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EMERGENCY MANAGEMENT

SITE MANUAL
EMERGENCY HELP

The first priority in the event of an emergency is for the safety of all people.

When requesting help from Emergency Services (i.e. Police, Fire Brigade, or Ambulance) give
the following information.

1. Type of emergency (fire, LPG leak, fuel spill, people injured, etc).

2. Name of service station / convenience store.

3. Address of service station / convenience store.

Street:..

Suburb or town:..

4. Name of nearest cross street..............................................................

5. Your name............................................................................

Phone Numbers
Emergency Services
Police 000
Fire Brigade 000
Ambulance 000
Medical Services
Company doctor
Hospital
Poisons Information Centre 13 11 26
Contacts
Site Manager
Alternate Contact
Government Departments
Environmental Protection Authority
WorkSafe Victoria 9641 1555
Advisory Service 9641 1444
or toll free
1800 136 089
Incident notification line 132 360

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Report all incidents to the Manager no matter how trivial


EMERGENCY RESPONSE GUIDE

If appropriate, notify Try to ensure that the Inform your manager by


Emergency Services incident is contained and direct voice.
immediately on 000 that there is no danger of
further injury or damage.

Provide the Emergency Any injured employee / As a Manager you need to:
Service with:- contractor must be taken
urgently to a doctor. Continue communication
1. What happened? up the chain as required.
Fire? Call an ambulance if
Product spilled? required (dial 000) Take ownership /
Vehicles involved? responsibility as
Product appropriate.
contamination?
Arrange for the
2. Where and when did the appropriate level of
incident happen? on-scene response and
support.
3. What phone number can
you be contacted on?

4. Was anyone injured?


(who, what injuries?)

5. What was the cause? Is it


contained / controlled?

6. Has the product been


isolated?

7. How widely has the


product been distributed?

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Report all incidents to the Manager no matter how trivial


EMERGENCY RESPONSE GUIDE

DEFINITIONS REPORTING LINE & DEADLINES

Major
Death Contain the incident / remove contamination
Holdup / armed robbery with or immediately.
without injury Call appropriate emergency services (000)
Injury involving inability to work immediately
Major equipment damage Advise your Manager by voice immediately
Spill > 50 litres Document details about the incident within 24
Theft > $1,000 hours
Fire Ensure counseling is offered or taken
Fuel Contamination > 3 complaints Inform WorkSafe immediately
Food Contamination > 4 complaints
(Nausea)

Medium
Slips, trips and falls Contain the incident/remove contamination
Medical treatment injury immediately
Spills 5< >50 litres Contact doctor where appropriate
Fuel contamination 1-3 complaints Advice your Manager within 24 hours.
Carwash damage to vehicle Contact relevant Authorities
Medium equipment damage Contact maintenance and rectify
Theft $200 < >$1,999 Document details of the incident within 24 hours
Food contamination one complaint
(Nausea)

Minor
Drive offs Contain the incident / remove contamination
Minor equipment damage immediately
Food contaminations one Advise your Manager
complaint Call maintenance and rectify
Minor cuts / burns / bumps Document details of the incident within 24 hours
Spills < 5 litres
Fuel contamination single
complaint
Theft < $200

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NEIGHBOUR DETAILS

Your emergency procedures should take account of your neighbours.

They should know what to do in the event of an emergency at your site.

In the event of an emergency on their property, you need to understand the impact this
will have on your site.

Each must notify the other in the event of an emergency at their respective properties.

Neighbour 1:
Name of Business Phone: .
Name of Contact. (office hours)
Type of premises A/H Phone..
Address...........................................................................
Neighbour 2:
Name of Business Phone: .
Name of Contact. (office hours)
Type of premises A/H Phone..
Address...........................................................................
Neighbour 3:
Name of Business Phone: .
Name of Contact. (office hours)
Type of premises A/H Phone..
Address...........................................................................
Neighbour 4:
Name of Business Phone: .
Name of Contact. (office hours)
Type of premises A/H Phone..
Address...........................................................................
Neighbour 5:
Name of Business Phone: .
Name of Contact. (office hours)
Type of premises A/H Phone..
Address...........................................................................

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Report all incidents to the Manager no matter how trivial


EMERGENCY FIRST AID
Your site must have a first aid kit.
Check for any threatening situation and control if safe to do so.
Do not move a casualty unless exposed to life threatening danger.
Remain with casualty and provide appropriate support and assistance.
Refer to Emergency Response Guide and Incident Reporting guidelines for further information
(located at back of this guide).

CONTROL OF BLEEDING MANAGEMENT OF BURNS EXPIRED AIR RESUSCITATION


1. Put on disposable gloves. 1. Cool the burnt area with cool Check for Breathing:
2. Apply direct pressure to the water for 10 to 15 minutes. 1. Turn person on side if necessary
wound use your hands if a 2. If necessary, cover the burn with clear out persons mouth with your
dressing is not available. a clean dressing or plastic wrap and fingers.
3. Elevate (raise) the limb. get person to medical attention. 2. Tilt head back and raise chin
4. Apply a pad and firm bandage. Remember: forward.
Remember: 1. Avoid breaking blisters. 3. LOOK for movement of persons
1. Always check circulation below 2. Never remove clothing that is chest.
the bandage. stuck to a burn. 4. LISTEN for breathing.
2. If there is tingling, numbness or 3. Never apply creams to burns 5. FEEL for breath on your cheek
blueness, loosen the bandage. area. and for rise and fall of persons
chest.
MANAGEMENT OF EYE MANAGEMENT OF COLD BURNS 6. If the person is breathing but
INJURIES (LPG) unconscious, turn them onto their
Foreign bodies in the eye(s): 1. Warm the burnt area with warm side and kept heir head tilted back
1. Wash the eye(s) with eyewash or water for 10 to 15 minutes. to make sure their airway is not
clean water. 2. If necessary, cover the burn with blocked.
2. Never attempt to remove a a clean dressing or plastic wrap and If Person is Not Breathing:
foreign body which is stuck to the get person to medical attention. 1. Keep persons head tilted back.
eye surface. Remember: 2. Pinch persons nose to close it
3. Place a covering over the eye 1. Do not apply direct heat e.g. off.
and get medical attention. heater, hot water. 3. Seal persons mouth with your
Chemicals in the eye(s) 2. Avoid breaking blisters. mouth (use a resusci mask to
1. Wash the eye(s) with clean water 3. Never remove clothing that is protect against infection).
for at least 15 minutes. stuck to a burn. 4. Blow into persons mouth and
2. Wash from the nose outwards to 4. Never apply creams to a burn watch for chest to rise as air enters
prevent injury to the other eye. area. lungs.
3. Make sure you wash under the 5. If chest doesnt rise, adjust head
upper eyelid. tilt and try again.
4. Place a covering over the eye(s) 6. Give 5 full quick breaths followed
and get medical attention. by 1 breath every 5 seconds until
the person starts to breath again, or
until medical help arrives.
MANAGEMENT OF MINOR WOUNDS
Abrasions and small cuts:
1. Clean the wound with mild antiseptic or soap and water.
2. Cover lightly with a clean dressing.
General:
1. Wherever there is a risk of infection, use disposable gloves before
giving first aid.
2. Avoid giving an injured person anything to eat or drink.
3. No smoking by injured person.
4. Use covers to maintain normal body temperature of the injured
person and minimise the effects of shock.

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FATAL OR SERIOUS INJURY

Any situation where medical assistance is required, must be regarded as being more
important that the continued operation of the site.

Sometimes people become seriously ill or are involved in serious or fatal accident on site.

NOTE: Remember to put on disposable protective gloves from the first aid kit before giving
first aid to an injured person.

Try to determine the seriousness of the injury / illness.

Call an ambulance on 000 (if applicable).

If there is only one member of staff on site, shut down all pumps and, if time permits,
secure the till before applying first aid.

Ensure the casualty is safe from further danger and apply first aid as appropriate until
ambulance arrives.

Refer to Emergency Response Guide and incident reporting guidelines in this guide for further
instructions.

WorkSafe must be notified to enable a full investigation to be conducted.

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NEEDLESTICK INJURIES

Treatment and follow up management for exposure to a potential HIV positive or Hepatitis B/
Hepatitis C source should commence as soon as possible after any exposure to bodily fluids
or substances through:-

Any scratch or skin penetration by the needle on a hypodermic syringe, or


Any wound caused by an object obviously contaminated with another persons blood or
body substance, or
Any existing wound contaminated with another persons blood or body substance

Immediate Action

In all cases where first aid is given, remember to put on disposable gloves before
commencing treatment;
Wash area of contact thoroughly with soap and water without delay;
If the eyes are affected, rinse gently but thoroughly with running water;
Retain the contaminated item if possible (e.g. Hypodermic needle) and place carefully
in a sealed container for later testing to help determine if a health risk exists.

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FOOD POISONING OR FOOD QUALITY INCIDENT
It is critical that the person receiving any complaint or comment about food quality is courteous
at all times, shows concern and understanding, and thanks the customer for bringing the
situation to attention, without any way admitting liability.
For all classes of complaint the Site Manager or Console Operator must always try to get as
much detail as possible from the customer.

Risk Remove Risk Manager Risk Corrective Action


Low Risk
Single customer Remove identical
complaint products from sale.
Low harm to the Mark any of the same
customer, no direct products in storage Fill out incident report. If the contamination
impact on the site, not clearly as distressed. Where possible, obtain occurred at site install
medical attention Contact supplier to contaminated product corrective actions.
sought, no avenue for collect any unsold and the contaminant. Refer to food safety
litigation. stock. Contact supplier to manual.
pick up contaminated If the contamination
Medium Risk produce for testing. occurred before the
Multiple customer Remove identical In the case of an site ensure supplier /
complaint from same products from sale. illness verify delivery, delivery company has
site, Mark any of the same storage and holding installed corrective
Impact isolated to one products in storage as temperatures for the actions.
site, causes low harm distressed. contaminated product. If necessary, review
to the customer or Contact supplier to (Distress any product staff training and
customers, possible collect any unsold found outside the correct training
medical attention stock. temperature limits). deficiencies.
sought, possible Ensure replacement
avenue for litigation. stock is not of the NOTE: (A severe
same production batch customer allergic reaction
High Risk as the contaminated to an ingredient does not
Multiple customer Immediately instigate stock (suppliers should required a product to
complaints from a product recall from have codes of recall, determine how the
multiple sites. all sites stocking the manufacturer date, customer managed to
Life threatening contaminated line. batch number, etc). unwittingly purchase a
incident to single Contact sites by product with ingredients
customer. phone. they were allergic to. Ask
Impacting multiple Contact site managers ASK QUESTIONS: the site about the labelling
sites, causes harm to to inform them of the When did you begin to of the product, whether
customers, possible recall. feel ill? the customer enquired
medical attention Contact supplier to What are /were some about the product
sought, avenue for inform them of the of the symptoms? ingredients, whether the
litigation, major product major recall. Have you sought customer made it clear
recall. It can also be Ensure sites remove medical advice? that they were allergic to
where a customer suspected Do you have a doctors certain ingredient types.
consumes a product contaminated products certificate?
that is life threatening. from sale.
Mark any suspected
products in storage
clearly as distressed
to avoid them being
prepared for sale. The
supplier should be
contacted to collect
any unsold stock.
Call VACC and/or
WorkSafe if
investigation is
required.

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Report all incidents to the Manager no matter how trivial


FIRE AND EXPLOSION

Fire is one of the most likely emergencies on a retail site. Ensure immediate safety of anyone
within the vicinity of fire.

Fire can spread rapidly, so act quickly


Immediately shut down all pumps
Call the fire brigade on 000
Use Public Address System to request customers not to start their cars and move to
your sites Evacuation Meeting Point. Instruct customers to stay at the Meeting Point
until told (by your or emergency services) it is safe to return to their vehicle.

If safe to do so, take specific action as described below.

Persons Clothing on Fire:


If safe to do so get the person to lie down immediately and use a dry chemical
extinguisher (avoid directing the powder into the persons face) or cover the flames
tightly with a blanket or coat, starting at a point nearest the head.
Once the flames are out, drench the burn area with cool, clean water.
Call an ambulance on 000

Forecourt Spillage on Fire:


Assist anybody in immediate danger only if safe to do so.
Evacuate all customers from the site.
If the fire is small, endeavour to put it out using a dry chemical fire extinguisher.
If the fire is large, leave site and prevent others entering the site.

Vehicle on Fire:
Make sure everybody is out of the vehicle and, if safe to do so, push it away from the
pumps.
If fire is small, attempt to put it out using a dry chemical extinguisher:-
- if the fire is in the vehicle engine compartment, release the bonnet catch and
direct the extinguisher through the gap
- never lift the bonnet until sure the fire it out
If unable to extinguish the fire, restrict all access to the danger areas, except by fire
brigade.
Use Public Address System to request customers not to start their cars and move to
your sites Evacuation Meeting Point. Instruct customers to stay at the Meeting Point
until told (by your or emergency services) it is safe to return to their vehicle.

After the Fire:


Arrange for recharging of fire extinguishers that were used.
Inform WorkSafe to enable an investigation to be conducted.

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ARMED ROBBERY

If you see anything Observe Offender:


happening outside the Complete the attached sheet
premises that makes you and request others who Immediately write down
suspect somebody is were there to do so as well. your mental picture and
going to attempt a Do the sheets individually anything else that may
robbery: and do not discuss them assist the Police.
between yourselves.
Lock the doors Do not disturb the area
Keep your actions open or any articles handled
Switch off the pumps and deliberate so as not by the offender.
to startle the offender,
Call the Police by who may be affected by Keep witnesses on
telephoning 000 or drugs. premises until the Police
activate the silent alarm, arrive or obtain their
and Position yourself side on names, addresses and
to the offender to appear phone numbers.
Stay out of sight until the less threatening and to
Police arrive present a smaller target. Dont talk to media.

After the Robbery If required, obtain


Never put yourself or assistance from Victoria
anyone else in danger by Immediately activate the Police, Victims Advisory
your actions: silent alarm system. Unit Tel: 96288380

Keep calm. Mentally say Lock the doors so the Victims Referral &
to yourself be calm offender cannot return. Assistance Service
Tel: (03)9603 9797
Obey instructions Do not chase, tackle, or (Melb)
exactly. argue with the Offender. 1800 819 817 (Country)

Cooperate. The safety Observe offenders


of people is more escape direction and
important than protecting mode of travel from
money or goods. If inside the premises.
unable to meet
demands, explain why, Call the Police on 000
for example, there is a directly and say:-
time lock on the safe. Ive been held up
- keep the line open until
told by Police to hang up.

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ARMED ROBBERY OPTION 2

Be alert to strangers or individuals who may be observing the business or who are asking questions
about how the business runs. If you see anything happening outside the premises that makes you
suspect somebody is going to attempt a robbery:

Lock the doors

Switch off the pumps

Call the Police by telephoning 000 or activate the silent alarm, and

Stay out of sight until the Police arrive

In the event of an Armed Robbery Never put yourself or anyone else in danger by your actions DO NOT
attempt to apprehend or chase the offender:

Keep calm.

Activate alarm devices as soon as possible BUT ONLY if it is safe to do so.

Obey instructions exactly.

Avoid sudden actions and calmly explain any necessary movements to the offender.

Speak only when spoken to. Do not engage the offender in conversation this only prolongs the incident.

Cooperate. The safety of people is more important than protecting money or goods. If unable to meet
demands, explain why, for example, there is a time lock on the safe.

Unless otherwise ordered, discretely watch offender/s, making a mental note of their description, especially
scars, tattoos, prominent or other distinguishing features.

Avoid direct eye contact with the offender.

Observe Offender:
Use the offender description form

Observe the Weapon


Weapon..
Length.
Details.

Observe the Vehicle


Make
Model
Type.
Colour..
Year..
Registration.
Other distinguishing features.
Other occupants

After the Robbery

Immediately activate the silent alarm system.

Lock the doors so the offender cannot return.

Observe offenders escape direction and mode of travel from inside the premises.

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Call the Police on 000
Your name
Exact Location
Details of Offence:- Time/Date/Nature
Injuries and medical assistance required
Number and description of offender/s including any vehicles used
Direction of travel

- keep the line open until told otherwise by the operator to hang up.

Ensure that no person touches or moves any items where the offenders had been
Request all witnesses and customers remain until police arrive failing that, request their names,
address and phone numbers to pass onto police later.
Isolate all witnesses and do not discuss what happened
Do not speak to the media

Immediately write down your mental picture and anything else that may assist the Police.

Do not disturb the area or any articles handled by the offender.

Keep witnesses on premises until the Police arrive or obtain their names, addresses and phone numbers.

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PERSONAL DESCRIPTION FORM OF OFFENDERS
State nature of offence, e.g. holdup, forgery, fraud, etc.
.................................................................. Sex:......................... Height:....................
..................................................................
Date:............................... Time:................ Nationality:................................................
.................................................................
Names and Nicknames used: Build

.................................................................. Thin Medium


Stout Nuggetty
Approximate Age:......................................
Height...............................cms...........ft........inch........... Voice

Face Clear Loud


Long Wrinkled Thick Slang
Round Lean
Thin Plump Accent:......................................................
High Cheek Bones.
Spectacles:
Complexion
Fair Dark Colour..................... Shape.....................
Pale Fresh Thick Glass Tinted
Ruddy Tanned
Pimply Moustache or Beard:................................
Colour Type
Posture
Stooped Slouched Disguise...................................................
Erect
Hands Left or Right handed...................
Walk Size...........................................................
Quick Springy
Slow Limp Soft Calloused
Pigeon Toed Hairy
Nails missing or Deformed Finger(s)
Hair ..................................................................
Colour........................................ Gloves Type................. Colour..............
Straight Wavy Jewellery Description................................
Bald Curly ..................................................................
Thick Long Scars or Marks Tattoos, Scars, Discolouration
Crew-Cut (describe in full)
Eyes Body Location...........................................
Colour Size ..................................................................
Starey Squint Weapon Type

Ears Size.............. Shape........................ Demand: Verbal Written


Nose Size............. Shape........................
Lips Size............ Shape........................ Words Used..............................................
Teeth
Good Uneven Method of Operation-
Spaced Missing What did offender(s) do, say, touch, etc
Bad Protruding ..................................................................
..................................................................
Other Distinguishing Characteristics ..................................................................
.......................................................................... Method and Direction of Escape
Clothing, including hat, tie, shirt, coat, trousers, dress, ..................................................................
skirt, sweater, shoes, etc. ..................................................................
..................................................................
.................................................................. Car(s) used Make/Model.......................
Colour..................Reg No.........................

Signature & Address of Compiler:


..................................................................
..................................................................
..................................................................
..................................................................

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AUTOMOTIVE LP GAS EMERGENCY

LP Gas Leak LP Gas Fire Minor LP Gas Leak from


Customer Fill Point
Hit LPG emergency stop / Hit LPG emergency stop / Give protective gloves to
shut down button shut down button customer.

Shut down all other pumps Shut down all other pumps Give emergency brass
cap to your customer.
Call fire brigade on 000 Call fire brigade on 000

Evacuate immediate area Evacuate immediate area Advice customer to


use Public Address use Public Address secure brass cap to fill
system to request system to request point on car.
customers not to start their customers not to start their
cars and move to your cars and move to your
sites Evacuation Meeting sites Evacuation Meeting
Point. Instruct customers Point. Instruct customers
to stay at the Meeting Point to stay at the Meeting
until told that it is safe to Point until told that it is
return to their car. safe to return to their car.

Turn off power at main Turn off power at main Advise customer to refer
switchboard switchboard to LPG specialist for
repairs

Remove any other ignition Remove any other ignition Ensure customer will
source source return the brass cap.

Stay away from an gas Stay away from an gas Arrange for re-charging of
cloud. cloud. fire extinguishers if they
were used.
Inform WorkSafe Inform WorkSafe

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BOTTLED LP GAS EMERGENCY

For Bottled LP Gas Leak For a Fire that is coming After any bottled LP Gas
from a bottle LP Gas incident
Cylinder
Stay away for any gas Hit LPG emergency stop/ Arrange for re-charging of
cloud. shutdown button. fire extinguishers if they
were used.

Put on protective gloves. Shut down all other pumps

Turn off the cylinder valve Call fire brigade on 000


if possible.

Try and close the cylinder Evacuate immediate area


bleeder valve. use Public Address
system to request
customers not to start their
cars and move to your
sites Evacuation Meeting
Point. Instruct customers
to stay at the Meeting
Point until told that it is
safe to return to their car.

If you cannot turn off valve Turn off power at main


or close the bleeder valve, switchboard.
then carry the cylinder to a
safe outdoor location to
allow the gas to escape
and be disbursed.

Keep the cylinder in an Remove any other ignition


upright position so no liquid source.
is allowed to escape.

Remove any other ignition Stay away from gas cloud.


source.

Contact BBQ gas bottle


supplier.

For this type of leak,


there is no need to shut
down the entire site.

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SERIOUS FUEL SPILLS OR LEAKS

A serious spill is where the quantity of fuel Call Fire Brigade on 000
involved is in excess of 50 litres, and may
be as the result of failure of, or damage to,
dispensing equipment, or from tanker
deliveries.

Shut down all pumps. Isolate source of leak if possible.

Use the Public Address system to Provide first aid assistance to anybody
request customers not to start their who has been splashed with fuel
cars and move to your sites ensure contaminated clothing is
Evacuation Meeting Point. Instruct saturated with water, removed and the
customers to stay at the Meeting Point person is given something else to
until told (by your or emergency wear.
services) that it is safe to return to their
car

Prevent spill from spreading or entering


drains by using materials in your spill
kit.

Ensure any contaminated materials are


disposed of in accordance with local
council requirements.

WorkCover must be notified to enable


an investigation to be conducted.

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BOMB THREAT

Remember dont hang up after call.

Exact wording of threat:-

........................................................................
........................................................................
........................................................................
........................................................................

Questions to ask caller and record promptly:-

1. When is bomb going to explode? 7. What will make the bomb explode?
........................................................................ ........................................................................

2. In which building? 8. Did you place the bomb?


........................................................................ ........................................................................

3. Where did you put the bomb? 9. Why did you place the bomb?
........................................................................ ........................................................................

4. When did you put it there? 10. What is your name?


........................................................................ ........................................................................

5. What does the bomb look like? 11. Where are you?
........................................................................ ........................................................................

6. What kind of bomb is it? 12. What is your address?


........................................................................ ........................................................................

Dont hang up your telephone as it may be


possible to trace the call even if the caller
has hung up their telephone and record
any numbers that appear on your phone
screen.

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Report all incidents to the Manager no matter how trivial


BOMB THREAT

Callers Voice Background Sounds Action


Tick applicable boxes Tick applicable boxes
Calm Nasal Street noises Report to Site
Angry Stutter Animal noises Manager
Excited Lisp House noises immediately if he /
Slow Raspy Long distance she is on site.
Rapid Deep Office equipment Telephone police
Soft Ragged Factory Equipment 000 use another
Loud Laughing Crockery Machinery phone if possible.
Crying Normal PA System Clear Follow instructions
Accent Distinct Voices Music
as given by police.
Disguised Slurred Static Local
Clearing Throat Motor Booth If required to
Deep breathing Children Other evacuate, inform
Cracking voice Remarks: customers and
Familiar ........................................................ other staff, lock site
and move to
assembly point.
Threatening Language
Tick applicable boxes Cooperate with
Well spoken police when they
Incoherent Foul arrive.
Taped Irrational If site was closed,
Read out reopen when they
Remarks: arrive.
........................................................ Notify Site Manager
IMMEDIATELY by
direct voice no
matter how trivial.

If a suspected explosive is found:-

1. Do not touch it.


2. Clear the area
3. Prevent all people from entering the area where the object is located

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Report all incidents to the Manager no matter how trivial


AGGRESSIVE OR VIOLENT BEHAVIOUR

Demonstrators Threat by Mail Threat by Person

Notify police telephone Place letter down and do In the event of being
000 and request not touch again this is to confronted by an aggressive
assistance. preserve evidence. or potentially violent person:-
Alert other members of Ring police on 000 Remain calm
staff. Follow all directions given Be firm but polite with the
Initiate action to:- by police person and let them know
- Restrict access to and Ensure Manager is that their behaviour is not
egress from the notified acceptable
building Evaluate the person
- Confine staff to inside making the threat:
the store - Has the person a
- Restrict contact complaint against your
between Suspicious Packages / organisation?
demonstrators and Bags - Is the person under the
staff Do not open it influence of alcohol or
- DO NOT CONFRONT Leave package / bag drugs?
DEMONSTRATORS where it is - Was the threat made in
Lock office Shut down pumps a sarcastic or joking
Secure records / files / Use Public Address manner?
cash and other valuable System to request - Take note of the
property. customers not to start appearance and other
Shutdown all pumps cars and move to your characteristics of the
Refer to Emergency sites evaluation meeting person
Response and Incident point until told (by you or When the person leaves
Reporting Guidelines for Emergency Services) it is ring the police 000
more information. safe to return to car. Follow directions given by
Call 000 and ask for police
police. Ensure Manager is
Fights Inside / Outside Wait in safe place until notified
Shop Emergency Services
Dont get involved, keep a arrives and follow their
safe distance between instructions.
offender and yourself,
such as behind counter.
Notify police 000
Alert other member of
staff
Lock front door (if fight is
outside) and office
If people are injured, call
an ambulance

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NATURAL DISASTERS
Before a natural disaster Threat by Person
strikes, get to know your local
disaster plans and means of
alerting.

(Contact your local council or Earthquake After the earthquake,


State Emergency Services for assess the building and if it
information) During the earthquake is damaged:

WHEN A DISASTER IS Stay inside Turn off electricity and


THREATENING OR water at mains.
OCCURS, TURN ON YOUR Stay calm
RADIO (battery operated) Secure any reserves of
FOR INFORMATION AND Keep away from water you may have.
ADVICE. - Windows
- Electrical equipment Treat any person who has
Flood - Loose fittings been injured.

Move expensive items Take cover in a doorway Assist any others in


perishables and or under a strong table or urgent need.
chemicals above likely other support.
reach of floodwater. Advise authorities (fire,
ambulance, electricity) or
Where possible, seal urgent situations.
doors and windows
against water entry. Advise Manager of
damaged sustained.

Turn off electricity before


floodwaters arrive or
immediately if already
arrived.

Block toilets to avoid


sewer back flow into
building.

Ensure seals are secure


on tank fill and dip points.

Avoid entering flood


waters.

Follow instructions of
local emergency
authorities.

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NATURAL DISASTERS

CYCLONE

BUSHFIRES
Ensure transistor radio During the cyclone:
and torches are working On the day of extreme fire
and have a new set of Listen to your radio for danger:
spare batteries. information on the
progress of the cyclone. Listen to radio for
Clear property of loose developments / other
items that could cause Stay inside until advised warnings / weather
damage in high wind. the cyclone has passed. forecasts and changes.

Check the requirements Shelter in the strongest Do not jeopardise the life
of your community part of the building. of your staff, neighbours
disaster plan. or customers.
After the Cyclone:
Close any outside roof or
When a cyclone warning is Lister to your radio for building air vents.
given: further instructions.
Remove combustible
Listen to your radio for Ensure the building and items from around site.
further warnings or services (water/electricity
instructions. supply) are secure to Ensure emergency
minimise loss. supplies are located and
Board or tape windows. secured.

Store loose articles Have car ready for


inside. departure facing to leave
site in a forwards
Turn off water and direction.
electricity supply before
cyclone strikes. Place woollen blankets on
back seat of car.

Check fire fighting pumps,


hoses, sprinklers to
ensure they will work.

If fire occurs in or enters


your area:-

Shutdown pumps and


electricity to site.
Lock all doors and
shutters.
Calm any worried or
anxious people.
Evacuate site.

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Report all incidents to the Manager no matter how trivial


EMERGENCY EQUIPMENT LOCATION AND SITE PLAN

DRAW A DIAGRAM OF YOUR SITE AND MARK IN LOCATION OF EMERGENCY


EQIUPMENT

Legend:
+ First Aid
H hydrant
DC Fire Extinguisher
O Drain entry point
SZ Designated Safety Zone (PPE Trolley)
EVAC Evacuation Meeting Point
SH Emergency Shut Down buttons (label buildings, canopy, carwash)
Pumps
LPG cylinders
SB switchboard
Emergency Exists
Above ground tanks
Spill kits
Label Streets Street names and location of streets

Page 23

Report all incidents to the Manager no matter how trivial


PUBLIC ADDRESS SYSTEM

IN THE EVENT OF AN EMERGENCY, YOU WILL NEED TO USE THE PUBLIC ADDRESS
(PA) SYSTEM TO ISSUE INSTRUCTIONS TO OTHER STAFF AND CUSTOMERS.

You will need to say:-

Dear customer,

We have had a .........................(e.g. Fire) emergency.

Would you please not start your cars and move to ............................our
evacuation meeting point.

Please stay at the evacuation point until you are instructed by the emergency
services that it is safe to return to your cars.

Thank You

Page 24

Report all incidents to the Manager no matter how trivial

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