QUESTIONNAIRE

Name of the respondent ………………………………

1. Age:

1) 15-20 2) 20-25 3) 25-30 4) 30 above

2. Sex:

1) Male 2) Female

3. What is your occupation?

1) Student 2) Professional 3) Govt. employed 4) Self Employed

4. Do you have your own internet connection?

1) Yes 2) No

5. Have you purchase anything by online?

1) Yes 2) No

6. Income is main factor to purchase something by online process

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

7. Online purchasing saves your time

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

8. Anywhere any time shopping (24 hours x7 days)

2) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

9. The online marketers are providing competitive prices

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

10.Price negotiating is impossible on internet

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

11.Speed of internet affects in online shopping

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

12.Shopping Ease to make payment assistance

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

13.Lack of physical evidence affects on purchase decision

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

14. Difficulty to choose a product because of intangibility

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

15. It takes more time to search specific product

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

16. Online shopping is better than shopping at physical brick & mortar store

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

17. Search engine helps to decide which site to use for online shopping

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

18.Atmosphere of Web site is considered in online buying decision making process

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

19.Product Information in detail can reduce the online consumer’s uncertainties.

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

20.Transaction security is principal concern in online purchasing

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

21.Customer data misuse in online purchasing

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

22. Cumbersome processes required for ordering and settling online transactions

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

23.After sales service is expected from online purchasing

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

24. Guarantees and return policies is needed to clearly define in online purchasing

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

25. It can customize the products according to customers specification

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

26. FAQ & Chat room help to further investigation about the product

1) Strongly agree 2)Agree 3)Neutral 4)Disagree 5)Strongly disagree

27.As a consumer, give your opinion regarding any additional services

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Thank you for your participation.