Singe stream issue (Functional / Technical / DBA / BI)

Case 1
Customer

Start

Customer Reports issue

Captures in
Redmine And mark the tracker as
analysis change request in
it is change
Yes Redmine and with
request
Status as Potential
Change request
Change the status of
Account Manager

No examine the test

it out of scope Yes the issue as
results
Rejected

No it is a support
issue If results are
Yes Categorize the issue as : satisfactory
a.Is it a New Issue??
No b.Is it a recurring Issue? If Yes, Refer quote the
reference of Previous issue
Assign New Issue
c.Is the issue because of any previous fixes? Change the status of
End the issue as
Waiting for
No Customer
Feedback
Head of Department

analyses the issue

Capture:
a. Effort
b.Target date
c.Test case,scenarios New
step
d. change the status to In
Progress

No
Consultant

changes the status

if results of all test tested with test case fixes the issue on Assign
to Waiting for Yes
cases are PASS scenarios. Dev instance
internal testing

Yes
No
Team Members

test the fix with test change the status to

scenarios and add if results of all test
Yes Ready for User
a field Internal Test cases are PASS
testing and upload
results in Redmine the test results

give go ahead to
User

If user testing
End deploy onto No Test the issue
fails
production