DRETREPOSIC2206

AS-DRETREPOSIC2206-RETL Store Management Mod

Version 6.0

QUESTION NO: 83

For store personnel, training is essential in

A. Visual Merchandising

B. Stock Handling

C. Customer Service

D. All of the above

Answer: D

QUESTION NO: 128

The stage in store inventory management that involves receiving merchandise from DC is

A. Product display

B. Store receipt

C. Price tagging

D. Inventory control

Answer: B
QUESTION NO: 173

Which of the following is the best indicator of effectiveness of inventory control in a store:

A. Dead stocks

B. Shrinkage

C. Damaged stocks

D. None of the above

Answer: B

QUESTION NO: 218

A POS is used for

A. Increasing footfalls in the store

B. Merchandising planning

C. Inventory management

D. Completing retail transactions at checkout counters

Answer: D

QUESTION NO: 263

The store to store stock transfer report is reviewed by

A. Store Manager

B. Store customer service representative

C. Store Supervisor

D. None of the above

Answer: C
QUESTION NO: 308

Store resources includes

A. People

B. inventory

C. retail space

D. All the above

Answer: D

QUESTION NO: 353

Inventory control consists of

A. Tracking the sales of inventory

B. Reducing inventory mismatch

C. Shifting unsold stock to other stores or to DC

D. All of the above

Answer: D

QUESTION NO: 398

Following is/are the example/s of customer information related performance indicators

A. Average Price

B. Items per bill

C. Both a & b

D. None of them
Answer: C

QUESTION NO: 443

Compliance can help a store in:

A. Meeting internal and external regulations

B. Avoiding litigation

C. Improving efficiency

D. All of the above

Answer: D

QUESTION NO: 488

Correct scheduling of sales associates is required in order to:

A. Avoid mismatch between number of associates and shifts

B. Avoid associate attrition

C. Avoid unfilled labor demand

D. All of the above

Answer: D

QUESTION NO: 533

Primary functions of a POS system are

A. Sales

B. Goods return and exchanges

C. Payment & cash returns

D. All the above

Answer: A

QUESTION NO: 578

Which of the following equations can be used to calculate shrinkage in a mens shirts store?

A. No. of shirts in stock-No. of shirts arriving in store

B. No. of shirts in stock-No. of shirts in system inventory

C. No. of shirts in stock-No. of shirts sold

D. No. of defective shirts in stock-No. of shirts in system inventory

Answer: B

QUESTION NO: 623

A POS (Point of Sales) system will normally use one of the following items

A. A shopping cart

B. Racks and gondolas

C. A bar code reader

D. A back lit display board

Answer: C

QUESTION NO: 668

Faulty scheduling of store associates can cause

A. Unfulfilled labor demand

B. Mismatch between number of associates and shifts

C. Increase in associate attrition rate

D. All of the above

Answer: 3

QUESTION NO: 713

Signages would be a core component of

A. Cash management system

B. Inventory control

C. Visual merchandising

D. Security systems

Answer: C

QUESTION NO: 758

Price Tagging is done at the

(1) Vendor location

(2) DC

(3) Store

(4) Stock keeping area

A. (1) Only

B. (2 & 3) only

C. (1, 2, & 4) only

D. (1, 2, & 3) only

Answer: D
QUESTION NO: 803

Which of the following correctly signifies the order in which various activities related to workforce
management would be performed in a store?

A. Forecasting, Training Recruiting, Scheduling

B. Scheduling, Forecasting, Recruiting, Training

C. Forecasting, Recruiting, Training, Scheduling

D. None of the above

Answer: C

QUESTION NO: 848

A retails store is headed by

A. Store Manager

B. Marketing Manager

C. Finance and Accounts Manager

D. Visual Merchandiser

Answer: A

QUESTION NO: 893

Which of these is a POS vendor

A. IBM

B. Microsoft

C. Dell

D. Both A & C

Answer: D
QUESTION NO: 938

Accurate labor forecast depends on

A. Defined store activities and tasks

B. Defined roles and responsibilities in a store

C. Studied sales forecasts and history

D. All of the above

Answer: D

QUESTION NO: 983

What are the different types of displays that can be found in the store

(1) Focal point displays

(2) Merchandise Stacks

(3) Posters and Graphics

(4) Window Displays

A. (1 Only )

B. (2 &3 ) Only

C. 1,2,3&4

D. None of the given choices

Answer: D

QUESTION NO: 1028

A retail store managers three most important activities are

(1) Check the store performance

(2) Respond to important mails

(3) Quick review of store operations

(4) Meetings to motivate employees

A. (1) only

B. (2) only

C. (1, 2 & 3) only

D. 1,2,3&4

Answer: C

QUESTION NO: 1073

Under work force management, which among the four will carry the highest cost

A. Training

B. Compliance

C. Scheduling

D. Payroll

Answer: D

QUESTION NO: 1118

Promotions and events are conducted for a store in order to

A. Reduce pilferage

B. Identify fast moving SKUs

C. Increase customer footfalls

D. Optimizing productivity

Answer: C
QUESTION NO: 1163

Which workforce management system has a long track record in the retail Industry for both Labor
scheduling and Time and attendance functions?

A. Kronos

B. Blue cube

C. Work brain

D. None of the above

Answer: A

QUESTION NO: 1208

Aesthetic appeal, Variety and browsing ease are outcomes of

A. Merchandise display

B. Signage

C. In-store window display

D. None of the above

Answer: A

QUESTION NO: 1243

Shrinkage in Inventory management refers to

A. Excess inventory in the system due to non moving stock.

B. The difference between the actual inventory in the store and the inventory in the system

C. Non moving stock over specified levels specified in the system.

Answer: B

QUESTION NO: 1288

Store facilities are

A. Parking

B. Restroom and Cafeteria

C. Lighting and Electrical Systems

D. All of the above

Answer: D

QUESTION NO: 1333

Which statement best describes Periodic inventory count in a store:

A. Store inventory is counted collectively and matched with system stock

B. Store inventory is counted in a cyclical manner

C. Store inventory is counted one section or department at a time

D. None of the above

Answer: A

QUESTION NO: 1378

Which of the following is not a form of signage

A. Price and discount information

B. In-store direction

C. Brands and collection

D. Price of the product

Answer: D

QUESTION NO: 1423

Merchandise transit check is done by

A. Store Manager

B. Store customer service representative

C. Store Supervisor

D. Allocation Planner

Answer: D

QUESTION NO: 1468

Store to store transfer is initiated by:

A. District Manager

B. Category Manager

C. Department Manager

D. None of the above

Answer: A

QUESTION NO: 1513

The single largest controllable expense in retail store is

A. Printing & Stationary

B. Telephone expenses

C. Vehicle expenses
D. Labor cost

Answer: D

QUESTION NO: 1558

It is important to define following in exchange & return policy of a retailer

A. Time limit

B. Product list

C. Supplier agreement

D. All the above

Answer: D

QUESTION NO: 1603

Dispatches from store are:

A. Required to return defective merchandise back to vendors

B. Required if unsold inventory exists

C. Not required

D. Both A & B

Answer: D

QUESTION NO: 1648

What are the different types of inventory transfers?

(1) Store to Store

(2) Store to DC
(3) Store Closing

(4) Store Disposal

A. (1) only

B. (2) only

C. (3) only

D. All of the above

Answer: D

QUESTION NO: 1693

Which among the following is not an activity under Workforce Management?

A. Training

B. Recruitment

C. Time & Attendance

D. Stock audits

Answer: D

QUESTION NO: 1738

What remedial measure/s taken when poor sales per sq foot is noticed?

A. Increase categories/brands

B. Reduce no. of employees in the store

C. Reduce stock

D. All the above

Answer: A
QUESTION NO: 1783

Store Management is about managing

A. Resources, infrastructure and sales & services

B. Sales and services

C. Infrastructure and resources

D. None of the above

Answer: A

QUESTION NO: 1828

During a stock receipt process in a store, completion of an item receipt happens once:

A. All discrepancies in the delivery are noted by sales supervisor

B. All received cartons are scanned

C. The supervisor signs bill of lading

D. All of the above

Answer: D

QUESTION NO: 1873

Selling merchandise to other businesses in bulk is known as

A. Loyalty program

B. Institutional sales

C. Promotional sales

D. None of them

Answer: B
QUESTION NO: 1918

Scheduling involves

A. Outlining tasks and responsibilities

B. Ensuring optimal availability of staff

C. Labor demand prediction

D. All of the above

Answer: D

QUESTION NO: 1963

Touch points in a store refers to

A. Areas where employees can be briefed by the manager

B. The store godown where stock movement is recorded

C. Areas where customers interact with store employees and systems

D. The store scheduling process

Answer: C

QUESTION NO: 2008

Improper price tagging will lead to

A. Loss of Sales

B. Customer dissatisfaction

C. Inventory mismatch

D. All of the above

Answer: D

QUESTION NO: 2053

Which of the following is not an inventory transfer?

A. Store to store

B. Store to DC

C. Store to customer

D. Store disposal

Answer: C

QUESTION NO: 2098

Which type of in-store display highlights a central store theme and merchandise at vantage points in the
store

A. Window display

B. Focal point display

C. Posters

D. Merchandise stacks

Answer: B

QUESTION NO: 2143

. Stock is finally moved to the aisles in the store - this stage in stock receipt is called

A. Stock storage

B. Inventory update

C. Stock adjustment
D. Item verification

Answer: A

QUESTION NO: 2188

Which of the following is not an activity in daily activities in a retail store?

A. Store opening

B. Sales activities

C. Store renovation

D. Store closure

Answer: B

QUESTION NO: 2233

Main resources of store are

A. People

B. Inventory

C. Retail Space

D. All of the above

Answer: D

QUESTION NO: 2278

POS system affects

A. Customer Service

B. Operational Efficiency
C. Marketing Efficiency

D. All of the above

Answer: D

QUESTION NO: 2323

Which of the following performance indicator is part of both gross margin as well as sales information?

A. Return on labor

B. Return on space

C. Return on inventory

D. None of the above

Answer: C

QUESTION NO: 2368

Which of these is not a security system for store

A. EAS

B. Surveillance personnel

C. Intruder alarms

D. None of the above

Answer: D

QUESTION NO: 2413

Loyalty programs help retailers in

A. Customer retention
B. Reducing marketing and advertising cost

C. Business stabilization

D. All the above

Answer: D

QUESTION NO: 2458

Inventory transfer from a store can be characterized based on:

A. Where merchandise is being sent

B. For what purpose the merchandise is being sent

C. None of the above

D. Both A & B

Answer: D

QUESTION NO: 2503

Internal Threats are

A. Product Pilferage

B. Indiscipline among staff

C. Intentional and unintentional damage to store premise

D. All of the above

Answer: D

QUESTION NO: 2548

Which among the following would not be an example of a security system in a store
A. Electronic Surveillance system

B. Productivity rating system

C. Camera surveillance

D. Intruder alarms

Answer: B

QUESTION NO: 2593

Performance Indicators fall broadly in the following parameters

(1) Sales information linked

(2) Gross margin information linked

(3) Customer Interaction linked

(4) Optimizing Inventory operation information linked

A. (1) Only

B. (1 &4 ) Only

C. (1 & 3) Only

D. (1,2& 3 )only

Answer: D

QUESTION NO: 2638

Sales, sales/sqft, sales per employee are measures of performance indicators of

A. Gross margin information

B. Sales information

C. Customer information

D. Inventory information
Answer: B

QUESTION NO: 2683

Housekeeping, security and maintenance department in a store reports to which of the following
manager

A. Retail ops manager

B. Administration manager

C. HR manager

D. Finance and a/c manager

Answer: B

QUESTION NO: 2728

which of the following process is not part of product display function

A. Moving received merchandise

B. Storing merchandise

C. Sorting for display

D. Item verification

Answer: D