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Planning new Research on the Target Customer: Initially, four focus groups were run on a
pilot testing basis. The next phase was conducted to understand the current practices and
what triggers the consumers to make the decision to buy the product and neglected needs.
To understand the attributes and standards of the customer needs.
Building on Learning from the Focus Groups: Understanding of the purchasing behaviour and
summarise the learnings and distribute it to each member of Project Score. Focus on: Family
Connection-Clever Cooking-Confidence-Appreciation-Quick and Easy-Tradition.
Building Positioning Concepts: Brand laddering technique was followed to understand the
importance of each activities and their priorities and importance.
Additional Research delivers A Verdict or Two: Family positioning and clever cooking were
preferred the most which led to an internal debate. Family positioning scored better when
put through certain tests as Italian preferred more family gatherings and community eating
practices which focussed more on the term family.