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APJ Commercial Partner Handbook

Q4 FY17
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

APJ Commercial Overview


Welcome to the APJ Commercial FY17 Q4 Partner Handbook. at combining elements of marketing, promotions, resources and
This guide is designed to ensure your awareness of our primary incentives to provide you with all you require BEFORE / DURING
programs, solutions, promotions and incentives. We believe / AFTER a sale. We support this approach with our Partner Plus
there has never been a better time to take advantage of all APJ reseller program and Commercial Xcelerate, our incentive and
Commercial has to offer in order to maximise your opportunity this rewards program.
quarter and beyond.
Throughout this guide we will provide overviews and links to more
The APJ Commercial Team focuses on creating programs in 4 information. We sincerely hope you find this content engaging and
key areas, our new volume business with Cisco ST>RT, Refresh, useful and wish you every success in Cisco FY17 Q4.
Whitespace and Solutions. Within each of these areas we look

Volume Business Refresh Whitespace DG Solution Plays

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

APJ Commercial Overview


BEFORE DURING AFTER
a Sale a Sale a Sale

Purchase Cisco Solutions Cisco Marketing Backend Rebates


NFR / CUWP VIP
CSPP

Readiness Architecture Specific Promotions Refresh data to identify customer opportunities to


Big Bets / Quick Bets Cross Architecture Promotions modernise
Enablement

Demand Generation Distribution Fast Track Pricing Upsell opportunity data to help drive further
Joint Marketing Funds (JMF) opportunities
ASAP

Deal Registration Programs Sales & Technical Support Services from break/fix to advanced installation,
OIP / TIP / SIP / TMP adoption and support

Partner Plus Technical Support Partner Help Plus Commercial Xcelerate


Market Development - Virtual Wallet Rebate Usage Commercial End User Offers Partner Plus Virtual Wallet Rebate Payout upon
Marketing Campaigns Execution meeting target
Commercial Champs (Recognition Event)
Winners Circle (P+ Recognition Event)

Commercial Segment Programs

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Partner Plus Overview

7%
Partner Plus partners grow
#1
#1 driver = partners with a great
faster (7%) than non-Partner concentration of commercial
Plus (2%) business growth

11%
Partners with 30%+
30%
Partners with 30%+
commercial revenue grew commercial revenue use
11%; others declined 6% Partner Plus benefits more
consistently

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Partner Plus Overview


The Three-Level Journey Your Distributor is Your Partner for Growth
Our Authorized Distributors are integral to our partners success. Especially at the Aspire
and Prestige levels, our distributors are uniquely placed to:

Help you achieve the certifications and specializations needed to position yourselves
as trusted experts with customers
Address issues raised in defining customer needs accurately
Aspire: Establish your Cisco midmarket practice
Prestige: Speed the growth of your Cisco midmarket practice
Provide support in generating demand in your area

Elite: Capitalize on your success with midsize partners Help you to optimize the range of Cisco incentives and rebates to increase your
profitablility
Your Benefits
By aligning with both Cisco and your distributor, you can take your business to an entirely
new level. Contact your Cisco distributor to make the most of its resources so you can
meet your goals. Check the Partner Program Enrollment (PPE) tool to identify your
nominated distributor. Or select a participating Partner Plus distributor from our list.

Partner Plus Benefits


Enablement: Build up your team with training sessions plus
access to Cisco presales engineers.
Marketing: Generate demand with guided access to
marketing tools and the latest expertise.
Rewards: Reinvest in your Cisco midmarket practice with
incentives and rewards. Your success earns your recognition.

For more information


Cisco P+ Website
Cisco Sales Connect P+ Hub

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Commercial Xcelerate Rewards


Transforming Partners with More Incentives Rewarding Your Partnership
Cisco is enriching incentive programs to better recognize and All CISCO partners who hold channel certifications of either
reward partner value. As our Commercial Partner, the more you Registered, Select, Premier or Gold will be invited to this program.
invest in the Cisco partnership and deliver on the business goals, You can now earn rewards by selling our full set of products and
the more you are rewarded for your success. solutions across all the two Xcelerator tiers.

Rewarding Your Success More Rewards, More Choices


Cisco Commercial Xcelerate program provides innovative ways Turn your points into a shopping spree. Choose from a wide
to reward your success. What makes this new program so range of rewards to splurge on. Simply log in and check out the
unique and so attractive is that it offers an opportunity for all rewards catalogue ranging from Dining and Shopping vouchers,
Commercial Partners to enjoy greater rewards by selling selected Electronic & Household Products and Lifestyle products. These
Cisco products and services accumulating points from two tiers are examples of what you can redeem from the catalogue.
of Xcelerator rewards.
Commercial Xcelerate

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Commercial Xcelerate Rewards in Q4FY17


Others
Enterprise Network Security Collaboration Data Center Meraki
(Service/ Cisco One)

Volume
All Small Business ASA 5500 SX 10/20 UCS C220/240 M4 Cisco Meraki Smart Net Total
Xcelerator
Catalyst 2960C/ (5506,5508,5516 with Phone 8845/8865 server (Wireless, Care (SNTC)
(Cisco START
portfolio) 2960L/2960X/2960XR FirePower Service) and BE 4000/ 6000s/ UCS C220/240 Security, Switches) Solution Support
Catalyst 3560CX licenses 6000 M4 SP/SPR Bundle Products for Cloud Cisco One
/3650/3850 ESA/WSA Server Management
ISR 4200/4300 (Email Security Meraki Licenses
Cisco 800BB Appliance/ Web
AIR 1800/2800/3800 Security Appliance)
WLC 2504

Cisco Umbrella FirePower Solution Next Generation Cisco Hyperflex Attach Cisco One
Package SEC 6K Bundle Calling UCS Mini
Solution
Xcelerator Cisco START Cisco Ransomware
Entrepreneur Package

Newly added in Q4 Commercial Xcelerate Rewards


X2 points when purchase with Umbrella Cloud Security Branch Series or Umbrella Roaming Series

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Cisco Start

Enterprise-class technology fit and made for


Midmarket & Small and Medium businesses

THERES NEVER BEEN A BETTER TIME


to start your IT journey with CISCO

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Cisco Start Portfolio


Security First
ASA 5506-X, 5508-X, 5516-X AnyConnect & Cisco Umbrella AMP for Endpoints
with FirePOWER Service

Connect Collaborate Compute


Switching Wireless Cisco Spark* & Cisco Webex Unified Computing
Cisco TelePresence DX70,
SF/SG 95 to 500 series WAP 100, 300 & 500 series UCS Rack Servers C220/240
DX80, SX10 & SX20
Catalyst 2960 series access points Cisco Spark Board*
Catalyst 3000 series Aironet 1800, 1815, 2800 &
BE4K & BE6K
3800 Mobility Express series
SPA Phone series
Routing WLAN Controller 2504 series

CMX Cloud Cisco Phone 7800/ 8800 series


RV 100/300/340 series
ISR 800 series
Network Management
ISR 4300 series
FindIT Network Manager

Cloud Managed
Connect Security First
Switches Wireless Security
MS220-8, MS220-8P MR33, MR42 MX64, MX64W, MX65, MX65W
MS225-24, MS225-24P, MS225-48, MX84
MS225-48LP, MS225-48FP

*Products & Services availability vary across countries

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Collaboration
Cisco Business Edition 4000 Simple, cloud-managed office
communications
Easy-to-use and manage. Quick to deploy, in under a day. This
modern, cloud-managed IP phone system is optimized for small
and midsize businesses with up to 200 phones.

Watch video

Features
Support for the latest IP phones
Essential calling features
Fast installation
Easy cloud management

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Collaboration
BEFORE DURING AFTER
a Sale a Sale a Sale

Purchase Cisco Solutions Secure Workforce Experience VIP


NFR / CUWP Transform your Business Engagement with Video
Collaboration
Cisco Next Generation Meeting

Readiness Cisco Promotions Refresh data to identify customer opportunities to


Enablement Cisco Next Generation Meeting modernise
Big Bets / Quick Bets Cisco Workforce Experience
Collaborate Everywhere Promotion

Demand Generation Cisco START Upsell opportunity data to help drive further
Joint Marketing Funds (JMF) Distribution Fast Track Pricing opportunities
ASAP

Deal Registration Programs Sales & Technical Support Services from break/fix to advanced installation,
OIP / TIP / SIP / TMP adoption and support

Partner Plus Partner Plus Partner Plus


Market Development - Virtual Wallet Rebate Usage Technical Support Partner Help Plus Commercial Xcelerate
Marketing Campaigns Execution Commercial End User Offers Virtual Wallet Rebate Payout upon meeting target

Commercial Segment Programs

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Data Center
Unified Computing Hyperconverged Infrastructure

Servers and infrastructure Hyperconvergence engineered on Cisco UCS


Our technology is built to meet todays demands while Cisco HyperFlex delivers complete hyperconvergence. It combines
accommodating future innovation. the software-defined networking and computing power of Cisco
UCS with the Cisco HyperFlex HX Data Platform. And it is designed
for simplicity. HyperFlex brings increased operational efficiency and
adaptability to more workloads in your data center.

UCS B-Series Blade Servers UCS C-Series Rack Servers

Less than 1 hour In seconds 80%


Deploy HyperFlex Create hundreds Data storage
plus network of clones savings

UCS S-Series Storage Servers UCS Management Software

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Data Center
BEFORE DURING AFTER
a Sale a Sale a Sale

Purchase Cisco Solutions Cisco Partner Marketing Central VIP


NFR / CUWP Your Data Center is Everywhere
Redefining Your Data Centre Network
Modernize the Data Center Network
Capitalize on Big Data with Cisco and Splunk
Secure Data Center

Readiness Cisco Promotions Refresh data to identify customer opportunities to


Enablement HyperFlex Video Contest modernise
Big Bets / Quick Bets Cisco SmartPlay

Demand Generation Cisco START Upsell opportunity data to help drive further
Joint Marketing Funds (JMF) Distribution Fast Track Pricing opportunities
ASAP

Deal Registration Programs Sales & Technical Support Services from break/fix to advanced installation,
OIP / TIP / SIP / TMP adoption and support

Partner Plus Partner Plus Partner Plus


Market Development - Virtual Wallet Rebate Usage Technical Support Partner Help Plus Commercial Xcelerate
Marketing Campaigns Execution Commercial End User Offers Virtual Wallet Rebate Payout upon meeting target

Commercial Segment Programs

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Enterprise Networks
Connected Mobile Experiences (CMX) Cisco ONE Software
Understand customers better Making Software Buying Simple
Use the intelligence in your wireless network. View location Cisco ONE Software is a valuable and flexible way to buy software for your data center,
WAN, and access domains. At each stage in the product lifecycle, Cisco ONE Software
information, dwell times, and analytics to learn how visitors
helps make buying, managing, and upgrading your network and infrastructure software
behave on site. easier.

When you buy: Instead of choosing from hundreds of separately priced software features,
Watch video you purchase a single Cisco ONE Software product. Instead of a single perpetual license
tied to the lifetime of your hardware, we offer flexibility with a choice of licensing options.

What Connected Mobile Experiences does When you use: Your Cisco ONE Software investment can grow in value through ongoing
innovation, updates, and upgrades. And coming soon with Cisco ONE Software, youll have
the freedom to deploy your licenses on physical or virtual machines.

When you refresh: You benefit from lower costs and lower TCO. Cisco ONE Software
licenses are not tied to specific hardware, so they are portable to the next generation of
Analyze visitor behavior on site Make guest Wi-Fi access easier applicable devices.
Learn how people use your venue. Then Create an easy login portal and onboard Cisco ONE Software Helps Solve Your Most Important IT Problems
let that guide your business decisions. guests with our simple templates.
Connect branch and campus environments with scalable wired and wireless access.
Create a highly secure data center network that works with public, private, or hybrid
clouds.
Deliver voice and video collaboration throughout your network.

Cisco ONE for Access


Engage on a more personal level Track assets with ease Cisco ONE for Access helps you manage and scale your access,
Give visitors a better experience. Use Locate equipment and people quickly aggregation, and core switches from the campus to the branch.
location apps to deliver information they want. and accurately.
Cisco ONE for WAN
CMX in under a minute Cisco ONE for WAN helps manage, secure, and optimize your WAN for
better business outcomes in branch offices and the network edge.

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

BEFORE DURING AFTER


a Sale a Sale a Sale

Purchase Cisco Solutions Cisco Partner Marketing Central VIP


NFR / CUWP Cisco Digital Ready Network
Transform your Business with Networking
Digitization Through a Secured Network
Fast-Tracking the Mobile Enterprise with Apple and Cisco

Readiness Cisco Promotions Refresh data to identify customer opportunities to


Enablement Cisco DNA Offers modernise
Big Bets / Quick Bets Cisco Unified Access Wired-Wireless Offers
Cisco 10 Gb Catalyst Bundles
Cisco ONE ISR 4000 Bundles

Demand Generation Cisco START Upsell opportunity data to help drive further
Joint Marketing Funds (JMF) Distribution Fast Track Pricing opportunities
ASAP

Deal Registration Programs Sales & Technical Support Services from break/fix to advanced installation,
OIP / TIP / SIP / TMP adoption and support

Partner Plus Partner Plus Partner Plus


Market Development - Virtual Wallet Rebate Usage Technical Support Partner Help Plus Commercial Xcelerate
Marketing Campaigns Execution Commercial End User Offers Virtual Wallet Rebate Payout upon meeting target

Commercial Segment Programs

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Security
Cisco Annual Security Report Cisco Umbrella
Cisco 2017 Annual Cybersecurity Report Still being infected by malware?
Learn security industry insights and key findings taken from
Were not surprised.
threat intelligence and cybersecurity trends.

Cisco Umbrella is the solution.


As the industrys first Secure Internet Gateway in the
cloud, Cisco Umbrella provides the first line of defense
against threats on the internet. Because Umbrella is
delivered from the cloud, it is the easiest way to protect
all of your users in minutes.

View Product Features

Learn. See. Block.


Intelligence to Visibility for activity Stop phishing,
uncover current and across all devices and malware, and
emerging threats. ports, anywhere. ransomware earlier.

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Security
BEFORE DURING AFTER
a Sale a Sale a Sale

Purchase Cisco Solutions Cisco Partner Marketing Central VIP


NFR What a Next-Generation Firewall Should Be
Ransomware Defense
Secure Data Center
Secure Workforce Experience
Digitization through a Secured Network

Readiness Cisco Promotions Refresh data to identify customer opportunities to


Enablement Security Solution Bundle Promotion modernise
Big Bets / Quick Bets Security Competitive and Refresh ASA Promotion
Security Ignite

Demand Generation Cisco START Upsell opportunity data to help drive further
Joint Marketing Funds (JMF) Distribution Fast Track Pricing opportunities
ASAP

Deal Registration Programs Sales & Technical Support Services from break/fix to advanced installation,
OIP / TIP / SIP / TMP adoption and support

Partner Plus Partner Plus Partner Plus


Market Development - Virtual Wallet Rebate Usage Technical Support Partner Help Plus Commercial Xcelerate
Marketing Campaigns Execution Commercial End User Offers Virtual Wallet Rebate Payout upon meeting target

Commercial Segment Programs

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Cisco Services Partner Program


APAC Compensation & Performance Matrix Model

Performance Threshold Rebate % Service Return Materials Delivery


Targets Range Range Request Ratio Authorization Performance
(SR) (RMA) Factor
Sales Rebate
(Cisco Branded Services)
<= 10 <=35 1.20

AR% 70-95% 1-11%


>10 to 20 >35 to 50 1.10

RR% 55-95% 1-8%


>20 to 35 >50 to 95 1.00

Max Sales Rebate 19% * Eligible Bookings


>35 to 50 >95 to 130 0.75

>50 to 75 >130 to 180 0.25


Value Based Rebate
(Collaborative Services)
>75 >180 0.0

SR Ratio 75-10 0 - 1.2 delivery factor

The Delivery Performance Factor is used to


RMA Ratio 180-35 0 - 1.2 delivery factor
calculate the Value Based Rebate the lower of
Max Value Based Rebate
the two DPFs is used.
22.8% * Eligible Bookings

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Services offers available for Commercial

Country Regional Services


promotions offers
Reach out to your FT discount
Cisco Services Commercial Xcelerate
leads to learn rebate
more P+ VW rebates*,
Q4 spiff

Global Services offers


CSPP rebate*
Rebate on MY promotion
Upfront discount on MY Solution
support for select Network
Security and IWAN products

*on target achievement

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Meraki
Simplifying across IT with cloud management

A complete cloud managed networking solution


Wireless, switching, security, communications, EMM, and
security cameras
Integrated hardware, software, and cloud service

Leader in cloud-managed networking


Among Ciscos fastest growing portfolios
Over 140,000 unique customers
Over 2 million Meraki network devices online

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Meraki
What is Cloud Networking?
Cloud Networking provides centralized management, visibility, and control without the cost
and complexity of controller appliances or overlay management software.

Cisco Meraki products are built from the ground up for cloud management, and come out
of the box with centralized management, layer 7 device and application visibility, real time
web-based diagnostics, monitoring, reporting, and much, much more. Cisco Meraki deploys
quickly and easily, without training or proprietary command line interfaces.

Merakis founders invented Cloud Networking while working as graduate students at M.I.T.
Cisco Meraki now has a complete line of cloud networking products that power over
20,000 customer networks, including massive global deployments with tens of thousands of
devices.

How it Works
1 Reliable, high-performance Cisco 2 Cisco Meraki devices automatically 3 You have complete visibility and control over 4 Tasks such as RF optimization and VPN
Meraki wireless APs, switches, and connect to the Cisco Meraki cloud over your entire network over the web. Configure configuration are automated by the cloud, while
security appliances are deployed in SSL, register with your network, and thousands of devices, run diagnostics, or firmware updates and application signatures are
your campus or remote branches. download their configuration. view reports with a few clicks. seamlessly deployed over the web.

Click Here To Learn More

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APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Incentives & Rewards


Cisco Game Plan
www.ciscogameplan.com

Cisco Game Plan is an enhanced online


learning experience that provides short,
sharp video based tutorials on a social and
interactive gaming platform.

Register today for Cisco Game Plan and earn


up to 80000 rewards points while you play
games.

Q4 Game
Journey To the Gold Mission : DNA
Wireless, switching, security, Cisco Digital Network
communications, EMM, and Architecture including
security cameras Software
Integrated hardware, software,
and cloud service

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Incentives & Rewards


Winners Circle 2017 will be in Athens, Greece
Registrations are open for winners circle 2017 at
http://www.partnerpluswinnerscircle.com
Please read the T&C in order to understand the eligibility and
criteria to win winner circle
http://www.partnerpluswinnerscircle.com/static/images/
docs/terms.pdf
Within the site, individual contests run from March June
2017 with winners announced for each challenge per month
Participants who complete all 4 challenges are eligible
for a grand prize

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Incentives & Rewards


Commercial Champs 2017

Program T&C acceptance is required to participate in the


competition by logging in Commercial Xcelerate program.
100 winner partners in APJ will be invited 4D3N trip to
Taipei, Taiwan fully sponsored by Cisco in September.
Partners will compete on Commercial revenue growth of
Cisco START portfolio product from March 1 to July 28.
The competition leaderboard will be updated fortnightly
and partner can check each ones rank via. Commercial
Xcelerate Champs page.
Mid Points Special Prize competition runs in May and June.
Top revenue partners from each group in two months, will
get two exciting prizes, 30,000 CX points and A special gift.
More detail of the program in
www.cisco-commercialxcelerate.com

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
APJ
Partner Cisco Incentives &
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Plus Start Rewards
Overview

Enablement How to Access SalesConnect


To access the desktop website,
Cisco Sales Connect

For your convenience,
please use this URL: http://
SalesConnect is accessible
through desktop and mobile. salesconnect.cisco.com
SalesConnect is the digital platform simplifying the sales content experience
by providing the right content needed to sell more, and sell faster. For Cisco employees SalesConnect
can be found on theeStorefor
SalesConnect provides a single place for Sales to access and view the latest
Mobile.For partners, SalesConnect
content across all solutions and architectures. SalesConnect is designed for
is available onApple App Store/
sellers, by sellers and voted best platform experience by sellers.
iTunes(iOS version) and onGoogle
Play(Android version)
SalesConnect has several features making it easy to find the content
needed as well as download, share, and provide feedback.

Search for Global Sales Kits


Pre-created bundles of related content.
Escalation /Prioritization Path

Filter to view content by Architecture, Create Content Briefcases


Product, Industry, and more, or Search Content can be organized into Feedback link Send questions/feedback to the SalesConnectTeam.
by keyword personalized briefcases and shared
via email
Open a Ticket/ Report a Mobile issue-sc-mobile-support-ph@cisco.com
Support case Report a Desktop issue-sc-desktop-support-ph@cisco.com
Call1 800 553-NETS (6387)
Access Sales Hubs, including View Featured,
major sales event content New, Trending, and
(GSX, Partner Summit) Recommended content
For general contact:salesconnect-inquiries@cisco.com
inquiries

**ALL Continuous Learning Queries should go to continuous_learning@cisco.com .


This includes questions on points, availability, training, issues, technical support, etc.
Please do NOT use the mailers above for Continuous Learning questions.

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
APJ
Partner Cisco Incentives &
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Overview

Variants of Partner Help available

Partner Enablement Presales Support Training, Quotes, Post sales Support


- Cvent Program Help
Cvent is a Global Event Management Get answers on products, Orders, quotes, returns, deal Product and services questions,
platform used for Partner Enablement solutions, services, design, support, service contracts, profile/ troubleshooting, and fixes after
trainings and events. configuration, installation, and login, tools access, training, solutions have been installed.
Go to the CVENT Calendar to sign demos to help you make the sale. reporting, and partner programs
up for enablement training and events help.

Also check APJ CVent Calendar


Open a case
Enablement Types Include: Get Presales Help Check Field Notices
(Customer Service Central)
Implementation and Support

Selling designing and Positioning Open a case Operations Exchange


Open a case (TAC)
(Partner Helpline) Community
Click here to get more details on the

above support Service and


Helpline Community Support Community
Trade-In RMAs
Topics Include:
Enterprise networking

Collaboration Design/Installation help (PDI) Software Downloads


Data center/Virtualization

Security
Demo Support (dCloud)
Architecture Solutions

You can opt for the training

depending upon your inclination

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
APJ
Partner Cisco Incentives &
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Plus Start Rewards
Overview

Call to Action

Create a Business Make full use of


Sign up to APJ
Plan with your everything Cisco
Commercial
Cisco Partner provides you with
Programs
Account Manager B.D.A a sale

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
APJ
Partner Cisco Incentives &
Commercial Xcelerate Collaboration DC EN Security Services Meraki Enablement
Plus Start Rewards
Overview

Call to Action

Ensure your sales Review Cisco


Work with your
teams participate opportunities in
Distribution Partner
in enablement existing and new
on GTM plans
sessions accounts

2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28