Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Guide
Figures
Figure 1: Attaching Power Cable to Airsynergy ...................................................................................... 5
Figure 2: Attaching power Cable to AirHarmony..................................................................................... 5
Figure 3: Attaching the Power Cable to AirVelocity ................................................................................ 6
Figure 4: AirSynergy DC Power Connection........................................................................................... 6
Figure 5: Power Connection - AirSynergy Bottom Panel ........................................................................ 7
Figure 6: WEB GUI - Status Page .......................................................................................................... 8
Figure 7: Netspan Discovery Task ........................................................................................................ 10
Figure 8: WEB GUI ............................................................................................................................... 11
Figure 9: Comms Failure Alarm in Netspan .......................................................................................... 11
Figure 10: MME S1 Comms Loss ALARM in netspan .......................................................................... 12
Figure 11: X2 Neighbor Comms Loss Alarm in Netspan ...................................................................... 13
Figure 12: X2 Neighbor Comms Loss Alarm in Netspan #2 ................................................................. 13
Figure 13: Clock Source Status in Netspan .......................................................................................... 14
Figure 14: No GPS Reception .............................................................................................................. 14
Figure 15: GPS Lock Loss .................................................................................................................... 15
Figure 16: Configure PTP Slave ........................................................................................................... 16
Figure 17: Configure PTP Synchronization ........................................................................................... 17
Tables
Table 1: LED Display .............................................................................................................................. 4
Table 2; LED Display AirVelocity ............................................................................................................ 4
Document Information
Abstract
This document describes the steps how to troubleshoot Airspan products at the initial stage on-site
installation.
Revision History
Revision Details Date Summary of Changes
Intended Audience
This document is for the personnel who are responsible for using Airspan product line LTE eNodeB.
Airspan assumes that you are qualified in performing installations and have a basic working
knowledge of Netspan.
Note: To avail Airspans Customer Care Help Desk support, you must be a registered user and
must have a valid support contract. To register, click here and fill the Registration form.
To create and update issue logs, send e-mails to Customer Care Help Desk. Once you submit your
issue, the system generates a new issue and sends an issue number for your reference. The system
uses this issue number to categorize and store e-mails under the appropriate issue.
To help Customer Care Help Desk identify your issue, include the issue number and your Customer
Care Helpdesk account details in all further communications.
1 Types of Failure
1.1 Power Failures
After the base station is properly installed, according to Installation guide, power cable connected and
power is turned on, please check the status of the LED, located near the power connector of the base
station.
A single tri-color LED (Green/Red/Orange) is situated at the bottom of the unit, providing unit status
indication.
When powering up refer to the following table for indication of current status:
Software loading Green Blinking (3Hz) While SW is loading until reaching All
Running state
In the event that the LED is off, please check the following system components to find the root
cause of the problem:
In the case of the AirHarmony please confirm that the pins are positioned correctly and the
connector is secured to the unit.
Verify that the cable is properly assembled, as described in the installation guide.
Note: The wire colors of different AC/DC converters may vary - be sure to connect to the correct
polarity of the AC/DC converter, as shown.
If the cable is connected correctly but the LED is still off (base station is not coming on, check
the power supply output voltage, using voltmeter or multi-meter:
DC output voltage of power supply should be -48 Volts.
Power supply should be capable of providing 150W of power.
If the output power is -48V but the base station is not coming up (no LED indication) unplug
the power cable from base station and measure the voltage on the connector.
2 Ethernet Connectivity
2.1 Ethernet Link
After the base station is powered up and LED is in Constant Green state, please check the Ethernet
link status on the switch port thats connected to the base station.
You can also see the link state in base stations Web GUI.
To access base stations Web GUI:
1. Open web browser with IP address 192.168.0.101 (AirSynergy/AirHarmony/AirVelocity
default address)
The desired state is 1 Gigabit Link with Full Duplex (this may vary according to specific deployment
scenario).
In the event that the desired state is not achieved please check the following:
The Ethernet cable is at least category 5E (CAT5e, CAT6, CAT6a, CAT6e or CAT7)
The Ethernet cable is less than 100m long
The Ethernet cable plugs (heads) on both ends of the cable are properly assembled
Auto MDI-X is supported (in case of crossover cables)
Connect a different Ethernet Cable
Connect a different Ethernet Switch.
2.2 IP Connectivity
2.2.1 Basic IP Connectivity
After initial configuration of the base station via the Web GUI, when the base station is connected
directly to the PC and after rebooting the base station to apply new IP settings, confirm that there is
basic IP connectivity to the base station.
Please ping the base station from the default gateway (if possible) or from the PC in the same subnet.
In the event that the ping fails, please check the following:
There is Ethernet connectivity (see previous chapter)
Base station accepted new IP configuration
Try to connect to default IP address, if successful please configure the IP once again
and reboot the base station
The switch to which the base station is connected to is configured properly (VLANs, etc.)
Configure the PC with the same IP settings as the base station, connect it instead of the base
station and check pings
In the event that none of the above have helped and there is no IP connectivity to the base
station by either default IP or new IP, there is a reasonable suspicion that the wrong IP was
configured in Web GUI (mistype), therefore:
Please connect PC directly to the base station, open Wireshark application and start
capture
Power Cycle the base station
On the boot base station send Gratuitous ARP
Stop the capture after receiving Gratuitous ARP from the base station and analyse to
see the IP address
This can indicate that either there is a problem in a network between the eNodeB and Netspan server
or there is a problem within the eNodeB itself.
Repeat the previous steps to identify the reason for this failure and correct it.
Since the base station can have many neighbors, double click the alarm to see the detailed
description and check to which base station the X2 connection is lost.
As shown in the following example:
To resolve the X2 connectivity, check the network configuration and IP connectivity between two
neighbor base stations.
2.3 GPS
When the GPS is working properly, no GPS related alarms are raised in Netspan and when opening
Clock Source Status you will see that the number of tracked satellites is more than 4 and the GPS is
locked, as shown in example below:
Note: In a new location (newly installed base station) it can take more than 10 minutes for the GPS
to lock on the required number of satellites, especially if the reception is weak.
Check the physical connections of the GPS antenna and the cable
Make sure that you have open sky view for GPS antenna
Replace the GPS cable
Replace the GPS antenna
Poor GPS reception a low number of tracked satellites
In the event of a low number of tracked satellites (less than 4), when the GPS will not lock perform the
following:
Check the physical connections of the GPS antenna and the cable
Try to improve location of GPS antenna for better open sky view
Replace the GPS cable
Replace the GPS antenna
GPS Lock Loss GPS was locked and lost the lock
Check the physical connections of the GPS antenna and the cable
Reboot the base station
Replace the GPS cable
Replace the GPS antenna
2.4 IEEE1588
When 1588 Synchronization is working properly no 1588 related alarms are raised in Netspan and
when opening Clock Source Status you will see in PTP status that you have master connectivity and
synchronization status is Synchronized.
Note: In order to achieve PTP synchronization the network link between Grand Master and Slave
(base station) should have highest priority with lowest possible jitter.
The PTP Slave IP Address must be unique and have the ability to reach the IEEE1588-2008 Grand
Master.
2. Configure PTP synchronization profile, as shown below:
A Abbreviations
Term Description
eNodeB Evolved Node B, is the basic network element in LTE
EPC Evolved Packet Core
FrequencyDivision Duplexing. A transceiver mode where the
FDD
transmitter and receiver operate at different carrier frequencies
GPS Global Positioning System
GUI Graphical User Interface
Internet Protocol. The Layer 3 address/name of a network
IP
entity
LTE Long Term Evolution
Precision Time Protocol. Normally refers in LTE to IEEE1588-
PTP
2008 protocol
Simple Network Management Protocol is an Internet-standard
SNMP
protocol for managing devices on IP networks
UE User Equipment. The end user in LTE