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(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
Title:
MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehavior
Theory:PolicyCapturingStudiesonFiveDifferentProductCategories
Author:
ImamSalehudin,SE BagusAdiLuthfi,SE
UniversityofIndonesia UniversityofIndonesia
gsimam@gmail.com;imams@ui.ac.id
ResearchAbstract:
PurposeIndonesiaisthebiggestMuslimcountryintheworld.Attentiononthe
importanceofHalallabelinginIndonesiaisnowgrowing.Halalconsciousconsumer
segmentisgettingbiggerandtheHalalProductProtectionActisbeingdrafted.
UnderstandingpurchasebehaviorofMuslimconsumerregardingHalalLabelingis
imperativeformarketerdoingbusinessinaMuslimcountry.Thepurposeofthispaperis
totesttheapplicabilityofthetheoryofplannedbehavior(TPB)inexplainingthe
intentiontoswitchfromproductswithoutcertifiedHalallabelswithinawidearrayof
purchasecontext,especiallyinthepurchaseoffoodandmedicineproducts.
Design/methodology/approachApolicycapturingquestionnairewasusedtoelicit
responsesfromconsumersusingaconveniencesamplingtechnique.Atotalof7500
responseswereobtainedfrom150participatingrespondentin50differentscenariocases.
DataisanalyzedusingMultiGroupStructuralEquationModeling.
FindingsThefindingsisthatTheoryofPlannedBehavior(TPB)isnotcompletelyvalid
toexplainboththebehavioralintentionofMuslimconsumersinIndonesiatoseek
informationabouttheHalalcertificationofaproductandtocanceltheirpurchaseifthe
productdidnothaveHalalcertification.Differencesinmagnitudeandsignificanceof
causalrelationshipsexistbetweendifferentproductcategories.
Researchlimitations/implicationsThestudyemploysalimitedpopulation,thusthis
researchhasweakexternalvalidity.However,becausethisresearchisusingquasi
experimentalmethod,thisresearchhasstronginternalvalidityinreturn.Thus,
relationshipsamongvariablescanbeexplained,eventhoughageneralizationtofield
conditionsstillneedsfurtherresearch.
PracticalimplicationsTheresultswillbeprimarilybeneficialtomarketersoffoodand
medicineproductsoldinMuslimcountriesbyofferinganinsightintotheintentionsof
consumerstocancelpurchasesofproductswithoutHalallabeling.
Originality/valueThepaperextendstheunderstandingofthebehaviorofMuslim
consumertowardproductswithoutHalallabelingwithinavarietyofpurchasecontext.
Keywords:PurchaseBehavior,HalalLabel,MuslimConsumer
1
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
A.BackgroundandLiteratureReview
operate carefully in order to avoid offending the locals and obtain good
footholdinthemarket.
Islam is not only a religion, but also a way of life. Muslims have
TaalacommandsMuslimstoconsumeonlythingsthataregoodandHalal
(AlQuranulKarim,16:114;23:51).Halal,whichistheoppositeofharam,
(consensus)oftheulama.HisProphet,MuhammadShollallohuAlayhiWa
Sallam, also forbids his ummat to avoid consuming things that are
dependingontheirownreligiosity(Susilowati,2010).
commandmentinconsumingonlyHalalproducts,certificationinstitutions
emergedinseveralcountriesaroundtheworldtoprovidecertificationsto
2
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
2009).
ThedesiretocomplytothecommandmentinconsumingonlyHalal
consumers with the assurance they can rely on. Thus, attention on the
importanceofHalallabelinginIndonesiaisnowgrowing.Halalconscious
consumersegmentisgettingbiggerandtheHalalProductProtectionAct
isbeingdrafted(Sucipto,2009).
NotonlyinIndonesia,theawarenessforHalalcertificationamong
growingandMuslimconsumersaregettingmoresensitivetothoseissues
doingbusinessinaMuslimcountry.
thebehaviorofMuslimconsumers,atheoreticalframeworkisnecessary.
Lada,TanakinjaldanAmin(2009)discoveredthatthetheoryofreasoned
action(TRA)isapplicabletoexplaintheintentionofMuslimconsumersin
MalaysiatochooseproductswiththeHalallabel.TRAwasdevelopedby
FishbeinandAjzentoexplainthepsychologicalprocessinregardofhow
3
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
perform the said behavior thus influencing the behavior itself. TRA was
furtherdevelopedintothetheoryofplannedbehavior(TPB)byIcekAjzen
2004). The third belief added was called Perceived Behavioral Control,
behavior.
theoryofplannedbehavior(TPB)inexplaininghowtheHalalcertification
and over the counter medicine products in Indonesia. There are two
behavioralintentionoftheMuslimconsumersinwhichthemodelwillbe
thepackaging;askingtheproprietor,etc.)andtheotheristheintentionto
cancelthepurchaseofcertainproductswithoutHalalcertificationlabels.
B.Methodology
ResearchDesign
Thisresearchisdesignedasaquasiexperimentalresearchusingthe
policy capturing method. Kline and Sulsky (1995) elaborate the main
performedbyexposingtherespondenttoaseriesofstimulusintheform
4
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
2002).
andsatisfactions(Hobson&Gibson,1983;Beatty,McCune,&Beatty,1988;
Deshpande,&Schoderbek,1993;Zhou&Martocchio,2001;Hu,Hsu,Lee
&Chu,2007;Law&Wong,1998;Barclay&York,2003)orhowjobseeker
Richard&Martin,2006).
Bumgardner&Daniloski,2007).Inthisresearch,policycapturingisused
tocapture thedecisionofconsumerstoseekinformationregardingHalal
certificationisfound.
PopulationandSamplingofRespondent
undergraduatestudentscurrentlystudyingintheUniversityofIndonesia.
participateinthedatacollection.Allsubjectsrecruitedwereparticipating
voluntarilyinthisresearch.
5
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
DataCollection
Thedatausedinthisresearchwasgatheredinaperiodoffivedays,
between 5th and 9th July 2010. Data collection was conducted by two
subjectprofiles,20itemsmeasuringindividualbeliefs,17itemsmeasuring
intention,and40scenariosmeasuringpurchasecancelintention.Verified
questionnaireisdisplayedbelow.
Table1:ListofVariablesandTheirOperationalization
IndependentVariables Operationalization
X1=AttitudetowardHalal :Individualbeliefaboutthepersonalevaluationregarding
Compliance thegoodcompliancetothecommandmentaboutHalal
consumption
X2=SubjectiveNorms :Individualbeliefaboutthesocialexpectationsregarding
regardingHalalCompliance thegoodcompliancetothecommandmentaboutHalal
consumption
X3=PerceivedBehavioral :Individualbeliefaboutthesufficiencyofresources
Control requiredtoperformgoodcompliancetothe
commandmentaboutHalalconsumption
X4=ActualBehavioral :Actualsufficiencyofresourcesrequiredtoperformgood
Control compliancetothecommandmentaboutHalalconsumption
SituationalVariables Operationalization
X5A=OriginoftheProduct Importedorlocalproduct
X5B=HalalLabels NonMUI*HalallabelornoHalallabel
X5C=Availabilityof TheavailabilityofalternativeproductwiththeMUIHalal
Alternatives certification
DependentVariables Operationalization
Y1=HalalInfoSeek Behavioralintentiontoseekinformationregardingthe
BehavioralIntention existenceofHalalcertificationofaproduct
Y2=HalalSwitching BehavioralintentiontocancelpurchaseifnoHalallabelis
BehavioralIntention found
*)NonMUIHalallabeliseveryHalallabelsthatcamefromtheproducerorother
institutionwithoutthecertificationofMUIoraccreditedHalalcertificationinstitution.
6
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
C.DataAnalysis
Themethodofanalysisemployedtotestthehypothesesinthis
researchisMultigroupStructuralEquationModeling(MGSEM)using
LISRELforWINDOWS8.51FullVersion(JreskogdanSrbom,2001).
StructuralEquationModelingisananalysismethodemployedtotest
structuralmodelsthatdepictsstructuralrelationshipsbetweenlatent
constructs.Multigroupanalysisisemployedtocomparemodelfitness
andpathcoefficientsofthestructuralmodelbetweengroupsof
observation.Inthiscase,themodelwillbecomparesacrossdifferent
productcontext.
MeasurementModel
research is the first step of analysis required before the structural model
constructscanbedetermined.
order to improve the chisquare. One item from Subjective Norms and
nine items from Actual Behavioral Control were found not valid and
covarianceaddedbetweenthreeitemsintheAttitudeconstruct,whiletwo
pairsoferrorcovariancewereaddedbetweenfouritemsinthePerceived
BehavioralControlconstruct.
7
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
Theimprovedmeasurementmodelobtainedfromthemodification
yieldsachisquarevalueof246.08withdegreeoffreedomasmuchas220,
resumed.Thefinalvalidmeasurementmodelisshownbelow.
Figure1:PathDiagramoftheValidMeasurementModel
MultiGroupStructuralModel
certificationofaproductforfivedifferentproductcontexts.Thestructural
modeltestingyieldsachisquarevalueof2436withdegreeoffreedomas
muchas1400,thusapvalueof0.0000wasobtained.Thisresultshoweda
ofobservationusedinthistestingislarge(n=1500).Chisquarewasfound
smallnumberofchisquarecouldberejected(MeulemanandBilliet,2009).
8
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
Thus, for model fit testing with large number of observation, RMSEA
wouldbemorereliableasmeasurementoffit.Thestructuralmodelyields
RMSEA of 0.050, thus because the RMSEA value is lower than 0.8 the
structuralmodelisconsideredtohavegoodmodelfit.Summarizedpath
coefficients and the path diagram of the structural model are shown
below.
Table2:SummarizedPathCoefficientofStructuralModelY1
PROD1 PROD2 PROD3 PROD4 PROD5
SLF 0.50 0.47 0.65 0.71 0.45
X1 Y1
TVal 2.53 2.38 3.30 3.60 2.31
SLF 0.02 0.09 0.02 0.07 0.03
X2 Y1
TVal 0.11 0.46 0.12 0.34 0.14
SLF 0.23 0.28 0.27 0.44 0.27
X3 Y1
TVal 2.47 3.00 2.78 4.54 2.89
SLF 0.14 0.23 0.14 0.06 0.15
X4 Y1
TVal 1.64 2.75 1.70 0.68 1.77
SLF 0.01 0.00 0.02 0.07 0.18
X5A Y1
TVal 0.17 0.03 0.31 0.82 2.26
SLF 0.32 0.32 0.32 0.32 0.32
X1 X3
TVal 4.14 4.15 4.12 4.16 4.13
SLF 0.07 0.07 0.07 0.07 0.07
X4 X3
TVal 1.14 1.14 1.15 1.15 1.15
9
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
Figure2:PathDiagramofStructuralModelY1
ThesecondhypothesisisthatTPBcanbeappliedtothebehavioral
intentiontocancelpurchaseifnoHalallabelisfound(Y2)forfivedifferent
productcontexts.Thestructuralmodeltestingyieldsachisquarevalueof
(n=6000) the chisquare result can also be ignored and substituted with
RMSEA of 0.062, thus because the RMSEA value is lower than 0.8 the
structuralmodelisconsideredtohavegoodmodelfit.Summarizedpath
coefficients and the path diagram of the structural model are shown
below.
Table3:SummarizedPathCoefficientofStructuralModelY2
PROD1 PROD2 PROD3 PROD4 PROD5
SLF 0.21 0.19 2.15 0.19 0.25
X1 Y2
TVal 2.51 2.22 8.77 2.21 2.88
SLF 0.18 0.25 1.31 0.25 0.21
X2 Y2
TVal 1.89 2.58 14.03 2.67 2.20
SLF 0.15 0.20 0.25 0.18 0.22
X3 Y2
TVal 3.79 4.95 5.01 4.30 5.28
SLF 0.12 0.15 0.12 0.10 0.16
X4 Y2
TVal 3.56 4.46 2.85 3.00 4.73
SLF 0.01 0.02 0.06 0.00 0.08
X5A Y2
TVal 0.43 0.47 1.32 0.05 2.16
SLF 0.45 0.40 0.49 0.37 0.43
X5B Y2
TVal 13.08 11.44 11.73 10.57 12.26
SLF 0.30 0.26 0.25 0.31 0.25
X5C Y2
TVal 8.55 7.56 5.89 9.03 7.10
SLF 0.65 0.65 1.24 0.65 0.65
X1 X2
TVal 11.37 11.36 8.24 11.37 11.38
SLF 0.31 0.31 0.30 0.31 0.31
X2 X3
TVal 8.08 8.08 7.92 8.09 8.05
SLF 0.06 0.07 0.06 0.06 0.06
X4 X3
TVal 2.07 2.09 1.95 2.07 2.07
10
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
Figure3:PathDiagramofStructuralModelY2
11
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
D.DiscussionandConclusion
the analysis shows that different path coefficients exist between product
acrossproductcategories.
ThestructuralmodelforY1showsthatAttitude(X1)isconsistently
categories.SubjectiveNorms(X2),however,isconsistentlynotsignificant
categories,thecoefficientisnegative.Thisnegativesigniscontrarytothe
theoreticalframeworkthusthishypothesisisalsorejected.
theindividualbeliefaboutthesufficiencyofresourcesrequiredtoperform
subjective.Thusitmaybepossibleforindividualstooverrateorunderrate
structuralmodel.ThestructuralmodelforY1showsthatAttitude(X1)is
whiletheActualBehavioralControl(X4)isconsistentlynotsignificantin
explainingPerceivedBehavioralControl(X3).Thisshowsthatindividual
perceived their behavioral control based on their attitude and not their
12
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
thatincreasetheirtendencytounderestimatetheimportanceofHalallabel
certification.
significantforVegetablebasedFoodsproducts,whilethepathofProduct
Origin(X5A)inexplainingbehavioralintention(Y1)isonlysignificantfor
FastFoodFranchises.
explainingbehavioralintention(Y2)acrossproductcategories.X2isonly
Foods, Over the Counter Medicines and Fast Foods Franchises while not
generalizedoverdifferentproductcontext.
behavioralcontrolisevenfurthersupportedbythestructuralmodel.
negativecoefficientinexplainingPerceivedBehavioralControl(X3).This
shows that people with higher behavioral control may tend to underrate
13
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
theirownHalalliteracyorpeoplewithlowbehavioralcontrolmaytendto
overratetheirownHalalliteracy.ActualBehavioralControl(X4),however,
intention (Y2). This finding further support the postulation that people
wouldnegativelyinfluencetheirbehavioralintentiontoseekinformation
regardingHalallabelsandtocancelpurchaseifnoHalallabelsarefound.
SimilartotheY1model,thestructuralmodelforY2alsoshowsthat
behavioral intention (Y1) for Fast Food Franchises only. This shows that
theimpactofHalallabeltowardinformationseekandswitchingintention
is greater for Fast food franchises, thus foreign franchises have greater
franchises.
TheinterestingconclusionfromstructuralmodelforY2isthatNon
explaining behavioral intention (Y2). This shows that even Halal labels
thatcontainharamsubstances.
Ontheotherhand,theexistenceofalternativeproductwithHalal
label(X5C)wouldsignificantlyincreasetheintentionofMuslimconsumer
customersandcapturethemarketshareofexistingproductsthathaveno
14
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
halallabels.Theexistingproductsthathavenohalallabelingwouldalso
need to cover this threat by certifying their own product to prevent the
lossofmarketsharebecauseofthishalalissue.
ItcanbeconcludedfromthediscussionabovethatAjzensTheory
(Y1)andtocancelpurchaseifnoHalallabelisfound(Y2).Eventhoughthe
structuralmodelshavegoodfit,differencesinmagnitudeandsignificance
ofcausalrelationshipsexistbetweendifferentproductcategories.
This shows that regarding the impact of halal labels, the same
personmighthavedifferentbehaviorsacrossdifferentproductcategories.
Thusfurthertestingwouldberequiredtoinquirewhetherthemodelcan
wouldalsobeofuse,byaddingmultipleattitudesandbehavioralcontrol
variablestoexplainbehavioralintention.Furtherresearchonthenegative
effectofperceivedbehavioralcontrolshouldalsobeofacademicvalue.
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Appendix1:SampleQuestionsforIndependentVariables
Independent Operationalization Scale
Variables
X1=Attitude Flesh that grows from foods and drinks 5pointLikert
towardHalal that are haram (forbidden) will be touched Scale
Compliance by the fires of Hell
X2=Subjective It is mandatory for every Muslim to check 5pointLikert
Normsregarding the halal certification before they Scale
HalalCompliance consume something
X3=Perceived I am capable in identifying which product 5pointLikert
Behavioral is halal and which product is haram Scale
Control
X4=Actual Todineinrestaurantsthatalsoserve TrueFalse
Behavioral alcoholis (HalalHaram
Control DontKnow)
17
PleaseCite:Salehudin,I.andLuthfi,B.A.(2010)MarketingImpactofHalalLabelingtowardIndonesianMuslim
ConsumersBehavioralIntentionBasedonAjzensPlannedBehaviorTheory:APolicyCapturingStudyinFive
DifferentProductCategories.Proceedingof5thInternationalConferenceonBusinessandManagementResearch
(ICBMR),Presented4thAugust2010,DepokIndonesia.
Appendix2:SamplePolicyCapturingQuestions
Y1 Y2
HalalInfoSeekBehavioralIntention HalalSwitchingBehavioralIntention
Ifyouaregoingtopurchaseacertain Ifitsohappensthattheproductthat
importedmeatbasedfoodproduct, youaregoingtopurchasehaveno
howlikelyareyoutocheckwhether halalcertification,whilealternative
theproductyouaregoingtopurchase productwithhalalcertificationis
havehalalcertification? available,howlikelyareyoutocancel
yourintendedpurchase?
Appendix3:DescriptiveResultofResponsesGroupedByCategories
Y1:HalalInfoSeekBehavioralIntention
Product Meatbased Veggiebased Beverages OTCMeds FastFoods
Average 5.78 5.82 5.52 5.57 5.65 5.82 5.48 5.47 5.92 5.70
StdDev 2.00 1.87 2.00 1.99 1.97 2.85 2.05 2.06 1.90 1.91
n 600 600 600 600 600 600 600 600 600 600
Y2:HalalSwitchingBehavioralIntention
Product Meatbased Veggiebased Beverages OTCMeds FastFoods
Average 6.17 6.13 5.77 5.76 5.74 5.80 5.47 5.63 6.27 5.84
StdDev 1.57 1.65 1.84 1.85 1.79 1.78 1.94 1.93 1.63 1.71
n 150 150 150 150 150 150 150 150 150 150
18