Karthikeyan Chandran

ckarthikeyanbtechit@gmail.com
+91-9944676540

Professional Summary

Having 4+ years of experience in Salesforce.com as SFDC Admin/Developer.

Wide experience in Salesforce application design with Custom Objects, Custom Fields, Pick list,
Record Types, Page layouts, Workflow and Approval Process, Validation Rules, Custom Tabs,
Custom Reports, Folders, report extractions to various formats, design of Visual Force Pages,
Developing analytics, Dashboards, and Email generation according to business requirements.
Experienced in SalesForce.com CRM & Force.com specializing in Visual force Pages, Force.com
API.
Have working knowledge in querying salesforce.com database using SOQL & SOSL queries using
Force.com Explorer, Workbench.
Specialized in NPSP clients. Possessed good knowledge of the business and technical aspects of
SFDC NPSP 3.0 app.
Experienced in Sales Force to Sales Force (S2S) integration.
Good Experience with data migration and updates through the Import Wizard, Apex Data
Loader , Dataloader.io & App Exchange Data Loader in Salesforce.com.
Experience in working with Communities (Partner & Customer) from creating the users to
assigning the profiles giving object access and customizing it according to clients needs.
Installed Sales Force AppExchange Apps, configured and maintained user security permissions in
compliance with organizational needs.
Good Experience in deployment tools Change sets and Force.com Eclipse IDE.
Well versed in cloud technology and on-premise infrastructure integration
for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third party
packages.
Performed wide role as a business analyst with my present employer which included preparation
of solution design documents, BRD documents, Requirement gathering, Customer Interaction,
End user training etc.
Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance
testing using test cases to prove that system conform to specifications of business and quality
requirements.
Implemented new Partner Community and Environment Hub (EH) for our internal organization.

Competencies

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 Analytical Thinking, Problem Solving, Teamwork, Passionate, Customer Focus, Strategic Thinking,
Oral/Written Communication, and Global Collaboration.

Skills

Workflow & Approvals, Validation Rules, Analytics, Case Management, Apex Data Loader, Data
Import Wizard, Workbench, Force.Com Eclipse IDE, Object Oriented Programming, CSS, MS SQL
Server, Apex, Visual force, HTML, JavaScript, Web Services, Open Source Technologies, SOQL,
SOSL, AJAX, WSDL, Google Apps, Social Media.

Experience
4+ Years in Cloud Computing and Salesforce.com: Force.com, Sales Cloud, Service Cloud, App
Exchange, application development and administration.
1+ Year in MS SQL server database administration

Knowledge
CRM Trends and User Adoption.
IT and Business Trends.
Social Media influence on Businesses and Consumers.

Education
Bachelor of Technology (Information Technology), India 2008.
Continuing Education with Salesforce.com via Premier Training Program.
Salesforce.com Certified Force.com Developer (Summer' 14).

Other
Actively involved in the salesforce.com Success Community Group.
Chennai Salesforce.com Developer User Group Member.
Handled the Salesforce.com premier support for issues/feature activations, etc.

Professional Experience

dB Professionals (India) Private Limited. Jan-2012 to Present

Client : Portfolio Center

Role : Salesforce Administrator/Developer

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Period : Apr-2016 to July-2016
To create a database for tracking professional outreach, hiring information, and internship contacts. to
expand use of this database over the next two years to include academic department outreach (future)
and to enter new lead records in Salesforce while making the outreach efforts.

Responsibilities:

Sharing Settings: OWD is set to Private in production org.

Created a new profile with required object access, record type assignment to users, performed
Page layout customization.
Made data import for various standard and custom objects in production org.
Performed to creating workflow and validation rules.

Client : Adar IT
Role : Salesforce Administrator
Period : Dec-2015 to Jan-2016
The ADAR IT team developed strong competencies in data center operations, virtualization technologies
such as VMware, and storage technologies such as NetApp. The company then developed a way to
deliver all IT infrastructure services (servers, desktops, backup, software and support) via an Internet-
based, secure private network.

Responsibilities:

Native Salesforce - Outlook integration in production org.

Performed Page layout customization.
Worked in lead conversion with custom picklist field value from lead standard field to account
object custom picklist field.

Client : ProTrans
Role : Salesforce Administrator/Developer
Period : May-2015 to Sep-2015
ProTrans is committed to providing innovative logistics solutions
that meet or exceed our customers needs and expectations. We
encourage our business partners to support ProTrans Corporate
Social Responsibility (CSR) and Sustainability initiatives
consisting of social, environmental, business conduct and
compliance programs integrated in ProTrans operational systems
and corporate strategy.

Responsibilities:

Configured the users and the permissions, organization wide default settings and the sharing
settings.
Created custom objects and custom fields with formula, validation rules, workflow rules.
On Lead, Account,Opportunity objects - Removed record type permissions on various users and

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 profiles, assigned page layouts for record types.
Created several reports with various report format, dashboards in their org.
Created approval process for a custom object with email template using merge fields and
assigned this in new approval process.
In Contract Object, created a process builder rule when the Opportunity Stage is Closed Won,
the Contract record gets auto created also set an email notification to Opportunity Owner & a
public group to let them know that the contract record has been created.
Created a validation rule on contract object that contract Owner should NOT be able to 'Activate'
the contract record until Contract Stage is changed to certain stage.

Client : Gibraltar Business Capital (GBC)

Role : Salesforce Administrator/Developer
Period : May-2015 to Sep-2015
Gibraltar Business Capital provides small- to medium-sized business owners fresh and accessible capital
alternatives to a commercial bank loan, which is typically more restrictive. Their business include Asset
based lending, Factoring Technology finance, Financial sponsor solutions, Merchant cash advance, etc.
The primary goal of this project is to provide their reps with a quick and easy way to make calls, log notes
and move through the sales cycle with customers. GBCs other division namely, Gibraltar Capital Advance
(GCA) have already implemented Salesforce.com in their business. Now the Gibraltar Capital Holdings is
restructuring to amalgamate GBC and GCA. The GBC setup will be completed on GCAs shared instance
with additional customizations as required by GBC. For the most part, the data will be segregated, ie.
GCA will not be able to see GBC data and vice versa. There are a few hybrid sales roles that require
access to some GCA and GBC data.Executive management and marketing will require access to all data.

Responsibilities:

Performed customizations to meet the requirements of GBC by creating custom fields in

Accounts, Contacts and Opportunities and providing necessary Access Controls.
Created Triggers to update the Base Rate and Status fields on the Opportunity object whenever
the Base Rate is updated in Prime Rate object, and Status field is updated in Credit object
respectively.
Developed Apex Class Test Class for the above Triggers to main the Code Coverage.
Introduced a Process Builder to update the Account self Lookup field that related to Referred By
field only when the record type is "GBC Prospect/Client".
Created Workflow Rules, Field Updates, Email Alerts, Email Templates, Tasks to meet the
functionalities as required by GBC.
Performed data import for Accounts, Contacts, Opportunities and Activities objects using Apex
Data Loader.
Performed Unit, Integration, Regression and User Acceptance Testing.

Client : CCAP
Role : Salesforce Administrator/Developer
Period : Jun-2015 to July-2015
Responsibilities:

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 Developed an VF page for mass record creation in a single page, its worked as a form to create
multiple records in a single page.
Created a custom trigger to rollup a child record count in master(Contact-custom),.
Used standard duplication rule in a system with email field as matching criteria to avoid created
duplicate records in system.

Client : RPaaS Salesforce Application Development (In-house App),

GTR Inc.,
Role : Salesforce Administrator/Developer
Period : Nov-2012 to Present

Responsibilities:

Actively involved in Developing an Application, RPaaS within Force.com platform and listing it in
the Salesforce AppExchange.
It is developed based on S-Q-I-O (Sourcing-Qualifying-Interviewing-On-Boarding) model.
Developed the application with several Custom Objects, Workflow Rules (including Time-
Dependent), Validation Rules, Apex Triggers to initiate the integration between different third
party applications and Salesforce.com.
Developed several Apex Classes, Controllers, and Visualforce pages, various Reports (summary
reports, matrix reports, pie charts, and graphics) as per the requirements of the application.
Created workflow rules and defined related tasks, email alerts, and field updates.
Implemented pick lists, dependent pick lists, lookups, master detail relationships,
validation and formula fields to the custom objects.
Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on record pages.
Created many Visual force pages for the above S-Q-I-O stages. The visualforce pages get the
details of Candidate Records and see the list of candidates getting sourced, qualified,
interviewed and on-boarded.
Used Force.com, Apex Data Loader for data migration.
Created Test Methods to provide maximum Code Coverage to the triggers and other Controller
classes.
Implemented field level security, profiles and audit trail setup.
Performed Unit, Integration, and Regression.
Prepared User Manual for the RPaaS Application.
Created a managed package and published it in the Salesforce AppExchange.
Performed RPaaS Post Installation Customization to the Customers.
Performing Release Management of RPaaS which is an on-going task.
Post production support to ensure the users have a great experience working with the
application.

Client : Authentify Inc

Role :Salesforce
Administrator/Developer
Perio : Sep 2014 to Feb 2015

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d

Authentify is security firm providing two-factor authentication systems to banks. They needed a
powerful secure tool to report to those bank customers the successes and failures of those
authentication sessions.

Migrated an on premise solution to a cloud solution for a customer who had a huge customer database.
Every 90 days, they externally create 697,000 records and 3 GB of files, which are then pushed into
Salesforce and then subsequently deleted per schedule. We provided their customers access to their
aggregate session data analytics through a Customer Community. This implementation required a great
deal of automation, including implementation of batch Apex, Visualforce pages, Triggers and many other
force.com prebuilt components. Security was a critical priority and getting the access controls right was
critical to this projects success.

Responsibilities:

Developing and Configuring Customer portal(Communities) for the clients service cloud
Performed the role of a developer and admin in configuring and implementing the community
feature in Salesforce.
Configured the external users and communities which come across various service channels in
the stake holders business.
Prepared solution design document, BRD, User story Management and participated in
developing solution with the team members.
Implemented triggers in assigning owners for cases and round robin method using distribution
engine to assign the owners dynamically from queue.
Created triggers to perform complex validation rules and field updates.
Created an Integration point with the clients legacy portal.

Technology Exposure:

Client : iKnowledge
Role : Salesforce Administrator
Perio : May-2014 to Aug-2014
d

iKnowledge is a global client needed to localize their customer portal and partner portal. This required
advanced administrative and development skills to enable the localization features, portal customizing,
updated landing pages, objects and fields with translated content and multiple price books.

Responsibilities:
Worked closely with the client in gathering business requirements and their technical
infrastructure for CRM based enterprise solutions.
Actively involved in all the stages of the project life cycle which include designing, development,
implementation, testing, and deployment of the application.
Involved in creating VF pages and custom labels on SalesForce.com.
Implemented multilingual on VF page, so users have the ability to see the translated into
multiple languages.
Developing and Configuring Customer portal for the clients sales cloud.

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 Performed the role of a developer and admin in configuring and implementing the Portal feature
in Salesforce.
Configured the external users and Portals which come across various service channels in the
stake holders business.
Developed and customized the self service customer portal with multilingual support.
Performed Unit, Integration, Regression and User Acceptance Testing.
Followed the Deployment lifecycle, DEV to QA, QA to Stage, and Stage to Production.
Created Test Cases and coordinated change requests to drive the business requirements during
development and Testing stages.
Provided Training to the end users.

Technology Exposure:

Client : The Chicago Lighthouse

Role : Salesforce Developer/
Administrator
Perio : Oct-2013 to Dec-2013
d

Chicago client needed to localize their customer portal and partner portal. This required advanced
administrative and development skills to enable the localization features, portal customizing, updated
landing pages.

Responsibilities:

Performed the roles of Salesforce.com Developer/Administrator.

Overall responsible of implementing their NPSP applications on Force.com platform.
Installed and customized the NPSP package and additional customizations in their Salesforce org.
Participated in the client meetings in gathering user requirements, providing technical
consulting, presenting them design overviews and demos in various stages during the
implementation process.
Involved in creating data models and high level system designs, implementation, test plan, test
cases during the entire software life cycle.
Data migration between organizations using external/internal data loading tool.
Created design and user guide documents for the applications implemented.
Provided necessary training to their team and end users.
Participate, demonstrate, exchange knowledge on quarterly meetings to discuss about new
software releases and tools.

Client : Jewish Education Team (JET)

Role : Salesforce Administrator
Perio : Aug-2013 to Oct-2013
d

JET client needed to localize their customer portal and partner portal. This required advanced
administrative and development skills to enable the localization features, portal customizing, updated
landing pages

Responsibilities:

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 Performed the roles of Salesforce.com Administrator.
Overall responsible of implementing their NPSP applications on Force.com platform.
Involved in creating Data management functionality and migrating data from NonProfitForce to
NonProfit Starter Pack (NPSP).
Performed the role of admin in configuring and implementing the Users, Roles, Reports and
Dashboard in Salesforce.
Completed the bulk complexity Data migration including Archived Activities and System Audit
field data.
Provided necessary training and document to their administrator and end users.

Client : Bridgelux, Inc

Role : Salesforce Administrator
Perio : May-2013 to Aug-2013
d

This semiconductor and LED manufacturing giant required an effective cloud based CRM system.
Bridgelux has a global customer base, which must be managed with multiple tiered pricing for channel
partner and customers.

The tier pricing was complex and required automation with custom components. Their unique pricing
approval process needed triggers to be activated based on tier price. To manage installment payments,
we implemented payment scheduling system.

Responsibilities:

Actively involved in all the stages of the project life cycle (new implementation) which include
designing, development, implementation, testing, and deployment of the application.
Worked on various salesforce.com standard objects like Accounts, Contacts, Cases,
Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model,
Validation Rules, Workflow Rules, Page Layouts, Components, Visual force Pages as per the
requirements of the application.
Customized the Page Layouts for Standard Objects like Opportunity, Contacts, and Accounts
depending upon user roles, and groups.
Implemented Data segregation through Record Types and Field level security.
Used eclipse Force.com toolkit to develop custom logic and objects.
Audited, uncovered and resolved data integrity issues with legacy systems.
Completed bulk imports of data with the complexity relationships using Apex Data Loader and
import wizard.
Developed custom Report Types and Reports and Dashboard.

Technology Exposure: Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers,
Triggers, Sharing Rules, Visual Force Pages, Workflows, Email Updates and Approval Process etc.

Client : On Earth Peace

Role : Salesforce Administrator
Perio : Jan-2013 to May-2013
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Responsibilities:
Overall responsible of implementing their NPSP applications on Force.com platform.
Involved in creating Data management functionality and migrating data from Convios Common
Ground (CCG) to NonProfit Starter Pack (NPSP).
Performed the role of a developer and admin in configuring and implementing the Users, Roles,
Reports and Dashboard in Salesforce.
Created design and user guide documents for the applications implemented.
Provided necessary training to their junior developers and end users.

Client : Ashley Furniture, Arcadia, WI, USA

Role : SQL Server DBA
Duration : Feb-2012 to April-2013

Ashley Furniture (Ashley) is one of the leading furniture manufacturing companies in the USA. They
produce a wide range of quality furniture that is marketed worldwide. They have their own
manufacturing, assembling and distribution facilities throughout the USA. Their home stores and
corporate stores are located in various locations in the USA.

As a SQL Server DBA, I was looking after the entire maintenance services for their SQL Server databases.

Responsibilities:

Installing SQL Server 2005 and updating it with the latest service packs.
Migration from SQL Server 2000 to SQL Server 2005.
Exporting and Importing of databases using Export/Import tools.
Creating databases, tables, views, Pivot Tables, indexes and constraints on large databases.
Creating and modifying clustered Indexes and non-clustered Indexes on all the required tables
and increasing the performance.
Planning Backup/Restore Strategy and automating it.
Performing database mirroring.
Implementing Linked Server between Order Placement databases to admin database for cross
database transactions.
Troubleshooting of different conflicts between two servers in Replication.
Setting up the Schedule jobs, alerts and notifications.
Creating users and logins with appropriate roles, dropping and locking the logins, monitoring the
user accounts, creation of Groups, Granting the Privileges to Users and Groups.
Running DBCC consistency checks, rebuild indexes, and update statistics for databases on regular
basis.
Identifying and troubleshooting and diagnosing database problems.
Configuring the Log shipping and created the Standby server.

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