RAJAGOPAL S MCA

E-mail id: raja_gopal_12@yahoo.com Resi #: +91 80 42120710 Mobile #: +91 9900579074

VMware Certified Professional RedHat Certified Engineer

Certificate # 804007631126915

Assignments in Resource planning & Maintenance and deliver solutions for complex technical requirements with
an organisation of repute.

Synopsis

 Over 8+ years of experience in System Administration, Technical Support and Software Programming
 Presently associated with a IBM India Pvt Ltd, Bangalore as Linux Administrator
 Having extensive experience in the installation, configuration and administration of Linux (RedHat, Fedora core mostly),
Apache, Tomcat, DHCP, NFS, NIS, Samba, FTP, PXE, KickStart and also Microsoft Windows Servers, IIS
 VMware: Install, Configure, Manage [V4] vSphere, ESX/ESXi, vCenter Server, Deploy and manage virtual machines.
 Followed up ITIL processes, such as Configuration Management, Change Management, Problem management and
Incident Management.
 An effective communicator with strong analytical, problem solving & organizational abilities.

Areas of Exposure

Systems Administration
 Installing, Maintaining and Troubleshooting of the Live Hosting Web Servers, which includes Linux and Windows
Environment.
 Installing workstations, servers, Server Administration, network services, Virtualization and peripherals.
 Maintaining the Network Infrastructure, Installation, migration and configuration of network client workstations, manage
Local and Domain wide groups.
 Handling and Providing Support to clients through Phone, Chat and Email.

Technical Support/Troubleshooting
 Addressing production issues and performance bottlenecks and ensuring maximum network uptime.
 Conducting Periodic reviews with the customer and analyse calls and their trends to take proactive measures to reduce
knowledge-based calls.
 Suggesting improvements in the operations and processes to make the system foolproof.

Organisational Experience

Linux Amdinistrator IBM India Pvt Ltd

http://www.ibm.com
Jan 2010 – Present Bangalore

Presently working as Linux Administrator in IBM India Pvt Ltd, Bangalore, for OS Patch Management Team for AOD – MSD
(Application On Demand and Managed Service Delivery) , as offshore resource and providing Remote System Admin,
Production Support (Linux Administrator) and Patching to the Linux Servers in Data Centers in USA, which consists of more
than 100+ Linux Servers, comprises of various Linux Flavor Servers.

Hardware
• System X
Operating Systems
• Redhat – RHEL 3, 4 & 5
• Windows – Windows 2003 Server, Windows 2000, Windows 2008
• Virtulaization – Vmware ESX/ESXi 4, vCenter Server, vSphere Client, vMotion, vCenter Update Manager.
Roles and Responsibilities
• Trouble shooting OS, hardware and network related problems.
• Troubleshooting and maintenance of DNS, Apache Web Server, DHCP server, Samba and SSL, NIS and NFS
servers and Clients
• Providing Level 3 Support. Handling escalations, resolving the issues.

Page 1 of 7
 • Configuring squid, FTP Server, SMTP Server, RAID and LVM.
• Handling basic Management of Clusters and Load Balancers (F5).
• Scheduling Patches for the Linux Servers based on Quarterly Patch Releases.
• Handling Planned and Unplanned Outage Management.
• Patch Management, Trouble shooting RHEL
• Perform system audits, patches and upgrades.
• Install, configure and manage ESX/ESXi 4 and vCenter Server.
• Configure and manage ESX/ESXi 4 networking and storage using vCenter Server.
• Deploy and manage virtual machines. Manage user access to the VMware infrastructure.
• Increase scalability using vCenter Server and Monitor resource usage using vCenter Server
• Apply patches using VMware vCenter Update Manager. Manage higher availability and data protection using
vCenter Server
• Follow the ITIL processes, such as Configuration Management, Change Management, Problem management and
Incident Management.

Senior Systems Engineer Wipro

Technologies
http://www.wipro.com
Oct 2006 – Jan 2010 Bangalore/Chennai

PROJECTS UNDER WIPRO:

SYMANTEC (NORTON FAMILY SAFETY) – Work Location : Chennai

TECH LEAD Jul 2009 – Jan
2010

Worked for Norton Family Safety Offshore Operations Team http://onlinefamilyinfo.norton.com, providing offshore Remote
System Admin and Support (Linux Administrator) to their 150 and odd Servers in various DataCenters in USA, the servers
are mostly on CentOS (RHEL 4 to 5) based servers.

Hardwares and OS Softwares: Dell Hardwares – Cent OS 5.2 & 5.3, Windows 2003 RC2

Roles and Responsibilities:

• Handling a team of two.
• Linux Administration, Installation & Configuration (NFS, LVM, RAID)
• Trouble shooting OS, hardware and network related problems.
• Build and Deployment in the Staging and Production servers.
• Having experience on CVS like Perforce P4.
• Handling of Apache, Tomcat, MySQL, PHP, JAVA Apps, troubleshooting.
• Configuring Network & Server Monitoring Tools Nagios, Cacti and Nagios Graph, installing plugins for monitors.
• Monitoring of logs, network and servers status.
• Experience in maintaining development, staging and production environment.
• Shell Scripting for automating system admin tasks.
• Monitoring the server performance using Cacti, Nagios.
• Handling of Mail Servers (SMTP).
• Worked and have experience on DELL Hardware.
• Handling Backups using rsync & rdiff scripts, tar etc.

KODAK GALLERY – Work Location : Bangalore

TEAM MEMBER Oct 2006 – Jul 2009

Worked as Senior Systems Engineer in Wipro Technologies, Banglaore as offshore resource for their client Kodak
EasyShare Gallery http://www.kodakgallery.com in USA, providing offshore Remote System Admin and Support (Linux
Administrator) to their Data Centers in USA, which consists of more than 1300 Servers, comprises of various Linux Flavors
and few Windows and Solaris Servers.

Account: Kodak (KodakGallery)

Team : SysOps (System Operations)
System Operations team is responsible for smooth running of the Servers and Applications which runs of various
Clusters and Load Balancers of the Imaging website www.kodakgallery.com.
Page 2 of 7
On Site Visit:
Duration: Aug 2008 to Sep 2008
Place : Kodak EasyShare Gallery, Head Office, Emeryville, San Francisco, California, USA

Hardware
• DELL 1650s, DELL 1850s and DELL 1950s RackServers

OS and Softwares
• Redhat – RHEL 4, Fedora X (Mostly), CentOS X
• WebServers – Apache and Resin
• Databases - Oracle 9i, MySQL

Roles and Responsibilities

• Perform network OS installation using PXE and KickStart.
• Trouble shooting OS, hardware and network related problems.
• Installing and configuring DNS, Apache Web Server, DHCP server, Samba and SSL.
• Installation, configuration and maintenance of NIS and NFS servers and Clients.
• Patch Management, Trouble shooting RHEL. Provide level 2/3 technical support.
• Configuring squid, FTP Server, SMTP Server, RAID and LVM.
• Installation of cron scheduling jobs. Managing LDAP users and groups.
• Handling basic Management of Clusters and Load Balancers (F5).
• Handling daily OnCall for Application Support from 0830 hrs to 1800 hrs covering on site’s off shift hours.
• Handling Rotation basis 24x7 OnCall Support of systems operations and Planned & Unplanned Outage
Management.
• Resolving trouble ticket issues logged on Teamtrack ticketing system.
• Perform system audits, patches and upgrades.
• Monitoring of network, logs and server status.
• Shell scripting related to admin tasks.

Achievements
• Installation and Up gradation of Sitescope 7.x Servers to Sitescope 8. along with the patches and moved the
configuration from old server to new server.
• Migrated the Sitescope 7.x to Nagios 2.9 and successfully configured the server and service monitors. Installing
Nagios from scratch.
• Had setup Email to SMS Service for the Server monitoring (Sitescope and Nagios) tools for Oncall purpose, which
triggers alert email when server or service is down, that alert email will be received as SMS. Email to SMS involves
a third party service.

System Administrator U&D Square Solutions Pvt. Ltd.

http://www.udsquare.com & http://www.canandawebhosting.com
June 2006 – Oct 2006 Pune

Worked as System Administrator in U&D Square Solutions Pvt. Ltd., for their client www.canadawebhosting.com, providing
remote admin support to their Data Centers in Canada, Vancouver and Toronto, which consists of more than 600 Servers
comprises of various Windows and Linux Flavors.

Hardware
• Datacenter Environment. (mostly DELL PoerEdge Servers)

Roles and Responsibilities

• OS Installation and Configuration using network installation and kickstart. and Administration Windows Server /
2000 / 2003, Red Hat Enterprises 3.5 Linux Box.
• Configuring IIS 6, new domain, IP allocation and configuring Apache, Tomcat, DHCP, NFS, NIS, Samba & FTP.
• Provide level 2/3 technical support. Resolving trouble ticket issues, providing support to outages
• Trouble shooting OS, hardware, network related problems and System Maintenance.
• Perform system audits, patches and upgrades.
• Setup, maintain and confirm backups.
Page 3 of 7
 • Performing website and server migrations.
• Monitoring of network, logs and server status.
• MS SQL Server and My Sql Administration and Maintenance.
• Log Files Management and rebooting the servers.

System Administrator Advance e-com Solutions (MNC)

http://www.aesasp.com & http://www.aes.in
May 2004 – May 2006
Coimbatore

Worked as System Administrator in Advance Ecom Solutions, handled Web servers of 15 nos. (Productions, Staging and
Development Servers), LAN and Workstations of 50 nos. Was responsible of System Department and led a team of two
during this tenure.

Roles and Responsibilities

 Installation, Configuring and Administration Windows Server / 2000 / 2003, Red Hat Enterprises 3.5 Linux Box.
 Configuring IIS 6, new domain, IP allocation and configuring Apache, Tomcat, DHCP, NFS, NIS, Samba & FTP.
 Monitoring the status of Windows web servers and services running on those servers.
 Checking and Applying patches on a regular basis on all servers.
 Configuring Backups of Web Servers and moving it to Backup Server.
 Designing and Configuring Restoring Procedure and Process if there is any Web Server Crash or Failure.
 MS SQL Server and My Sql Administration and Maintenance.
 Log Files Management and rebooting the servers.
 Configuring, maintaining and troubleshooting of local development servers. Software Implementations.
 Installing Configuration of ISA Server in the Local Network, Setting up the DSL line with ISA
 Providing technical support through email, chat and phone to customers.

Achievements
 Handling 12 Web Servers that comprises of Dedicated Web Servers and Hosting Servers on both Windows and
Linux.
 Configured and currently Maintaining more than 5 Dedicated Web Server which includes both Windows and Linux.
 Installed Linux and configured local mail server for one of AES client successfully.
 Maintaining Live Hosting and Dedicated Windows web servers through Remote Desktop Connection (RDC) and
Linux Web Server through Control Panels and SSH Terminal Access.
 Also Maintaining the Local Windows and Linux Development Servers.
Exposure in Working with Advanced Control Panels Viz Plesk, WHM, cPanel, Emsim, Helm

Dedicated Server Setup, Configuration and Maintenance:

1. http://www.idcreations.com.au for ID Creations, Australia
2. http://www.aostasoftware.com for Aosta Software Inc., USA
3. http://www.ecosmartfire.com for The Fire Company, Australia
4. http://www.hydropower.org for International Hydropower Association, UK
5. http://www.premier-1.com for Premier Evolvics, Coimbatore
6. http://www.emolo.com (Mobile Online Shopping Website) for Emolo Inc, USA

Other Installations and Configurations:

• AWStats Web Stats Installation and Configuration on Windows Hosting Server
o http://www.gsis.ac.in/awstats/cgi-bin/awstats.pl?config=gsis
o http://www.gsfs.ac.in/awstats/cgi-bin/awstats.pl?config=gsfs
o http://www.backdropsource.com/awstats/cgi-bin/awstats.pl?config=backdropsource

Technical Support Engineer KG Information Systems (P) Limited (SEI-CMM Level 4

Company)
http://www.kgisl.com & http://www.tagnet.org
July 2003 – May 2004
Coimbatore

Page 4 of 7
Worked as Technical Support Engineer in KGISL from Jul’2003 to May’2004, I was an offshore resource for their client
TAGnet.org who is a hosting service provider for 7th day Adventists, they have around 700 plus hosting clients to whom we
were providing Technical Support and provide remote system admin for the servers over 600+.

Roles
 Providing Technical Support through Email (Request Tracking System)
 Providing Technical Support through Live Chat (Online Chat Support System)
 System Administration – Maintenance of Web Servers, DNS Server, Mail Server, and Others.

Responsibilities
 Providing technical support through email and chat to customers of TAGnet (www.tagnet.org)
 Monitoring the status of various servers in TAGnet, and services running on those servers.
 Configuring, maintaining and trouble shooting various tools/software like apache, mysql, phpMyAdmin, DHCP,
NFS, NIS, Samba and FTP.
 Maintaining the DNS table for TAGnet.org domain and various other (about 700 domains) domains hosted with us.
 Applying patches on a regular basis on all servers.
 Conducting Security Audits, reviewing the reports and working on solutions to fix the security issues found.
 Setting up Intrusion Detection Tools on servers, monitoring daily reports from these tools to keep track of Critical
Files.
 Configuring and customizing Content Management System for customers of TAGnet.
 Configuring and customizing Online Shopping Cart for customers of TAGnet.

Achievements
 Configured a Request Tracking System for tracking technical support queries sent to TAGnet
 Setup Nagios, a Network Monitoring Tool, to monitor the status of servers and services
 Configured and customized CMS and Online Shopping Cart for customers of TAGnet
 Setup a Document Repository Tool to be used as a Knowledge Base.

Projects Worked In

1. Request Tracking System

We provide Technical Support to clients of TAGnet. We do this through email and chat. Using ordinary email alone, we
were not able to keep track of a problem, or the previous correspondence with customer. So, we searched for a tool to keep
track of Support Emails. Configured a tool called Request Tracker (RT), which had the following features:

2. Monitoring Servers and Services in the Network

At TAGnet, we maintain about 15 to 20 servers (Web Servers, Database Servers, FTP servers, etc). The TAGnet portal
receives about 3 million hits every week and even an hour downtime would be a big loss. Configured a Network Monitoring
System using Nagios. This system keeps monitoring the servers through PING checks and will also monitor services like
HTTP, HTTPS, FTP, SMTP, POP, etc. If any of these servers or services is down, the system will send an alert message.
We configured this tool in such a way that alerts are sent to out team here in India during our daytime and send the alerts to
the other Administrators in US during their daytime. This helps us in attending the problem immediately and hence reducing
downtime.

3. Online Store Front

Configured an Open Source E-commerce tool in TAGnet to accept donations and to accept payments for various other
services that we offer. Some of our customers liked this feature and wished to have a similar Storefront in website, to accept
donations and to sell products/services. We are offering this service to our clients now. Have configured and customized this
tool for about 10 customers.

4. Content Management Services

TAGnet.org has some sub domains that need to be updated regularly. Each time we want to update a page, we had to
download the page edit and upload it back to the servers. While looking for an easier option to update pages on a regular
basis, we came across a Content Management System called Postnuke. http://www.theadventure.org Now, we are offering
this service to our customers also. We configure the tool for them and create/convert their website in Postnuke.

5. Generating Hit Statistics

WUsage is the tool that we use to convert web server logs into a neat Hit Statistics Report. We update the Statistics website
(http://stats.tagnet.org) on a weekly basis. This process includes collecting logs from various web servers, Real Media
Servers and Windows Media Servers. The Real Media Logs and Windows Media Logs are modified to the form of Web
server logs and then WUsage converts all the logs into neat Hit Statistics Web pages.

Page 5 of 7
 6. Monthly Updates and Security Audits
All the servers in the cluster are to be updated once in a month. This task is done during the first week of every month and
involves the following steps:
• Removing the server from the cluster, so that it doesn't affect the cluster
• Applying patches and updating software
• Updating tripwire baseline database, rebooting the server and adding the server back to the cluster
• Conducting a Security Audit on the updated server, using Nessus
• Analyzing the Nessus Report and fixing the security holes and warnings

7. File System Integrity Check

Setup tripwire on all servers. Setup a cron to run the tripwire check once in a day and send the report to an email id.
Tripwire checks the file system and a baseline database is created when it is setup. Every time a tripwire is run to check
integrity of the file system, it compares the current file system details with the baseline database (created at the time of
setup) and report the state of the files. It detects files that were added, modified or deleted.

Trainee Programmer / Programmer Vignesh Data Systems

Jan 2002 – July 2003
Coimbatore

Title: Online Payroll Information System Team Size: 3

Environment: ASP, HTML, VBScript, Java Script and SQL-Server 7.0, Windows 2000 Project Duration: Jan'03 - Jul'03
Scope: it was developed to provide online information for employees and generate the different reports after calculating
Dearness allowances, House Rent Allowances, Variable Dearness Allowances and City Comprehensive Allowances,
Provident fund and Professional Tax for all the employees. It also maintains the Employee Service Details, Increment,
Arrears and Leaves Information.

Title: www.springbloom.com - Online Shopping Cart Team Size: 4

Environment: HTML, ASP, VBScript, JavaScript, and Ms Access2000. Project Duration: Jul' 02 - Jan'03
Scope: It aimed at developing a shopping portal (B2B & B2C) for consumer products of flowers, bouquets, cakes, sweets,
chocolates, gifts, dolls etc consisting of various modules like, Shopping cart where generation of invoices, emailing it to the
customers and updating the records in the back end, vendors information, their products lists, details of sales of their
products, their payment details etc are maintained. Records of all the registered customers are maintained along with their
purchases made in the web site, their payment details etc. various reports are generated to check inventory, transactions,
order status, defaulted customers, customer payments, vendor payments, vendor payment position, undispatched materials,
un received materials, payments to be received from the customers etc. Periodical email remainders for vendors &
customers.

Title: Call Monitoring System Team Size: 4

Environment: Visual Basic 6.0, Crystal Reports 8, Windows 2000/98, Ms Access 2000 Project Duration: Jan'02 - Jun' 02
Scope: It aimed at keeping a record of customer calls, related Problems, details of their Machines, allocation of an engineer
to solve the listed problems as soon as possible, keeping record of Customer Call Feedback Report spare used in closing
that call and keeps track of the time spent on closing that call by an allocated engineer.

Qualification Highlights

 MCA (Master of Computer Applications) - Bharathiar University, Coimbatore - 46 - Dec 2001

 B.A. Corporate Secretaryship - P.S.G College of Arts & Science, Coimbatore - 14 - Jun
1997

IT Skill Set

Operating Systems : Red Hat (EL 3, EL 4, EL 5), Fedora X, CentOS X, Windows 2000 / XP / 2003
Virtualization : VMware ESX/ESXi 4, vCenter Server, vSphere Client, vMotion, vCenter Update Manager.
Technologies : Apache 2.x, Tomcat 5.x, IIS 6, ASP, PHP, HTML, VB Script, JavaScript, ISA
Networking : TCP/IP, NFS, Telnet, FTP, DNS, DHCP, NAT, ifconfig, route, netstat, xinetd, HTTP, NIS/YP
Tools : SiteScope 7.x & 8.x, Tripwire, Nagios 2.9, SSH, SSL, IPtables, TCP Wrappers, Tripwire.
RDBMS : MS SQL Server 2000, MS Access 2000, MySql 4.x & Postgres Sql
Others : Imail 8.01, Sendmail, Qmail, GuildFTP Server, Plesk, Cpanel, Emsim, phpMyAdmin,
AWStats

Page 6 of 7
 Date of Birth: 28th September 1976 Languages Known: Tamil and English

Present Address: G-1, No.69, Baireshwara Nilaya, K.Ramaiah Garden, Brindavan Nagar Main Road, D.R.C.Post, Chikka
Adugodi, Bangalore – 560029, Karnataka, INDIA

Permanent Address: 6, Cauvery Street, Devanga Nagar, Edayarpalayam Coimbatore – 641025, Tamil Nadu, INDIA

Passport Details
Passport No. E9288989
Passport Valid Upto 28/06/2014
Visa B1 (US)
Visa Validity 2018

Page 7 of 7