6/12/2017 TechnicalSupportInterviewQuestion&AnswerComputerTroubleShooting&Tips&Tricks

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SubjectTechnicalSupportInterviewQuestion&Answer

1.WhatisBIOS?

Ans:BIOSstandsforBasicInputOutputSystemandispronouncedasByeOse.TheBIOSisavailableonallthe
computers.Itmakessurethatallthecomponentsofthecomputercanfunctiontogether.Ithasinformationaboutall
thehardwarecomponentsintheComputer.BIOScanalsobecalledasaSpecialSoftwarethatinterfacesthemajor 130havemeincircles Viewall
hardwarecomponentsofacomputerwiththeOperatingSystem.ItisusuallystoredinaFlashMemoryChiponthe
Motherboard.

SomefunctionsofBIOS: WELL COME TO JOIN THIS NETWORK

PerformsaPOST(PowerOnSelfTest)forallthedifferentHardwareComponentsintheSystemtomakesure
everythingisworkingproperly.
ActivatingotherBIOSChipsondifferentcardsinstalledinthecomputer,forexample,SCSIandGraphics
Cards.
ProvidesasetoflowlevelsuitingthattheOperatingSystemusestointerfacedifferentHardwaredevices.
BIOSmanagesthingsinyourcomputerliketheKeyboard,Monitor,SerialandParallelPortsespeciallywhen
thecomputerisBootingup.

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6/12/2017 TechnicalSupportInterviewQuestion&AnswerComputerTroubleShooting&Tips&Tricks
ManagethesettingsforHarddiskdrives,SystemClocketc. Followers(23)Next

SequenceofthingsdonebytheBIOSwhenyouturnonyourComputer:

ChecktheCMOSforCustomSettings
LoadtheinterruptHandlersandDeviceDrivers
InitializeRegistersandPowerManagement
PerformPOST(PowerOnSelfTest)
DisplaySystemSettings
DeterminewhichdevicesareBootable
InitializetheBootstrapsequence
Follow

2.WhataretheHardwareComponentsofaDesktopComputer/Laptop?

Ans:TheHardwareComponentsofaDesktopComputer/Laptopareasfollows:
BLOG SUMMARY OR TIPS&TRICKS
1.TheProcessor(CPU)
2014(1)
2013(47)
2.Motherboard
December(28)
HowToRecoverMemoryCard
3.RAM(RandomAccessMemory)
Password

4.PowerSupplySMPS(SwitchModePowerSupply) TechnicalSupportInterviewQuestion&
Answer

5.HarddiskDrives DownloadTypingMasterProFull
VersionWithScree...

6.CD/DVDROMDrives DownloadMagicISOMaker5.5With
GenuineKey
7.FloppyDiskDrive DownloadTuneUPUtility2013With
ProductKey
8.SoundCard DownloadMicroisoftoffice2010Full
Version
9.Graphics(Display)Card InstallWindows7orWindows8Using
USBDrive
10.Keyboard HowToEnableWindows8Picture
Passsword
11.Mouse SpeedUpYourWindows8PC
Performance
12.Monitor DownloadWondershareVideo
Converter
3.WhatareHardDiskPartitions? DownloadAdobePhotoshop7.0Full
Version
Ans:PartitionsareusedtoDivideaHarddiskdriveintosmallersegmentsasrequiredbytheuserandforbetter DownloadNokiaPCSuite
managementofthespaceinit. DownloadVLCMediaPlayerWith
CustomScreen
4.DifferencebetweenRAMandROM? DownloadCCleanerFullVersion
DownloadInternetDownloadManager
Ans:RAM(RandomAccessMemory)isusedtotemporarilystoreinformationthatthecomputeriscurrently WithCrack
workingon.
DownloadTurboC++ForWindows7
64Bit(FullScree...
ROM(ReadOnlyMemory)ThisisaPermanenttypeofmemorystorageusedbycomputersforimportantdata
HowToInstallMACOSXInWindows7
whichneverchanges.(Example:BIOS)
32bit&64bit...
AllNecessarySamsungMobileSecret
5.Whatwouldyoucheckifthereisnosoundfromyourcomputer?(Audionotworking)
Codes
NokiaLumia520VideoPlayALLVideo
1.Checkforcableconnections
PlayerForma...
DownloadAndroidPCManager
2.Checkforpowertothespeakers
Mobogine
BluetoothRemotePCFreeWireless
3.Checkforvolumecontrol
Mouse&KeyBoar...

4.Checkfordevicedrivers DownloadUCBrowserForYourMobile
System

6.IfaCustomercomplainsthathiscomputerisworkingreallyslow,whatarethethingsyouwouldcheck? HowToInstallWhatsAppInYourPC
Windows7also...
HowToRepairWindows7Bootmgr
1.Checkifitistakinglongerthanusualtostartup Missing
HowToSolveWindows7MBRMissing
2.Checkifitisslowwithone/anyparticularapplicationorslowoverall. orOSNotFound...
HowToSolveWindows7BlueScreen
3.CheckforSpyware/Malware/Virusinthecomputer Eroor
WindowsXPNTLDRMissing
4.ChecktheavailableHardDiskDriveSpaceinthecomputer. WindowsXPFileSharing
November(1)
7.WhatistheBlueScreenofDeath(BSOD)?. August(3)
July(6)
June(9)
Ans:ABlueScreenofDeath(orjustaBlueScreenError)isanindicationofaCriticalSystemProblemwhereinthe
Computerfreezesaltogetheranddoesnotrespondtoanything.

JoinThisNetwork.PoweredbyBlogger.
Torectifythisproblem,tryRestartingthecomputerorBootingintoSafeMode.Formoreinformation,readthis.

8.WhyareDeviceDriversrequired?

COMPUTER TROUBLE SHOOTING &

Ans:ADeviceDriver(orjustDriver)isapieceofsoftwarewhichisrequiedtoruneveryHardwareComponent
presentinthecomputer. TIPS&TRICKS

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6/12/2017 TechnicalSupportInterviewQuestion&AnswerComputerTroubleShooting&Tips&Tricks
9.NameoneofthelatestComputerProcessors(CPU)?
FOLLOW BY EMAIL
Ans:IntelPentiumQuadCore,IntelI3,I5,I7processors.
Emailaddress... Submit
10.WhatisPing?

Ans:PingisacommandthatcheckstheconnectivitywithanIPaddress.Formorereadthisarticle

11.WhatisaDataCable?

Ans:ADataCableisaThinPlasticbandlikecableusedtoconnecttheDataDeviceslikeHarddiskdrives,Floppy
DiskDrives,CD/DVDROMdriveswiththemotherboard.DataCablesareprimarilyusedforDataTransfer.

12.LightsonaModem/LANCard:

Ans:Generally,thereare04lights.Theyindicatethefollowing:

1.PowerLight:Showsifthedevice(Modem)isgettingPowerSupplyornot.

2.LinkLight:Indicatesifthedeviceisgettingbroadband/internetsignalsproperlyfromtheISP

3.DataLight:Indicateswethertheinternetisworkingornot.

4.ConnectivityLight:IndicatestheModemisconnectedtoaPCornot.

13.NamesomeofthePortsavailableinaComputer

Ans:SomeofthecommonlyavailableportsinaComputerareasfollows:

1.Keyboard&MousePortsAlsoknownasPS/2ports

2.USBPorts

3.VGAPorts

4.SoundPorts

5.LANPortAlsoknownasEthernetPort

14.WhatdoesthetermUSBstandfor?

Ans:USBstandsforUniversalSerialBus.Itallowsdevicestobeconnectedordisconnectedfromacomputerwithout
shuttingdownorrestartingthecomputer.ThecurrentversionofUSBis2.0

15.WhatisthedifferencebetweenCRT(CathodeRayTube)andLCD(FlatScreenMonitors)?

Ans:CRTMonitors:TheMonitorhasapicturetubeandusesalightguntohighlightpixelsonthescreen.

LCDMonitors:ThesemonitorsdonothaveapicturetubeandcontainalayerofliquidcrystalsonanElectronic
Board.

16.WhatisanIPAddress?

Ans:AnIPaddressisauniquenumericalidentifierofeverydeviceonanetwork.AtypicalIPaddresscanlooklike
this:216.27.61.141.TodetectacomputersIPAddress,gotoStartRunTypeinCMDintheRunDialogueBoxand
clickOKorhit<Enter>IntheCommandPromptScreenthatcomesup,typeinIPCONFIGandhit<Enter>

17.WhatisDHCP?

Ans:DHCPstandsforDynamicHostConfigurationProtocol.Itisusedtogenerate&provideIPaddressestothe
computersonanetwork.

18.WhatisDNS?

Ans:DNSstandsforDomainNameServicesitisusedtoconvertURLsintoIPaddressesandviceversa.

19.Mentionasamplecomputerconfiguration:

1.IntelPentiumCore2Duo3.0Ghz

2.2GBRAM

3.300GBHDD

4.DVDWriter

5.17inchesLCDMonitor

6.Keyboard

7.Mouse

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6/12/2017 TechnicalSupportInterviewQuestion&AnswerComputerTroubleShooting&Tips&Tricks
20.NameanyFiveMicrosoftOfficeApplications:

1.MSWord

2.MSExcel

3.MSPowerpoint

4.MSAccess

5.MSOutlook

21.WhatareRJ45andRJ11connectors?

Ans:RJ45connectorsareusedforLAN/EthernetconnectionsandRJ11connectorsareusedforTelephoneCable
connections.

22.WhatisaParallelWindowsinstallation?

Ans:WhenthefirstinstallationofWindowsfailstobootforsomereason,anothercopyofWindowsisinstalledinteh
samedrivebutinadifferentdirectory(sothatthecustomercanaccesstoandbackuphisolddata).Thisiscalled
ParallelInstallationofWindows.

23.NamesomeoftheversionsofWindowsXP.

Ans:WindowsXPHomeEdition,Professional,MediaCenterEdition,TabletPCEdition,Mobile

24.WhatarethecomponentsneededtosetupaBasicHomeNetwork?

Ans:LANCards,LANCables,Router/Hub

25.DifferencebetweenaWORKGROUPandaDOMAIN?

Ans:InaWorkgroup,allthecomputersfunctionasPeers.ButinaDomain,OnecomputeristheServerandthe
othersareClients.

26.WhatisthedifferencebetweenFAT32andNTFSfilesystems?

Ans:1.NTFSallowscompressionandfileencryption.FAT32doesnot.2.NTFSismoresecurethanFAT32

27.WhatdoesBOOT.INIdo?

Ans:Boot.inilistsalltheOperatingSystemspresentinthecomputerandprovideinformationaboutwhichpartitions
theyarelocatedon.

28.HowwouldyouaccesstheRecoveryConsoleinWindows?

Ans:BybootingwiththeWindowsXPCDandfollowingtheonscreeninstructrions.TheRecoveryConsolecanalso
beinstalledinyourcomputer.

29.ProvidethenamesofafewFirewalls:

Ans:Norton,McAfee,ZoneAlarmetc

30.WhatfeatureofOutlookExpressallowsmultiplecustomerstosendandreceiveemails,eachusinga
separateaccount?

Ans:Identities

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