Name Of Case Medium of Inquirer's Full

Specialist/Officer Contact Details

Communication Name
of the Day

Please ask for the contact details

(Surname, First (Call, SMS,
Name, Middle Email, Walk in,
Initial) Social Media)
Please state the name
of the stakeholder
(mobile number/phone number/email
address, etc.) of the stakeholder in case
(caller/walk-in/email
sender/SMS senter,
there is a follow-up query from them,
so we can get in touch with them again.
etc.) FORMAT for mobile number: 09xx-xxx-
xxxx

3
3

4
City/Municipality/ Is this your first time to How did the caller learn
of the SHS Help Dest
Province call the SHS Help Desk? number?

Please spell ou the

city/municipality/province Please ask this question. If yes, proceed
where the stakeholder to filling out the form. If not, please Social Media (Facebook/Twitter),
resides. Do not use refer to the data sheet of calls taken Radio announcement, TV
abbreviation. Example: during the day (this can be viewed by announcement, Webisite,
Binangonan, Rizal or the volunteers). This is to avoid multiple Other______
Quezon City, Metro data entry.
Manila
 Issues / Concerns Raised

This section is REQUIRED. Please tick off appropriate

circle. You can choose more than one, if applicable.
Senio HS Junior HS Grade 1 - 6 Kindergarten
Track & Program Offerings
Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits

Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns

Track & Program Offerings

Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits

Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns

Track & Program Offerings

Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits
Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns

Track & Program Offerings

Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits

Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns

Track & Program Offerings

Voucher Program Eligibility
Voucher Program School Admission
Voucher Program Billing
Teaching Hiring
School Permits

Enrollment Requirements
Enrollment Process
Transfer Requirements
School Fees
Textbook Concerns
 What is the name
of the SHS
Name of
Other issues raised where the
Concern
child intends
to enroll?

Answer this portion if the issue REQUEST/

raised by the stakeholder/caller
does not fall on the checklist COMPLAINT/
provided before this column. QUERY

PEPT
GASTPE
Legal Issues
Other:

PEPT
GASTPE
Legal Issues
Other:

PEPT
GASTPE
Legal Issues
Other:
PEPT
GASTPE
Legal Issues
Other:

PEPT
GASTPE
Legal Issues
Other:
 CASE LEVEL Brief Description of
the Case

LEVEL 1 - Answerable by FAQs/policy, easily closed at the end of

inquiry/converation;
LEVEL 2 - Situations, cases, or queries that can be best
handled by the RO/DO or CO focal person;
LEVEL 3 - Complex questions, cases or complaints that
may require deliberation
Please input summary of
issues/concerns raised to give context.
If escalated to other levels, please
provide information on which specific
command it was referred/

Level 1 (Routine Cases)

Level 2 (Unique Cases)
Level 3 (Complex Cases)

Level 1 (Routine Cases)

Level 2 (Unique Cases)
Level 3 (Complex Cases)

Level 1 (Routine Cases)

Level 2 (Unique Cases)
Level 3 (Complex Cases)
Level 1 (Routine Cases)
Level 2 (Unique Cases)
Level 3 (Complex Cases)

Level 1 (Routine Cases)

Level 2 (Unique Cases)
Level 3 (Complex Cases)
 CASE RESOLVED?

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder

YES
NO, escalated to PEAC Office
NO, escalated to DeTXT
NO, referred to Communications Unit
NO, escalated to OBE Command Center
NO, escalated to DepEd CO Focal Person
NO, Escalated to Regional/Division Office
(Local OBE Command Center)
NO, we will get back to the stakeholder