Using Mullins Library to Find Articles

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How to Walk Your Talk: Effective Use of Body Language for Business Professionals

By Amit Kumar Kar, Ajit Kumar Kar

IUP Journal of Soft Skills, March 2017, Volume 11, Issue 1

In this article, Amit and Ajit Kumar Kar explain how our body language affects how well we communicate
with others since body language accounts for 55% of how we communicate in person. First, they
describe different types of body language and how it can be interpreted by others both positively and
negatively. Next, then authors provided several body language tips emphasizing that others pay
attention to 7% of what we say and the rest is communicated through body language. They went on to
explain caveats of body language such as microexpressions that can give away what we may be thinking
although we verbalize nothing. Finally, the authors share the Five Cs of body language: cues, changes,
clusters, character and context.

According to the authors, understanding the body language of others can help us to better
communicate with others by reading their moods, understanding, or openness to our communication.
Also, understanding our own body language can help us to see how others perceive us and our
communication with them. Modifying our body language so that we are aligning what others see to
what we are saying is important in conveying the correct message. The authors provide examples of
how our body language can affect how successful we communicate with others in both our personal and
professional lives.

Searched: Negative Behaviors in the Workplace

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The Smart Way to Repsond to Negative Emotions at Work

By Christine Pearson

MIT Sloan Management Review, March 2017, Volume 58, Issue 3

In this article, Christine Pearson explains how negative emotions in the workplace can be costly to
organizations, however negative emotions in the workplace cannot be avoided. Employees experience
personal problems, poor decisions, and organizational problems that can cause negative emotions in the
workplace. Pearson studied, over two decades, workplace circumstances that produced negative
emotions and how managers handled those situations in both positive and negative manners.

Pearson points out that the ignoring the signals of negative workplace emotions can cost organizations
millions and that most managers are ill-prepared for identifying and confronting negative workplace
emotions. She also provides tips for identifying signals that reveal negative emotions and how
managers can help employees work through particular emotions. Anger, sadness, and fear are
identified as the three most common negative emotions in the workplace and Pearson provides
examples of how to recognize these emotions and help employees find solutions for these emotions by
being accessible to employees and being available to listen to what employees have to say.

Pearson asserts in her article that acknowledging negative emotions early and openly allows manager
and organizations to identify solutions to problems earlier, before causing costly damage to the
organization through turnover, disengagement, and lack of productivity.