Kirk Martin Gonzalgo

Educational Background

Tertiary:
The Lewis College
Operating System: Sorsogon City
Windows 98 Bachelor of Science in Information Technology 2005 2009
Windows XP
Windows Vista Work Experience:
Windows 7
Language: Opentext Philippines
MYSQL Product Support Specialist/Technical Support
HTML January 11 to Present
Database: Provide VAN support so ICC Easylink customer.
MySQL Provide Technical Support to Easylink customer regarding Trading
MS Access Partner Relationship
Applications: Provide Data Tracking for data that is missing and stuck files
SAP Creating Trading Partner Set up
Macromedia
Assigning Tickets for fellow agents or Queue
Dreamweaver
MS Office
Ingram Micro
2000/2003/2007
Licensing Associate I
OpenOfficeWriter
For US and Australia Accounts
Security Applications:
April 30 2012 to December 17 2015
AVG for Windows Responsibilities
Avast Antivirus
Nod32 Antivirus Order entry Voice and Non voice
Avira Antivir Quoting and Technical questions regarding MS product
Kaspersky Antivirus Point of Contact of Dell and Microsoft in License issue
Generating Reports and Email Inquiries.
Spoken Languages: Providing status and tracking through email and phone
Answering queries from customer
English (fluent)
Providing accurate product information and pricing to the customers
Filipino (fluent)
Updating Daily Order Logs
Bicol (native dialect)
Stream Global Solutions
Character References: Payroll Tech Support
Sheila Marie Balagtas September 15 2010 to March 8, 2012
Team Lead Responsibilities
Ingram Micro Supporting Business Owner and Account For US and State Taxes
Contact Number: 09159174610 Supporting Internet connection problem and firewall issue
Supporting Payroll related questions
Edlibert de la Cruz
Team Lead Commission on Election/ Smartmatic
Ingram Micro IT Support
Contact Number; 09053496718 December 05 2009 May 05 2010

Contact Details: Responsibilities

kirk_martin_16@yahoo.com
Updating PCOS (precinct count optical scanner) machine software
09497123842
and time/date
Software Installation
Hardware Testing
Skills/Tools:
(List all the OS, applications, tools, and skills used for this work
experience)