Jorge Patrick D.

Balabis
#23 Scarlet Homes Moonwalk Village Paraaque City
Contact No.: +639053341459
E-mail Address: jorgebalabis@gmail.com

PROFESSIONAL EXPIRIENCE

Teleperformance Sucat
SDC IT Bldg. Santana Grove.
Dr A Santos Ave. Brgy San Antonio Paraaque City

CUSTOMER SUPPORT for ADOBE SYSTEMS ACCOUNT (Teleperformance)

Date: May 2010 to May 2011

TECHNICAL SUPPORT (LEVEL 1) for TOSHIBA TAIS / VP ACCOUNT (Teleperformance)

Date: August 24, 2011 to present

Provide world class technical support service and customer satisfaction

Answers inbound calls regarding technical issues and resolves them over the phone in a timely
manner.
Strives for one time call-in resolution
Provides accurate product and system specifications information for customers regarding the
product.

Workforce Management Analyst (Teleperformance)

Date: August 05, 2013 to present

Analyzing real-time call trends and make adjustments to staffing to ensure service levels as
well as companys financial goals (efficiencies) are met.
Making necessary adjustments to workforce management software to appropriately track the
productivity of Call Center Agents.
Act as a first point of contact for any escalations, outages, system issues or any other
production impacting situations.

EDUCATIONAL BACKGROUND:

Bachelor of Arts in Multimedia Arts

Asia Pacific College
3 Humabon Place, Magallanes, Makati City
2007-2008

Bonifacio Javier National High School

Barangka Drive, Mandaluyong, Metro Manila
2001 2005

PERSONAL BACKGROUND

Born in March 16, 1989 in Mandaluyong, Philippines. Fluent in English. Knowledgeable in Microsoft
Office Applications (Word, Excel, PowerPoint, Access), Adobe Flash,Photoshop,Illustrator and Acrobat.
Extensive skills in computer hardware troubleshooting and MS Windows Installation. Have good
leadership skills. Team player. Can work with minimal supervision, Honest, dedicated, goal oriented,
self- motivated and eager to learn.Avid video gamer with experiences on console,pc,handheld,mobile
game devices.

REFERENCES

Available upon Request