Jostles proven implementation process

Onboarding is how we welcome you to our family by helping you prepare for a great
intranet launch. Our proven implementation process has helped hundreds of
organizations around the world achieve vibrant, connected employee communities.

The six steps to success

Implementing your Jostle intranet is an easy six-step process. Following these
proven steps will establish a rm foundation for your Jostle intranet. Theyll get you
started on the path to an engaging intranet that reects your brand and values.

1. Set your plan 4. Add your content

2. Add your people 5. Celebrate your launch

3. Reect your org 6. Lock it in

This overview will help you understand whats involved, including some helpful FAQs
at the end. Once you become a Jostle customer, our detailed Setup Guide provides
everything you need to get things quickly congured and ready for an energetic
launch. Our knowledgeable Customer Success team will be on hand to help you
along the way.

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Make it a team effort
One of the things that makes Jostle intranets so successful is that we make it easy to
divide up the ongoing work of maintaining a vibrant community free, of stale
content. This allows you to enable your subject matter experts, giving each of them
a part of your intranet to own and share.

At a high level, there are two sides to getting your Jostle intranet up and running
data/conguration and content/engagement. These happen in parallel as you
proceed through our six-step process.

On the data/conguration side, the key tasks are tracking down where your current
people data resides, importing it into your Jostle platform, and conguring things to
match how youre organized. This conguration is all about making it easy to target
the right information to the right people, which is key to delivering an intranet thats
relevant to every user. You dont need an IT expert to do this conguration, but it
should be someone whos comfortable setting up digital tools. This person will
become your Jostle System Administrator.

On the content/engagement side, you need an energetic and organized Community

Champion. Someone who understands your organization and will take overall
ownership for the success of your intranet. This person will recruit a team of
Reporters (people who publish stories in NEWS), Librarians (subject matter
experts who own their own LIBRARY Volume) and Planners (people who create
new Events). Well guide you through how to select and train these folks.

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The six steps
Heres a high-level summary of what happens at each of the six steps, for both the
System Administrator (data/conguration) and the Community
Champion (content/engagement):

Jostle implementation roadmap

Step Community Champion System Administrator

1. Set your plan Clarify your organizations goals Specify where you would like
for your new intranet. your data center.

2. Add your people Help get your employee data in. Get your site activated and
Recruit your launch team. import your employee data.

3. Reect your org Sort out the right employee Add your brand. Understand
groups to target information to. your org structure and
employee types.

4. Add your content Get your team trained. Start Build out TEAMS and MORE to
adding content for your launch. reect your structure and tools.

5. Celebrate your launch Create anticipation and make your Conrm your login settings and
launch an event. invite everyone.

6. Lock it in Check your numbers and keep Set process for adding/
your intranet fresh and organized. removing employees and
syncing their data.

Once you become a customer, our Setup Guide provides a checklist and how-to
guide for each step along the way. Each of the pre-launch steps can be completed in
well under a day if you have an organized and focused launch team. And after your
launch, our Customer Success team will continue to work with you to help you track
engagement, share best practices, and get your Jostle intranet fully integrated with
your other enterprise systems.

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Why an awesome launch is important

Everything is set. Youve added your people and their prole photos, which will help
everyone understand the people-centric nature of your new intranet right out of the
gate. And youve polished some interesting stories, organized your reference
documents, and congured things to reect the personality and structure of your
organization. Now its time to launch your new intranet with vigour.

Launch day is the day that you invite your employees to join your new Jostle
community. Most of our customers use it as an opportunity to have some fun
and celebrate now you have a platform that can really connect you! Prior to
launch day, youll want to generate excitement to help drive a positive and vibrant
initial experience.

The Jostle Forum is lled with amazing resources to help you plan for and execute
an exciting and sustainable launch of your Jostle intranet. Our Success Team is
standing by to help you think through and execute your best approach.

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Its easy to get started

Unlike our competitors, there are no widgets to ddle with, templates to ll or code
to write. Jostles platform is turnkey and ready to go out of the box. This turnkey
approach allows us to deliver outstanding usability.

Conguring your Jostle intranet is all about getting it to reect you your brand,
your culture, and your organization. Once this is set up it becomes easy to target the
right information to the right people, and to keep content fresh and organized, with
clear ownership. Things we build in include:

Full support for all the single sign on (SSO) technologies, so your users can
securely sign into your Jostle intranet using their existing corporate password.

Simple tools that make it easy to move data to and from your other enterprise
tools like Active Directory, Google for Work, HRIS systems, payroll systems, etc.

Our MORE menu makes it easy to use your Jostle intranet as a launch point to
your other enterprise resources and systems. For example, you could set it up
so everyone can get to your timekeeping system, or your benets provider
portal, in a click.

The bottom line is, its easy to congure your Jostle intranet its just a matter of
gathering your employee data, nding some people to help keep your content fresh,
and setting things up to reect the character of your organization. Our proven six-
step process makes this easy.

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Q. Which people do I need to involve?

A. Youll want to form a team to help make your intranet a success and help build
momentum towards your launch. A key factor that makes Jostle intranets stay fresh
and organized is how simple it is to assign specic individuals to lead, own, and
curate specic corners of your Jostle intranet.

At a minimum, you should consider the following roles (some of which may be
performed by the same person):

System Administrator (technical conguration/data syncing)

Community Champion (overall ownership of platform)

Reporters (share content in NEWS)

Librarians (curate les and videos in LIBRARY)

Depending on the size and structure of your organization, you should consider
involving members of your Human Resources, Internal Communications, and IT
teams. Each of these groups brings its own perspective, so involving them early on
can help build a strong foundation for the success of your intranet.

Q. What data do I need?

A. You only need an email address and name to invite someone to become a Jostle
intranet user. However the more people data you can include (such as their mobile
number, location, skills, hire date, etc.), the more engaging your intranet will be.
Everything you add will be found in search, providing a rich way to nd and discover
people. Youll be able to extract data from your existing systems, including HRIS,
payroll, Active Directory, etc.

Q. How long does it take?

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A. Although the platform is turnkey, theres still work to be done to make your Jostle
intranet your own. A number of Jostle customers have launched the same day they
subscribed. However, we recommend that you take 4 to 6 weeks to properly plan,
prepare, and launch your Jostle intranet.

Q. How do I get access to my new Jostle intranet?

A. First, you need to decide where you would like your data center to be located (US,
Europe, Canada or Australia) and get your private instance set up. If your
organization is Google-integrated, your Google Administrator can create your
instance via the Google Marketplace. Otherwise, well send you login instructions.

Q. How much does support cost?

A. We have extensive online documentation thats available to all users at no cost.

Click on the ? at the bottom left of your Jostle interface to gain access to our
documentation and support tools. Access to our expert Support team is free for
your key users (System Administrators, Librarians etc.), but its up to those users to
provide basic support to your other users. Our platform is intuitive to use, so
minimal support is required.

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Q. How much does onboarding cost?

A. Onboarding and engagement coaching are included with your Jostle subscription.
Your invoice will show your basic entitlement but never hesitate to reach out to our
Customer Success team at success@jostle.me. If you want extra help, or would like
to hire one of our experts to project manage your roll-out, just let us know.

Q. How does Jostle support my organization through

the onboarding process?
A. Youll receive an introduction to our Customer Success team with your
subscription conrmation. Onboarding support is included for the rst two months
of your subscription. Our Customer Success team will help you think through your
launch strategy, share best practices, and guide you through whats required for a
successful launch and beyond. After youve launched, Customer Success will help
you understand your engagement metrics and help you solve any challenges that
emerge.

Questions?
Don Wadsworth | VP Sales | DonW@jostle.me | (604) 562-6523
Copyright 2016 Jostle Corporation. All rights reserved. Jostle, People Engagement, What
intranets always dreamed of..., and TEAMS are registered trademarks of Jostle Corporation.
The software and technologies used in association with the Jostle intranet service are
covered by U.S. Patents #8,631,021 and #8,706,723, and one or more pending patent
applications, owned by Jostle Corporation.

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