Biography January 2016

Shivahkumaar s/o Nadarajah

An individual who has broad and basic understanding of the many

areas of logistics and banking and is willing to continue to expand
experiences in new and different fields of work. Also capable in
delivering results in new and changing circumstances while dealing
well with ambiguity and complexity.

Pursueing my studies in Masters in Business Management and

Logistics supply chain in Asia University and will be compeleteing in
2017.

Professional Career

2007 : Joined A/M Maritime Logistics as a logistics and shipping executive

: Promoted to Senior Executive, Group Communications
: Awarded Star Performer for consistently demonstrating positive excellent work
performance.

2011 : Joined Malayan Bank Berhad (Maybank) Sdn Bhd as American

Express customers services executive.
: Promoted to permanent Maybank staff within 6 months of working.

2014 : Started Security Guard Business by taking a subcontract under

Expert Security.
: Supplied guards to shopping malls, constructions area,
Housing area and other places that needs guards services.

2015 : Had an opportunity to work abroad in Dallas, Texas USA under an Import
and Export company.
: Gain new experiences working in a different country as an import and
export executive

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My experiences

1. I have managed a small logistics company in Internal Communications and External

Communications, inbound and outbound transportation management, fleet management,
warehousing, materials handling, order fulfilment, inventory management, supply/demand
planning. I have worked well with external transportation companies to deliver the product
to our customers on time and undamaged.

2. As a customer service adviser in a bank i would be a customer's first point of contact.

Resolves product or service problems by clarifying the customer's complaint, determining
the cause of the problem and selecting and explaining the best solution to solve the
problem, expediting correction or adjustment following up to ensure resolution.

3. Managed a few guards under me to look after a construction area. Training and basic
understanding of safety has to be thought to them before I bring them to start their work in
construction area. Prepare a well working environment for them with all the basic needs
that a construction site needs for example safety boots, safety helmet, vests and a small
room to write all the reports of daily activities.

4. Got an opportunity to work abroad in Dallas, Texas USA as an Import and Export executive.
As an import and export executive I need to handle a lot of paper works and keep records
of the incoming and outgoing stocks from the warehouse. I also need to build professional
and ethical relationship with my clients.

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About myself

I am a fast learner and enjoy working with people at all levels and capable of working well both
on own initiative and as part of a team to achieve mutual objective.

Shivahkumaar s/o Nadarajah

Address: No.65 Persiaran Tengku Ampuan Rahimah Taman Desa

Utama 41200 Klang, Selangor.
Contact no: 010 - 9399125
Email address: shivahkumaar@outlook.com

__________________________________________________________________

Career Objective

To attain a job position in reputed industry with responsibilities that well uses my organizational,
communication and leadership skills by way of communicating with openness, clarity,
organizational awareness and empathy to achieve desired results.

Work Experiences

April 2007 February 2011

Company A/M Maritime Logistics

Job level Senior Executive
Job type Permanent
Industry Logistics
Job specialization Logistics and shipping Executive
Job responsibilities Receive shipments and ensure both quality and quantity are in
good term.
Create and maintain contact with vendors and customers to
ensure timely delivery of goods.
Interact with third party logistics service providers
Audit freight cost and documentation.
Ensure accuracy of all inventories.
Maintain communication with warehouse staff to ensure
proper working order.
Review bills, invoices and purchase orders.
Ensure all payments are processed in time.
Assist customers with inquiries.
Create packing lists and update shipment information in
database.
Organize files both manually and electronically.
Monitor and facilitate repair orders.
Coordinate deliveries for repaired or returned items.
Ensure that all items are properly numbered and tagged.
Dispose of unserviceable or damaged items.
Conduct safety procedures for outbound shipment vehicle.
Reconcile hand receipts.
Manage warehouse security related work such as preparing
badges, passes and identification cards.

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May 2011 October 2014

Company Malayan Banking Berhad (Maybank)

Job level Executive
Job type Permanent
Industry Banking
Job specialization Customer Service
Job responsibilities Provide splendid customer services to customers in a
friendly and courteous manner at all times.
Have a sufficient knowledge about the American express
products and services and respond to all enquiries
accordingly.
Improve customers charge card experience with the bank
by ensuring that the customer are attended to promptly and
all their challenges are resolved without delay.
Ensure all the banks policy and procedures, code of
conduct and regulatory guidelines are strictly complied with
in the process of discharging duties.
Inform and suggest new charge card products to
customers.
Provide information to customers on their account status
and account balances.
Approve waiver below RM 3000 for the customer who have
late charges, finance charges and annual fee if they are
eligible for it.
Suggest effective ways through which the bank can
promote its products and services and increase customer
satisfaction.
Participate in marketing and awareness campaigns in the
bank to create an enlarged customer base.
Establish and promote cordial relationship with customers,
ensuring prompt attendance to their inquiries and solving
their problems to grant them maximum satisfaction.
Ensure that customers confidential information is properly
protected and only used for official purposes.
Be involved in performing some financial related and
marketing transactions.
Continuously update skill by participating in professional
trainings, go for courses as instructed by management and
be willing to contribute acquired knowledge to the
development of the back.

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November 2014 October 2015

Company Expert Security

Job level Manager
Job type Sub Contract
Industry Security
Job specialization Supplying security guards
Job responsibilities Protect companys property and staff by maintaining a safe
and secure environment.
Observe for signs of crime or disorder and investigate
disturbance.
Apprehend criminals and evict violators.
Take accurate notes of unusual occurrences.
Report in detail any suspicious incidents.
Patrol randomly or regularly building and perimeter.
Act lawfully in direct defense of life or property.
Monitor and control access at building entrances and vehicle
gates.
Watch alarm systems or video cameras and operate
detecting/emergency equipment.
Excellent knowledge of public safety and security
procedures/protocols.

December 2015 August 2016

Company Smart Resources (Dallas, Texas USA )

Job level Executive
Job type Permanent
Industry Import & export
Job specialization Supplying items to shops
Job responsibilities
Monitor and assist the daily running processes with the import
and export items.
Follow up with agents regards of the order that we are
purchasing.
Build strategic, professional and ethical relationship with
clients.
Keep track of shipment payment.
Check stock with client if they need more of the specific
product.
Keep track and records of the stock we have in our warehouse
in computer database.

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Academic Qualifications

Institution Inti International University Nilai

Level Diploma
Field of study Business
Major Diploma in Business Administration
CGPA -
Completed Undergrad

Institution Asia University

Level Diploma
Field of study Business & Logistics
Major Diploma in Business Management and Logistics supply chain
CGPA -
Completed September 2016
Person to contact Carol Wong Fui Ling (Principal) 019 - 2820370

Institution Asia University

Level Diploma
Field of study Business & Logistics
Major Masters in Business Management and Logistics supply chain
CGPA -
Completed Ongoing
Person to contact Carol Wong Fui Ling (Principal) 019 - 2820370

Personal Strengths and Skills

Big-Picture Thinking Ability to find solutions by taking a holistic, abstract and integrated
perspective using a broad understanding of many areas to look at
a more complete solution.
Managing Projects Planning and executing both short-term and long-term projects,
managing deadlines, deliverables, resources and priorities
effectively and efficiently
Multi-Tasking Working on a variety of projects simultaneously and shifting
priorities accordingly.
Working In or Leading a Working with a group of people for common goals, contributing to
Team and fostering team spirit and team success, providing leadership
and direction to team members when required.
Working with Diverse Working effectively with people from other cultures, different
Group backgrounds and experiences, achieving a high degree of
acceptance when placed in a new and different environment.
Facing Challenges Strive to deliver results in new circumstances, dealing well with
ambiguity and complexity.

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Other Particulars

Date of birth 13TH April 1988

Nationality Malaysian
NRIC 880413-43-5095
Gender Male
Marital Status Single
Availability Immediate

Referee 1

Name Mr.Krishnan
Company A/M Maritime Logistics
Title Senior Manager of A/M maritime logistics
Email amtimesb@gmail.com
Mobile 012-372 4777
Direct Line 03-3165 6178

Referee 2

Name Md Letchumy Prabah

Company Malayan Banking Berhad (Maybank)
Title Team Manager American Express Charge Card
Email letcprabah@gmail.com
Mobile 012-659 2313
Direct Line 03-7844 3696

Expected Salary
MYR 3000.00

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Testimonials

Shivahkumaar did a good job in his position and was an asset to our organization during his
tenure with the company. He has excellent written and verbal communication skills, is extremely
organized, can work independently and able to multi-task to ensure that all projects are
completed in a timely manner.

Mr.Krishnan (A/M Maritime Logistics)

I highly recommend Mr.Shivahkumaar Nadarajah to any company, Mr.Shivahkumaar is well

organized, dependable, timely, trustworthy and always brings a positive attitude to his work.
Mr.Shivahkumaar works well in a team environment or independently. He is well liked by
everyone including our customers and office staff.

Md. Letchumy Prabah (Maybank)

Student Shivahkumaar Nadarajah is an intelligent, capable, responsible person. He is always

quick on his feet, with sensible reactions in all the circumstances I've seen his in. I feel confident
in saying that he is capable of handling any situation with thoughtfulness and maturity.

Md. Carol Wong Fui Ling (Asia University)