segment

Users at different right levels have different rights to make calls. Call rights can be
control by time segment so that users at a level can make calls only in a specified
time segment. Table 4-3 describes the mapping between call rights and user levels.
Table 4-3 Mapping between call rights and user levels
Call Right Intra-Office Local Call National Toll International

User Level Call Call Toll Call
Default Yes Yes No No
Normal Yes Yes Only working No
time
Advanced Yes Yes Yes Only working
time
Super Yes Yes Yes Yes

Trunk preemption for higher-right-level users

If trunks are insufficient, reserved trunks can be used based on the preset user level.
If there is no available reserved trunk, higher-right-level users who make outgoing
calls can preempt the trunks assigned for lower-right-level users. For example, a user at
the super level can preempt trunks occupied by users at the advanced, normal, and
default levels. When the trunk of a lower-right-level user is preempted, the user hears

the busy tone (configurable), and the call is released.
Users at the same level cannot preempt trunks of one another; By default, the busy tone is played when a
trunk is preempted. An announcement can be also played.
Call Barring Policies

The eSpace U1960 can restrict calls as required. Table 4-4 describes the call
restriction services.
Table 4-4 Call restriction services
Service Description
Call barring by calling number Call rights that are classified by calling
number include incoming and outgoing call
rights, for example, local call rights, toll call
rights, and trunk call rights.
Call barring by called number Call rights that are classified by called
number include incoming and outgoing call
rights, for example, local call rights, toll call
rights, and trunk call rights.
Call barring by blacklist or whitelist Call barring by blacklist or whitelist allows
a user to accept or reject calls made by a list
of users.

Users in the blacklist group can call only

Service Description
users in the whitelist group.

Users in the ordinary call barring group
can call users in the same group or in the
whitelist group, but cannot call users in
the blacklist group.

Users in the whitelist group can call
users in any of the three groups.
Call barring by personal blacklist Call barring by blacklist or whitelist allows
a user to accept or reject calls made by a list
of users. The personal blacklist has a lower
priority than the system blacklist.
VoIP domain-based call barring IP PBX logically assigns some local users
or office routes to a VoIP domain for
barring calls and sets the maximum number
of concurrent calls for this VoIP domain.
When receiving a new call request, the IP
PBX checks the calling and called parties'
domains and the maximum number of calls
allowed. If the maximum number of calls
allowed is reached, the call fails, and the
calling party hears an announcement.
Password-based call barring eSpace U1960 determines whether a user
can make calls by asking the user to enter a
password. The password is bound to the
user's phone.
Call barring by card number and password Users can use authorized card numbers and
passwords to make calls from any phones in
the office. This service supports the
following two dialing modes:

IVR navigation dialing mode: Users
enter the password-based call barring
prefix, and dial a number as prompted.

Full number dialing mode: Users directly
enter outgoing prefix*call barring
service ID*password*called number# to
make a call.
Calling number authentication If the calling number authentication service
is configured for the called number prefix
involved in an incoming call from a local
user or a trunk, the IP PBX initiates a
request to the remote authentication dial-in
user service (RADIUS) server to
authenticate the calling number. If the
authentication is successful, the IP PBX
connects the call. If the authentication fails,
the call fails.
Call barring by region The IP PBX manages call rights for users
who use different types of phones in various

Service Description
regions.

After users under the IP PBX are
assigned to different VoIP domains, the
IP PBX determines whether a call can be
established based on the calling number,
called number, or domain type.

This service meets VoIP restriction
requirements of India offices. Incoming
and outgoing calls cannot be routed
through broadband and narrowband
trunks. Different rights can be assigned
to trunks to prevent trunk tandem calls.
Anonymous call barring This service allows the system to restrict
anonymous calls (including intra-office calls
and outer-office calls) to a user.
Restriction on outer-office call duration When a user under eSpace U1960 makes an
outgoing call to or receives an incoming call
from an outer-office user, the IP PBX
controls the call duration as configured and
plays an announcement to the user when
there is only one minute left.
4.4 Voice Conference

eSpace U1960 provides scheduled and instant conferences. Scheduled conferences can
be classified into the following types:

Conference through individual dialing-in

Conference through host convening

Conference through system convening
Scheduled Conference

Individual Dialing-In
Participants dial a conference access code and enter the conference ID and password as
prompted to join a conference. If the conference ID or password
that a participant enters
is incorrect, the participant returns to the upper-level menu.

Host Convening
The moderator joins aconference and performs operations on the phone to invite or
remove participants.

System Convening
The moderator sets a participant list in advance, and the system calls the listed
participants at the scheduled time. Participants can simply pick up phones to join

the conference.

Instant Conference
Users can directly initiate an instant conference without scheduling the conference in advance.
4.5 Voice Mailbox Services

Voice mailbox services store and manage voice messages in a unified manner. Users
can retrieve voice messages by dialing a prefix from any place and any time.
Users can leave, retrieve, delete, forward, and play voice messages and customize greetings. If a
phone has a message indicator, the indicator turns on when a voice message is received.
Voice mailbox services include call transfer to voice mailbox unconditional (CTVMU),
call transfer to voice mailbox on no reply (CTVMNR), call transfer to voice mailbox on
busy (CTVMB), call transfer to voice mailbox offline (CTVMO).
The system stores a maximum of 20 voice messages for each user. The maximum duration of a voice
message is 2 minutes. A maximum of 10 calls can be transferred to voice mailbox services at the
same time.
4.6 Automatic Switchboard Service

The automatic switchboard service is also called the interactive voice response (IVR) service.
After an enterprise sets an automatic switchboard number, all incoming calls are forwarded to
the automatic switchboard. The automatic switchboard can play voice prompts (customizable),
collect digits, and connect calls automatically. By default, the automatic switchboard prompts
calling users to enter the extension number.

A maximum of 256 automatic switchboards (ID: 0 to 255) can be configured,
in which
251 automatic switchboards (ID: 4 to 254) support script customization.

Each automatic switchboard
can process a maximum of 480 concurrent calls depending on
the media resources.

Users can dial an automatic switchboard number plus an extension number to directly
make a call to the extension number.
This function is not supported if the automatic
switchboard uses the AT0 trunk.

Voice prompts can be set by time segment, that is, different voice prompts are played in
different time segments.
4.7 CDR
The eSpace U1960 stores binary call detail records (CDRs) in the CDR pool that is located
in the buffer area.
CDR Server
A CDR server stores and processes binary CDRs from multiple IP PBXs at the same time.

A CDR server can connect to a maximum of 30 IP PBXs.

A CDR server can process a maximum of 1200 CDRs every second.


Every CDR is backed up on the CDR server.

The size of each CDR is 240 bytes.

A CDR server usesthe BMU or a third-party system to obtain, query, and collect
statistics on CDRs.
CDR FTP Interface

The CDR FTP interface enables an IP PBX billing system to provide CDRs for third-
party billing systems and billing centers openly and securely.
CDR Console Integration

A CDR server provides a graphic man-machine interface for users to manage CDRs.

Querying CDRs
Users can use any of the following search criteria to query CDRs from a CDR server:
calling number, called number, IP address

of the device for which CDRs are
generated, and CDR generation time.

Deleting historical CDRs
Users can delete CDR files from a CDR server to free up disk space. Only CDRs
that were generated one month ago can be deleted, which ensures the data security.

Viewing CDR pool information

Users can view the CDR pool status of an IP PBX according to the IP PBX IP address.

Controlling CDR transfer
Users can enable the automatic CDR transfer function. When new CDRs are generated
in the CDR pool of an IP PBX, a CDR server automatically retrieves the CDRs if the
automatic call transfer function is enabled. The automatic CDR transfer function is

enabled by default.
4.8 Intelligent Routing

The intelligent routing service automatically selects office routes when an IP trunk or a
TDM trunk is faulty, and provides routing polices to increase communication reliability and
minimize communication costs.

Routing by Time Segment
Different time indexes are set for different office routes. Each time index corresponds
to a specified time segment (accurate to hour). Based on the current time, the IP PBX
searches for the time index for an outgoing call and selects the related office route.
The IP PBX allows multiple office route selection codes to share one office route. When
an office route is added to multiple office route selection codes, multiple routing
policies apply to the office route. The IP PBX automatically selects the routing policy

based on the outgoing prefix that a user dials.

Routing by Charge Rate
Different charge rate reference values are set for different office routes. The IP PBX
preferentially selects the office route with the lowest charge rate reference value for
outgoing calls. If all trunk circuits are busy for this office route, the IP PBX selects

the office route with the second lowest charge rate reference value.

Rerouting upon Call Failures

When a call fails to be routed based on the office route selection code, the IP PBX
selects a new route based on the standby office route selection code corresponding to the
failure processing index.

Route Load Balancing
The IP PBX balances traffic among multiple preset routes. The IP PBX polls office
routes based on office route IDs in ascending order till an office route that contains idle
circuits is found. The later calls will poll from the next office route after an office route

is selected by the preceding call.

Routing by Percentage
Different percentages are set for different office routes. The IP PBX selects office routes in
turn based on the preset percentages. Except the office routes whose percentages are set to

100%, office routes are polled based on preset percentages in descending order.

Routing by User Right Level
Different office routes are set for different user right levels. When a higher-right-level
user makes an outgoing call, the IP PBX preferentially selects the office route that is
set for the user right level. If selecting the office route fails, the IP PBX selects the

office route that is set for a lower user right level.
When routing by user right level is used, the IP PBX preferentially uses an office route
at the user right level to route calls. If no circuit is idle, the office route that is set for a
lower user right level is used. Office routes that are set for the same level are polled
based on office route IDs in ascending order. To ensure good voice quality of calls for
higher-right-level users, these users are allocated with high-performance office routes.

Lower-right-level users, however, are not allowed to use these office routes.

Trunk Link Balancing
The IP PBX preferentially selects a trunk with more idle circuits to balance loads
among available trunk links.

Call Access Control
The eSpace U1900 supports static call
access control (CAC). For example, it controls the
number of calls in specified trunks.
4.9 Security
The eSpace U1960 provides enhanced security measures for users.
Anti-attack Measures

The communication port matrix is delivered with the product documentation. The
services and
ports that are not listed in the communication port matrix should not be
enabled.
The communication port matrix contains the following information: available ports,
transport layer protocols used by the ports, network elements (NEs) that use the ports to
communicate with peer NEs, application layer protocols used by the ports and
description of the services at the application layer, information about whether services
at the application layer can be disabled, authentication modes of the ports, and functions

of the ports (such as transmitting management traffic, control traffic, or data traffic).

The Secure Shell (SSH) protocol is used to authenticate user login.

Passwords sent from
the LMT client to the server are encrypted using the Secure Hash
Algorithm (SHA).


Media streams
and TSL signaling in the voice services are encrypted to ensure user data
security.
Web Security Measures

The system has the following password rules:
Prompts users to change passwords at first login.
Prevents violent password cracking, and locks accounts or IP addresses after a
specified number of verification code or password attempts.
Transmits user names and passwords using the HTTPS.

The system provides the following authentication functions:
Verifies the user session ID and user rights for each request to access a page or
servlet that requires authorization.
Executes the final authentication on users on the server.
Verifies data generated by users on the server, and encodes data using the HTML
before transmitting the data to clients, which prevents malicious code and cross-site
scripting attacks.
Uses the web security scanning software to scan web servers and applications,
which prevents high-level vulnerabilities.

Product Description 5 Operation, Maintenance, and Management
5 Operation, Maintenance, and

Management
About This Chapter

Users can use the eSpace LMT or command line interface (CLI) to manage and maintain
the eSpace U1960, and use the web self-service system to manage conferences and register
services.
5.1 LMT
The Local Maintenance Terminal (LMT) is the NE management system for eSpace U1960.
The LMT provides functions such as alarm management, configuration management,
security management.
5.2 Web Self-Service System
The eSpace U1960 provides a simple web self-service system that can be used to
manage conferences and register services.
5.3 CLI Management Mode
Users can use the command line interface (CLI) to operate and maintain the eSpace U1960.
5.1 LMT
The Local Maintenance Terminal (LMT) is the NE management system for eSpace U1960.
The LMT provides functions such as alarm management, configuration management,
security management.
5.1.1 System Architecture and Networking Mode

The LMT consists of LMT servers and clients. An LMT server connects to and manages
multiple eSpace U1960s using SSH, Telnet, or Socket. Multiple LMT clients can connect
to an LMT server.
System Architecture
Figure 5-1 shows the system architecture of the LMT.

Figure 5-1 System architecture of the LMT

LMT server
Installed on a PC, connects to multiple eSpace U1960s, manages alarms, tracing

and
performance data, and logs, and transfers the information to LMT clients.
System requirements: Windows XP, Windows 7, Windows Server 2003, Windows
Server 2008 R2, or SuSE 11 64-bit SP1 operating system, dual-core
2.0 GHz CPU or
higher, 2 GB memory or more, and 80 GB hard disk space or more.

LMT client
Installed on a PC, communicates with an LMT server using TCP, and displays the
information about alarm management, configuration management, device management,

version upgrade, and log management transferred from the LMT server in graphic mode.
System requirements: Windows XP or Windows 7 operating system, dual-core 2.0
GHz CPU or higher, 2 GB memory or more, 80 GB hard
disk space or more, and a
display that supports 1280 x 1024 or higher resolution.
Network
Figure 5-2 shows the LMT network.
Figure 5-2 LMT network
The relationships among LMT clients, LMT servers, and eSpace U1960s are as follows:

An LMT server and client can be installed on different PCs or the same PC.

An LMT client can connect to an LMT server installed on the same PC or a different PC.

An LMT client can connect to
only one LMT server, but an LMT server can connect to a
maximum of four LMT clients.

An LMT server can manage multiple
eSpace U1960s, but an eSpace U1960 can be
managed by only one LMT server.

5.1.2 Management Functions

Main LMT functions include alarm management, surveillance management,
configuration management, signaling tracing, one-click fault information collection,
upgrade, and log collection.
Table 5-1 lists the main LMT functions.
Table 5-1 Main LMT functions
Management Subfunction
Function

Alarm Displays and queries real-time alarms.
management Displays and queries historical alarms.

Queries alarms by search criteria such as alarm severity, alarm type,
alarm occurrence time, and alarm clearance time.

Collects statistics on alarm by level.

Sets alarm tones.

Acknowledges and clears alarms.

Synchronizes and filters alarms.

Exports alarms.

Surveillance Monitors the board status.
management Monitors the CPU usage.

Monitors the E1/T1 port status.

Monitors channel status.

Monitors trunk link status.

Configuration Adds, deletes, modifies, and logs in to the eSpace U1960.
management Configures users, services, and trunks through the wizard.

Configures data and queries status through the command navigation
tree.

Manages voice files.

Manages patches and versions.

Signaling tracing Traces and parses the SIP broadband signaling.

Traces and parses the PRI, SS7, R2 and QSIG narrowband
signaling.

Reports the traced messages with a user phone number being the
tracing condition.

Manages tracing tasks.

Displays messages and signaling in real time.

Automatically saves messages and signaling.

Queries historical messages and signaling.

Deletes messages or signaling.

One-click fault Collects the CPU usage.
information

Management Subfunction
Function

collection Collects the memory usage.

Collects the status information about login users.

Collects blade status.

Collects trunk link status.

Collects the black box information.

Upgrade Uploads eSpace U1960 version files.

Backs up version files and patches.

Upgrades the eSpace U1960 and the data.bin file.

Rolls back the eSpace U1960.

Generates upgrade logs.

Displays the upgrade progress dynamically.

Log collection Downloads operation logs.

Downloads run logs.

Queries and retrieves debug logs.
5.2 Web Self-Service System

The eSpace U1960 provides a simple web self-service system that can be used to manage
conferences and register services.
Users can access the web self-service system by entering the IP address of the eSpace
U1960 in the address box of Internet Explorer and pressing Enter.
Table 5-2 lists services provided by the web self-service system.
Table 5-2 Services provided by the web self-service system
Service Description
Scheduling Users can schedule conferences as required.
conferences
Viewing Users can view and join conferences.
conferences
Registering Users can register or deregister the ONLY, call forwarding, and voice
services mailbox services.
The web self-service system supports only Internet Explorer 7 or later, and supports the 1024 x 768
resolution or higher. The recommended resolution is 1280 x 1024. The Internet Explorer version
must support ActiveX and Javascript.

5.3 CLI Management Mode

Users can use the command line interface (CLI) to operate and maintain the eSpace U1960.
Figure 5-3 shows the network of the CLI management mode.
Figure 5-3 Network
Users can use the CLI in either of the following ways:

Connect a PC directly to the serial port of the eSpace U1960, use the Super Terminal
tool to set up a connection
between the PC and the eSpace U1960, and then configure or
commission the system.

Use SSH to log in to the eSpace U1960 through
the service network port from a PC, and
then configure or commission the system.

Product Description 6 Technical Specifications
6 Technical Specifications
About This Chapter

This topic provides the key technical specifications of the eSpace U1960.
6.1 Physical Specifications
6.2 Performance and Capacity
6.3 Ports and Protocols
6.4 Standard Compliance
6.1 Physical Specifications

Table 6-1 lists dimensions, weight, power supply settings, power consumption, and
running environment of the eSpace U1960.
Table 6-1 Physical specifications
Item Indicator
Dimensions 86.1mm (Heigth) x 442mm (Width) x 310mm (Depth)
Weight 10kg (Weight in Full Configuration)
Maximum Power 220W
Consumption in Full
Configuration
Input Voltage (AC power) 100V to 240V AC

Power Frequency (AC power) 50Hz/60Hz
Maximum output power (AC 300W
power)
Input Voltage (DC power) 38.4V to 60V DC, typical value:48V DC
Input electricity (DC power) 9A
Maximum output power (DC 350W

Item Indicator
power)
Storage temperature 40C to +70C
Long-term operating 0C to 45C
temperature
Short-term operating 5C to +55C
temperature NOTE
Short-term running means that the device works nonstop for not
greater than 48 hours and the cumulated working time of the
device in a year does not exceed 15 days.
Relative humidity 5% to 95% (non-condensing)

3
Ambient particulate less than 180 mg/m
concentration
6.2 Performance and Capacity

Table 6-2 lists the performance and capacity for the eSpace U1960.
Table 6-2 Performance and capacity
Item Specification
Max. users 1000
Max. concurrent intra-office calls 60
Max. capacity of digital trunks 60
Max. capacity of SIP trunks 60
BHCC 28.8K
Conference processing capability Supports a maximum of 120 conferences and
360 parties.
A conference supports a maximum of 60
parties.
Max. number of concurrent SRTP calls 90
Max. number of SIP trunks encrypted by 330
TLS

6.3 Ports and Protocols

Ports
The eSpace U1960 series products provide FE ports, E1/T1 digital trunk ports, and
debugging ports. Table 6-3 lists the external ports of the eSpace U1960 series products.
Table 6-3 External ports
Port Component Quanti Function

ty
FE port CVP 2 Connects the eSpace U1960 to a LAN and
functions as an IP service port.
LAN port CVP 1 Connects the eSpace U1960 to a LAN for
management, configuration, and maintenance.
E1/T1 port CVP 2 Connects the eSpace U1960 to digital trunks of
an upper level office, for example, LE.
FXS port ASI 32 Connects to a maximum of 32 analog phones.
OSU 12 Connects to a maximum of 12 analog phones.
FXO port OSU 12 Connects to a maximum of 12 analog trunks.
Debugging CVP 1 Configures and commissions the eSpace U1960.
port The debugging port is an RS-232 serial port
ASI 1 (RJ45 jack).
OSU 1
Signaling and Protocols

Figure 6-1 shows the distribution of main signaling and protocols.

Figure 6-1 Distribution of signaling and protocols
Table 6-4 lists the signaling and protocols supported by the eSpace U1960.
Table 6-4 Signaling and protocols
Signaling/Protoco Function
l
SS7 Enables the communication between the eSpace U1960 and
switches supporting the SS7 signaling and enables the eSpace
U1960 to access E1 trunks provided by the switches.
PRI Enables the communication between the eSpace U1960 and the
switches on the ISDN and enables the eSpace U1960 to access
E1/T1 trunks provided by the switches on the ISDN.
R2 Enables the communication between the eSpace U1960 and

traditional switching devices and enables the eSpace U1960 to
access E1 trunks provided by the traditional switching devices.
QSIG Enables the communication between the eSpace U1960 and
switches supporting the QSIG signaling and enables the eSpace
U1960 to access E1 trunks provided by the switches.
SIP Enables the interconnections between eSpace U1960s and connects
the eSpace U1960 to IADs and SIP multimedia packet terminals.
Telnet Connects LMTs or remote operation and maintenance terminals to
eSpace U1960s.
TFTP Loads programs and configuration data from the TFTP server.
SNTP Allows eSpace U1960s to provide the time synchronization service
for the client (IP terminal and SoftConsole server).

Signaling/Protoco Function
l
SNMP Simple Network Management Protocol, which is used by the
eSpace U1960 to communicate with the UCEMS.
6.4 Standard Compliance

Table 6-5 lists the standards that the eSpace U1960 complies with.
Table 6-5 Standard compliance
Item Standard
PRI ITU-T Q.921
QSIG ITU-T G.962, ITU-T I.431, ITU-T Q.921, ECMA142, and
ECMA143
SIP RFC 3261-3263, RFC 3265, RFC 2976, RFC 3311, RFC 3420,
RFC 3515, and RFC 3842
SDP RFC 2327-1998 and RFC 3264
T.30 ITU-T T.30 (07/2003)
T.38 ITU-T T.38
EC ITU-T G.165 and ITU-T G.168

EMC EN 55022: 2006 + A1: 2007

CISPR 22: 2006

EN 55024: 1998 + A1: 2001 + A2: 2003

CISPR 24: 1997 + A1: 2001 + A2: 2002

ETSI EN 300 386 V1.4.1: 2008

VCCI V-3: 2009

ICES-003: 2004

AS/NZS CISPR 22: 2006

IEC 61000-6-2: 2005/ EN 61000-6-2: 2005

IEC 61000-6-4: 2006/ EN 61000-6-4: 2007

Security IEC 60950

UL 60950

EN 60950

AS/NZS 60950


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eSpace U1960 Unified

HUAWEI TECHNOLOGIES CO., LTD.

Trademarks and Permissions

Huawei Technologies Co., Ltd.

Huawei Proprietary and Confidential

About This Chapter

1.1 Product Positioning

Model Application Scenario

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 1

Rich Services and Ports

High Reliability and Low Costs

Adapts to requirements of small- and medium-sized enterprises and reduces the

Easy Deployment and Maintenance

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 2

About This Chapter

2.1 Single-Node Scenario

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 3

Figure 2-1 Typical network of the single-node scenario

2.2 Branch Node Scenario

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 4

Figure 2-2 Typical network of the branch node scenario

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 5

About This Chapter

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 6

Figure 3-1 Front panel

Figure 3-2 Slot distribution

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 7

Board Panel and Functions

The CVP board provides the following functions:

An Analog Subscriber Interface (ASI) board provides 32 Foreign Exchange

An FXO/FXS Interface Unit (OSU) board provides 12 Foreign Exchange

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 8

4 Functions and Features

About This Chapter

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 9

4.1 Basic Voice Services

Point-to-Point Multimedia Communication

Call Rights Control

Number Analysis and Processing

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 10

Voice Processing, Encoding, and Decoding

4.2 Supplementary Services

Table 4-1 Supplementary services

Type Service Description

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 11

Type Service Description

CFB Service If a user activates the call forwarding busy

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 12

Type Service Description

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 13

Type Service Description

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 14

Type Service Description

ABD Service Users can dial a one-digit or two-digit

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 15

Type Service Description

4.3 Advanced Services

User Rights Management by Level

Table 4-2 Mapping between service rights and user levels

Call Right User Level Service Rights

Issue 01 (2012-06-18) Huawei Proprietary and Confidential 16

Table 4-3 Mapping between call rights and user levels

Call Right Intra-Office Local Call National Toll International