Syntel CQA Forum Comparison of Quality Principles CQA Doc No 7

Points for Quality Improvement ( C 14, D - 14, J 10)

Sl Deming Juran Crosby
No. ( 14 Points) ( 10 Points) ( 14 points)
1. Constancy of purpose Build awareness of need and Make it clear that management is
opportunity for improvement. committed to quality.
2. A new philosophy Set goals for improvement. Form Quality improvement teams
with each department represented.
3. Cease dependence on Organize to reach goals Determine where current and
inspection potential problems lie.
4. End lowest tender Provide training Evaluate the cost of quality and
contracts explain its use as a tool
5. Improve every process Carry out projects to solve Raise the quality awareness and
problems concern of all employees
6. Institute training on the Report progress Take actions to correct problems
job identified.
7. Institute leadership Give Recognition. Establish a committee for the Zero
defects program
8. Drive out fear Communicate results Train supervisors to actively carry
out their role in quality improvement.
9. Break down barriers Keep score Hold a zero defects day for all
employees to highlight the changes.
10. Eliminate exhortation Maintain momentum by Encourage individuals to establish
making annual improvement improvement goals
part of regular process of the
company
11. Eliminate targets Encourage communication with
management about obstacles to
improvement
12. Permit pride of Recognize and appreciate the
workmanship participants.
13. Encourage education Establish quality councils to aid
communication.
14. Create top management Do it all over again to show it never
Structures. ends.

Doc No 19 Quality Improvement Page 1 of 2

Syntel CQA Forum Comparison of Quality Principles CQA Doc No 7

Comparison of Principal ideas of Deming, Juran and Crosby

Deming Juran Crosby

Definition Predictable degree of Fitness for purpose Conformance to
uniformity and Requirements
dependability at low cost
Senior management Responsible for 94% of Responsible for > 80% of Responsible for Quality
responsibility problems problems
Performance Many scales: use SPC Avoid campaigns to Zero defects
standard exhort perfection
General approach Reduce Variability: Emphasis on Prevention
Continuos Improvement management of human
aspects
Structure 14 steps 10 steps 14 steps
SPC SPC must be used Recommends SPC but Rejects Statistically
cautions against tool acceptable level of quality
based approach
Basis for Continuos: eliminate Project based approach: A process, not a program
improvement goals set goals

Team work Employee participation in Team / Quality circle Quality improvement

decisions teams

Costs of Quality No optimum, Continuos Optimum, Quality is not Quality is free

improvement free
Purchasing Use SPC through strong Complex problems, use Supplier is extension of
co-operation formal surveys business
Vendor rating No Yes, but work with Yes
suppliers
Single sourcing of Yes No
supply

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