Technology Support Services

CompTia A+
Syllabus
Term Year 2016-2017

Course Objectives

Students will gain a complete, step-by-step approach for learning the fundamentals of supporting
and troubleshooting computer hardware and software. This course maps fully to CompTIAs
latest A+ 220-901 and 220-902 Exam objectives.

Textbooks

CompTIA A+ 220-901 & 220-902

All In One Exam Guide MM 9th Edition ISBN: 13-9781259589515

How You Are Graded

100 90 A
89 80 B
79 70 C
69 60 D
Below 60 F

Florida DOE Occupational Completion Points

OCP Course Number Course Title Length SOC Code

A CTS0059 Technology Support Specialist 600 hours 15-1151

General Course Information

Instructor: Chuck Wilber

Office: Room 119
Office Hours: 7:15 AM to 3:00 PM
Phone: 352-726-2430 ext. 4378
E-mail: wilberc@citrus.k12.fl.us
Classroom: Room 119
Class Times: 7:30 AM to 2:45 PM
Course Hours: 600

Required Materials: 3 ring binder, paper, pencils

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 Course Outline

Chapter
Week Topics Exams
Readings
First Look at Computer Parts and Tools Chapter 1
1
Working Inside a Computer Chapter 2
Introducing Windows Operating Systems Chapter 3
2
All About Motherboards Chapter 4
Supporting Processors and Upgrading Memory Chapter 5
3
Supporting Hard Drives Chapter 6
Installing Windows Chapter 7
4
Installing and Supporting I/O and Storage Devices Chapter 8
Satisfying Customer Needs Chapter 9
5
Maintaining Windows Chapter 10
6 Optimizing Windows Chapter 11
7 Review Midterm Exam
Troubleshooting Windows and Applications Chapter 12
8
Troubleshooting Hardware at Startup Chapter 13
Troubleshooting Windows Startup Chapter 14
9
Connecting to and Setting up a Network Chapter 15
10 Networking Types, Devices, and Cables Chapter 16
Windows Resources on a Network Chapter 17
11
Security Strategies Chapter 18
Supporting Laptops Chapter 19
12
Mobile Devices and Client-side Virtualization Chapter 20
13 Supporting Printers Chapter 21
14 Review Final Exam

This schedule constitutes 422.5 hours, the remainder will be the Lab Simulator and hands on Labs.

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 Program Expectations / Rules as revised: 01/07/2016

BEING A PROFESSIONAL:

You are in this program to become a competent Computer, Network, or Security technician. It is
necessary for you as a student, to develop a highly-professional attitude, with an ethical approach
to your work, your instructors, your classmates, your clients and yourself. As a professional you
are expected to follow the rules and expectations of the program and follow proper procedures
gracefully. Your conduct must be above reproach, your appearance needs to be professional in
nature (clean, neat and in good taste). When you act like a professional, you will be treated like
a professional. Acting like a professional will give your clients confidence in your abilities as an
IT technician. Treat WTC like a job, give us the respect you would give an employer.

DISCIPLINE:

Since NSA/TSS are adult programs, it is expected that discipline will not be necessary. Students
are expected to exercise self-discipline. A pleasant and fair classroom situation will exist if each
member of the class cooperates with each other and places the needs of the class ahead of their
personal needs. Complete respect of each other, is a must at all times. Dis-respect will not be
tolerated. Bullying will not be tolerated, if you feel you are a victim of a bully, please inform
your Instructor.

ATTENDANCE:

All students will receive a daily grade, if you miss a day you will receive a zero for that day.
There will be no make ups and grades will be averaged weekly. Coming in late or leaving
early will be given a 50% for that day. Attendance is based on 15 minute segments, 1
minute late is a 15-minute loss, 16 minutes late is a 30-minute loss and so on. Make a habit
of coming in late, you will be sent to student services on an attendance referral. (If you
consistently arrive late to a job, you will be fired.)

Regular and punctual attendance is required. In order to meet State hour requirements for
completion, a 100% attendance rate is necessary. Cutting class is unprofessional and will not be
tolerated. Absence due to illness (a contagious disease or of a nature requiring immediate
medical attention), or a death in your family will necessitate your calling the instructor within the
first hour of class to report your absence. Absences and tardiness can be a basis for dropping a
student from the course. Attendance is weighed @ 40% of your grade.

To meet the course requirements, students must be present for the entire class period. Do
not ask to be dismissed early. We use a biometric scanner for attendance, clock in for the
AM class, out at lunch, back in after lunch and out at the end of the class day. You never
leave the Campus without your instructors knowledge and permission. There is a sign out
sheet used for breaks. If you fail to clock in you will be marked as absent for that period or
day. If you fail to clock out, you will be counted as left early for the entire period.

DRESS:

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Students will wear clothing that is appropriate for the occupation. Remember your appearance is
a reflection of the pride you take in yourself. It is also the first impression a customer or
employer remembers about you.

CLASSROOM:

I understand that: No food of any kind is allowed in any room, further:

1. Cell phones are not allowed in the classroom; they must be turned off and stored
away, out of sight. Cell phones are not allowed on the desk top, no texting is
allowed at any time. Any violations, you will need to turn over your cell phone to
the instructor until the end of class. No exceptions, any offence will be sent to
Student Services for disciplinary action.

2. Passwords are not allowed on any computers.

3. Personal software cannot be installed on a school computer.

4. Personal information or programs cannot be stored on your class PC.

Example: screen savers, desktop backgrounds, music, pictures, any software.

5. Only files pertinent to classroom training are allowed on your machine.

6. I will not switch out computers. I will use the computer assigned to me.

7. All computers and equipment are the property of WTC.

8. I will not alter or shut down any programs (software) installed on my computer. I will
not attempt to change or alter administrator accounts or passwords used by the
administration. Attempting to shut down any service on the computer will be considered
an attempt to sabotage and/or destroy and will be dealt with accordingly. I will never use
another students computer, I will stay at my assigned station.

9. Personal firewalls, virus programs or malware programs are not allowed.

10. No playing of games, music, videos, or radio stations. Headsets are for simulator use
only. No earbuds unless authorized by the instructor. No music playing devices.

11. Internet surfing or shopping is not allowed, unless used in a research project and with the
instructors knowledge and permission.

12. The computers are to be used for training purposes only and not for my personal use.

13. I will contact the instructor about any problems that may develop with my computer.

14. No hats, hoods, or buffs (bandanas) are to be worn in the classroom.

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 15. No disrupting the class by loud, rude, obscene language, or disruptive actions. (Any
disrupters will be sent out immediately for disciplinary action). Disrespect by/to anyone
will not be tolerated. Habitual loud talking is very disruptive and rude, please refrain
from disruptive talking. Grouping up is not allowed.

16. No personal laptops, tablets, or desktops are allowed in the classroom unless they
are in for repair and approved by the instructor. All repairs of any kind must have
a work order assigned.

17. NO TOOL BARS ! - This is how we get viruses, malware and spyware.

18. Water Only is allowed at your work station in non-spill able containers. All other drinks
must stay on the drink table at all times, in non-spill containers. Any items left on the
table will be discarded at the end of the day. Do not carry drinks around the workstation
areas, Please initial your drink container.

19. I will not access personal Email accounts from my class computer.

20. You will notify the instructor should you receive a RED SCREEN WARNING,
receiving 3 red screens may cause you to be withdrawn. Failure to inform the
instructor will result in an immediate disciplinary referral.

Required Books and materials ; I have been informed of the required books and materials
needed for the course Im taking and these items are a mandatory requirement for the
course, including, a 3 ring notebook, paper, pencil, and required books.

Grades: Grades are based on several factors, Attendance 40%, classroom grade is based on
LabSim usage (two hours per day post-secondary, 1 hour per day Shared HS = 25%. Labs,
assignments, participation, and question of the day has been completed, weighted 25% of
class grade. Progress report rubric = 10%.

No Chewing Gum, Tobacco Products, Electronic inhaling products or illegal drugs.

Chewing gum, tobacco products, e-products, or illegal drugs are not allowed at any time while
attending WTC Classrooms or on Campus.

LAB:

All equipment must be kept clean and neat. Clean your area before you leave for the day.

STUDENT WORK:

Students will do their own work. It is the students responsibility to adhere to laws regarding
copyright and plagiarism. Plagiarism can/may be considered an expulsion event.

Refusal by a student to accept an assignment, except for extenuating circumstances, will be

considered as insubordination and will be referred to the administration.

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TELEPHONE/ CELL PHONES:

WTC policy prohibits the use of school phones or cell phones during class time. All cell
phones must be turned off. No texting and no earphones are allowed during class time.
You may use the phone during your lunch break. Using the phone is not an excuse to be
late for class. NO CELL PHONE USE IN THE CLASSROOM ZERO TOLERANCE
!!!!!!! Violators will be sent out on a disciplinary referral immediately. If your phone rings,
please place it in the box.

CLEAN-UP DUTIES:

Maintaining a clean work station and facility is an important part of the program. It is also an
important part of your training. You may not leave class until your area and the area around you
is clean and the instructor has authorized your leaving. General cleaning is everyones duty.
Remember no one leaves until the lab is clean and everything is put away.

I have read and understand the above rules and expectations; I further understand that
any violations of these rules may be cause for dismissal from WTC. I will adhere to these
rules and expectations and I will strive to become a professional, making my school, my
instructor, my family and myself proud of my accomplishments.

If you feel you cannot adhere to these rules and expectations please contact your
Instructor, NOW!