Error Cadworx PDF

Error Messages Page 1 of 49
Error Messages
This section lists all the error and warning messages that you are likely to encounter. Error messages are listed in
numerical order by the error number.
CADWorxError Number 1001

Insufficient memory for the required number of element arrays. CADWorx cannot transfer a problem this large
to/from CAESAR II.
Try breaking the job into smaller portions for transferring.
Technical Support
CADWorx Error Number 1002

Insufficient memory for the required number of auxiliary arrays. CADWorx cannot transfer a problem this large
to/from CAESAR II.
Technical Support

Insufficient memory to build the required nodal coordinate array. CADWorx cannot transfer a problem this large
to/from CAESAR II.
Technical Support

Error reading the S$$ intermediate scratch file.
Refer to prompt area for the number of the line in error, and contact Intergraph CAS for assistance.
Technical Support

The incoming and outgoing tangents of a CADWorx bend element do not intersect. They are either parallel or
skew.
This geometry error prevents the element transfer to CAESAR II. If this is a CAESAR II import, verify that the
CAESAR II model was successfully error-checked prior to import into CADWorx.
Technical Support

Unable to find an available SIF auxiliary when merging SIFs onto actual elements.
If this is a CAESAR II import, this might be due to over-specification of SIFs or an error during specification of SIF
node numbers in the CAESAR II model. Verify that the CAESAR II model has been successfully error-checked prior
to import into CADWorx.
Technical Support

When breaking a CAESAR II element into a piping component, the broken element length was shorter than the
file:///C:/Users/DELL/AppData/Local/Temp/~hh87DB.htm 28/05/2017
OFFSETs coded for this element.

This error might occur due to a modeling error or a bad assumption of the intended component type on the part of
CADWorx. Verify that all the offsets have been entered correctly and that the original CAESAR II model was
successfully error-checked prior to import into CADWorx.
Technical Support

A restraint was encountered for which the directional cosines are all zero.
If this is a CAESAR II import, verify that the CAESAR II model was successfully error-checked prior to import into
CADWorx.
Technical Support

Error writing CADWorx component data to the CAESAR II input (._A) file.
Check that the hard disk is not full.
Technical Support

Error accessing the current CAESAR II expansion joint database.
This database file is required to estimate design parameters for the expansion joints used in this job. Verify that:
n the CAESAR registry or environment variable is set and points to a valid folder.
n the CAESAR II configuration file points to a valid expansion joint database.
n expansion joint database file is available in the folder indicated by the CAESAR II registry or environment
variable.
Technical Support

Error writing the S$$ intermediate scratch file.
This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt area for the line
number in error.
Technical Support

Error finding, opening, or reading the correct specification file for a CADWorx component.
Verify that:
n the AutoCAD environment variable has the CADWorx support folder located first in its path and that this is a valid
folder.
n a SPEC sub-folder exists in that folder and includes the following files: C2I.SPC (imperial) or C2M.SPC (metric),
and a .SPC file for the requested specification.
n one of those .SPC files includes an entry for the requested pipe size and component type.
n the component data file pointed to that specification entry exists and includes a valid entry for the requested pipe
size and component type.
Edit the appropriate specification and data files to include the missing component.
Technical Support

Error retrieving underlying CADWorx component data from the CAESAR II input (._A) file.
This might indicate that the CAESAR II input file is corrupted.
Technical Support

Insufficient memory to compile the correlation list between the CADWorx and CAESAR II elements.
Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx.
Technical Support

Unable to find an available bend auxiliary when merging bend data onto actual elements.
If this is a CAESAR II import, this might be due to an error in the coding of the CAESAR II model. Verify that the
CAESAR II model has been successfully error-checked prior to import into CADWorx.
Technical Support

Insufficient memory available to load the CADWorx to CAESAR II interface program.
Choose the Memory option from the drop-down menu and increase the amount of memory used. The default is 12
MB.
Technical Support

The CAESAR registry or environment variable is too long.
The registry or environment variable cannot exceed 243 characters.
Technical Support

The CADWORX registry or environment variable is too long.
The registry or environment variable cannot exceed 243 characters.
Technical Support

CAESAR.CFG file was not found.
There must be a configuration file either in the data file's local folder or in the CAESAR II install folder.
Technical Support

Error accessing items in the CAESAR.CFG file.
Verify that the file is not corrupted and is valid for the current version of CAESAR II.
Technical Support

Error accessing items in the CAESAR.CFG file.
Verify that the file is not corrupted and is valid for the current version of CAESAR II.
Technical Support

Error accessing data from the CAESAR II pipe size data file.
Verify that the CAESAR II configuration file points to a valid data file. Also verify that the file is located in the folder
indicated by the CAESAR registry or environment variable.
Technical Support

Error accessing data from the CAESAR II pipe size data file.
Verify that the CAESAR II configuration file points to a valid data file. Also verify that the file is located in the folder
indicated by the CAESAR registry or environment variable.
Technical Support

Unable to find the S$$ intermediate scratch file.
This might indicate insufficient disk space or lack of write privilege to the disk.
Technical Support

Error creating/writing the CAESAR II input (._A) file.
This might indicate insufficient disk space or lack of write privilege on the disk.
Technical Support

Insufficient memory to read the requested CAESAR II input (._A) file. CADWorx cannot transfer a problem this
large to/from CAESAR II.
Technical Support

Error reading the requested CAESAR II input (._A) file.
This might indicate that the input file is corrupted.
Technical Support

Error creating the S$$ intermediate scratch file.
Technical Support

Error creating the P$$ intermediate scratch file.
Technical Support

Error writing the P$$ intermediate scratch file.
This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt area for the line
number in error.
Technical Support

Error reading in the requested CAESAR II static output results (._P) file.
This might indicate that the input file is corrupted.
Technical Support

Insufficient memory to read in the contents of the requested CAESAR II static output results (._P) file.
Technical Support

Error reading the PRGM.TBL file in the CADWorx [Product Folder]\System folder.
Verify that the file exists and it is not corrupted.
Technical Support

The requested file is not a valid CAESAR II input (._A) file.
Verify that the '._A' is included in the file name.
Technical Support

The DWGPREFIX and SAVEFILE variables are not set during AutoCAD configuration.
These variables must be set to determine the location of the scratch files during the CAESAR II transfer process.
Technical Support
CADWorx Warning 1037

The CAESAR II pipe stress program has been detected on this computer but with a version number prior to 3.23.
Any CAESAR II file exported from CADWorx can only be analyzed on version 3.23 or later.
Press Ctrl+C, after exiting this screen, to abort this operation. Otherwise the operation will proceed, but the resulting
file will not be processed by the detected version of CAESAR II. Please contact Intergraph CAS to learn about
acquiring the proper version of CAESAR II.
Technical Support

The CAESAR II file name format (._A) given is for a post-3.24 file. The file exported from CADWorx can only be
analyzed on version 3.24 or later.
Press Ctrl+C, after leaving this screen to abort this operation. Otherwise the operation will proceed, but the resulting
Technical Support

A CAESAR II version 4.00 input file format was requested. The file exported from CADWorx can only be analyzed on
version 4.00 or later.
Press Ctrl+C, after exiting this screen to abort this operation. Otherwise the operation will proceed, but the resulting
Technical Support

Error occurred with the CADWorx modeling system.
An invalid drawing object was detected in the model environment. Restart AutoCAD to check if the error is resolved. If
the error persists, please contact Intergraph CAS with this error message.
Technical Support

Un-recoverable error occurred with the CADWorx modeling system.
An invalid drawing object was detected in the model environment. Please contact Intergraph CAS with this error
message.
Technical Support

One or all of the following files listed below are missing from [Product Folder]\Support folder. CADWorx cannot
continue with these files missing.
CADWorx Required file(s)

Product
CADWorx Plant CADWorxPlant201xH.dll

DFORRT.dll/ DFORMD.dll
CWC2INTR.dll/ C2ZIP.dll
CADWorx P&ID CADWorxP&ID201xH.dll
CADWorx Equipment CADWorxEquipment201xH.dll
CADWorx IP CADWorxIP201xH.dll
Try re-installing the software.

Technical Support

CADWorx 64-bit Wrapper is not registered.
Any of the following might cause this error:
n The registry key is not created.
n Windows User Account Control (UAC) is preventing the registration from occurring.
n Anti-virus software running on the computer might prevent the registration from occurring.
n You do not have administrative privileges to run the CADWorx64Register.bat file.
Checking the registry key
Before running the CADWorx64Register.bat file, ensure that you have administrator privileges and
Windows User Account Control (UAC) is turned off. Also, ensure that the anti-virus software is disabled.
1. Browse to [Product Folder]\CADWorx\Support\ folder, and double-click on the CADWorx64Register.bat file.
2. Re-start CADWorx.
3. To check if the registry key was created, open Run and type regedit to open the Registry Editor.
4. If the CADWorx 64-bit Wrapper is registered with Windows, the following registry key will be created:
HKEY_CLASSES_ROOT\TypeLib\{2B5BBD43-47C7-458C-B5FE-25F1DB2F9CE0}
Technical Support

CADWorx 64-bit Isogen Wrapper is not registered.
Run the pisogenwrapper.bat file located in the [Product Folder]\Plant\Isogen\I-Configure folder.
Technical Support

Supplemental CADWorx support programs were not found upon program initialization.
The CADWorx support programs might be accidentally deleted or moved. Please re-install CADWorx.
Technical Support

Supplemental AutoCAD support programs, GEOMCAL.ARX and ACADAPP.ARX were not found upon program
initialization.
GEOMCAL.ARX and ACADAPP.ARX programs are located in AutoCAD folder. The AutoCAD support folder might
not be set to the proper location. Run the OPTIONS command in AutoCAD to correct this problem.
Technical Support

You have started a drawing in the [Product Folder]\Support folder.
Please quit the drawing and start a new drawing in another folder.
Technical Support

CPM.LIN file not found.
Run the Preferences command in AutoCAD to make sure the AutoCAD environment support location has [Product
Folder]\Support located in it.
Technical Support
ROMAND.SHX font file not found.

Run the Preferences command in AutoCAD to make sure the AutoCAD environment support location has [Product
Folder]\Support located in it.
Technical Support

The isometric configuration file has references to a non-existent item. For example, a border drawing name which
has been moved or deleted.
Locate the isometric configuration file (.ISO file) and delete. CADWorx will re-create the file.
Technical Support

The file name requested for this component is not as listed in the specification.
Please verify that the file is still located in the folder as pointed to by the specification. This can be accomplished by
editing the currently set specification and locating the component that was used. The file library and the file name are
listed at the top of the edit box. This will help in determining what is missing. For further help, see Appendix A of the
CADWorx Plant User's Guide.
O-let components read the pipe entry within the specification to determine the pipe wall thickness. Make sure the
current specification file has an entry for a pipe component with main and reduction size of the O-let component
currently being drawn. For example, a 10" x 2" O-let will require a 10" and a 2" pipe entry in the specification file.
Lap joint flanges read the stub end entry within the specification to determine the lap joint thickness. Make sure the
current specification file has an entry for a stub end component with size of the lap joint component currently being
drawing.
Technical Support

The component is not available in the specification.
Edit the specification to add the component. Refer CADWorx Plant User's Guide or online help for more information
regarding the procedure.
Technical Support

Automatic dimensioning will not be performed on this isometric or selection because there were no bends.
Add any component that turns (tee, 90 degree elbow, and so forth), or turn off automatic dimensioning in the
isometric configuration dialog box for this isometric.
Technical Support

An ESL failure has occurred. The DRV environment variable was not set.
Please try re-installing CADWorx.
Technical Support

The piping coordinates which the previous function tried to use are beyond the limits allowed by CADWorx and
AutoCAD.
Draw the piping system closer to a 0,0,0 coordinate. If this is an existing piping drawing, move it closer to 0,0,0 and
then mode convert. You must mode convert the drawing to re-create the coordinate data stored within the
components after a move. If you have any bolts in the system, erase them before you move the system. Bolts can be
re-inserted into the system with the AUTOBOLT command.
Perform the above procedure in AutoCAD. If same issues persist, then it is an AutoCAD limitation.
CADWorx coordinate limits are as follows:
In imperial coordinates (English / Inch Mode), the limit is approximately:
-9000000 inches to 99000000 inches
-750000 feet to 8250000 feet
-140 miles to 1500 miles
In metric coordinates (Metric / Metric Mode), the limit is approximately:
-9000000 millimeters to 99000000 millimeters
-9000 meters to 99000 meters
-9 kilometers to 99 kilometers
Technical Support

CADWorx was unable to draw the last steel component.
This error occurs because the AutoCAD solid modeling system could not create the steel shape at the location
selected. Following might be the reasons:
n Coordinate Limits - Steel coordinate limits are -9,000,000 to 99,000,000 units. However, some steel shapes
have limits that are much closer to the origin (0,0,0). Draw the steel components closer to the origin and move
them to their final location.
n In imperial coordinates, the limit is approximately: -750,000 feet to 8,250,000 feet
n In metric coordinates, the limit is -9,000 meters to 99,000 meters
n Length Limits - Single straight beam length is limited to 500 feet (6000 inches) or 152 meters (152,400
millimeters).
n Curved Steel Limits - Curved steel beams might fail to draw if they are located too far away from the origin.
Draw curved steel beams closer to the origin and move them to their final location.
n Zero Length Component - Attempted to create a component that has a zero length.
Verify the above criteria in AutoCAD. If same issues persist, then it is an AutoCAD limitation.
Technical Support

An Intergraph CAS hardware lock was not found during a check of this computer and network.
If the problem persists, then perform the following steps before contacting support:
1. If the hardware lock is attached to this computer, run the diagnostic test routines on the hardware lock. The
diagnostic routines can be found in the [Product Folder]\Utilities folder. For more information on diagnostic
routines and how to run the routines, review _ReadMe.txt file located in the [Product Folder]\Utilities folder.
2. Try installing CADWorx on another computer if possible.
3. Run the SetupESL.EXE utility from the CADWorx installation CD.
Red Network Hardware Lock
If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The
instructions are listed in _NetHASP_Setup.txt file located in the [Product Folder]\Utilities folder. You can also refer
Install a network lock.
The network lock should be setup by the network administrator or a person who is familiar with Windows
based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP,
UDP, and Windows Services, please do not attempt to setup the network lock.
After reviewing the instructions, please do the following:

1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached.
LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP
License Manager.
This utility might require you to un-install the previous version of the NetHASP License Manager.
2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager.
If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in [Product Folder]\Utilities.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
NH_SERVER_ADDR = xx.xx.xx.xx
NH_USE_BROADCAST = Disabled
xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is
attached.
3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program
Files\Autodesk\AutoCAD.
Technical Support

ESL device was detected, but a rigorous check of its behavior failed.
Refer Error Number 5001 for additional information and possible causes.
Technical Support

ESL device was detected, but the expected memory signature was not found.
Technical Support

ESL device is working fine except that it is for the wrong version of the program. For example, the ESL device is
for a dealer version of the software, while the software is a Full Run version.
Technical Support

Technical Support

Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.
Technical Support

The hardware lock needs to be re-authorized to run this version of CADWorx.
To re-authorize the hardware lock by email, follow the steps below:

It is quicker to re-authorize your hardware lock by email than telephone. If you do not have an email ID,
contact Intergraph CAS support by telephone to update your hardware lock.
1. Run HL ESL Maintenance Utility found in the CADWorx Program group. You can also run the Pulse located in
the [Product Folder]\CADWorx\Support\ folder.
2. Click on Generate Access Codes.
3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an email to
icaslicenserequests@intergraph.com. Intergraph CAS will respond to your email with the codes to update your
hardware lock. Please make sure to include the following information in your email:
n Your Name: _____________________
n Your Company Name: _______________________
n Codes generated from your hardware lock: _______________________
n What version of CADWorx are you running: CADWorx Version _____
n State in your email message that: I am receiving CADWorx Error 5007
4. After receiving the response from Intergraph, start the HL ESL Maintenance Utility. Click on Enter ESL Re-
Authorization Codes, and enter the codes provided in the email in the text boxes, as shown in figure below.
Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time.
Technical Support
CADWorx Error Number 5007 (HASP)

The hardware lock needs to be re-authorized to run this version of CADWorx.
To re-authorize the hardware lock by email, follow the steps below:
It is quicker to re-authorize your hardware lock by email than telephone. If you do not have an email ID,
contact Intergraph CAS support by telephone to update your hardware lock.
1. Run HASP ESL Maintenance Utility found in the CADWorx Program group. You can also run the Pulse located
in the [Product Folder]\CADWorx\Support folder.
2. Click on Generate HASP ESL E-Mail Codes.
icaslicenserequests@intergraph.com. Intergraph CAS will respond to your email with the codes to update your
hardware lock. Please make sure to include the following information in your email:
n Your Name: _____________________
n Codes generated from your hardware lock: _______________________
n State in your email message that: I am receiving CADWorx Error 5007
4. After receiving the response from Intergraph, start the HASP ESL Maintenance Utility. Click on Specify E-Mail
Authorization Codes, and enter the codes provided in the email in the text boxes, as shown in figure below.
Technical Support

An error occurred attempting to setup the memory on the ESL. This prevents all advanced access to the ESL
device.
Technical Support

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Technical Support

The initial check of the ESL was successful. However, a later check could not find the device.
This happens if you move the device between computers.
Technical Support

Technical Support

A hard disk access problem has been encountered.
Check if you have write privileges to the [Product Folder]\System folder.
Technical Support

Error obtaining instruction codes from the user's input string during a remote (FAX) update of the ESL.
This indicates that the data is missing from one of the input instructions. Review the instructions and ensure that they
are input exactly as shown on the FAX. If problems persist, please contact Intergraph CAS.
Technical Support

Error encountered while parsing user's input instructions during remote ESL update.
This indicates non-numeric data in the instruction codes. Review the instructions and insure they are input exactly as
shown on the fax. If problems persist, please contact Intergraph CAS.
Technical Support

Error encountered in a user's input instruction string.
The instruction did not begin with the proper access code. Re-issue the commands and ensure that the first value on
every instruction line is the same.
Technical Support

Following could be the causes for this error:
n The module of CADWorx is not allowed access with the hardware lock in use. Check Module Access Flags on
this hardware lock with the HASP ESL Maintenance Utility.
a. Run the HASP ESL Maintenance Utility found in the CADWorx Program Group, or run Pulse in the
[Product Folder]\Support folder.
b. Click on Show ESL Data, and check which modules are active on the hardware lock.
n If you have two local Intergraph CAS hardware locks on the same computer. CADWorx only reads the date from
one local hardware lock. Please remove one of the hardware locks and try again.
n If you are using both local and network locks, CADWorx always uses the local lock first. If the module is not
authorized on the local lock, you will get this error. CADWorx will not check the network lock for modules if a local
lock is plugged into the computer.
Technical Support

The hardware lock has been moved between computers with a different date. The date is stored on the hardware
lock every few minutes while CADWorx is running.
1. To check the date stored on the hardware lock, run the HL ESL Maintenance Utility found in the CADWorx
Program group.
2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date does not match the
current date at your location, you must reset the Last Access Date.
3. To reset the date on the hardware lock, click on Generate Access Codes.
icaslicenserequests@intergraph.com. Please make sure to include the following information in your email,
Intergraph CAS will respond to your email with codes to update your hardware lock.
n Your Name: _____________________
n Codes generated from your hardware lock: _____________________
n State in your email message that you are receiving CADWorx Error 5100.
5. After receiving a response email from Intergraph, start the HL ESL Maintenance Utility. Click on Enter ESL Re-
Authorization Codes and enter the codes provided in your email in the text boxes.
Technical Support
CADWorx Error Number 5100 (HASP)

The hardware lock has been moved between computers with a different date. The date is stored on the hardware
lock every few minutes while CADWorx is running.
1. To check the date stored on the hardware lock, run the HASP ESL Maintenance Utility found in the CADWorx
Program group.
2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date does not match the
current date at your location, you must reset the Last Access Date.
3. To reset the date on the hardware lock, click on Generate HASP ESL E-Mail Codes.
icaslicenserequests@intergraph.com. Please make sure to include the following information in your email,
Intergraph CAS will respond to your email with codes to update your hardware lock.
n Your Name: _____________________
n Codes generated from your hardware lock: _____________________
n State in your email message that you are receiving CADWorx Error 5100.
5. After receiving a response email from Intergraph, start the HASP ESL Maintenance Utility. Click on Specify E-
Mail Authorization Codes and enter the codes provided in your email in the text boxes.
Technical Support

ESL device found is run limited and has expired.
Run the HL ESL Maintenance Utility from the CADWorx program group. Contact Intergraph CAS if you want to
update the ESL device.
Technical Support

The hardware lock found is date limited, and the current date of the computer is past the limit.
This error might occur for any of the following reasons:
n Reason #1: CADWorx lease period has ended.
n Reason #2: You are a CADWorx Dealer/Reseller whose hardware locks are date limited, usually 31st of
December.
n Reason #3: The license on the HASP hardware lock currently in use has been transferred to the new HL lock.
The new HL lock is required to continue using this program. For further details, refer Hardware Lock Upgrade
Instructions for CADWorx.
For the above reasons #1 and #2, please contact Intergraph CAS sales icaslicenserequests@intergraph.com
CADWorx will need the information from the hardware lock to update it. Follow the procedure below to generate the
Remote ESL Access codes and send them to Intergraph CAS. Intergraph CAS will reply with the required updates to
the hardware lock.
You cannot run the product until the hardware lock is updated.
CADWorx has several types of locks, to determine the type of lock in use refer CADWorx Hardware Lock
Identification.
If the lock is labeled MQCQX, perform the following steps:
1. Run the HL ESL Maintenance Utility, and then click on Show ESL Data.
2. Click on Log File, and then email Intergraph CAS the ESL*.TXT log file as an attachment.
3. Click OK to exit this dialog.
4. Click on Generate Access Codes, and then email Intergraph CAS the Remote ESL Access codes displayed in
the resulting dialog.
If the lock is labeled WQZGB, perform the following steps:
1. Run the HL ESL Maintenance Utility, and then click on Show HASP ESL Data.
3. Click Close to exit this dialog.
4. Click on Generate HASP ESL Email Codes, and then email Intergraph CAS the Remote ESL Access codes
displayed.
Technical Support

The payment bit is still set on this hardware lock to verify that payment has been received by Intergraph CAS for
this product.
If you already have paid for this product then contact icaslicenserequests@intergraph.com to update the hardware
lock. Intergraph CADWorx will need information from the hardware lock to update it.
Follow the procedure below to generate the Remote ESL Access codes and send them to Intergraph CAS. Intergraph
CAS will reply with the required updates to the hardware lock.
Identification.

displayed.
Technical Support

Telephone access is not allowed. Telephone access of the ESL failed because the telephone access bit of the
control word was not set.
Technical Support

Technical Support

The random number register of the ESL returned wrong value.
Technical Support

The evaluation period has expired; therefore the software will no longer function.
Contact Intergraph CAS sales icaslicenserequests@intergraph.com, if you want to purchase the product or extend
your evaluation. Intergraph CAS will need the following information to update.
Follow the procedure below to generate the Remote ESL Access codes and send them to Intergraph CAS. Intergraph
CAS will reply with the required updates to the hardware lock.
Identification.

displayed.
Technical Support

One of the monitoring registers has failed in a write attempt.
The ESL device is damaged and its further usage is unreliable.
Technical Support

No parallel ports found on this computer.
If you have other devices attached to the parallel port disconnect them, and attach the ESL directly to the parallel
port.
Technical Support

Invalid entry specified for the revised number of runs allowed in Phone Update.
The unencrypted user entry is larger than 32,500 characters, which cannot be converted into a two byte integer.
Technical Support

Encountered an invalid user entry.
You might have entered alpha input when a numeric input is expected.
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A Red Network ESL error has occurred while searching for a valid program number.
The ESL in use is not setup to access this software.
For more information on this error, run HASPINFO.EXE located in the [Product Folder]\Utilities folder. If you are using
the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have your network
administrator available to assist Intergraph CAS personnel if you do contact support.
Technical Support
Time-out. HASP code = -1.

A write operation did not succeed.
Technical Support

Invalid address. HASP code = -2.
The requested memory address is out of range.
Technical Support

No HASP ESL found. HASP code = -3.
Technical Support

A HASP ESL was found but the memory could not be accessed. HASP code =-4.
Typically this means that HASP ESL for a different program was detected but not for the current program.
Technical Support

The verification of write to memory failed. HASP code = -5.
Technical Support

An invalid service was requested. HASP code = -999.
Technical Support

Intergraph CAS hardware lock was not found during a check of this computer and network.
License Manager.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
attached.
Technical Support

No NetHASP License Manager was found on your network. HASP code = 4.
This error might occur if a DEALER version of Intergraph CAS product is run with a Full Run version ESL. DEALER
versions of Intergraph CAS products require a different ESL.
If you are using the Red Network Lock, contact your network administrator before contacting Intergraph CAS. Have
your network administrator available to assist Intergraph CAS personnel if you do contact support.
Technical Support

Cannot read the NetHASP License Manager address file, Haspaddr.dat. HASP code = 5.
Technical Support

Cannot close the NetHASP License Manager address file, Haspaddr.dat. HASP code = 6.
Technical Support

No answer from NetHASP License Manager.
License Manager.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
attached.
Technical Support

A HASP service was requested before LOGIN. HASP code = 10.
Technical Support

Encountered communication error with Red Network ESL. Unable to get the socket number. HASP Code = 2.
Check equipment and verify that the protocols are installed properly. Please verify that the TCP/IP protocols are
installed on this computer if you are using a Red Network ESL.
Technical Support

Encountered communication error with Red Network ESL.
Check equipment and verify that the protocols are installed properly. If you are using TCP/IP protocol, verify the IP
address of the computer where NetHASP License Manager is running. If the problem persists, then perform the
following steps before contacting support:
License Manager.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
attached.
Technical Support

Encountered communication error with Red Network ESL (failed to send packet).
License Manager.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
attached.
Technical Support

Encountered communication error with Red Network ESL (adapter error).
Check equipment and verify that the protocol is installed properly. If the problem persists, then perform the following
steps before contacting support:
License Manager.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
attached.
Technical Support

NetHASP License Manager did not succeed in allocating required memory. HASP code = 21.
Technical Support

NetHASP License Manager has not succeeded in freeing memory. HASP code = 22.
Technical Support

A NetHASP from another software vendor was found prior to the correct NetHASP from Intergraph CAS.
License Manager.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
attached.
Technical Support

The program number specified is not in the program list of the NETHASP memory. HASP error code = 130.
The software generates this error when attempting to run an Intergraph CAS program on a network where the
network ESL is not configured to allow access to this program. You may also get this error if you are running a Dealer
version of any Intergraph CAS product that uses a network ESL.
For HASP network locks, run Pulse on the computer with the attached hardware lock to determine the licensed
applications, and then click Log File. You can find Pulse located in the [Product Folder]\Utilities folder. Provide
Technical Support with the BNY and the TXT file generated, after you click Log File, when you contact support for
further assistance.
Technical Support
Error occurred while reading from Red Network Lock's memory. HASP code = 131.
Technical Support

Error occurred while writing to Red Network Lock's memory. HASP code = 132.
Technical Support

The current LOGIN request has exceeded the number of licenses, which might run the software concurrently. You
will not be allowed access until another user successfully logs-off the program.
To clear all logged-in licensees on the NetHASP License Manager, exit and restart the NetHASP License Manager.
Technical Support

The current LOGIN request has exceeded the number of licenses for the software. HASP code = 134.
To clear all logged-in licensees on the NetHASP License Manager, exit and restart the NetHASP License Manager.
Technical Support

A LOGOUT request was issued prior to a LOGIN request. HASP code = 135.
Technical Support

The NetHASP License Manager is too busy to reply at the present time. This error might occur if the NetHASP
system is not well adapted to the network. HASP code = 136.
To better adapt the NetHASP, please review the _NETHASP_Setup.TXT located in the [Product Folder]\Utilities
folder.
Technical Support

No space available in the user list. HASP code = 137.
Adjust the number of users parameter of the HASP server, this might help in resolving the issue.
Technical Support

NetHASP internal error occurred. HASP code = 138.
The number of Licensed Stations is larger than allowed by the NetHASP System.
Technical Support

NetHASP License Manager crashed and was reactivated, or a call has been made to a HASP routine prior to a
LOGIN request. HASP code = 139.
Technical Support

NetHASP License Manager does not serve your computer's network. HASP code = 140.
Technical Support

Unknown Red Network ESL error has occurred.
Technical Support

No active NetHASP License Manager was found.
If you are using a Red Network ESL, then please verify that the TCP/IP protocols are installed properly on the
computer.
License Manager.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
attached.
Technical Support

Cannot login. SET_SERVER_BY_NAME call was not successful. HASP code = 18.
Technical Support

NetHASP License Manager with the assigned name was not found. HASP code = 150.
This error is returned by the SET_SERVER_BY_NAME service.
Technical Support

Encountered a syntax error in the configuration file Nethasp.ini. HASP code = 19.
Technical Support

Error handling the configuration file Nethasp.ini. HASP code = 20.
Technical Support

Invalid NetHASP memory address. HASP code = 23.
Technical Support

Invalid NetHASP service. HASP code = 24.
Technical Support

Failed to load WINSOCK.DLL. Error applicable only to the TCP/IP Protocol. HASP code = 25.
Technical Support

Failed to unload WINSOCK.DLL. Error applicable only to the TCP/IP Protocol. HASP code = 26.
Technical Support

Cannot find the NetHASP License Manager matching the name specified in the NetHASP configuration file
Nethasp.ini. HASP code = 142.
Technical Support

Two or more different NetHASP License Managers assigned with the same name are found. HASP code = 151.
This error is returned by the SET_SERVER_BY_NAME service.
Technical Support

A Winsock.dll startup error occurred. Error applicable only to the TCP/IP Protocol. HASP code = 28.
Technical Support

NetHASP services are not supported. HASP code = 40.
Technical Support

An invalid HASP service has been requested. HASP code = 141.
Technical Support

Cannot open the HASP device driver. HASP code = -100.
Run HDD32.EXE and install the HASP device driver. The executable file located in the [Product Folder]\Utilities
folder.
Technical Support

Cannot read the HASP device driver. HASP code = -101.
Technical Support

Cannot close the HASP device driver. HASP code = -102.
Technical Support

Cannot open the HASP device driver. HASP code = -110.
Run HDD32.EXE and install the HASP device driver. The executable file is located in the [Product Folder]\Utilities
folder.
Technical Support

Cannot read the HASP device driver. HASP code = -111.
Technical Support

Cannot close the HASP device driver. HASP code = -112.
Technical Support

Error freeing memory. HASP code = -120.
Technical Support

Error freeing memory. HASP code = -121.
Technical Support

Failed to close the socket. Error applicable to TCP/IP protocol. HASP code = 30.
Technical Support

Cannot set the protocol with SetProtocol service without performing a NetHASP LOGOUT or after performing a
NetHASP LOGIN. HASP code = 33.
Technical Support

The application tried to communicate with an older version of the NetHASP License Manager.
You must reload the latest NetHASP License Manager on the computer with the attached network lock. The
NetHASP License Manager setup file, LMSETUP.EXE is located in the [Product Folder]\Utilities folder.
License Manager.
[NH_COMMON]
NH_TCPIP = Enabled
[NH_TCPIP]
attached.
Technical Support

The parallel port is currently unavailable. HASP code = -6.
Another device attached to the port, such as a printer, is active.
Technical Support

The size of the buffer is too small. HASP code = -7.
This error only occurs with services that have a minimum buffer size requirement.
Technical Support

The hardware does not support the requested service. HASP code = -8.
This service requires a HASP4 generation key to be connected.
Technical Support

Invalid pointer. HASP code = -9.
The pointer passed to the service is not valid.
Technical Support

Access to the ESL is prohibited. HASP code = -10.
The application is running through a remote screen on Citrix WinFrame or Windows Terminal Server. It can only run
on the console screen.
Technical Support

Access to the ESL is prohibited. HASP code = -11.
The application is running through a remote screen on Citrix WinFrame or Windows Terminal Server. It can only run
on the console screen.
Technical Support

A parameter passed to the service is not valid or is out of range. HASP error code = -12.
Technical Support
CADWorx HL Error Number 6001

HASP HL error 1: The request exceeds the HASP HL memory range.
Technical Support

HASP HL error 2: An unknown program number feature has been requested.
Technical Support

HASP HL error 3: The system is out of memory.
Technical Support

HASP HL error 4: There are too many open handles.
Technical Support

HASP HL error 5: Access to the requested feature is denied.
Technical Support

HASP HL error 6: The legacy decryption function cannot work on the current feature.
Technical Support

A valid Intergraph CAS hardware lock is not available for use with this program.
This error might occur for any of the following reasons:

n Reason #1: Intergraph CAS HL is not attached to this computer.
n Reason #2: Network Intergraph CAS HL is not attached to any computer on the network.
n Reason #3: Intergraph CAS HL is attached to this computer but it is not authorized to run this program.
n Reason #4: Two Intergraph CAS HLs are attached to this computer. CADWorx only reads data from one local
hardware lock. Please remove one of the hardware locks and try again.
n Reason #5: Network Intergraph CAS HL is attached to a computer on the network, but it is not authorized to run
this program.
n Reason #6: Network Intergraph CAS HL is attached to a computer on the network, but exceeded the maximum
number of licenses allowed.
n Reason #7: Network Intergraph CAS HL is attached to a computer on the network, but the client computer is not
configured to access the network lock.
For reasons #1 and #2, make sure you have an Intergraph CAS Hardware Lock. Intergraph CAS uses both HL and
HASP for licensing. To determine the type of hardware lock you have, refer CADWorx Hardware Lock Identification.
For reasons #3, #4, #5, and #6, run Pulse located in the [Product Folder]\Utilities folder. This utility displays a list of
authorized Intergraph CAS applications that can run on the Intergraph CAS HL. For reason #6, you can also install
and run NetHASPMonitorSetup.exe located in the [Product Folder]\Utilities folder. This utility will display the details
of licenses checked out from a network lock.
For reason #7, you might need to modify the NETHASP.INI file on the client computer. For detailed instructions on
how to modify the NETHASP.INI file, refer Network Lock Installation.
Technical Support

HASP HL error 8: Decrypted data length is too short to execute the function call.
Technical Support

HASP HL error 9: An invalid handle has been passed to a function.
Technical Support

HASP HL error 10: The specified field is not recognized by the API.
Technical Support

HASP HL error 11: The installed driver is too old to execute the requested function.
Technical Support

HASP HL error 12: A real-time clock (rtc) is not available.
Technical Support

HASP HL error 13: Generic error from a host system call.
Technical Support

HASP HL error 14: The required HASP driver is not installed.
Technical Support

HASP HL error 15: Unrecognized file format for update.
Technical Support

HASP HL error 16: The requested function cannot be executed in this context.
Technical Support

HASP HL error 17: The binary data passed to the function does not contain an update.
Technical Support

HASP HL error 18: The HASP HL license you requested to update was not found.
Technical Support

HASP HL error 19: The required XML tags are not found. Contents in the binary data are missing or invalid.
Technical Support

HASP HL error 20: The update request is not supported by the HASP HL key.
Technical Support

HASP HL error 21: The update counter is not set properly.
Technical Support

HASP HL error 22: An invalid vendor code was passed.
Technical Support

HASP HL error 23: The used hardware does not support the encryption type.
Technical Support

HASP HL error 24: The passed time value is beyond the supported value range.
Technical Support

HASP HL error 25: Real-time clock battery has run out of power.
Technical Support

HASP HL error 26: Acknowledge data requested by the update ack_data parameter is NULL.
Technical Support

HASP HL error 27: The program is running remotely on a terminal server.
Technical Support

HASP HL error 28: The type of feature requested is not implemented.
Technical Support

HASP HL error 29: Unknown algorithm used in V2C file.
Technical Support

HASP HL error 30: The signature verification operation has failed.
Technical Support

HASP HL error 31: The requested feature is no longer available.
Technical Support

SRM error - buffer corruption has occurred.
Technical Support

The current login request has exceeded the number of stations which might run the software concurrently. SRM
error code = 38.
Technical Support

Indicates a broken session, which can happen if the computer power-save goes on. The license will time-out, and
when the computer wakes up any running applications will not have a license. SRM error code = 39.
Stop and restart the application.
Technical Support

A communication error between the local and remote license managers has occurred.
Check that the network cables are still plugged in.
Technical Support

The requested program license has expired. This may happen if the network licenses are detached.
Technical Support

The HASP License Manager is too old. Update all associated Aladdin drivers and License Managers.
Technical Support

Following could be the causes for this error:
n The software was unable to locate any licenses for this product. A machine setup restored from an image can
generate this error.
Additionally, if you are using other software that uses SafeNet HASP/SRM system, the software installation may
have replaced the HASP driver with an older version than what Intergraph requires for this product.
n Reinstall the HASP drivers for your Intergraph product in the [Product Folder]\Utilities folder or contact
technical support.
n The module of CADWorx is not allowed access with the hardware lock in use. Check Module Access Flags on
this hardware lock with the HASP ESL Maintenance Utility.
a. Run the HASP ESL Maintenance Utility found in the CADWorx Program Group, or run Pulse in the
[Product Folder]\Support folder.
b. Click on Show ESL Data, and check which modules are active on the hardware lock.
n If you have two local Intergraph CAS hardware locks on the same computer. CADWorx only reads date from one
local hardware lock. Please remove one of the hardware locks and try again.
n If you are using both local and network locks, CADWorx always uses the local lock first. If the module is not
authorized on the local lock, you will get this error. CADWorx will not check the network lock for modules if a local
lock is plugged into the computer.
Technical Support

HASP HL error 500: Object not initialized correctly.
Technical Support
HASP HL error 501: Parsed parameter is incorrect.

Technical Support

HASP HL error 502: Logging in twice to the same object.
Technical Support

HASP HL error 503: Logging out twice from the same object.
Technical Support

HASP HL error 525: Error related to incorrect use of system or platform.
Technical Support

HASP HL error 698: The requested type of feature is not implemented.
Technical Support
CADWorx CrypKey Error Number 7001

CADWorx could not find the CADWorxS.lic (CADWorx Steel) or CADWorxD.lic (CADWorx Datasheets) file in the
license folder.
Technical Support

CADWorx could not find the specified license folder.
Technical Support

CADWorx encountered an un-recoverable error. The previous dialog has a more detailed explanation regarding
the error.
To fix CADWorx Error 7003 (Initialization: Driver failed or busy), do the following:
1. Open Control Panel > Administrative Tools > Services. In the list of services verify that the CrypKey License
service is running, see figure below. If the service is not installed, run SETUPEX.EXE to install the service, and
make sure to start the service. The SETUPEX.EXE file is located at paths C:\Documents and Settings\All
Users\Application Data\COADE\CADWorx Steel or C:\Documents and Settings\All Users\Application
Data\COADE\CADWorx Datasheets.
2. Verify that the security settings are appropriate for the license folder:
a. Stand-alone security configuration:
n SYSTEM account and User account have Full Control access or
n The local Everyone group has Full Control access
b. Network Server security configuration:

n SYSTEM account and domain user/usergroup have Full Control access or
n The local Everyone group and domain user/usergroup have Full Control access
3. For CADWorx Steel, delete all files named CADWorxS.* except the CADWorxS.lic file. For CADWorx
Datasheets, delete all files named - CADWorxD.*, except the CADWorxD.lic file.
4. Start Steel_LM.exe or Datasheeet_LM.exe, and email the new Site Code to Intergraph CAS.
Technical Support

To purchase a new license, send an email to icaslicenserequests@intergraph.com or contact your re-seller. Please
include the following information in the email message:
n Your Name, Your Company Name (if applicable)
n Street Address, City, State, Zip Code and Country
n Email Address, Phone Number
n Site Code (see Site Code Retrieval below)
n Number of Licenses
Intergraph CAS can be contacted via the information below or your re-seller:
n Phone: (281) 890-4566 or (800) 899-8787 (US Only)
n Web: http://www.coade.com
n EMail: icaslicenserequests@intergraph.com
n Address: 12777 Jones Road, Suite 480, Houston, Texas, 77070, USA
Site Code Retrieval
The Site Code should be retrieved from the respective computer. Site Code is a unique string identifying the
computer on which the program is installed. This will be required to purchase the product and should be emailed to
icaslicenserequests@intergraph.com along with buyer information as mentioned above.
1. To start the License Manager, go to Start > Programs > CADWorx > License Manager, or click on Authorize
when you run CADWorx Steel as shown in the figure below.

You can try the software for a 15 days evaluation period if you click Yes. Click No to exit the program.
2. After starting the program, retrieve the Site Code as shown on the following dialog. Click on Copy to copy the
number, and send an email.
Site Key Activation

1. To activate a purchased copy, enter the Site Key provided by Intergraph CAS.
2. After entering the key, click on Save Site Key to activate the license. If the site key is valid, then the License
Status will get updated to AUTHORIZATION OK.
If you have purchased more than one license, the License Count displays the number of licenses you have been
authorized. If you requested for network licenses, then the License Count displays the number of licenses and the
word Floating in parenthesis. For example, License Count will display 1[Floating], if you have one authorized
network license.
Technical Support
CADWorx could not find the authorization to run on this computer.

Technical Support
CADWorx Equipment Data Format

CADWorx Equipment 2012/2011/2010/2009 uses a new data format. Drawings saved with CADWorx Equipment
2012/2011/2010/2009 will not work with CADWorx Equipment 2008 or any earlier version of CADWorx Equipment.
Technical Support
Leica Hardware Lock Error Number 7501

Could not read data from a Leica hardware lock.
If a Leica hardware lock is available, please connect it to the computer and then re-start CADWorx. Install Leica
fieldPro (fieldPipe) before running CADWorx.
Technical Support
CADWorx SPLM Error 7502

Could not read data from SPLM (SmartPlant License Manager) server.
If SPLM licensing is available, configure SPLM on this computer to connect to the SPLM server and then re-start
CADWorx. Install and setup SPLM before CADWorx can use a SPLM based license.

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CADWorxError Number 1001

CADWorx Error Number 1002

CADWorx Error Number 1003

CADWorx Error Number 1004

CADWorx Error Number 1005

CADWorx Error Number 1006

CADWorx Error Number 1007

OFFSETs coded for this element.

CADWorx Error Number 1008

CADWorx Error Number 1009

CADWorx Error Number 1010

CADWorx Error Number 1011

CADWorx Error Number 1012

CADWorx Error Number 1014

CADWorx Error Number 1015

CADWorx Error Number 1016

CADWorx Error Number 1017

CADWorx Error Number 1018

CADWorx Error Number 1019

CADWorx Error Number 1020

CADWorx Error Number 1021

CADWorx Error Number 1022

CADWorx Error Number 1023

CADWorx Error Number 1024

CADWorx Error Number 1025

CADWorx Error Number 1026

CADWorx Error Number 1027

CADWorx Error Number 1028

CADWorx Error Number 1029

CADWorx Error Number 1030

CADWorx Error Number 1031

CADWorx Error Number 1032

CADWorx Error Number 1033

CADWorx Error Number 1034

CADWorx Error Number 1035

CADWorx Error Number 1036

CADWorx Warning 1037

CADWorx Warning 1038

CADWorx Warning 1039

CADWorx Error Number 1050

CADWorx Error Number 1051

CADWorx Error Number 1052

CADWorx Required file(s)

CADWorx Plant CADWorxPlant201xH.dll

CADWorx P&ID CADWorxP&ID201xH.dll

CADWorx Equipment CADWorxEquipment201xH.dll

Try re-installing the software.

CADWorx Error Number 1053

CADWorx Error Number 1054

CADWorx Error Number 2001

CADWorx Error Number 2002

CADWorx Error Number 2003

CADWorx Error Number 2004

CADWorx Error Number 2005

ROMAND.SHX font file not found.

CADWorx Error Number 2006

CADWorx Error Number 2007

CADWorx Error Number 2008

CADWorx Error Number 2010

CADWorx Error Number 2011

CADWorx Error Number 2012

CADWorx Error Number 2013