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Quality Metrics
Quality Checklists
Deliverables
... introduced by external units
with relevant quality standards and identifying ways to eliminate causes of unsatifactory performance"
(comp. PMBOK3, p. 179). "Quality standards include project processes and product goals" (comp. PMBOK3, p.
190).
Perform quality control (and perform quality assurance) has to deal with the following antinomies:
Attribute sampling versus variables sampling: yes or no descisions versus gradual differentiations.
Special causes versus common causes: unsual events versus normal variations
Tolerances versus control limits: range of result floatings versus acceptable process ranges
Child Process of Monitor and Control Project WorkDirect & Manage Project Execution
Cause and effect diagram also known as Ishikawa diagram or Fishbone diagram is a special
technique for documenting multiple aspects as cause of an effect / defect. (comp. PMBOK3, p. 192).
Control charts indicate "[...] whether or not a process is stable" by offering an upper limit and a lower
limit, which often are generated by using +/-3 sigma or Six Sigma. The main idea is that the
process must be improved / adjusted if values are hurting the limits (comp. PMBOK3, pp. 192f).
Flow charting is the representation of a process as flow chart for analyzing the points of annoyances
percent of the problems are due to 20 percent auf causes") one can identify those defects which should
(populations). The degree of expressivity of this method might be increased by take more than one
NN
(5.3.4) Process Output
Quality Control Measurements are generated and documented results of investigations.
Validated Defect Repair is the documented proof that a (recommended and approved) defect repair has
Recommended Defect Repair is a result of inspection and so on by which product problems and
fullfill the quality requirements. The results may be used by the process of Scope Verification
Updates of the Project Management Plan are are implicitely generated by updates of the quality
baseline.
Performance Reporting
Integrated Change Control
Processes using the updates as input :
(2)
Scope Planning
Activity Definition
Quality Planning
Cost Control
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