Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
The AMC will be valid for services to be offered on the machine sold to the customer for 365 days from the date of
signing the contract.
Under this AMC the customer is entitled to avail only services and preventive maintenance check up services on the
machine as mentioned in the contract document, for upto 100 hours(service hours) or for maximum of 20 visits or up-to
365 days from the date of signing the contract document by the company and the customer whichever occurs earlier.
I have created a contract type ZWV for AMC contract sales doc type.
And a material as AMC
The charges for AMC for 1 years is Rs 25000
My issue is when i create a contract through VA41 and enter the sold to party/ contract start contract end date/
then i will be giving the material as AMC in the line item and i have to give a target quantity
here what should i give like 20 visits or quantity should be 1 i want to know how will we maintain the contract based
on the criteria 100 hours/ 20 visits or 365 days whichever is earlier.
because any one of which occurs earlier the contact ends there. so how do i track the 20 visits/100 hours n 365 days.
Whenever there is a Complaint / Service request from the customer for the equipment under AMC
1. Create a Notification and Service order (System will show you the contract Number for the
equipment in Object information window)
2. Plan the labor and materials in the service order and issue materials & Confirm Time
3. Do Debit memo request with reference to the Service order
---> System will fetch the prices from the condition record (Material @ free of cost and Material cost
under contract from the Condition record) based on the condition type
Note: Configure the DIP profile only for materials (Not for labor - if you provide labor at free of cost)
4. Finally settle the Service order and cost to the Contract
After creating invoice for the machine, my client is providing installation and training at free of cost as the
machine price includes all these costs. But he needs to capture the installation and training details of that
particular machine. He needs a installation report with all machine details like serial number, date of
installation, customer name etc
We have a Service contract to bill the customer monthly based on the usage of our Equipment. It has three
components.
1. Usage no. of units produced during the month of Billing @ Rs.100 / unit
2. Bonus amount on stoppage hours due to Customers (lack of input or power)@ Rs.300 / Hr
3. Penalty amount on stoppage due to Service provider (lack of spares or Service Engineers) @ Rs.200 / Hr
We created a Service contract with three Service materials (line items) with agreed rate as Condition value.
Daily we recording the reading above 3 parameters using Measuring point of the Equipment. We have a report to get
monthly total of Productivity, Stoppage due to Customer, Stoppage due to Supplier.
We are thinking to create a Sales order every month (will copy the rate from contract) and enter the readings
(manually) in the Quantity field.
If I enter the Condition value -200 for third parameter (Penalty), system accepts and reflected in Sales order too.
I created 4001 as Maintenance plant attached to the planning plant 4001.This planning plant has Trading stores that
is responsible to issue the materials required for Service orders.
My client wants to issue some materials (Excisable) to the service orders directly from 3001 (excisable) plant and
some materials from 4001 plant (Trading).
We suggest that
1. They can transfer those materials from 3001 plant to 4001 and issue the same to the Service order.
or
2. They can issue the material to the customer through Sales order from 3001 plant.
But customer wants to use as follows Since our suggestion requires more transactions.
In Service order--> Component tab, they could plan the materials from 3001 plant (System allows) and also they
could issue the materials from 3001 plant storage locations to the Service order(MB11).
My client is Genset manufacturer and providing Service on Installation & AMC for gensets. Your answer does not say about
tracking based on unique engine serial and its warranty control(like claims with 24 months of genset billing or 2500 hrs of genset
running hours).Most of all the installation & Amc service is provided by a third party from various locations who raises bill on
my client and based on which client raises his bill on the customer (to whom the genset was sold).Hope u understand the business
requirement.
Your business is fully clear. You sell gensets and provide after sales service for them. Though you sell the
maintenance contracts the actual rendering of the service is done by a third party. They bill u and u bill
ur customer in turn. Your process has a perfect solution in SAP - Customer Service module.
Maintain material code for the gensets. Either by model or group or whatever. But be there when ur MM
consultant discusses what is being deemed as materials. Next, create equipments. Enter material code
and serial number in the equipment master. So equipment no = mat. code + ser. no.
Next, create master warranty (BGM1) and enter your required conditions with AND/OR combination. it
means warranty ends on 24 months or 2500 hrs of run time. Again, in the equipment maintain a counter
with the characteristic of run time. Then, create a task list with operation with control key PM03. Enter
related data such as vendor etc for that operation.
If you doing scheduled visits to check the equipment during the AMC then create a maintenance plan for
the equipment and include that task list. The other alternative is customer approaches for genset
failure. Then, create service order manually.
Equipment is billed and delivered to the Customer in a standard sales process ( . --> Sales order --> Delivery) and
installation / commissioning is done by Customer Service team. Equipment is having 1 year warranty and maintained
at free of cost.
Under / after warranty, There is a service contract called O & M (Operation & Maintenance Contract) to
operate and maintain the equipment by the service provider's personal. During the contract, initially we are not
charging the customer (only terms and conditions are defined) but monthly bill will be generated based on the
productivity irrespective of Labor and materials consumed.
Terms
i. Rs.7 / unit + Rs.1 / unit as bonus if the ouput Quantity is more than 2000
ii. Rs.7 / unit - Rs.1.50 / unit as penalty if the ouput Quantity is less than or equal to 2000
iii. No material or labour will be charged to the customer (but the labor and material cost to be settled to the contract)
iv. Down time due to Customer will be charged @ Rs.500 / hour
v. Down time due to Service provider (ourselves) will be penalized @ Rs.250 / hour
Bill amount = 2100x7 + 2100x1 + 0 for material + 30 X 500 - 20 X 250 = Rs. 26800.00
I am capturing the output units and down times by using Measuring points / counter in Equipment.
IMG > Sales and Distribution > Sales > Sales Documents > Sales Document Header > Define Sales
Documents Types
2. Assign New Sales Document Type to Sales Area, For Eg: 1000 (S.Org) / 10 (D. Channel) / 10
(Division) / ZOR (S.O Type)
IMG > Sales and Distribution > Sales > Sales Documents > Sales Document Header > Assign Sales
Area to Sales Document Type
3. Create New Item Category, say ZTAN - Copy of TAN (For delivery Related) / ZTAD - Copy of TAD
(For Order related) / ZTAS - copy of TAS (For Third Party) Maintain as under (others remaining
same) Billing Relevance: I Billing Plan Type: 02
IMG > Sales and Distribution > Sales > Sales Documents > Sales Document Item > Define Item
Category
4. Assign Item Category, for ex (assuming Usage & higher level item category as blank): Sales
Document Type | Item Category Group | Default Item Category ZOR | NORM | ZTAN ZOR | DEIN |
ZTAD ZOR | BANS | ZTAS
IMG > Sales and Distribution > Sales > Sales Documents > Sales Document Item > Assign Item
Category
Note: In the above Billing Type '02' plays the main controller for periodic billing. In Sales order,
at item level, we require to maintain the billing plan. Follow the Sales cycle as normal sales cycle
for particular Scenarios
Check
http://help.sap.com/saphelp_46c/helpdata/en/dd/560fdd545a11d1a7020000e829fd11/content.ht
m
If the customer is in warranty then also you should show the material consumed and its
accounting details.
We also need COST & FI Consultant to work closely with you because cost element has to be
created and cost centers has to be assigned.
We will have to create settlement Profile for carrying forward the values against G/L account or
SDI or Cost center.
Choose primary Element and Double click >Source> Enter Controlling area and give from
and To cost element. Similarly follow for secondary element
Choose primary cost of Element and double click >Settlement cost elements>
Receiver cat by cost element
CTR YES
G/L YES
SDI YES
Similarly follow it in secondary element
Service Notification
a. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service notifications Notification Creation Notification Types Define
notification types
Click > New Entries - for Problem notification/ Activity report / Service request
b. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service notifications Notification Creation Notification Types Define No.
Ranges
c. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service notifications Notification Creation Notification Types Assign
Notification types to Order Types
d. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service notifications Notification Creation Notification Types Partners
Partner determination
Define partners through partner determination procedure
Service Orders
a. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders configure order types
b. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders No. ranges
c. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders Assign order types to maintenance plants
d. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders Settlement Rule: define Time and Creation of Distribution
Rule
e. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders Assign IM assignment key to Order types
f. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders Define default order types for Maintenance Items
g. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders Define Notification and Order Integration
h. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders Define Partners
i. IMG Plant Maintenance and customer service Maintenance and service processing
Maintenance and service orders Assign default values for settlement areas to order
Documentation:
There is an excellent PDF document for RRB that you can download from SAPSERVE (see OSS Note 301117).
Common Errors:
AD01-155: Error during material determination for sales document item. Material Origin field was not checked in the
Costing tab of the material master.
IX-057: No cost management is provided for sales document (contract) item. This is usually because there is no requirements
type assigned to the contract item (see procurement tab).
No material appears in DMR/CMR. In the material master costing view, set the "Material Origin" checkbox (see OSS note
174382)
CO Configuration:
1. KL03: Check activity type validity dates
2. KA03: Check cost element validity dates
3. KA03: For labour, check cost element category is 43
4. KA03: Check if Record qty flag is set on Indicators tab
5. KA03: Check cost element assigned to your controlling area
6. KP26: Check that activity type is linked to cost centre
7. KP26: Check that there is a rate for the activity type/cost centre
8. KP26: Check are you using the correct version
http://help.sap.com/saphelp_erp60_sp/helpdata/en/a3/cfba538c95b54ce10000000a174cb4/content.htm?frames
et=/en/db/7afc37a072fe33e10000009b38f8cf/frameset.htm¤t_toc=/en/b2/d8b65334e6b54ce10000000a17
4cb4/plain.htm&node_id=48&show_children=true#jump48