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Qualification:
CUSTOMER SERVICES NC II
Unit of Competency:
PREPARE PRODUCTS FOR DISPLAY
Module Title:
PREPARING PRODUCTS FOR DISPLAY
If you have questions, don’t hesitate to ask your trainer for assistance.
You may already have some of the knowledge and skills covered in this module
because you have:
If you can demonstrate to your trainer that you are competent in a particular
skill or skills, talk to him/her about having them formally recognized so you don’t have
to do the same training again. If you have a qualification or Certificate of Competency
from previous trainings show it to your trainer. If the skills you acquired are still current
and relevant to this module, they may become part of the evidence you can present
for RPL. If you are not sure about the currency of your skills, discuss it with your trainer.
After completing this module ask your trainer to assess your competency.
Result of your assessment will be recorded in your competency profile. All the learning
activities are designed for you to complete at your own pace.
Inside this module you will find the activities for you to complete followed by
relevant information sheets for each learning outcome. Each learning outcome may
have more than one learning activity.
MODULE CONTENT………………………………………………………………. 8
ASSESSMENT CRITERIA:
1. Merchandise are unpacked in accordance with store policy
2. Merchandise are placed on floor, fixtures , shelves and in determined
locations in accordance with store policy
3. Merchandise are displayed to achieve a balanced, fully stocked
appearance and promote sales
4. Damaged, soiled, or outdated stock are identified and required
corrective action are taken in accordance with store procedures
5. Stocks are rotated in accordance with stock requirements and store
procedures
6. Stock are presented in conformity with special handling techniques and
other safety requirements
7. Customer’s objectives desires and problems related to products or
services are identified and utilized follow-up questions.
8. The needs of different characteristics and personalities of customers
are met using an appropriate approach.
9. Verbal communication is translated into written or electronics
communication accurately and efficiently.
10. Written communication is produced according to accepted format
11. Active listening techniques to enhance the message reception are used.
12. Encoding is undertaken accurately and proficiently in accordance with
established standards.
Prerequisite:
LEARNING
Place and Arrange Merchandise
OUTCOME #1
CONTENTS:
Principles of display
Elements and principles of design
Trends in retail design
Store policies and procedures regarding merchandising of stock
Safety requirements related to the transport, storage and handling
of goods
Relevant considerations such as but not limited to
o Location of display areas
o Availability and use of display materials
o Stock rotation / reshuffle
o Stock replenishment
o Stock classification or range
o Store promotional themes, including advertising, catalogues,
and special offers
ASSESSMENT CRITERIA:
1. Merchandise are unpacked in accordance with store policy
2. Merchandise are placed on floor, fixtures , shelves and in determined
locations in accordance with store policy
3. Merchandise are displayed to achieve a balanced, fully stocked
appearance and promote sales
4. Damaged, soiled, or outdated stock are identified and required
corrective action are taken in accordance with store procedures
5. Stocks are rotated in accordance with stock requirements and store
procedures
6. Stock are presented in conformity with special handling techniques and
other safety requirements
CONDITION:
Student/trainees must be provided with:
EVALUATION METHOD:
Written test / case study or scenario or situation analyses
Oral questioning / interview
Portfolio / third-party report
Demonstration / practical test
Learning Outcome 1
Place and Arrange Merchandise.
Learning Activities Special Instructions
Read and understand the information sheet and
1.Read Information Sheet 1.1-1 on Visual check yourself by the self-check. You must
Merchandising answer all questions correctly before proceeding
to the next activity.
2.Answer Self-check 1.1-1
Compare answer with answer key 1.1-1
1. Explain how the principles of display affect the marketability of the products
2. Demonstrate the different visual merchandising techniques.
1. Coordination of physical elements in place of business, so that its project the right
image to its customers
2. The purpose is to attract ,engage, motivate the customers towards making a
purchase
Learning objective
INCORRECT
Fashion apparel wall presentation.
In the correct example, formal balance
is achieved by creating a mirror image
of garment on both sides of a center
line. This does not occur in the
incorrect example
INCORRECT
MERCHANDISE PRESENTATION
The ways goods are hung, placed on shelves, or
otherwise made available to customers
Shoulder-out
Only one side shows
Face-forward
Hanging garment so full front faces viewer
METHODS OF DISPLAY
Shelving
Hanging
folding
Pegging
Dumping
DISPLAYED
MERCHANDISE
Should be current
Represent styles and lines
Should be well stocked
In demand
New (inform customers of what is available)
Encourage additional purchases
Promote current theme
Look good on display
ELEMENTS IN VISUAL MERCHANDISING
Fixtures- To make store’s wall merchandisable, wall usually covered with a skin that
is fitted with vertical columns of notches.
Most common types of fixtures:
Stands- Used in a variety or assortment window- from glass line to the back of the
display window
Platforms and Elevations- Platforms or Elevations can be tables and other pieces
of furniture that can be used to raise up a mannequin, a form or arrangement of
merchandise
Round rack- Circular racks on which garments are hung around the entire
circumference
Bin- A rimmed table or bin used to hold sale or special merchandise on the sales
floor, especially in discount operations; it has no formal arrangement
T-Stand- Freestanding, two-way stand in the shape of a T, that holds clothes on
hangers, sometimes with one straight Arm and one waterfall
Four way face out- A fixture with four extended arms, that permits accessibility to
hanging merchandise all the way around
Atmospherics
The design of an environment via:
visual communications
lighting
color
Sound
Music viewed as valuable marketing tool
Often customized to customer demographics
Can use volume and tempo for crowd control
Scent
Smell has a large impact on our emotions
Victoria Secret, The Magic Kingdom, The Knot Shop
Can be administered through time release atomizers or via
fragrance-soaked pellets placed on light fixtures
Learning objectives:
The way that a store maintains merchandise displays will vary, depending on store
size, location and a range of other factors. Large stores may have policies and
procedures in place for how and when they monitor stock levels, rotate and move
stock, discount prices and take down the display.
Rotating stock
It's a common practice in many stores to rotate stock. This means moving stock that
has been on display the longest to the front of the display. Any stock brought from
CBLMs on Customer Services Date Developed: Document No.
NC II May 2017 Issued by:
Date Revised:
Preparing Products for
Page 25 of 115
Display Revised by:
Veronica Joy A.
Revision #
Celestial
storage to replenish a display should be placed behind existing stock on the shelf. This
is particularly important for perishables with a use-by date. This is known as the FIFO
policy – First in, First out. More information about FIFO can be found in the Stock topic
of the Policies and procedures training room.
Moving stock
Some displays, especially the more portable ones such as gondola racks, can be
moved around different locations in the store during a promotion to take advantage of
the traffic flow in the store. This can be done to make way for newer displays, when
items are discounted for quick sale, or according to store policy.
Tidying stock
As well as monitoring for stock levels, retail operators should check displays regularly
to make sure stock is neat, tidy, safe and within reach of customers.
If a store is busy or a promotional display is popular, then items may be out of place
or messy. A table full of jumpers on display may need to be folded and placed back in
size order. A dress may have slipped off a hanger and be on the floor. A box of cereal
may have been picked up by a customer and put down again in the biscuit aisle.
Discounting stock
Stock is discounted for a number of reasons, e.g. to clear it and make way for new
merchandise, as part of a special promotion, or to sell excess stock.
Often, stock that is part of a display will be discounted towards the end of its display
cycle. Sometimes, it may be discounted twice – 'marked down' and then 'priced to
clear'. This strategy is particularly used for perishables that might be nearing their use-
by date.
Just as when you set up a merchandising display, the most important thing to
remember when removing the display is safety.
Try to remove the display with minimal impact on the customers and other staff in the
store. This might mean waiting until closing time in a busy store.
Use lifting equipment if the items you are removing are heavy.
Be careful if you need to remove props and stock that are on high shelves. Use a safe
step ladder or something similar. Don't climb on shelves or counters that may not be
able to hold your weight.
Once you have removed stock on display, you need to store or discard it. Follow store
policies and procedures for this stage of the display cycle.
1. What is FIFO?
2. It is effective to rotate stocks to show that products are always fresh and are made
available to customers
LEARNING
Prepare display labels/tickets
OUTCOME #2
CONTENTS:
Manual and electronic ticketing equipment and corresponding
manufacturers’ instructions and design specifications, including those on
use, maintenance, and storage
Manual and electronic ticketing equipment and corresponding company
policies and procedures on security
Pricing requirements and corresponding manufacturers’ instructions and
design specifications, including those on use and maintenance
Store procedures on preparation of tickets
Enterprise standards regarding the quality of labels and tickets
Enterprise policies regarding the preparation of labels and tickets for
window, wall, and floor displays
ASSESSMENT CRITERIA:
1. Electronic ticketing equipment and pricing requirements are used and
maintained in accordance with manufacturers’ instructions and design
specifications
2. Tickets are prepared in accordance with store procedures
3. Soiled, damaged, illegible or incorrect labels/tickets are Identified and
corrective action taken
4. Labels/tickets for window, wall or floor displays are prepared in
accordance with store policy,
5. Ticketing equipment are maintained and stored in a secure location
CONDITION:
EVALUATION METHOD:
Written test / case study or scenario or situation analyses
Oral questioning / interview
Portfolio / third-party report
Demonstration / practical test
Learning Outcome 2
Prepare display labels/tickets.
Learning Activities Special Instructions
Read and understand the information
1.Read Information Sheet 1.2-1 on sheet and check yourself by the self-
Operating the Ticketing Machine check. You must answer all questions
correctly before proceeding to the next
2.Answer Self-check 1.2-1 activity.
Compare answer with answer key 1.2-
1
Label dispensers have many uses. Imagine how many items you purchase have
labels, almost everything. Those labels were either applied by a machine or by hand,
and most likely were peeled from the backing paper using some sort of label dispenser.
Some of the more popular are bulk mailing, manufacturing, packaging, food and
beverage, fast food, photo labs, and more.
A price gun is a tool used in small and large retail outlets to label products with price
stickers of varying sizes. While there are a wide variety of pricing gun manufacturers
that offer different styles and features, most pricing guns operate in a similar manner
i.e. dispensing price labels from a roll.
Using a price gun enables speedy price-marking for products and over-pricing for
price reductions for sales or special offer items etc. One of the best benefits of the
hand-held price gun is its efficiency and mobility i.e. they are small and lightweight
and can be easily taken to the location where the products need to be labelled in
store. The gun is held in one hand and by pulling the handle upwards the leading-
edge of the roll of labels is pulled through the gun by its internal mechanism and
thereby partly ejects one sticker out of the 'mouth' of the gun ready to be applied
directly onto the product. The used backing paper is automatically separated from
the labels as they are dispensed and that generally comes out the rear of the price
gun ready for tearing off as required by the operative. Please see image and
explanation.[1]
Today, computer based systems are so multi-functional that many tasks have
become automated. Self-Checkouts or checkouts totally operated by the customer
are now being assessed in Australia and if successful will also reduce the need for
many Point of Sale operators. These systems operate in European countries and
operate in many Australian Libraries and Capitol city Airports
Many larger retail stores use electronic ticketing equipment to create price tickets.
Sometimes the tickets are created in Head Office so that all the stores within that
company have price and ticket conformity.
Price tickets usually include the following information, whether they're printed or
written by hand:
Display tickets will be provided by the Visual Merchandising Manager upon request.
This will ensure that company standards for display are maintained. No handwritten
display tickets are to be seen at Harriotts. To request a display ticket, the following
information must be provided:
1. The lead line – a short, catchy line eg. ‘Today only’, ‘Reduced’ or ‘New’.
2. The head line - this should identify the merchandise, eg. ‘New Summer Suits’.
3. The descriptive line - this tells the customer about the merchandise especially
the benefits that aren’t obvious, eg. “Made from cool wool”.
4. The price line - tells customers the price of the merchandise. The cents are
written smaller than the dollars to avoid confusion.
5. The base line - describes the quality, conditions or weight of the merchandise,
eg. “While stocks last”.
The Visual Merchandising manager will provide coordinated display material for all
store-wide promotions. Department managers will be given guidelines for the erection
of store-wide promotional material.
Harriotts must adhere to the Fair Trading Laws. These laws are:
There is a second regulation that applies to supermarkets. This is the Australian code
of practice for computerised checkout systems in supermarkets. This code doesn’t
apply to Harriotts but it’s handy to know what it covers. This code states that:
I. If the price displayed at the checkout and on the receipt is higher than
the shelf label or ticketed price, then the customer is entitled to receive
that item free of charge.
II. If multiple items are scanned and the scanned price is higher than the
shelf label or ticketed price, then the first item is given free and the
remaining items are charged at the lower price.
Retailers understand that selling the right product for the right price at the right time
is what makes a business profitable. While retail pricing strategies may vary from
one business model to the next, implementing good pricing practices should be a
standard for all retailers. Not only do good pricing practices improve customer
satisfaction but it also assures compliance with the law.
Pricing errors can cost a retailer much more than a dissatisfied customer.
Poor pricing practices can result in undercharges that drain a retailer's profit.
Haphazard or inefficient pricing can also lead to civil or criminal fines if a retailer is
convicted of charging more than the advertised shelf price.
And then there is the vendor MAP pricing to contend with. MAP or minimum
advertised pricing policies are set by vendors to ensure the integrity of the pricing its
products is maintained at retail level. Simply stated, the vendor sets a maximum
price you can advertise a product for in your ads or on your website. If you go below
this price, they have the right to refuse to sell to you.
1. Develop written procedures for all forms of pricing activity in your store.
Include ways to ensure that the price in the store's computer matches the
posted or advertised price. Remember that your customer expects to receive
the lowest price posted or advertised.
2. Develop training programs for store employees that stress your commitment
to accurate pricing.
1. Designate a pricing coordinator for your store. Usually best for the Assistant
Manager to do this since it is also a great development opportunity for him or
her.
2. Give one employee responsibility for the accuracy of prices of all Direct Sale
Delivery items. Make sure DSD vendors check with the pricing coordinator
before they do any pricing.
3. Check prices of a random sample of items - 50 or so - every day to ensure
that the price in the store's computer matches the posted or advertised price.
4. Make sure prices in every aisle, section or area of the store are checked
several times a year. This is the only way you will find all of the undercharges.
A "label" is any label, mark, sign, device, imprint, stamp, brand, ticket or tag.
Labelling
Included Substances
A prepackaged product should not claim that it contains a substance when in
fact it does not. For example, if the label on a product claims that it
"contains lemon" when it contains no lemon, then the label may be found to
be misleading.
Excluded Substances
A prepackaged product may not claim that it does not contain a substance
when it actually does. This same product label may also claim that it contains
"no irritants". If it can be shown that the product contains a known irritant, then
the label may be found to be misleading.
product identity
product net quantity
dealer's name and principal place of business
Example of Liquid and Viscous Products with Mandatory Label Information:
2.1.1 Definition
Section 10 Act Section 30 Regulations
The product indentity declaration is a statement of the product's common or generic
name, or it may be defined in terms of its function.
2.1.2 Language
2.1.3 Location
Section 12 Regulations
The product identity must be shown on the "principal display panel" of the package.
Refer to Section 2.5 for the definition.
Where there are two or more principal display surfaces that are of equal size and
prominence as the principal display panel, the product identity and net quantity
declarations can be shown in only one of the official languages on one surface if
such information is shown in the other official language on one of those other
surfaces.
2.1.6 Exemptions
Subsections 5(1) & 5(3) Regulations
Under certain conditions, when the product is usually sold by count and is packaged
in such a way that it is visible and identifiable, or the label has an accurate pictorial
representation of the package contents, an exemption from declaring the product
identity may apply. Please refer to subsections 5(1) and 5(3) of the Regulations for
details.
Where a product is declared by count, and the package contains only one unit, the
net quantity may be considered declared by the product identity declaration in its
singular form. Where this option is exercised, it is advisable to display the product
identity using the minimum type height specified for the net quantity declaration
(Please refer to Table 1).
Example of Label for a Product not Requiring Net Quantity Declaration:
the net quantity of certain bidimensional products (i.e. wrapping paper, toilet
tissue, etc.) are declared by number of rolls or sheets, length and width, area,
and number of plys or perforated units where applicable. Refer to
subsections 23(1) and 23(2) of the Regulations for details.
2.2.2 Language
Subsection 6(2) Regulations
The net quantity declaration must be in English and French. Please note that a net
quantity declaration using only numbers and metric symbols is considered bilingual.
LEARNING
Place, arrange and display price tickets and labels
OUTCOME #3
CONTENTS:
Industry codes of practice, legislative requirements, store policies
related to the positioning and visibility of tickets/labels on merchandise
Store policy on the replacement of tickets/labels
Store procedures, industry codes of practice, legislative requirements
related to pricing and to information required to be provided on merchandise
ASSESSMENT CRITERIA:
1. Tickets/labels visible on merchandise and are placed in accordance with
store policy
2. Labels/tickets are replaced in accordance with store policy
3. Correct pricing and information on merchandise are maintained in
accordance with store procedures, industry codes of practice and legislative
equipment are maintained and stored in a secure location
CONDITION:
EVALUATION METHOD:
Written test / case study or scenario or situation analyses
Oral questioning / interview
Portfolio / third-party report
Demonstration / practical test
Learning Outcome 3
Place, arrange and display price tickets and labels
Learning Activities Special Instructions
Read and understand the information
1.Read Information Sheet 1.3-1 on sheet and check yourself by the self-
Placement of Tickets and Labels check. You must answer all questions
correctly before proceeding to the next
2.Answer Self-check 1.3-1 activity.
Compare answer with answer key 1.3-
1
(d) the address of the manufacturer, importer, repacker of the consumer product in the
Philippines;
Art. 78. Philippine Product Standard Mark. - The label may contain the Philippine
Product Standard Mark if it is certified to have passed the consumer product standard
prescribed by the concerned department.
(b) regulate the placement upon any package containing any product or upon any label
affixed to such product of any printed matter stating or representing by implication that
such product is offered for retail at a price lower than the ordinary and customary retail
price or that a price advantage is accorded to purchases thereof by reason of the size
of the package or the quantity of its contents;
(2) available scientific, medical and engineering data concerning special packaging
and concerning accidental, ingestions, illnesses and injuries caused by consumer
product;
It shall be unlawful to offer any consumer product for retail sale to the public without
an appropriate price tag, label or marking publicly displayed to indicate the price of
each article and said products shall not be sold at a price higher than that stated
therein and without discrimination to all buyers: Provided, That lumber sold,
displayed or offered for sale to the public shall be tagged or labeled by indicating
thereon the price and the corresponding official name of the wood: Provided, further,
That if consumer products for sale are too small or the nature of which makes it
impractical to place a price tag thereon price list placed at the nearest point where
the products are displayed indicating the retail price of the same may suffice.
Art. 82. Manner of Placing Price Tags. - Price tags, labels or markings must be
written clearly, indicating the price of the consumer product per unit in pesos and
centavos.
Art. 83. Regulations for Price Tag Placement. - The concerned department shall
prescribe rules and regulations for the visible placement of price tags for specific
consumer products and services. There shall be no erasures or alterations of any
sort of price tags, labels or markings.
Art. 84. Additional Labeling Requirements for Food. - The following additional
labeling requirements shall be imposed by the concerned department for food:
(a) expiry or expiration date, where applicable;
(d) whether the ingredients use are natural or synthetic, as the case may be;
(e) such other labeling requirements as the concerned department may deem
necessary and reasonable.
Art. 85. Mislabeled Food. - A food shall also be deemed mislabeled:
(a) if its labeling or advertising is false or misleading in any way;
(c) if it is an imitation of another food, unless its label bears in type of uniform size
and prominence, the word "imitation" and, immediately thereafter, the name of the
food imitated;
(f) if any word, statement or other information required by or under authority of this
Act to appear on the principal display panel of the label or labeling is not prominently
placed thereon with such conspicuousness as compared with other words,
statements, designs or devices in the labeling and in such terms as to render it likely
to be read and understood by the ordinary individual under customary conditions of
purchase and use;
(2) its labels bears the name of the food specified in the definition or standards, and
insofar as may be required by such regulations, the common names of optional
ingredients other than spices, flavoring and coloring, present in such food;
(h) if it purports to be or represented as:
(1) a food for which a standard of quality has been prescribed by regulations as
provided in this Act and its quality fall below such standard, unless its label bears in
such manner and form as such regulations specify, a statement that it falls below
such standard; or
(2) a food for which a standard or standards or fill of container have been prescribed
by regulations as provided by this Act and it falls below the standard of fill of
container applicable thereto, unless its label bears, in such manner and form as such
regulations specify, a statement that it falls below such standard;
i) if it is not subject to the provisions of paragraph (g) of this Article unless its label
bears:
(1) the common or usual name of the food, if there be any; and
Art. 86. Labeling of Drugs. - The Generics Act shall apply in the labeling of drugs.
Art. 87. Additional Labeling Requirements for Cosmetics. - The following additional
requirements may be required for cosmetics:
(a) expiry or expiration date;
(d) such other labeling requirements as the concerned department may deem
necessary and reasonable.
Art. 88. Special Labeling Requirements for Cosmetics. - A cosmetic shall be deemed
mislabeled:
(a) if its labeling or advertising is false or misleading in any way;
(c) if any word, statement or other information required by or under authority of this
Act to appear on the label or labeling is not prominently placed thereon with such
conspicuousness, as compared with other words, statements, designs or devices in
the labeling, and in such terms as to render it likely to be read and understood by the
ordinary individual under customary conditions of purchase and use;
(e) if its label does not state the common or usual name of its ingredients.
Art. 89. Mislabeled Drugs and Devices. - A drug or device shall be deemed to be
mislabeled:
(a) if its labeling is false or misleading in any way;
(b) if its in package form unless it bears a label conforming to the requirements of
this Act or the regulations promulgated therefor: Provided, that reasonable variations
shall be permitted and exemptions as to small packages shall be established by
regulations prescribed by the concerned department.
(d) if it is for use by man and contains any quantity of the narcotic or hypnotic
substance alpha-eucaine, barbituric acid, beta-eucaine, bromal, cannabis,
carbromal, chloral, coca, cocaine, codeine, heroin, marijuana, morphine, opium,
paraldehyde, peyote or sulfonmethane, or any chemical derivative of such
substance, which derivative has been designated by the concerned department after
investigation, and by regulations as habit forming; unless its label bears the name
and quantity or proportion of such substance or derivative and in juxtaposition
therewith the statement "Warning-May be habit forming";
(h) (1) if it is a drug and its container is so made, formed or filled as to be misleading;
or
(2) if it is an imitation of another drug; or
(3) if it is dangerous to health when used in the dosage, or with the frequency of
duration prescribed, recommended or suggested in the labeling thereof;
(2) such certificate of release is in effect with respect to such drug: Provided, That
this paragraph shall not apply to any drug or class of drugs exempted by regulations
promulgated under Authority of this Act.
Art. 90. Regulation-making Exemptions. - The concerned department may
promulgate regulations exempting from any labeling requirements of this Act food,
cosmetics, drugs or devices which are, in accordance with the practice of trade, to
be processed, labeled or repacked in substantial quantities at establishments other
than those where originally processed, labeled or packed on condition that such
food, cosmetics, drugs or devices are not adulterated or mislabeled under the
provisions of this Act and other applicable laws upon approval from such processing,
labeling and repacking establishments.
(i) the name and the place of business of the manufacturer, packer, distributor or
seller;
(ii) the common or usual name or the chemical name, if there be no common or
usual name, of the hazardous substance or of each component which contributes
substantially to the harmfulness of the substance, unless the concerned department
by regulation permits or requires the use of the recognized generic name;
(iii) the signal word "danger" on substances which are extremely flammable,
corrosive or highly toxic;
(iv) the signal word "warning" or "caution" with a bright red or orange color with a
black symbol on all other hazardous substances;
(v) a clear statement as to the possible injury it may cause if used improperly;
(viii) the word "poison" for any hazardous substance which is defined as highly toxic;
(x) the statement "keep out of the reach of children", or its practical equivalent, if the
article is not intended for use by children and is not a banned hazardous substance,
with adequate directions for the protection of children from the hazard involved. The
aforementioned signal words, affirmative statements, description of precautionary
measures, necessary instructions or other words or statements may be in English
language or its equivalent in Filipino; and
(2) on which any statement required under clause 1) of this paragraph is located
prominently in bright red and orange color with a black symbol in contrast
typography, layout or color with the other printed matters on the label.
Art. 92. Exemptions. - If the concerned department finds that for good or sufficient
reasons, full compliance with the labeling requirements otherwise applicable under
this Act is impracticable or is not necessary for the adequate protection of public
health and safety, it shall promulgate regulations exempting such substances from
these requirements to the extent it deems consistent with the objective of adequately
safeguarding public health and safety, and any hazardous substance which does not
bear a label in accordance with such regulations shall be deemed mislabeled
hazardous substance.
Pricing Information
Article 81. Price Tag Requirement. – It shall be unlawful to offer any consumer
product for retail sale to the public without an appropriate price tag, label or marking
publicly displayed to indicate the price of each article and said products shall not be
sold at a price higher than that stated therein and without discrimination to all buyers:
Provided, That lumber sold, displayed or offered for sale to the public shall be tagged
or labeled by indicating thereon the price and the corresponding official name of the
wood: Provided, further, That if consumer products for sale are too small or the
nature of which makes it impractical to place a price tag thereon price list placed at
the nearest point where the products are displayed indicating the retail price of the
same may suffice.
Article 82. Manner of Placing Price Tags. – Price tags, labels or markings must be
written clearly, indicating the price of the consumer product per unit in pesos and
centavos.
Article 83. Regulations for Price Tag Placement. – The concerned department shall
prescribe rules and regulations for the visible placement of price tags for specific
consumer products and services. There shall be no erasures or alterations of any
sort of price tags, labels or markings.
LEARNING
Maintain displays
OUTCOME #4
CONTENTS:
Merchandise as characterized by type, brand, size, customer
needs, color, price
Handling techniques as varied in accordance with stock
characteristics and industry codes of practice
Store policies and procedures regarding housekeeping
ASSESSMENT CRITERIA:
1. Special promotion areas are reset and maintained in accordance with
workplace policies and procedures
2. Supervisor’s assistance in selection of merchandise for display is
accepted
3. Merchandise are arranged as directed and/or in accordance with layout
specifications and load-bearing capacities of fixtures
4. Identifies, resets and/or removes unsuitable or outdated displays as
directed
5. Identifies optimum stock levels and replenishes stock in accordance with
store policy
6. Display areas are maintained in a clean and tidy manner
CONDITION:
Students/trainees must be provided with:
EVALUATION METHOD:
Written test / case study or scenario or situation analyses
Oral questioning / interview
Portfolio / third-party report
Demonstration / practical test
Learning Outcome 4
Maintain display
Learning Activities Special Instructions
Read and understand the information
1.Read Information Sheet 1.4-1 on sheet and check yourself by the self-
Placement of Arrangement of check. You must answer all questions
Merchandise correctly before proceeding to the next
activity.
2.Answer Self-check 1.4-1
Compare answer with answer key 1.4-
1
Merchandise that sells well or has a high profit margin must be placed in the prime
retail position. This is the position on a fixture that is between the eye and hip area.
Make sure that fixtures are placed in a position that allows easy access for customers,
prams and wheelchairs within each department.
Follow these guidelines when placing and arranging merchandise for display.
1. Have enough facings of each product. Facings are the number of each product
that is displayed on the shelf. You would have more facings of a best-selling
product than a product that sells less frequently.
2. Maintain flat lines. If possible, do not stack products on top of each other. This
will ensure that products do not fall and are also easily accessible by customers
and staff.
3. Bring all stock to the front of the shelf. Fixtures are more attractive and appear
to be fully stocked when merchandise is brought to the front.
4. Merchandise horizontally rather than vertically. Place a variety of product lines
along each shelf rather than having one product line per shelf. This allows greater
exposure of a variety of product lines in the prime retail position.
5. Place products in sizes from smallest to largest. When displaying a product
line that has several sizes, place the smaller products on the top shelves and the
larger items on the lower shelves.
6. Hang merchandise from smallest to largest. Clothing should be hung on racks
in sizes within each colour. Sizes must go:
from left to right starting with the smallest size on the left to the largest size
on the right, or
from front to back starting with the smallest sizes at the front to the largest
size at the back.
7. Match product to ticket. All products must have a price ticket or barcode. All price
tickets that are to be placed on a shelf must be positioned under the left-hand side
of the corresponding product line.
Any items that are unsuitable should be removed from display immediately.
A Clean Image
Visual merchandising is enhanced by colorful cardboard displays and sound or
lighting effects, but the foundation of a good visual marketing campaign is the overall
appearance of your business. All aspects of your visual marketing displays become
enhanced when you keep your retail store clean. Develop a comprehensive cleaning
schedule that is dedicated to following local health department laws and keep all of
the areas that customers will see clean. Customers will be more inclined to notice,
and be negatively affected by, a collection of noticeable debris in your store than a
colorful merchandising display.
Eye Level
To maximize visual impact, keep visual displays at the eye level of your target
audience. For example, electronic displays that rotate information regarding pricing
specials on car accessories should be at an adult eye level. Animated cardboard
displays that promote the newest video game or toy should be at the eye level of the
target age group. For example, marketing displays for toys targeted for young
children will sit at a lower eye level than video game displays intended for teenagers.
Shelving
Customers in a retail store commonly search the shelves from left to right instead of
top to bottom, according to Joanna Lefebvre, writing for the "Food Management"
website. This is because the average person in the United States is taught to read
left to right. This means that a flat visual merchandising display will not be as
effective as a vertical one. A vertical display can more easily catch the eye of a
client, whereas a flat display does not allow for easy left-to-right analysis from across
the aisle.
Change
Maintaining the same visual merchandising displays for weeks on end will not help
improve store revenue. Customers want to feel like they are getting introduced to
something new when they come to your store, so you should change your visual
displays at least once a week, according to the "Discovery Based Retail" website.
Employees must not handle food with bare hands – gloves and tongs will
be used at all times.
All employees must wash their hands after visiting the bathroom, smoking,
or touching their face/hair or returning from a break.
Employees in these departments must wear the caps that are provided.
All food items will be displayed under plastic, glass or perspex coverings.
No food will be displayed without cover.
Food areas will be cleaned regularly with the anti-bacterial cleaning fluids
that are provided.
Employees must not handle food with bare hands – gloves and tongs will
be used at all times.
All employees must wash their hands after visiting the bathroom, smoking,
or touching their face/hair or returning from a break.
LEARNING
Protect Merchandise
OUTCOME #5
CONTENTS:
Safety requirements related to the transport, storage and
handling of goods; to hazardous substances; and to the labeling
of workplace substances
Store policies and procedures regarding the identification of and
corrective action regarding damaged, soiled, and outdated stock
Store policies and procedures regarding the identification of
optimum stock levels and the replenishment of stock
Store policies and procedures regarding the setting of new
displays and the maintaining of existing ones
Correct manual handling, storage and display techniques as
appropriate to stock characteristics and in accordance with
industry codes of practice, occupational health and safety, and
legislation/regulations
ASSESSMENT CRITERIA:
1. Excess packaging are removed from display areas
2. Correct handling storage and display techniques are identified and
used, as appropriate to stock characteristics and in accordance
with legislative requirements
CONDITION:
Students/trainees must be provided with:
EVALUATION METHOD:
Written test / case study or scenario or situation analyses
Oral questioning / interview
Portfolio / third-party report
Demonstration / practical test
Learning Outcome 5
Protect Merchandise
Learning Activities Special Instructions
Read and understand the information
1.Read Information Sheet 1.5-1 on sheet and check yourself by the self-
Requirements of Handling Goods check. You must answer all questions
correctly before proceeding to the next
2.Answer Self-check 1.5-1 activity.
Compare answer with answer key 1.5-
1
Safety (OH&S)
Boxes, cartons, packing materials, trolleys and other obstructions are trip
hazards.
Keeping the stock receiving area clean helps prevent goods becoming soiled
(dirty) and stops staff becoming dirty. Dirty staff and dusty, grubby looking
goods on the shelves look bad and create a negative impression for the
customers.
A tidy receiving area means that when goods are delivered they can be easily
identified, mistakes will be minimised and checking the deliveries is made
easier.
Shelving should be kept tidy so that goods can be placed directly on them.
Goods and cartons should not protrude where they can be knocked over or
damaged.
If accidents occur, spills should be cleaned up straight away so that staff do not
slip on them or walk the liquid into other parts of the store.
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Equipment such as pallet jacks and trolleys should be stored safely when not
in use.
Security
The delivery area door should always be kept locked when not in use to prevent
unauthorized entry and the possibility of theft.
All cartons should be checked for goods, flattened and disposed of as soon as
possible to prevent waste and theft.
Checking stock
When a delivery arrives, the driver will present a delivery docket with the goods. The
retailer needs to check that the store and address on the delivery docket are correct.
Then the number of cartons received must correspond with the number of cartons on
the delivery docket. The retailer also counts the cartons before signing for the delivery.
The next step is to confirm that these goods were actually ordered and that every item
ordered has been delivered. The store sends a purchase order to order the goods and
the supplier sends an invoice with the delivery. The invoice lists every item in the
delivery.
Goods that have been unpacked need to be checked against the purchase order and
invoice. If the information in the purchase order matches the information in the invoice,
the store can pay the supplier. If not, then the store needs to withhold payment and
inform the supplier.
Keep excess stock on the Yes, this is a good idea. This keeps the
shelves in the back reserve. reserve tidy and the goods are still
accessible when needed.
Stock in the reserves should be This is a good idea. The stock is then
labelled with prices, codes, ready to use and staff can read the dates
dates, and/or barcodes to see which stock to take first.
You can send excess stock back Linda's idea isn't a good one. The stock
to the supplier until it is required might be needed soon and it is a waste of
delivery costs to send it back. If there was
too much stock delivered in the first place
then the ordering system needs to be
reviewed
Store perishable goods Yes, this is definitely a good idea. This is
according to temperature important, as stores must not sell food
requirements. that has perished or become
contaminated.
These manual handling techniques should be followed even for lifting and carrying stock
that isn't large or heavy. It's the technique that's important, not the size of the item.
Here are some tips for moving large items
1) Work with a partner
2) Use a trolley
3) Use machinery, like a conveyor belt, a hand-driven forklift, or a trolley jack, if it's
available
Stock value
You can categories stock further, according to its value. For example, you could put
items into low, medium and high value categories. If your stock levels are limited by
capital, this will help you to plan expenditure on new and replacement stock.
However, low-cost items can be crucial to your production process and should not be
overlooked.
Keeping little or no stock and negotiating with suppliers to deliver stock as you need it
Advantages Disadvantages
Efficient and flexible - you only have what youMeeting stock needs can become
need, when you need it complicated and expensive
You might run out of stock if there's a hitch
Lower storage costs
in the system
You can keep up to date and develop new productsYou are dependent on the efficiency of your
without wasting stock suppliers
This might suit your business if it's in a fast-moving environment where products develop rapidly, the
stock is expensive to buy and store, the items are perishable or replenishing stock is quick and easy.
Advantages Disadvantages
Easy to manage Higher storage and insurance costs
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Low management costs Certain goods might perish
You never run out Stock may become obsolete before it is used
Buying in bulk may be cheaper Your capital is tied up
This might suit your business if sales are difficult to predict (and it is hard to pin down how much stock
you need and when), you can store plenty of stock cheaply, the components or materials you buy are
unlikely to go through rapid developments or they take a long time to re-order.
Ask yourself some key questions to help decide how much stock you should keep:
Keeping stocks of unfinished goods can be a useful way to protect production if there are problems
down the line with other supplies.
demand is certain
goods are produced in batches
you are completing a large order
Consumables
For example, fuel and stationery. How much stock you keep will depend on factors such as:
reliability of supply
expectations of price rises
how steady demand is
discounts for buying in bulk
STOCK CONTROL METHODS
There are several methods for controlling stock, all designed to provide an efficient system for deciding
what, when and how much to order.
You may opt for one method or a mixture of two or more if you have various types of stock. For further
information, see the page in this guide on types of stock.
Minimum stock level - you identify a minimum stock level, and re-order when stock reaches that level. This is
known as the Re-order Level.
Stock review - you have regular reviews of stock. At every review you place an order to return stocks to a
predetermined level.
Re-order lead time - allows for the time between placing an order and receiving it.
Economic Order Quantity (EOQ) - a standard formula used to arrive at a balance between holding too
much or too little stock. It's quite a complex calculation, so you may find it easier to use stock control
software.
Batch control - managing the production of goods in batches. You need to make sure that you have the
right number of components to cover your needs until the next batch.
If your needs are predictable, you may order a fixed quantity of stock every time you place an order, or
order at a fixed interval - say every week or month. In effect, you're placing a standing order, so you
need to keep the quantities and prices under review.
First in, first out - a system to ensure that perishable stock is used efficiently so that it doesn't
deteriorate. Stock is identified by date received and moves on through each stage of production in strict
order.
STOCK CONTROL SYSTEMS - KEEPING TRACK MANUALLY
Stocktaking involves making an inventory, or list, of stock, and noting its location and
value. It's often an annual exercise - a kind of audit to work out the value of the stock
as part of the accounting process.
Codes, including barcodes, can make the whole process much easier but it can still
be quite time-consuming. Checking stock more frequently - a rolling inventory - avoids
a massive annual exercise, but demands constant attention throughout the year.
Radio Frequency Identification (RFID) tagging using handheld readers can offer a
simple and efficient way to maintain a continuous check on inventory. See the page in
this guide on using RFID for inventory control, stock security and quality management.
Any stock control system must enable you to:
A computerised system is a good option for businesses dealing with many different
types of stock. Other useful features include:
Stock and pricing data integrating with accounting and invoicing systems. All the
systems draw on the same set of data, so you only have to input the data once. Sales
Order Processing and Purchase Order Processing can be integrated in the system
so that stock balances and statistics are automatically updated as orders are
processed.
Automatic stock monitoring, triggering orders when the re-order level is reached.
Automatic batch control if you produce goods in batches.
Identifying the cheapest and fastest suppliers.
Bar coding systems which speed up processing and recording. The software will print
and read bar codes from your computer.
Radio Frequency Identification (RFID) which enables individual products or
components to be tracked throughout the supply chain. See the page in this guide on
using RFID for inventory control, stock security and quality management.
The system will only be as good as the data put into it. Run a
thorough inventory before it goes "live" to ensure accurate figures. It's a good idea to
run the previous system alongside the new one for a while, giving you a back-up and
enabling you to check the new system and sort out any problems.
Choose a system
There are many software systems available. Talk to others in your line of business
about the software they use, or contact your trade association for advice.
Make a checklist of your requirements. For example, your needs might include:
An RFID tag is a tiny microchip, plus a small aerial, which can contain a range of digital
information about the particular item. Tags are encapsulated in plastic, paper or similar
material, and fixed to the product or its packaging, to a pallet or container, or even to
a van or delivery truck.
The tag is interrogated by an RFID reader which transmits and receives radio signals
to and from the tag. Readers can range in size from a hand-held device to a "portal"
through which several tagged devices can be passed at once, e.g. on a pallet. The
information that the reader collects is collated and processed using special computer
software. Readers can be placed at different positions within a factory or warehouse
to show when goods are moved, providing continuous inventory control.
Using RFID tagging for stock control offers several advantages over other methods
such as barcodes:
Creating an attractive product display can draw the customer in, promote a slow-
moving item, announce a sale, or highlight new arrivals. If your store front is
fortunate enough to feature one or more windows, then you have one of the most
proven (and least expensive) forms of advertising at your disposal.
Some stores located in a mall or other structure may lack windows, but don't despair.
There are many places throughout the store to build beautiful displays.
First, stand at the threshold of your store. This si the doorway. Typically, you walk
right into your store and don't pay attention. Stand where you strummer stands and
see what your customer sees. What do you see? What draws you attention? It might
be a good thing drawing it (beautiful display) or a bad thing (trash or empty shelves.)
Take a look at the flow of traffic in your store. Are there any areas that are a focal
point for customers?
Your town may have individuals or visual merchandising companies you can hire to
dress your windows, but if you're concerned with saving money, the following tips will
help you create an attractive display.
Before designing a product display, put together a visual display tool box to keep on
hand. By having all of these items in one location it will save time in actually
preparing the display.
Take time to plan the display. Consider what you want to accomplish, develop a
budget and determine a central theme.
You may even want to sketch your display on paper. Gather your visual display tool
box, the merchandise, and any props. Make sure all materials and location (tables,
windows, racks) are clean. Choose a slow time of the day or build the display after
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hours. In my experience, doing the displays during open hours created energy in the
store.
Once the display is finished, add appropriate signage. Take photos of the display
and keep record of the product sales during the display's existence. Save your
information in a file folder for easy reference. By documenting its success, you can
re-create the display next year or if it flops, you can make sure you don't repeat the
same mistakes.
They have some great ideas. Connect your displays to your marketing and
advertising. By this, I mean do a display that coordinates with the current ad. Use
props to set the mood. For example, in my shoe stores, we used to put sand and
shells on the table with the flip flops. Or in the Fall, we put a basket of leaves and
apples with the hiking boots. By using these props, we were connecting to multiple
senses of the customer, not just the eyes. The sand and the apples made the
customers picture themselves at the beach or on a hike. These added touches
definitely increased our sales. And they were cheap and easy.
Like any other aspect of retailing, creating an attractive display takes a little skill and
lots of trial and error. As your store changes, so will your opportunities for visual
displays.
Keep working at designing eye-catching and innovative ways to make your retail
store profitable through visual merchandising. The bottom line - a display is the
cheapest employee on the planet. It can sell merchandise for you if you do it right.
And it doesn't require a paycheck or benefits and never calls in sick. Well, as long as
it's kept up that is.
A thief coming in from outside is an obvious threat. Check the security around your
premises to keep the risk to a minimum. In a store, thieves may steal in groups - some
providing a distraction while others take goods. Teach your staff to be alert and to
recognise behaviour like this. Set up a clear policy and make sure staff are trained in
dealing with thieves.
Offering to help a customer if you are suspicious will often prevent a theft. Avoid using
confrontational words like "steal" if you do have to approach a suspected thief, and
avoid getting into a dangerous situation.
Identify and mark expensive portable equipment (such as computers). If possible, fit
valuable stock with security tags - such as Radio Frequency Identification tags - which
will sound an alarm if they are moved.
Don't leave equipment hanging around after delivery. Put it away in a secure place,
record it and clear up packaging. It is a good idea to dispose of packaging securely -
leaving boxes in view could be an advertisement to thieves.
Take regular inventories.
Put CCTV in parking lots and other key locations.
Theft by staff
Train staff about your security systems and your disciplinary policies and procedures.
Training about the cost of stock theft will help, as many people aren't aware of the
implications for company turnover and job security.
Set up procedures to prevent theft. Staff with financial responsibilities should not be in
charge of stock records.
Restrict access to warehouses, stockrooms and stationery cupboards.
Regularly change staff controlling stock to avoid collusion or bad practice.
CONTROL THE QUALITY OF YOUR STOCK
Quality control is a vital aspect of stock control - especially as it may affect the safety
of customers or the quality of the finished product.
With a good computerised stock control system, this kind of tracking is relatively
straightforward. Manual stock control methods can also use codes to systematise
tracking and make it easier to trace particular batches.
Radio Frequency Identification (RFID) can be used to store information about a
product or component's manufacturing date, to ensure that it is sold or processed in
time. The system can also be used to trace faulty products quickly and efficiently. See
the page in this guide on using RFID for inventory control, stock security and quality
management.
Health and safety aspects of stock control are related to the nature of the stock itself.
Issues such as where and how items are stored, how they are moved and who moves
them might be significant - depending on what they are.
You might have hazardous materials on your premises, goods that deteriorate with
time or items that are very heavy or awkward to move.
http://www.jsw.org.au/elearning/retail/certII/illtakethattoo/toolbox12_06/training_centr
e/merchandising/04_sub/02maintain_learn.htm
https://www.thebalance.com/good-retail-pricing-practices-2890344
http://www.infoentrepreneurs.org/en/guides/stock-control-and-inventory/
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