DIAHNA L.

RIVERA
diahna.rivera@gmail.com diahnarivera.weebly.com (336) 512-8489

E D U C A T I O N A F F I L I A T I O N S

2014 - 2016 Bachelor of Arts in Communication Studies National Communication Association

Minor in Business Lambda Pi Eta - Honor Society
The University of North Carolina at Greensboro
Public Relations Student Society of
2012 - 2014 America (PRSSA)
Associate Degree
Reverse Transfer Program Spanish American Latino Student
Guilford Technical Community College Association (S.A.L.S.A.)

S K I L L S

Leadership Social Media Conflict Resolution

Strategic Planning Research Account Reporting
Visual Presentations Spanish Account Management
Public Speaking Human Resource Management Record Keeping

P R O F E S S I O N A L E X P E R I E N C E

Account Manager Assistant Manage and supervise a staff of 100+ contract employees in warehouse
Lenovo USFC setting consulting with client managers
CTG - Whitsett, NC Act as a liaison between client and the candidate articulating needs in
May 2016 - Present addition to providing innovative solutions
Coordinate monthly activities and events for employees
Implement ways for management to improve employee relations through
efficient warehouse safety practices, performance, and recognition programs

Bank Teller II Identified referral opportunities and cross sell bank services effectively
SunTrust - Greensboro NC Processed 35+ transactions per hour quickly and accurately without
Aug 2012 - Jan 2016 compromising quality service
Handled cash drawer and oversaw ATM operations totaling over $100,000
Up-sold financial services by 20% of target within first six months by
demonstrating high quality customer care and following client referral protocol

Mobile Sales Consultant
BestBuy - Burlington, NC
Oct 2010 - Aug 2012
Communicating competitive knowledge and advantages of various wireless
carriers, products, and services to customers
Exceeded company and area goals on a quarterly basis
Reviewed inventory and sales records to prepare reports for management
Generated significant sales increases through personal service and
commitment to client satisfaction

Front Desk Receptionist
HealthSource - Burlington, NC
August 2010 - Aug 2011
Responsible for processing all insurance claims, ICD- 9-CM medical coding,
and patient billing accounts receivables
Maintained patient accounts by obtaining, recording, and updating personal
and financial information confidentially
Responded and complied to requests for information in a timely manner

COMMUNICATION POSITIVITY MAXIMIZER STRATEGIC