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  • Management Decision 1994 32, 5 ABI/INFORM Global

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    Earl Kristof Li Liao
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    Customer satisfaction should be the primary goal of any business. To achieve high customer satisfaction, companies need to understand customer needs and design products and services that meet those needs. They also must continuously monitor customer feedback to ensure they are delivering satisfaction and addressing any issues that arise.

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    Customer calls and sales clerk gets order. Sales clerk verifies customerinformation. If a new customer, invoke Maintain Customer Account Information use case to add a new customer. Clerk initiates

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    Sande Lands

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    Customer satisfaction should be the primary goal of any business. To achieve high customer satisfaction, companies need to understand customer needs and design products and services that meet those needs. They also must continuously monitor customer feedback to ensure they are delivering satisfaction and addressing any issues that arise.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
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    7 visualizzazioni2 pagine

    Management Decision 1994 32, 5 ABI/INFORM Global

    Caricato da

    Earl Kristof Li Liao
    Customer satisfaction should be the primary goal of any business. To achieve high customer satisfaction, companies need to understand customer needs and design products and services that meet those needs. They also must continuously monitor customer feedback to ensure they are delivering satisfaction and addressing any issues that arise.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 2

    Designing for customer satisfaction

    Sandelands, Eric
    Management Decision; 1994; 32, 5; ABI/INFORM Global
    pg. 37

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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