How to write a complaint letter?
Sender Address: On the left hand side
Date: On the left hand side
Recipient Address: On the left hand side
Greeting: Dear Mr Scott, (if you know the
person's name) or Dear Sir/ Madam, (if you
don't know the person's name)
Introduction: give your reason for writing and
specific information about the product or
service, including where and when you bought
it.
Reasons for the complaint: write one or two
paragraphs saying why the product was
misleading and what went wrong with it.
Reactions to your complaint: say what happened
when you took the product back or complained
for the first time.
45 Milton Street,
Cambridge.
25 October, 2002
Fitness Prducts Ltd,
St Helier,
Jersey JE6 9NJ
Dear Sir/ Madam,
I am writing to you about a Tour de France
exercise bike (serial number 39879) which I
th
bought from Mogul Megastores on 29
September for $499.99. I enclose copies of the
guarantee and receipt.
In your advertising you claim that, by using the
exercise bike for ten minutes a day, you would
lose at least two kilos a week. I have been using
the bike for a month now and it is as though I
have done no exercise at all. In fact, the more I
use the bike, the more weight I seem to put on,
despite following the instruction manual
carefully.
Even worse than that, the bike is extremely
badly made. The speedometer stopped working
after a week and the machine that measures
heartbeats must also have broken since it gave
readings of over two hundreds beats per minute
when I was cycling at full speed. I was so
worried that I went to the doctor, who told me
not to worry as my heartbeat was perfectly
normal. However, the final straw came when the
pedals broke just as I was cycling at full speed.

Your demands: say clearly what you want the
company to do.
Formal ending: State further action that you will
take if your demands are not met.
The most formal ending for a formal letter is 'I
look forward to hearing from you.
Signing off: Yours sincerely, (if your letter starts
with Dear Mr... or Dear Ms...) // Yours Jeffreys
faithfully, (if your letter starts with Dear Sir/
Madam) Sign your name and print it clearly.
As well as falling off the bike and nearly
breaking my arm, I pulled a muscle in my thigh,
which has caused me considerable pain and
meant that I have had to take three days off
work.
When I took the exercise bike back to Mogul
Megastores, not only did the manager refuse to
refund my money, but said that he wouldn not
repair the bike either. He was also extremely
rude and treated me as if I was stupid to have
bought the bike in the first place.I would like
you to refund my money as soon as possible and
I suggest that you pay compensation for the
injuries I have received.
Unless I receive a satisfactory reply within the
next three weeks, I will have to take further
action. I have already been in contact with my
local consumer protection office in order to ask
for advice and they have recommended me to
take legal action, if I do not get full satisfaction.I
look forward to hearing from you.
Yours faithfully,
A . N. Jeffreys (Mr)
45 Milton Street,
Cambridge.

25 October, 2002

Fitness Prducts Ltd,

St Helier,
Jersey JE6 9NJ

Dear Sir/ Madam,

I am writing to you about a Tour de France exercise bike (serial number 39879) which I bought from Mogul
th
Megastores on 29 September for $499.99. I enclose copies of the guarantee and receipt.

In your advertising you claim that, by using the exercise bike for ten minutes a day, you would lose at least two kilos
a week. I have been using the bike for a month now and it is as though I have done no exercise at all. In fact, the
more I use the bike, the more weight I seem to put on, despite following the instruction manual carefully.
Even worse than that, the bike is extremely badly made. The speedometer stopped working after a week and the
machine that measures heartbeats must also have broken since it gave readings of over two hundreds beats per
minute when I was cycling at full speed. I was so worried that I went to the doctor, who told me not to worry as my
heartbeat was perfectly normal. However, the final straw came when the pedals broke just as I was cycling at full
speed. As well as falling off the bike and nearly breaking my arm, I pulled a muscle in my thigh, which has caused
me considerable pain and meant that I have had to take three days off work.

When I took the exercise bike back to Mogul Megastores, not only did the manager refuse to refund my money, but
said that he wouldn not repair the bike either. He was also extremely rude and treated me as if I was stupid to have
bought the bike in the first place.I would like you to refund my money as soon as possible and I suggest that you pay
compensation for the injuries I have received.

Unless I receive a satisfactory reply within the next three weeks, I will have to take further action. I have already
been in contact with my local consumer protection office in order to ask for advice and they have recommended me
to take legal action, if I do not get full satisfaction.I look forward to hearing from you.

Yours faithfully,
Jeffreys
A . N. Jeffreys (Mr)