THE MARK OF EXCELLENCE

American Hotel & Lodging Association

Serving the hospitality industry for more than a century, AH&LA is the sole national association
representing all sectors and stakeholders in the lodging industry, including individual hotel
property members, hotel companies, student and faculty members, and industry suppliers.
Headquartered in Washington, D.C., AH&LA provides members with national advocacy on
Capitol Hill, public relations and image management, education, research and information,
and other value-added services to provide bottom line savings and ensure a positive business
climate for the lodging industry.

Sirviendo a la industria de la hospitalidad por ms de un siglo, el American Hotel & Lodging Association
(AH&LA) es la nica asociacin en los Estados Unidos a nivel nacional que representa a todos los sectores
y partes interesadas en la industria hotelera, incluyendo los miembros individuales de la propiedad del hotel,
las empresas hoteleras, estudiantes, profesores, y proveedores de la industria. Con sede en Washington,
DC, AH&LA ofrece a sus miembros con la defensa nacional en el Capitolio, relaciones pblicas y gestin de
imgenes, la educacin, investigacin e informacin, y otros servicios de valor aadido para proporcionar
obtencin de ganancias y garantizar un clima de negocios positivo para la industria hotelera.

Educational Institute

Established in 1953, as a nonprofit educational foundation of the American Hotel & Lodging
Association, the American Hotel & Lodging Educational Institute (EI) is one of the finest
nonprofit organizations committed to hospitality training and education, supported by quality
standards of practice through leadership, professional certification, education, and advocacy.

Direct industry input goes into the development of every one of our products, ensuring that the
knowledge you gain is up-to-date, practical, and accurate. Leading hotel brands and thousands
of properties around the world use our products and courses for their corporate training.

More than 1,500 universities, colleges, vocational technical schools, and governmental agencies worldwide use the
Educational Institute courses and textbooks in their classrooms. The Educational Institute offices are located in
Florida, Michigan, and India.

Establecida en 1953, como una fundacin sin fines de lucro de educacin de la American Hotel & Lodging
Association, el American Hotel & Lodging Educational Institute (EI) es una de las mejores organizaciones sin
fines de lucro comprometida con la formacin de hoteles y la educacin, apoyado por estndares de calidad de
la prctica a travs del liderazgo, la certificacin profesional, educacin y defensa.

Entrada directa en la industria va en el desarrollo de cada uno de nuestros productos, asegurando que el
aumento de los que el conocimiento est al da, prctico y preciso. Las principales marcas de hoteles y miles
de propiedades en todo el mundo utilizan nuestros productos y cursos para la formacin corporativa.

Ms de 1,500 universidades, colegios, escuelas de formacin profesional tcnica, y las agencias

gubernamentales mundialmente utilizan nuestros cursos y los libros de texto en sus clases. Las oficinas del
Instituto se encuentran en Florida, Michigan, y la India.
CERTIFICATION TABLE OF CONTENTS
Certification Career Path 3
Professional Certification4
Getting Certified. 4
Qualifications. 4
Online Exams..5
Review Sessions and Exams...5
Certification Process.......5
Recertification.....6

Certification Designations
Guest Service Gold: Training and Certification
Certified Guest Service Professional (CGSP)......9
Certified Guest Service Property/Partner............9

Executive
Certified Hotel Administrator (CHA).....10-11

Department Head
Certified Rooms Division Executive (CRDE).....12
Certified Hospitality Housekeeping Executive (CHHE)..12
Certified Hospitality Facilities Executive (CHFE)........12
Certified Hospitality Trainer (CHT) .............7
Certified Lodging Security Director (CLSD)......12
Certified Food and Beverage Executive (CFBE) ....13

Managerial
Certified Hospitality Revenue Manager (CHRM)...14
Certified Hospitality Sales Professional (CHSP)...14

Supervisor
Certified Hospitality Supervisor (CHS)......15
Certified Lodging Security Supervisor (CLSS)......15
Certified Hospitality Department Trainer (CHDT)........7

Front-Line
Certified Restaurant Server.......16
Certified Front Desk Representative..16
Certified Guestroom Attendant.....16
Certified Maintenance Employee......16
Certified Lodging Security Officer.....17

Specialty
Certified Master Hotel Supplier (CMHS)...18
Certified Hospitality & Tourism Management Professional (CHTMP)...18
Certified Spa Supervisor (CSS)....19
Certified Hospitality Educator (CHE).....20
Certified Hospitality Instructor (CHI)....20
1
 Achieve the highest RECOGNITION
for hospitality excellence through
PROFESSIONAL CERTIFICATION

The American Hotel & Lodging Educational Institute (EI) is globally recognized as the
preeminent leader in hospitality certification for all facets of the industry, including:

Hotels Food & Beverage outlets Trainers Hospitality educators Hotel suppliers

EI offers more than 20 certification programs covering every level of hotel

employees, from front line all the way to general managers.

www.ahlei.org/certification
1-888-575-8726 | 1-407-999-8100
2
CERTIFICATION CERTIFICATION HOSPITALITY CAREER PATH
Certication Career Path
Revenue Food & Human
Front Oce Management Beverage Housekeeping Maintenance Security Resources Sales
Executive

CHA
Certied Hotel Administrator
Department Head

CRDE CFBE CHHE CHFE CLSD CHT

Certied Certied Certied Certied Certied Certied
Rooms Food and Hospitality Hospitality Lodging Hospitality
Division Beverage Housekeeping Facilities Security Trainer
Executive Executive Executive Executive Director

CHRM CHSP
Managerial

Certied Certied
Hospitality Hospitality
Revenue Sales
Manager Professional

CLSS CHDT
Supervisor

CHS Certied Certied

Certied Hospitality Supervisor Lodging Hospitality
Security Department
Supervisor Trainer

Certied Certied Certied Certied Certied

Front Desk Restaurant Guestroom Maintenance Lodging
Representative Server Attendant Employee Security
Ocer
Line

CGSP
Certied Guest Service Professional

CMHS CHE CHI CSS CHTMP

Specialty

Certied Certied Certied Certied Certied Hospitality

Master Hotel Hospitality Hospitality Spa & Tourism
Supplier Educator Instructor Supervisor Management
Professional

www.ahlei.org/certification | 1-407-999-8100 | 1-888-575-8726

3
 Professional Certification
Widely recognized as the preeminent leader in hospitality
certification, the American Hotel & Lodging Educational
Institute (EI) provides certification for hospitality
professionals in all facets of the industry, including:
hotels
food & beverage establishments
trainers
hospitality educators
hotel suppliers
spas
Professional Certification demonstrates proficiency. It is a
concrete indication of your skill, and shows employers and
guests that you are committed to your profession and are
well trained with proven abilities.
Continuing education is a lifelong process and is motivated
by a number of factors, including curiosity, self-identified
gaps in knowledge, and the desire to provide the very best
as an individual and the very best guest service.
Although certification is voluntary, individuals have the
responsibility to demonstrate competence before expecting
the recognition and rewards of a profession. In addition,
certification and the process of certificate maintenance
through continuing education lend credibility to many
professions in legislative and policy arenas.
Benefits of Certification
Competitive edge in the industry
Career improvement
Employment opportunities
Higher wages
Job retention
Promotion eligibility
4
Getting Certified
In order to become certified by EI, you must meet the
knowledge requirements, the experience requirements
and successfully complete a certification examination.
EI recommends that you carefully review the prerequisites
for the designation of interest, to ensure that you meet the
eligibility requirements.
.
Qualifications
A qualification recognizes the competence of individuals in
specific areas. A certification candidate must currently hold
the qualifying position in order to apply for a designation
and take the certification exam.
Certification Completion
Candidates who complete the qualification process and
meet the eligibility requirements and successfully complete
the exam will receive a certificate and lapel pin.
The certification designation may be used on letterhead,
business cards, and other writings.
For complete qualification information, paperwork
requirements, application and information on the specific
certification designation you are interested in, please visit
www.ahlei.org/certification or contact the Certification
Department.
Certification Examination
Our high-quality exams are designed to ensure maximum
value to our customers, and each has been rigorously tested
before release. Certification exams are offered through
traditional print testing, with select exams offered through
online testing.
All examinations must be administered under the
supervision of a proctor. A proctor may be a CHA, a
hospitality educator, an AH&LA member association/
federation executive, your immediate supervisor, or a
member of the clergy.
Review Sessions and Exams
Certification-specific review sessions and exams are offered
for select designations. The review class is an excellent
opportunity to prepare for the exam.
A standard review session features an overview of the
program materials that you study prior to attending the
review and allows you a chance to ask questions in an
informal discussion environment, and is usually followed by
a proctored exam session.
CERTIFICATION
Certification Process
When You Apply
It is important when applying for a certification that
all supporting documentation listed on the application
is provided. This will help ensure that the application
is processed in a timely manner. Single applications
are processed in approximately two weeks from being
received. Applications submitted in groups, (more than
ten) are processed in approximately four weeks from being
received.
Exam Preparation Material
If exam preparation materials are included in the
certification program fee, they will ship once the application
process is complete with supporting documentation and
payment.
In This Photo:
Fifteen professionals attended a CHT review and exam session during a CHART
Conference and earned their Certified Hospitality Trainer (CHT) designation.
Exam
See individual certifications for the time allowance from
date of enrollment to successfully complete the exam.
Candidate Passes Exam
Candidates receive their pin and certificate approximately
three weeks after successfully passing the certification
exam. Candidates enrolled in the Early Entry (Plan C)
option do not receive a certificate and pin until the time
requirement has been met.
Contact the Certification Department for an up-to-date
listing of review classes and examination sessions, or
to learn more about holding an EI-sponsored review
and/or exam session at industry conventions or
through a local state association.
5
CERTIFICATION
Recertification
Recertification begins the day candidates earn their
Free Courses Count toward Recertification
Schneider Electrics Energy University offers many
certification, and designees hold their certification for
free courses that count as education points toward
five years. During this time, the program requires that
recertification for the following designations:
certification designees maintain their qualifying position
within the industry; and earn a minimum amount Certified Hotel Administrator (CHA)
of documented points by fulfilling various activity
Certified Hospitality Facilities Executive (CHFE)
requirements based on the level of involvement and time
spent doing the activity within the next five years.
Visit the MyEnergy University website
The categories for which points are awarded include: to enroll today.
Professional Experience http://www2.schneider-electric.com
Professional Development Activities/Seminars
Industry Related Involvement
Educational Services Recertification Designations
The following certifications require maintenance over a five
Upon successful completion of the Recertification year term for recertification and continued recognition.
Maintenance Program, the certification holder will be
permitted to continue using the initials as part of their Certified Hotel Administrator (CHA)
certification designation. Certified Rooms Division Executive (CRDE)

Ways to Earn Recertification Points
Maintain their qualifying position within the industry
Completion of any EI Distance Learning Course provides
5 points toward the recertification point total. Courses
may be taken online or through traditional, paper-based
distance learning. For list of course offerings, visit
www.ahlei.org/distancelearning
Participate in AH&LA/American Express Seminar for
recertification points. Points vary by seminar title.
Certified Food & Beverage Executive (CFBE)
Certified Hospitality Housekeeping Executive (CHHE)
Certified Hospitality Facilities Executive (CHFE)
Certified Lodging Security Director (CLSD)
Certified Hospitality Trainer (CHT)
Certified Hospitality Revenue Manager (CHRM)
Certified Hospitality Sales Professional (CHSP)
Certified Hospitality Educator (CHE)
Certified Master Hotel Supplier (CMHS)

Attend industry tradeshows, conferences or

conventions.

Visit www.ahlei.org/recertification or contact the

Certification Department for a recertification packet.

6 www.ahlei.org 1-407-999-8100 1-888-575-8726

 Keep Pace with
Improve your
Learn to your Experience with Others
Todays successful training managers must have effective training techniques as well as effective methods to
assess training. Achieve these distinctive training certifications and be recognized as a professional trainer in
the hospitality industry.

Certified Hospitality Trainer (CHT) Certified Hospitality Department Trainer (CHDT)

Property-level training director or A person who is responsible for training
department head or corporate level individuals for functional skills in a hospitality
training executive at a hospitality position.
company.

Earning my Certified Hospitality The CHDT Program is an excellent

Trainer (CHT) gave me both education
and confidence. We all need to look
for ways to improve upon what we do
as business professionals and with
CHT, I can feel confident in my skills
and my class participants can know
that they are being trained by
a professional trainer.
program which surpassed all my
expectations. The program is very
informative and a necessity for
training standards. Through it I
am now better able to plan and
execute each training module
resulting in maximum benefits to
the participants.

Travis Smith, CHT Rose Forde, CHDT

Best Western International ROSJO Hospitality Services,
Barbados

7
 www.ahlei.org/guestservicegold
1-407-999-8100

8
CERTIFICATION
Guest Service Gold Training Program
Five-star service begins with your
employees, and service is more important
than ever in a tough, tight, and competitive
market. Excellent guest service is not an
expense, but an investment. Look beyond
the standard guest service training and get recognized for
implementing and achieving guest service best practices
with Guest Service Gold.
Guest Service Gold is a comprehensive program designed to
accomplish the goal of creating guest service-oriented front
line employees who know how to engage with their guests
to provide memorable guest service.
Core components include training, employee certification
and property certification and can be implemented by
any service oriented business, such as restaurants,
transportation companies, attractions, and retail outlets,
not just lodging properties. It can also be used in academic
settings to provide students with a solid foundation in guest
service skills.
Completion of Guest Service Gold can lead to the Certified
Guest Service Professional (CGSP) designation. Once
all line-level employees pass the CGSP, the property or
organization can apply for the Certified Guest Service
Property/Partner designation.
Guest Service Gold features a video with seven brief
stories designed to motivate and inspire hotel employees
to go for the gold and provide service above and beyond
the call of duty.
Program includes: 22 minute video (DVD), pre-shift lesson
plans, one Trainers Guide, five Participant Workbooks
Additional workbooks sold separately
Available in English and Spanish (print and online).
2011
06500DVP01ENGE English/Program
06500WKB01ENGE English/Participant Workbooks
06500DVP01SPGE Spanish/Program
06500WKB01SPGE Spanish/Participant Workbooks
06500WEB01ENGE English/Online Program
06500WEB01SPGE Spanish/Online Program
The Guest Service Gold Program does not include the
Certified Guest Service Professional (CGSP) Certification
designation. CGSP is priced separately.
Certified Guest Service Professional (CGSP)
Each employee who completes the Guest Service Gold
Training Program is eligible to become a Certified Guest
Service Professional (CGSP).
Complete and return a CGSP application to the
Educational Institute, along with fee.
Successfully pass the 30-question certification exam
with a score of 80% or higher.
CGSP exam is available in English and Spanish, in print
or online format.
2011
06500PGF01ENGE English/Certification
06500PGF01SPGE Spanish/Certification
Certified Guest Service Property or
Certified Guest Service Partner
Take the first step to improving your
propertys guest service ratings and
become a Certified Guest Service
Property. This property certification is
essential to promote your propertys
commitment to guest service and guest
satisfaction.
Once all line-level employees pass the Certified Guest
Service Professional exam, your property can apply to be
recognized as a Certified Guest Service Property or
Certified Guest Service Partner.
Successful properties and/or organizations will receive
a CGSP certification plaque to display prominently for
guests to recognize their commitment to providing
exceptional guest service.
The Certified Guest Service Property or Certified Guest
Service Partner designation is valid for one (1) year from
the property issue date.
Visit www.ahlei.org/guestservicegold for recertification
qualifications.
Academic Institution
Guest Service Gold is available to schools with additional
materials to assist instructors with presenting the program
in an academic setting. Schools may choose to use the
program with or without the Certified Guest Service
Professional (CGSP) exam.
9
 Executive Designation Program Details
Fee includes: CHA Exam Preparation Booklet, Three
Volume Resource Materials CD, and Exam. Certificate and
Certified Hotel Administrator (CHA)
lapel pin upon successful completion of the exam.
The Certified Hotel Administrator (CHA) is
the most prestigious certification available
Exam: The CHA exam consists of 200 multiple-choice
to a hotel general manager or hospitality
questions that must be answered within a four-hour time
executive. Those who earn the CHA
period. The CHA exam is available as paper-based or online.
become part of an elite group of hospitality
It must be successfully completed within six months from
professionals who, by combining education
date of enrollment into the certification program. If you
and experience with dedication to the industry, have
fail the exam on the first attempt, two retakes are allowed
achieved a high level of expertise.
within this six-month time frame. Retake fees apply.

Proctor: A proctor may be a CHA, a hospitality educator,

an AH&LA member association/federation executive, your
Candidates must be a general manager, owner/operator in
immediate supervisor, or a member of the clergy.
a lodging hospitality company; or employed as a corporate
executive responsible for the operation of three or more
Recertification: Every five years.
properties, who serves as a regional or corporate director
of operations, or has ultimate corporate responsibility
for rooms, marketing, accounting and finance, human
resources, or engineering. Training and education are so important
in our industry. Thats why my CHA
Prerequisites designation is so importantits a
Candidates must be currently employed in the hospitality recognizable validation of the knowledge
industry. Candidates who are in a qualifying position may and skills Ive acquired during my
apply for certification in one of three ways (see application professional career. Now that I have my
for additional details): CHA, Im encouraging Kimptons general
managers to pursue this professional
PLAN A Education Emphasis designation if they have not already
Minimum two-year degree from an accredited institution achieved it.
and two years of full-time experience in the qualifying
position. Ron Vlasic, CHA
Regional Vice President
PLAN B Experience Emphasis Kimpton Hotels & Restaurants
Three years of full-time experience in the qualifying
position.

PLAN C Early Entry

Current full-time employment in the qualifying position
and meet the experience requirement in order to earn the
Professional Certification designation.

10
CERTIFICATION
Certified Hotel Administrator (CHA)
Online Review
The CHA Online Review offers busy hospitality
professionals a convenient, self-paced means to prepare
for their CHA exam. It offers the same instruction as the
live event and more!
CHA Online Assessment Tool
Candidates for the CHA can test their readiness for the
exam with the online assessment tool.
The CHA Assessment Tool consists of six 30-question
quizzes that correlate to the six sections of the CHA exam
preparation material.

This 6.5-hour online session includes: After completion of the test, which contains questions
similar in format and content to those in the corresponding
Six (6) modular presentations that correlate to each exam, candidates receive an evaluation report indicating
section of the study materials: their score and skill level against the required benchmarks.
Financial Management
Marketing and Sales The assessment includes a detailed performance report
Leadership Management and a review of missed questions. It also identifies where
Human Resources Management the correct information may be found in the corresponding
Rooms Management Exam Preparation Booklet and Resource Materials CD for
Food and Beverage Management further review, and includes:

120 days of access to the web-based review 120 days of access to the Assessment Tool
Sample examination questions Three opportunities to practice each section

2011 English/Certification Assessment report after each use

08001WEB01ENGE English/Online Course
The Online Review and Assessment Tool are only available
to those hospitality candidates who have submitted a CHA
application to EI and have met the necessary prerequisites
for the specific certification program.

It was a rewarding experience earning

my CHA and it has already changed my
life for the better.

Chioma Omotayo, CHA

General Manager
Ikoyi Hotels

11
Department Head Designations
Certified Rooms Division Executive (CRDE)
Certified Food and Beverage Executive (CFBE)
Certified Hospitality Housekeeping Executive (CHHE)
Certified Hospitality Facilities Executive (CHFE)
Certified Lodging Security Director (CLSD)
Prerequisites
Candidates must currently be employed in the hospitality
industry. Candidate who are in a qualifying position may
apply for certification in one of three ways (see application
for additional details):
PLAN A Education Emphasis
Minimum two-year degree from an accredited institution
and one year of full-time experience in the qualifying
position.

Certified Rooms Division Executive PLAN B Experience Emphasis

(CRDE)
Executive or management level in rooms division
operations at a lodging hospitality company.
Certified Food and Beverage Executive
(CFBE)
Executive or management level in food and
beverage or culinary operations.
Two years of full-time experience in the qualifying position.
PLAN C Early Entry
Current full-time employment in the qualifying position
and meet the experience requirement in order to earn
the Professional Certification designation.

Certified Hospitality Housekeeping Executive

(CHHE)
Executive or management level in housekeeping
operations at a lodging hospitality company.

Certified Hospitality Facilities Executive

(CHFE)
Executive or management level in engineering/
facilities operations at a lodging hospitality
company.

Certified Lodging Security Director

(CLSD)
Security Director, Risk Management Director,
or Loss Prevention Director at a property level
or as a corporate executive employed by a firm
responsible for the operation of three or more properties,
who serves as regional or corporate director of security, or
has ultimate corporate responsibility for security and/or risk
management issues. Tourism Police Officer may also qualify.

The Educational Institute worked with the American Hotel & Lodging
Association (AH&LA) Loss Prevention Committee, the U.S. Department
of Homeland Security (DHS), and other agencies to update our current
security certifications and to develop new programs designed to provide
12 hospitality security personnel and other employees with information on
terrorism awareness and anti-terrorism preparedness.
CERTIFICATION
Program Details
Fee includes: Each Department Head designation
includes Study Materials, along with practice
questions, and Exam. Certificate and lapel pin upon
successful completion of the exam.
Exam: Department head exams consists of 150
multiple-choice questions that must be answered
within a three-hour time period. All exams are available
paper-based or online. It must be successfully
completed within six months from date of enrollment
into the certification program. If you fail the exam on
the first attempt, two retakes are allowed within this
six-month time frame. Retake fees apply.
Proctor: A proctor may be a CHA, a hospitality
educator, an AH&LA member association/federation
executive, your immediate supervisor, or a member of
the clergy.
Recertification: Every five years.
Certified Food and Beverage Executive (CFBE)
Online Assessment Tool
Candidates for the CFBE professional certification can test
their readiness for the exam with the online assessment tool.
The CFBE Assessment Tool consists of six 20-question
quizzes that correlate to the six sections of the CFBE exam
preparation material. After completion of the test, which
contains questions similar in format and content to those in
the corresponding exam, candidates receive an evaluation
report indicating their score and skill level against the
required benchmarks.
The Assessment Tool is available only to those hospitality
candidates who have submitted a CFBE application to EI
and have met the necessary prerequisites for the specific
certification program.
13
 MANAGERIAL DESIGNATIONS
Certified Hospitality Revenue Manager (CHRM)
Certified Hospitality Sales Professional (CHSP)
Certified Hospitality Revenue Manager (CHRM)
Revenue manager, reservation manager,
and director of revenue management. Fifty
percent or more of job responsibilities involve
forecasting, and analyzing, inventories, rates
and occupancy.
Prerequisites
Candidates must currently be employed in the hospitality
industry. Candidates who are in a qualifying position may
apply for certification in one of three ways (see application
for additional details):
PLAN A Education Emphasis
Minimum two-year degree from an accredited institution and
six months of full-time experience in the qualifying position.
PLAN B Experience Emphasis
One year of full-time experience in the qualifying position.
PLAN C Early Entry
Current full-time employment in the qualifying position
and meet the experience requirement in order to earn the
Professional Certification designation.
Program Details
Fee includes: Study Materials, along with practice
questions, and Exam. Certificate and lapel pin upon
successful completion of the exam.
Exam: Consists of 125 multiple-choice questions that must
be answered within a three-hour time period. All exams are
available paper-based or online. It must be successfully
completed within six months from date of enrollment into
the certification program. If you fail the exam on the first
attempt, two retakes are allowed within this six-month time
frame. Retake fees apply.
Proctor: A proctor may be a CHA, a hospitality educator,
an AH&LA member association/federation executive, your
immediate supervisor, or a member of the clergy.
Recertification: Every five years.
14
Certified Hospitality Sales Professional (CHSP)
Banquet/catering manager, director of sales, sales
manager, and sales coordinator. Fifty percent or more of
the duties and responsibilities involve sales of
sleeping rooms and/or meeting space to groups
or individuals. All areas of hospitality sales are
included: room, convention/conference, banquet/
catering, group, etc.
Prerequisites
Candidates must currently be employed in the hospitality
industry. Candidates who are in a qualifying position may
apply for certification in one of three ways (see application
for additional details):
PLAN A Education Emphasis
Minimum two-year degree from an accredited institution
and six months of full-time experience in the qualifying
position.
PLAN B Experience Emphasis
One year of full-time experience in the qualifying position.
PLAN C Early Entry
Current full-time employment in the qualifying position
and meet the experience requirement in order to earn the
Professional Certification designation.
Program Details
Fee includes: Study Materials, along with practice
questions, and Exam. Certificate and lapel pin upon
successful completion of the exam.
Exam: Exams consists of 100 multiple-choice questions
that must be answered within a two-hour time period. All
exams are available paper-based or online. It must be
successfully completed within six months from date of
enrollment into the certification program. If you fail the
exam on the first attempt, two retakes are allowed within
this six-month time frame. Retake fees apply.
Proctor: A proctor may be a CHA, a hospitality educator,
an AH&LA member association/federation executive, your
immediate supervisor, or a member of the clergy.
Recertification: Every five years.
CERTIFICATION
Supervisor Designations
Certified Hospitality Supervisor (CHS)
Certified Lodging Security Supervisor (CLSS)
Certified Hospitality Supervisor (CHS)
A person who supervises two or more
individuals; has job duties that are at least
20 percent supervisory in nature and which
include such tasks as scheduling, training,
interviewing, discipline, inspecting and
conducting performance reviews; makes decisions and
judgment calls while performing daily duties; and has input
on hiring and firing decisions within a department.
Prerequisites
Candidates must currently be employed in the hospitality
industry. Candidate who is in a qualifying position may
apply for certification in one of two ways (see application
for additional details):
PLAN A Education Emphasis
Minimum two-year degree from an accredited institution
and three months of full-time experience in the qualifying
position.
PLAN B Experience Emphasis
Six months of full-time experience in the qualifying
position.
Program Details
Fee includes: Exam. Certificate and lapel pin upon
successful completion of the exam. (Study resource not
included.)
Exam: Exams consists of 100 multiple-choice questions
that must be answered within a two-hour time period. All
exams are available paper-based or online. It must be
successfully completed within six months from date of
enrollment into the certification program. If you fail the
exam on the first attempt, two retakes are allowed within
this six-month time frame. Retake fees apply.
Proctor: A proctor may be a CHA, a hospitality educator,
an AH&LA member association/federation executive, your
immediate supervisor, or a member of the clergy.
Recertification: Not required.
Certified Lodging Security Supervisor (CLSS)
A person who supervises two or more individuals; has job
duties that are at least 20 percent supervisory in nature
and which include such tasks as scheduling,
training, interviewing, discipline, inspecting
and conducting performance reviews;
makes decisions and judgment calls while
performing daily duties; and has input
on hiring and firing decisions within the
security/risk management/loss prevention department.
Prerequisites
Candidates must currently be employed in the hospitality
industry. Candidate who is in a qualifying position may
apply for certification in one of two ways (see application
for additional details):
PLAN A Education Emphasis
Minimum two-year degree from an accredited institution
and three months of full-time experience in the qualifying
position.
PLAN B Experience Emphasis
Six months of full-time experience in the qualifying
position.
Program Details
Fee includes: Study Materials, along with practice
questions, and Exam. Certificate and lapel pin upon
successful completion of the exam.
Exam: Exams consists of 125 multiple-choice questions
that must be answered within a two-hour time period. All
exams are available paper-based or online. It must be
successfully completed within six months from date of
enrollment into the certification program. If you fail the
exam on the first attempt, two retakes are allowed within
this six-month time frame. Retake fees apply.
Proctor: A proctor may be a CHA, a hospitality
educator, an AH&LA member association/federation
executive, your immediate supervisor, or a member of
the clergy.
Recertification: Not required.
Study Resource
Recommended preparation for the Certified Hospitality
Supervisor (CHS) exam is the Supervisory Skill Builders
nine-workbook series that presents supervisors with the
skills and competencies needed to successfully manage
their employees. 15
09510SKP03ENGE - English
 HOSPITALITY SKILLS
CERTIFICATION Study Resource

Certified Front Desk Representative Recommended guides for preparing for the front-line
Certified Guestroom Attendant certification exams include step-by-step task breakdowns
Certified Maintenance Employee of the knowledge and skills needed to perform these jobs.
Certified Restaurant Server Separate fees apply.

These Hospitality Skills Certification (HSC) 08022SGG02ENGE TRAC Restaurant Server

programssupport skill and knowledge trainingintegrated 08030SGG02ENGE TRAC Front Desk Representative
with performance assessment, recognition and 08031SGG02ENGE TRAC Guestroom Attendant
achievement. 08037IGP01ENGE Maintenance Employee Skills Guide

Online programs also available for these positions.

Individuals who currently work in the hospitality industry.

Prerequisites
Candidates must currently be employed in the hospitality
industry. No minimum time requirement (see order form
for additional details). MAINTENANCE
EMPLOYEE

Program Details
Fee includes: Exam. Certificate and lapel pin upon
successful completion of the exam. (Study resource not
included.)

Exam: Consists of 30 multiple-choice questions that must

be answered within a one-hour time period.

Proctor: A proctor may be a CHA, a hospitality

educator, an AH&LA member association/federation
executive, your immediate supervisor, or a member of
the clergy.

Recertification: Not required.

16
CERTIFICATION Security The Lodging Security Officer Program
2011, Program
The Lodging Security Officer Program provides general
Certified Lodging Security Officer (CLSO)
techniques and tips as well as hospitality-specific
information that security officers and other employees need
to provide effective security at lodging properties.
New or updated topics include:
Lodging Security Officer, Tourism Police Officers
Child trafficking/Protection of children
Prerequisites Expanded bomb search information
Candidates must be employed in the position of a property-
level security officer with at least 90 days experience in the Anti-terrorism/Signs of terrorism
position. Active shooters
Hostage situations
Program Details
Fee includes: Exam. Certificate and lapel pin upon Shelter-in-place
successful completion of the exam. (Study resource not Handling the death of a guest
included.)
Revised ADA service
Exam: Consists of 60 multiple-choice questions that must
be answered within a two-hour time period. The program consists of:
four modular textbooks
Proctor: A proctor may be a CHA, a hospitality
educator, an AH&LA member association/federation one 15-minute DVD
executive, your immediate supervisor, or a member of supplement
the clergy. one workbook with progress quizzes

Recertification: Not required. Developed in a self-study formatemployees read

the textbooks and complete corresponding workbook
exercises, and complete progress tracking quizzes.
Study Resource This program may also be used for group training.
05620ISE03ENGE - English/Program
The Lodging Security Officer Program is a beneficial tool
in preparation for the Certified Lodging Security Officer
(CLSO) exam.

Eye on Awareness Hotel Security Training

Employees are the first line of response and should be part of your propertys security measures. It is
important to recognize that security isnt just the security staffs responsibility; its a part of every hotel
employees day-to-day responsibilities.

Eye on Awareness offers hotels a convenient way to increase employee awareness about their role in
keeping their property safe by learning how to recognize and report suspicious activities. This online
program includes interactive, multimedia lessons enhanced by review questions to assess employee
comprehension.

07080WEB01ENGE - English/Online Program

07080WEB01SPGE - Spanish/Online Program

www.ahlei.org/eyeonawareness 17
 SPECIALTY DESIGNATIONS
Certified Master Hotel Supplier (CMHS)
Supplier
Food & Beverage
Certified Hospitality & Tourism Management Professional
(CHTMP)
Certified Spa Supervisor (CSS)
Certified Hospitality Educator (CHE)
Certified Hospitality Instructor (CHI)
Certified Master Hotel Supplier (CMHS)
Professional hotel suppliers must possess a
level of expertise that extends beyond the role
of salesperson and order taker. This expertise
prepares them to serve as advisors who help
customers make better business decisions.
The Certified Master Hotel Supplier (CMHS) designation
recognizes that expertise.
Supplier of products or services to the hospitality industry.
Prerequisites
Candidate must currently be employed by a company that
supplies the hospitality industry. (see application form for
additional details).
Program Details
Fee includes: Study materials corresponding with Supplier
or Food & Beverage track as indicated on application, along
with practice questions, and Exam. Certificate and lapel pin
upon successful completion of the exam.
Exam: Consists of 125 multiple-choice questions that must
be answered within a three-hour time period. All exams are
available paper-based or online. It must be successfully
completed within six months from date of enrollment into
the certification program. If you fail the exam on the first
attempt, two retakes are allowed within this six-month time
frame. Retake fees apply.
Proctor: A proctor may be a CHA, CMHS, a hospitality
educator, an AH&LA member association/federation
executive, your immediate supervisor, or a member of
the clergy.
Recertification: Every five years.
18
Certified Hospitality & Tourism Management
Professional (CHTMP)
The new Hospitality and Tourism Management Program
introduces the hospitality and tourism industry on a global
scale with a large focus on diversity. The new curriculum
provides specific skills and knowledge
for students, leading to an industry-
recognized and portable professional
certification from EICertified
Hospitality & Tourism Management
Professional (CHTMP).
Prerequisites
Candidates for the CHTMP must complete the following:
Pass both HTMP Year 1 and HTMP Year 2 final exams
with a score of 70% or higher.
100 hours of work experience in a qualifying position.
Qualifying position is defined as working, whether paid or
unpaid, in the hospitality industry.
Hospitality industry is defined by four categories:
Accommodations, Food & Beverage, Transportation, or
Attractions. (see Page 11 of Year 1 text)
There is no supervisory level requirement.
Work requirement can be done over the course of the 2
year program, but must be completed within 120 days (4
months) of taking the Year 2 final exam.
The CHTMP designation will replace the Certified Front
Desk Supervisor (CFDS).
The Certified Hospitality & Tourism Management
Professional designation and the Hospitality Tourism &
Management Program-Year 2 will be available in 2013.
CERTIFICATION
Certified Spa Supervisor (CSS)
The Certified Spa Supervisor program
is a certification for spa supervisors and
managers. The certification program
was developed by the International SPA
Association (ISPA) in partnership with the
Educational Institute.
A qualifying supervisor is a person who supervises two
or more individuals; has job duties that are at least 20
percent supervisory in nature and include such tasks as
scheduling, training, interviewing, disciplining, inspecting,
and conducting performance reviews; makes decisions and
judgment calls while performing daily duties; and has input
on hiring and firing decisions within a spa facility.
Program Details
Fee includes: Exam. Certificate and lapel pin upon
successful completion of the exam. (Study resource not
included.)
Exam: Consists of 116 multiple-choice questions that
must be answered within a two-hour time period. All exams
are available paper-based or online. It must be successfully
completed within six months from date of enrollment into
the certification program. If you fail the exam on the first
attempt, two retakes are allowed within this six-month time
frame. Retake fees apply.
Proctor: A proctor may be a CHA, CSS, a hospitality
educator, an AH&LA member association/federation
executive, your immediate supervisor, or a member of
the clergy.

Prerequisites: Recertification: Not required.

The Certified Spa Supervisor application is only available as
part of the Supervisory Skill Builders for the Spa Industry
program, which must be completed as a prerequisite for
certification.

All plans require documented evidence of experience and

successful completion of a comprehensive examination.
Applicants may pursue the CSS designation through one of
two options:

Plan 1 Eligibility-- Experience

Successful completion of the ISPA Supervisory Skill
Builders Series
And
Current full-time employment in a CSS qualifying position
with at least three months of full-time experience in one
or more such positions.

Plan 2 Eligibility-- Early Entry

Successful completion of the ISPA Supervisory Skill
Builders Series
And
Not currently employed in a CSS qualifying position.
However I understand that if I am accepted in the
CSS program I will have six months from the time I
successfully pass the CSS exam to secure full-time
employment as a qualified supervisor in the spa industry
and to have held one or more such positions for a
minimum of three months.
19
Certified Hospitality Educator (CHE)
Discover the latest high-impact instructional
methods and help your students excel! The CHE
program is the only professional development
opportunity designed for hospitality educators
around the world. The CHE program enables you
to strengthen students critical thinking and motivation to
learn, share ideas with your peers, and receive recognition
for your teaching abilities from students, colleagues, and
the industry.
Post-secondary hospitality educator.
Prerequisites
Candidates must currently be employed full-time as a
post-secondary hospitality educator. Candidate who is in a
qualifying position may apply for certification in one of two
ways (see application for additional details):
Plan A Education Emphasis
Baccalaureate degree or international diploma from an
approved institution. Minimum two-years of full-time
experience in the qualifying position, with a minimum of
one year in a managerial or supervisory position.
Plan B Experience Emphasis
Currently employed full-time or part-time as a post-
secondary hospitality educator. Minimum of five years
of full-time professional experience in the hospitality
industry, with a minimum of two years in a managerial or
supervisory position.
Program Details
Fee includes: Exam. Certificate and lapel pin upon
successful completion of the program.
Workshop: CHE candidates must attend a 2.5 day
workshop that culminates with the exam.
Video presentation: Candidates submit a videotaped
classroom session demonstrating their mastery of skills
taught in the CHE workshop.
Exam: Consists of 100 multiple-choice questions that must
be answered within a two hour time period.
Recertification: Every five years.
20
Certified Hospitality Instructor (CHI)
The CHI was developed to help high school
teachers effectively teach lodging, tourism, and
food & beverage courses. The program consists
of three levels offered during the summer. Each
level is a five-day professional development
workshop. During the sessions, participants network with
other educators and industry professionals, while being
taught by leading post-secondary hospitality educators and
getting behind-the-scenes tours at lodging properties.
The CHI program is designed for individuals currently
employed full-or part-time as a high school instructor
teaching a hospitality or tourism curriculum.
Prerequisites
Candidates must be currently teaching in a high school
hospitality program, hold state teacher certification, and
have an academic degree.
Program Details
Fee includes: Workshops and exams. Certificate and lapel
pin upon successful completion of workshops, exams, and
internship.
Exam: Three exams (one for each level), consisting of 50
multiple-choice questions that must be answered within a
two-hour time period.
Recertification: Not required.
Participants who complete all three levels of the Lodging
Summer Institute and exam and perform 120 hours of
internship receive the Certified Hospitality Instructor (CHI)
certification.
CERTIFICATION
Hospitality
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 www.ahlei.org

Florida Michigan India

800 N. Magnolia Avenue, Suite 300 2113 North High Street Asha House
Orlando, FL 32803 USA Lansing, MI 48906 USA 28, Suren Road,
1-407-999-8100 1-517-372-8800 Andheri (East) Mumbai - 400 093
1-407-236-7848 1-517-372-5141 +91-22-26820878
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