COMPARATIVO PROGRAMAS ITIL TRM 1800

Novell Service Desk

HelpPeople
OTRS. ITSM
AVM- Avaliability
CAP- Capacity
CHG- Change X X X
EV- Events
FM- Financial X
IM- Incident X X X
KM- Knowledge X X A
Procesos ITIL
PM- Problems X X X
REL- Release X A
RF- Request X X A
SACM- Service Asset X X A
SLM- Service Level X A
SCM- Service Catalog X
SPM- Service Portfolio X A
TOTAL 11 6 9
Tipo Lic On premise On premise SaaS
Modo Lic User Free SRV + Enduser
N Usuarios 4
Valor Lic Anual $ 1,200.00

TOTAL ANUAL $ 4,800.00

Total Mensual $ 400.00 $ - $ -
Total mensual Pesos $ 720,000.00 $ - $ -
 CA Service Desk Manager

ConnectWise
LAN Desk

Autotask

Aranda
A

A A
A

A
A

0 0 1 7 0 0 0
SaaS
User
5
$ 840.00
$ 1,440.00
$ 5,640.00
$ - $ - $ 470.00 $ - $ - $ - $ -
$ - $ - $ 846,000.00 $ - $ - $ - $ -
 0

$ -
$ -