CTECH%Flowcharts%

Original(exam(question(
Draw%the%systems%flowchart%for%CTechs%current%Order,%Credit,%and%Distribution%and%
Shipping%processes%described%in%the%case%study.%

Scope(of(this(flowchart(
The(flowchart(illustrated(here(covers(not(only(CTechs(current(order,(credit(and(
distribution(and(shipping(processes,(but(also(its(invoicing(and(receipt(processes.(

Amendments(to(original(case(description(
Under(Invoicing,(the(last(three(sentences(in(the(last(paragraph(is(originally(
written(as(follows.(
For%those%invoices%with%errors,%she%will%sort%out%the%errors,%amend%the%invoice%in%
the%ERP%system%and%print%out%the%new%invoices.%%Those%invoices%with%errors%are%
discarded.%%She%will%then%send%the%invoices%to%customers,%either%via%EDI,%email%or%
regular%mail.%
It(is(apparent(that(printed(invoices(cannot(be(sent(via(EDI(or(email(without(
further(processing,(which(is(not(mentioned(in(the(case(description.(
I(have(amended(the(sentences(to(be(as(follows.(
For%those%invoices%with%errors,%she%will%sort%out%the%errors,%amend%the%invoice%in%
the%ERP%system%and%print%out%the%new%invoices.%%Those%invoices%with%errors%are%
discarded.%%She%will%then%send%the%invoices%to%customers%via%regular%mail.%
I(have(drawn(my(flowcharts(based(on(the(amended(description.(

Assumptions(
1. The(booking(confirmation(form,(which(the(distribution(planner(prepares(
(described(under(Distribution(and(Shipping),(is(an(electronic(form.((It(
would(explain(why(it(could(be(emailed(to(the(carrier.(
2. When(the(warehouse(clerk(generates(the(outbound(delivery(order(in(the(ERP(
system((described(under(Distribution(and(Shipping),(the(system(creates(a(
record(in(a(database(called(Delivery(File.((This(delivery(file(is(mentioned(at(
the(end(of(the(shipping(process,(when(the(warehouse(clerk(indicates(in(it(that(
the(goods(have(been(shipped.(
3. The(exception(handling(of(incomplete(delivery((described(under(
Distribution(and(Shipping)(is(carried(out(after(picking,(but(before(packing.((
It(would(make(sense,(as(the(exception(would(be(discovered(immediately(
upon(attempt(to(pick(the(items,(and(handling(it(immediately(before(packing(
would(avoid(the(need(to(unpack(in(the(event(the(customer(decides(not(to(
proceed(with(a(partial(shipment.(
4. When(the(warehouse(clerk(amends(the(data(in(the(system(for(a(partial(
shipment((described(under(Distribution(and(Shipping),(not(only(the(sales(
order(file(is(updated,(the(delivery(file(is(also(updated.((This(would(make(
sense,(since(the(delivery(file(was(created(earlier(to(record(items(being(
prepared(for(shipment,(and(it(will(be(used(later(to(generate(the(invoice.(
5. When(the(ERP(system(creates(invoices(for(the(orders(which(have(been(
shipped((described(under(Invoicing),(it(uses(data(from(both(the(sales(order(
file(and(the(delivery(file.((This(would(make(sense,(since(the(sales(order(file(
would(contain(pricing(and(payment(related(information(and(the(delivery(file(
would(contain(shipment(information.(
6. When(the(payment(clerk(debits(or(credits(the(customer(account(using(the(
ERP(system((described(under(Receipt),(the(system(updates(a(database(
called(customer(account(file.(
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