Customer Satisfaction

Questionnaire
SEPTEMBER 2007 FR MKG009 Rev. 1

We thank you for answering this questionnaire.

Please help us to improve with your opinions.

Your opinion about our PRODUCTS:

1 DIBAL Retail Scales Range (variety of models and versions, formats, etc) VERY GOOD
is in your opinion...

2 DIBAL Industrial Weighing Range (platforms, indicators, ...) (variety of EXCELLENT

models and versions, formats, etc ) is...

3 DIBAL Weighing and Labelling Range (variety of manual or automatic FAIR

weighing and labelling systems) is...

4 The Quality of DIBAL Retail Scales is... VERY GOOD

5 The Quality of DIBAL Industrial Weighing products is... EXCELLENT

6 The Quality of DIBAL Weighing and Labelling Systems is... EXCELLENT

7 DIBAL Communication Technology (scales networking, PC VERY GOOD

connection,...) is...

8 The Design of DIBAL Retail Scales is... EXCELLENT

Click on the grey box to send us your comments and suggestions about our PRODUCTS:

FR MKG009 Rev. 01
 Your opinion about our PRICES:

9 The Price of DIBAL Retail Scales is... GOOD

10 The Price of DIBAL Industrial Weighing products is... FAIR

11 The Price of DIBAL Weighing and Labelling System is... POOR

12 The Price of DIBAL Spare Parts is... NO ANSWER / DON'T KNOW

13 The Price of OUR Repairings is... NO ANSWER / DON'T KNOW

Click on the grey box to send us your comments and suggestions about our PRICES:

Your opinion about DELIVERY TIMES:

14 The Delivery Time of DIBAL Retail Scales is... VERY POOR

15 The Delivery Time of DIBAL Industrial Weighing products is... VERY POOR

16 The Delivery Time of DIBAL de Weighing and Labelling Systems is... POOR

17 The Delivery Time of DIBAL Spare Parts is... VERY POOR

18 The Delivery Time of DIBAL Repairings is... VERY POOR

Click on the grey box to send us your comments and suggestions about our DELIVERY TIMES:

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 Your opinion about our CUSTOMER SUPPORT:

19 The Support you receive from your contact person in DIBAL is... POOR

20 The Support you receive from DIBAL Export Department is... VERY POOR

21 The Support you receive from DIBAL Accounts Department is... POOR

22 The Support you receive from DIBAL Technical Support Service is... POOR

Click on the grey box to send us your comments and suggestions about our CUSTOMER SUPPORT:

Your opinion about our TRAINING AND DOCUMENTATION:

23 The Training (courses) offered by DIBAL is... GOOD

24 DIBAL Commercial Documentation (catalogues, brochures,...) is... GOOD

25 DIBAL Technical Documentation (manuals, ...) is... GOOD

Click on the grey box to send us your comments and suggestions about our TRAINING AND
DOCUMENTATION:

Thank you very much for your collaboration. If you wish, you can send us your personal
information: (To write, click on the grey boxes)

Date: Company: Name: Position:

Please, once you have filled the questionnaire, save and send the file by e-mail to the
following address: adedios@dibal.com

FR MKG009 Rev. 01