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Gathering requirements - This is one of the most important phases of the business analysis process.

To effectively gather requirements, the business analyst must assess the type of
the project, the people involved and the volume of information required. Some of
the techniques that he can use are:
Interviews with stakeholders
Facilitated information gathering sessions
Surveys and questionnaires
Observation of stakeholders performing their tasks
Study of existing systems and documentation

Gathering requirements is an iterative process. In addition to identifying the

requirements, the business analyst also needs to prioritize them to ensure that the
most critical issues are addressed first.
During this stage, a business analyst needs the following skills:
Asking the right questions
Active listening and empathizing
Facilitation skills
Interviewing skills
Ability to categorize and prioritize requirements