Chat

i will keep the mobile and bring it during october
19:01:12
i will keep the mobile and bring it during october

19:01:12
..
19:01:21
Vivek Jha
"Thank you for contacting Samsung online chat support. Have a wonderful day. If you have more questions, you may again
contact us via same channel on Live Chat Support(http://livechat.support.samsung.com/Customer_new/IN).
"
19:01:44
Chatting Finished.
<html lang="ko"><head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0,

minimum-scale=1.0, user-scalable=no, target-densitydpi=medium-dpi">
<title>Category | Samsung Live Chat</title>
<link rel="stylesheet" type="text/css" href="../css/common.css?ver=20170308220309">
<link rel="stylesheet" type="text/css" href="../css/cs_style.css?ver=20170308220309">
<link rel="stylesheet" type="text/css" href="../css/livechat_customer.css">
<script src="../Common/js/jquery-1.9.1.min.js"></script>
<script src="../Common/js/common.js"></script>
<script src="../Common/js/livechat_both.js"></script>

<script type="text/javascript">
//195
var RoomStateBackup = "";

var size = 13;
var IsbRun = false;
var surveycnt = 0;
// Proactive 10 Keyin
var vLiveChatDelayCnt = 0;
var vLiveChatRefSec = 10;
var flag = 0;
function disableInputs() {
jQuery('#btnSend').attr("disabled", "disabled");
jQuery('#btnFinish').attr("disabled", "disabled");
jQuery('#txtNewMessage').attr("disabled", "disabled");
/*******************************************************************************
* FUNCTION : fncOnload
* FUNCTION : Form load.
*******************************************************************************/
function fncOnload() {
fncInitControls();
/*******************************************************************************
* Event
*******************************************************************************/
function fncSetEvent() {
jQuery(".btn-font.larger").click(function () {
zoomIn();
})
jQuery(".btn-font.smaller").click(function () {
zoomOut();
})
jQuery("#btnFinish, #closeBtn").click(function () {
if (confirm('Do you really want to close this window?'))
fncExit();
})
//
jQuery("#txtNewMessage").keypress(function (e) {
if(hidProactive.val() == "P" && jQuery('#hidProactiveKeyIn').val() == "N")

{
jQuery('#hidProactiveKeyIn').val("Y");
SetCookie("PROACTIVEKEYIN", "Y");
var code = (e.keyCode ? e.keyCode : e.which);
if (code == 13) {
fncSendMessage('2', '');
return false;
}
});
jQuery(".btn-send").click(function () {
flag = 0;
fncMsgFlag(flag);
});
/* //Font-Controls */
function zoomIn() {
size++;
if (size > 20) {
return false;
jQuery(".chat").css("fontSize", size + "px");
function zoomOut() {
size--;
if (size < 10) {
return false;
}
function oriGin() {
size = 12;
/*******************************************************************************
* FUNCTION : fncSendMessage()
* FUNCTION : .
*******************************************************************************/
function fncSendMessage(msgType, msgProc) {
//
var txtNewMessage = jQuery('#txtNewMessage');
if (txtNewMessage.val().replace(/ /g, '') == '') {
jQuery('#txtNewMessage').val('');
jQuery('#txtNewMessage').focus();
return false;
if (txtNewMessage.val().length > 1000) {
alert("Message is too long.");
txtNewMessage.focus();
return false;
var d = new Date();

var curr_hour = d.getHours();
var curr_min = d.getMinutes();
var curr_sec = d.getSeconds();
var curr_msec = d.getMilliseconds();
//jo
var sendMsg = escapeForPlainToJson(txtNewMessage.val());
var sss = "2" + curr_hour + curr_min + curr_sec + curr_msec;
var tempMsg = [{
"NO": "-99", "RoomNo": hidRoomNo.val(), "ExpertNo": hidExpertNo.val(), "Type": "2",

"MsgProc": sss
, "Time": "", "MsgNm": "", "Msg": sendMsg
}];
txtNewMessage.val('');
txtNewMessage.focus();
if (msgProc == '') {
msgProc = sss;
fncSetRcvData(tempMsg);
}
fncSend(msgType, msgProc, sendMsg);
function fncSend(msgType, msgProc, msg)
jQuery.ajax({
type: 'post',
url: "/Handler/ChatHandlerSend.ashx",
dataType: 'json',
data: {
RoomNo: jQuery('#hidRoomNo').val(),
NewMsg: msg,
MsgType: msgType,
MsgProc: msgProc,
SiteCd: jQuery('#hidSiteCd').val(),
ExpertNo: jQuery('#hidExpertNo').val()
},
async: true,
success: function (data) {
//if (data == '1') {
// jQuery('#txtNewMessage').val('');
// jQuery('#txtNewMessage').focus();
// fncRcvNewMessage();
//}
},
error: function (request, status, error) {
console.log("5. code:" + request.status + "\n" + "message:" + request.responseText + "\n" +

"error:" + error);
var tid = setInterval(function () { clearInterval(tid); }, 2000);
});
function fncSetProactive() {
if (hidProactive.val() != "P") return;
jQuery.ajax({
type: 'post',
url: "/Handler/Proactive.ashx",
dataType: 'jsonp',
jsonp: "callback",
data: {
Mode: 'start',
Site: jQuery('#hidSiteCd').val(),
CustNo: jQuery('#hidRoomNo').val()
},
async: false,

},
alert("4. code:" + request.status + "\n" + "message:" + request.responseText + "\n" + "error:"

+ error);
});
if (hidProactive.val() == "P") {
var timerConfirmClose = setInterval(function () {
vLiveChatDelayCnt ++;
if (vLiveChatDelayCnt >= vLiveChatRefSec)
clearInterval(timerConfirmClose);
if(jQuery('#hidProactiveKeyIn').val() == "N") {
fncExit();
}, 1000);
/*******************************************************************************
* FUNCTION : fncRcvNewMessage()
* FUNCTION : .
*******************************************************************************/
var stateErrCnt = 0;
function fncRcvNewMessage() {
if (IsbRun) return; IsbRun = true;
// AJAX.
if (stateErrCnt > 30) return;
// AJAX.
jQuery.ajax({
type: 'post',
url: "/Handler/ChatHandlerRecv.ashx",
dataType: 'json',
data: {
RecvType: 'MSG2',
MsgNo: jQuery('#hidMsgNo').val(),
ExpertNo: ""
},
async: true,
fncSetRcvData(data);
IsbRun = false;
},
IsbRun = false;

"error:" + error);
});
/**
**/
function SetCookie(cookieName, cookieValue, nDays) {
var today = new Date();
var expire = new Date();
if (nDays == null || nDays == 0) nDays = 1;
expire.setTime(today.getTime() + 3600000 * 24 * nDays);
document.cookie = cookieName + "=" + escape(cookieValue)
+ ";expires=" + expire.toGMTString();
/*******************************************************************************
* FUNCTION : fncSetRcvData()
* FUNCTION : CHAT
*******************************************************************************/
function fncSetRcvData(data) {
if (data == "") return;
var txtChat = jQuery('#txtChat');
var MsgNo = "0";
var MsgProc = "";
var LastTime = "";
var replacedMsg = "";
var newMsg = "";
jQuery.each(data, function (index, entry) {
if (parseInt(MsgNo) < parseInt(entry["NO"]) || parseInt(entry["NO"]) == -99 ) {
MsgNo = entry["NO"];
LastTime = entry["Time"];
if (entry["ExpertNo"] != "") jQuery('#txtNewMessage').removeAttr("disabled");
newMsg = unescapeForPlainToJson(entry["Msg"].toString());
newMsg = newMsg.split("~|").join(" ");
//newMsg = newMsg.replace('+', ' ');
if (entry["MsgProc"] == "WINDOW") {
fncViewLink(unescapeForPlainToJson(entry["Msg"].toString()));
} else if (entry["MsgProc"] == "LINK") {
newMsg = "<a href='#' onclick='javascript:fncGoLink(\"" + newMsg + "\")'><span

class='link_addfile'>" + newMsg + "</span></a>";
fncViewChatMsg(entry["Type"], entry["MsgNm"], entry["Time"], newMsg);
} else if (entry["MsgProc"] == "FILE") {
var tmp = newMsg.split("^");
//newMsg = tmp[1] + " <a href='#' onclick='javascript:fncGoFile(\"" + tmp[0] + "\")'><span

class='link_addfile'>Download</span></a>";
newMsg = tmp[1] + " <a href=\"/Handler/FileHandler.ashx?RecvType=GET&FileNo=" + tmp[0]

+ "\" download><span class='link_addfile'>Download</span></a>";
} else if (entry["MsgProc"] == "SURVEY") {
surveycnt++;
//if (jQuery('#HidisFinish').val() == "Y") {
// parent.fncOpenSurvey(entry["ExpertNo"]);
//} else
//{
//if (surveycnt == 1){
if (jQuery('#hidSiteCd').val() == "TR") {
newMsg = newMsg + "<a tabindex=\"3\" id=\"SurveyLink\" href='#'

onclick='javascript:parent.fncOpenSurvey(" + entry["ExpertNo"] + ", " + entry["RoomNo"] + ")'
style='color: aqua;'><span>Survey Window Open</span></a>";
} else{
newMsg = newMsg + "<a tabindex=\"3\" id=\"SurveyLink\" href='#'

onclick='javascript:parent.fncOpenSurvey(" + entry["ExpertNo"] + ", " + entry["RoomNo"] +
")'><span>Survey Window Open</span></a>";
}
jQuery('#HidisSurvey').val("Y");
if (jQuery('#HidisFinish').val() == "Y") {
disableInputs();
//}
//}
} else if (entry["MsgProc"] == "PING") {
fncSend("3", "PING2", "Customer's ping received.");
} else if (entry["MsgProc"] == "PINGW") {
disableInputs();
fncSend("3", "PINGW2", "Customer's ping received.");
} else if (entry["MsgProc"] == "PINGW2") {
disableInputs();
} else if (entry["MsgProc"] == "PING2") {
} else if (entry["MsgProc"] == "CFINISH") {
disableInputs();
jQuery('#HidisFinish').val("Y");
} else if (entry["MsgProc"] == "FINISH") {

disableInputs();
}else {
newMsg = linkify(newMsg);
//fncViewChatMsg(entry["Type"], entry["MsgNm"], entry["Time"], newMsg);
fncViewChatMsg(entry["Type"], entry["MsgNm"], entry["Time"], newMsg,

entry["MsgProc"]);
});
if (MsgNo != "-99") {
//
jQuery('#hidMsgNo').val(MsgNo);
IsbRun = false;
function linkify(inputText) {
var replacedText, replacePattern1, replacePattern2, replacePattern3;
//URLs starting with http://, https://, or ftp://
replacePattern1 = /(\b(https?|ftp):\/\/[-A-Z0-9+&@#\/%?=~_|!:,.;]*[-A-Z0-9+&@#\/%=~_|])/gim;
replacedText = inputText.replace(replacePattern1, '<a href="$1" target="_blank">$1</a>');

//URLs starting with "www." (without // before it, or it'd re-link the ones done above).
replacePattern2 = /(^|[^\/])(www\.[\S]+(\b|$))/gim;
replacedText = replacedText.replace(replacePattern2, '$1<a href="http://$2"

target="_blank">$2</a>');
//Change email addresses to mailto:: links.
//replacePattern3 = /(([a-zA-Z0-9\-\_\.])+@[a-zA-Z\_]+?(\.[a-zA-Z]{2,6})+)/gim;
//replacedText = replacedText.replace(replacePattern3, '<a href="mailto:$1">$1</a>');
return replacedText;
/*******************************************************************************
* FUNCTION : fncOpenSurvey()
* FUNCTION : .
*******************************************************************************/
function fncOpenSurvey(no, RoomNo) {
//gfnOpenPop("./Survey.aspx?no=" + no, "_blank", 900, 800, false, true);
gfnOpenPop("./Survey.aspx?no=" + no + "&RoomNo=" + RoomNo, "_blank", 900, 800, false, true);
/*******************************************************************************
* FUNCTION : fncViewLink()
* FUNCTION : .
*******************************************************************************/
function fncViewLink(link) {
var a = "<";
var b = ">";
jQuery("#act").html(a + "script" + b + "fncGoWin('" + link + "');" + a + "/script" + b);
/*******************************************************************************
* FUNCTION : fncViewLink()
* FUNCTION : .
*******************************************************************************/
function fncGoLink(link) {
window.open(link, null,
"width=800,height=600,menubar=yes,location=yes,resizable=yes,status=yes,scrollbars=yes");
/*******************************************************************************
* FUNCTION : fncGoFile()
* FUNCTION : .
*******************************************************************************/
function fncGoFile(no) {
var url = "/Handler/FileHandler.ashx?RecvType=GET&FileNo=" + no;
window.open(url, null,
"width=0,height=0,menubar=no,location=no,resizable=no,status=no,scrollbars=no");
}
/*******************************************************************************
* FUNCTION : ()
* FUNCTION : .
*******************************************************************************/
function fncGoWin(link) {
try {
var win = gfnOpenPop(link, "_blank", 800, 750, true, true); //window.open(link, "a",
"width=800,height=600,menubar=yes,location=yes,resizable=yes,status=yes,scrollbars=yes");
if (win == undefined) {
jQuery('#txtNewMessage').val("Pop-up Blocker has been set.");
catch (e) {
jQuery('#txtNewMessage').val("Pop-up Blocker has been set.");
/*******************************************************************************
* FUNCTION : fncViewChatMsg()
* FUNCTION : .
*******************************************************************************/
function fncViewChatMsg(msgType, msgNm, msgTime, msg, MsgProc) {
var sMsg = msg.split("~|").join(" ");;

var sChat;
if (msgType == "1")
if (jQuery('#hidSiteCd').val() == "IL") {
sChat = "<div class='cht-section gray fl_l'><strong class='agent'>" + msgNm +

"</strong><span class='cht-pointer'></span><div class='cht-cnt'><div class='inner2'>" + sMsg +
"</div></div><span class='cht-time'>" + msgTime + "</span></div>";
else {
sChat = "<div class='cht-section gray fl_l'><strong class='agent'>" + msgNm +

"</strong><span class='cht-pointer'></span><div class='cht-cnt'><div class='inner'>" + sMsg +
"</div></div><span class='cht-time'>" + msgTime + "</span></div>";
else if (msgType == "2") {
if (MsgProc != "" && msgTime == "") {
//liTag = "<li id='" + MsgProc + "'>";
//$('#divId ' + MsgProc).remove();
//jQuery('#ChatTable_' + RoomIdx + ' ' + '#' + MsgProc).remove();
//$('#ChatTable_1 #152751581').remove()
sChat = "<div id='" + MsgProc + "' class='cht-section black fl_r'><span class='cht-
pointer'></span><div class='cht-cnt'><div class='inner2'>" + sMsg + "</div></div><span class='cht-
time'>" + msgTime + "</span></div>";
else {
sChat = "<div id='" + MsgProc + "' class='cht-section black fl_r'><span class='cht-

pointer'></span><div class='cht-cnt'><div class='inner'>" + sMsg + "</div></div><span class='cht-time'>"
+ msgTime + "</span></div>";
} else {
jQuery('div' + ' ' + '#' + MsgProc).remove();
sChat = "<div class='cht-section blue fl_r'><span class='cht-pointer'></span><div class='cht-

cnt'><div class='inner2'>" + sMsg + "</div></div><span class='cht-time'>" + msgTime + "</span></div>";
else {
sChat = "<div class='cht-section blue fl_r'><span class='cht-pointer'></span><div class='cht-

cnt'><div class='inner'>" + sMsg + "</div></div><span class='cht-time'>" + msgTime + "</span></div>";
else if (msgType == "0" || msgType == "3")
sChat = "<div class='msg-box'><div class='inner2'>" + sMsg + "</div></div>";
} else if (jQuery('#hidSiteCd').val() == "TR") {
sChat = "<div class='msg-box' style='background-color:#0E4194'><div class='inner'>" + sMsg +

"</div></div>";
}
else {
sChat = "<div class='msg-box'><div class='inner'>" + sMsg + "</div></div>";
jQuery("#hidTime").val(msgTime);
if (msgType == "1") {
lastAgentMsgTime = new Date(msgTime);
} else if (msgType == "2"); {
lastCustMsgTime = new Date(msgTime);
jQuery(".chat").append(sChat);
jQuery(".chat").scrollTop(jQuery(".chat")[0].scrollHeight);
/*******************************************************************************
* FUNCTION : fncExitProcess()
* FUNCTION : .
*******************************************************************************/
function fncExit() {
// CHATAJAX.
jQuery.ajax({
type: 'post',
url: "/Handler/ExpertHandler_new.ashx",
dataType: 'json',
data: {
RecvType: 'CFINISH',
ExpertNo: jQuery('#hidExpertNo').val(),
Survey: jQuery('#HidisSurvey').val()
},
async: false,
//if (!gfnAjaxError(data)) return;
//self.opener = self;
disableInputs();
//window.close();
},
error: function (data) {
self.opener = self;
window.close();
});
}
/*******************************************************************************
* FUNCTION : fncInitControls
* FUNCTION :
*******************************************************************************/
function fncInitControls() {
//
fncSetEvent();
// Proactive Chat
fncSetProactive();
var tid = setInterval(function () { fncRcvNewMessage(); }, 2000);
fncRcvNewMessage();
window.document.body.scroll = "auto";
function checkWidth(w) {
var con_h = $('html').height();
var header_h = $('#header').height();
var sec_font_h = $('#content .section-font').height();
var smsg_h = $('.send-msg').height();
if (w < 320) {
var chat_h = con_h - (header_h + sec_font_h + smsg_h) - 22;

var ichat_h = con_h - (header_h + sec_font_h + smsg_h) - 90;
else if ((w > 321) && (w < 476)) {
else {
$('#chat .chat').css({ height: ichat_h });
if ($(document).height() <= 500) {
$('#chat .chat').css({ height: chat_h });
//
function fncMsgFlag(flag) {
jQuery.ajax({
type: 'post',
dataType: 'json',
data: {
RecvType: 'MSGFLAG',
CustNo: jQuery('#hidRoomNo').val(),
ExpertNo: jQuery('#hidExpertNo').val(),
Flag: flag
},
async: true,
},
//alert("flag ");
});
//
function fncWaitCnt() {
jQuery.ajax({
type: 'post',
dataType: 'json',
data: {
RecvType: 'WAITCNT',
CustNo: jQuery('#hidRoomNo').val(),
SiteCd: jQuery('#hidSiteCd').val()
},
async: true,
if (data.RANK == 0) {
clearInterval(tid);
} else {
disableInputs();
fncViewChatMsg("0", "", "", 'Your Waiting Order is No.' + data.RANK + "");
var tid = setInterval(function () { location.reload(true); }, 10000);
},

"error:" + error);
});
var lastMsgTime = new Date();
var hidSiteCd;
var hidExpertNo;
var hidRoomNo;
var hidProactive;
jQuery(document).ready(function () {
var page_load_time2 = performance.timing.responseEnd;
var page_load_time3 = performance.timing.fetchStart;
var delay = (page_load_time2 - page_load_time3) / 1000;
console.log("delay: " + (page_load_time2 - page_load_time3) / 1000);
//20151130 ( )
jQuery('#hidMsgNo').val('0');
hidSiteCd = jQuery('#hidSiteCd');
hidExpertNo = jQuery('#hidExpertNo');
hidRoomNo = jQuery('#hidRoomNo');
hidProactive = jQuery('#hidProactive');
fncMsgFlag(flag);
$('#txtNewMessage').keyup(function () {
if ($("#txtNewMessage").val().length > 0) {
if (flag == 0) {
flag = 1;
fncMsgFlag(flag);
} else {
flag = 0;
fncMsgFlag(flag);
});
jQuery.ajax({
type: 'post',
dataType: 'json',
data: {
RecvType: 'sDELAY',
Delay: delay
},
async: true,
},

"error:" + error);
});
fncWaitCnt();
fncOnload();
var w = $(document).width();
checkWidth(w);
$(window).on("resize", function () {
var windowsize = $(document).width();
checkWidth(windowsize);
});
});
</script>
<style type="text/css">
@media screen and (max-height: 500px) {
#header {
display: none;
</style>
</head>
<body id="chat">
<form method="post"
action="CustomerChat_new.aspx?roomNo=14440546&encrypt=FE338CCBECF23D851028CF90BB9
64A0E" id="form1">
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"

value="bBf8kmRLWH1rLNoqY3IRM2+WceCFkYneBzQQPKFDnCNv+bkVrcpErRIQNS85avH+hhRr4mytPPLZ
I23guxnHeYeV7tapXfxHdoX0Tp2ceDwslTngQYUaeur8FmmimyCBp88m8P1wxQyWPHoCqv/grwChCKo=">
</div>
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR"

value="FE9B9E51">
</div>
<input type="hidden" id="hidRoomNo" name="hidRoomNo" value="14440546">
<input type="hidden" name="hidProactive" id="hidProactive">
<input type="hidden" name="hidMsgNo" id="hidMsgNo" value="132075310">
<input type="hidden" name="hidMsgType" id="hidMsgType" value="2">
<input type="hidden" id="hidExpertNo" value="13784143">
<input type="hidden" id="hidSiteCd" value="IN">
<input type="hidden" name="hidTime" id="hidTime" value="19:01:50">
<input type="hidden" name="HidisSurvey" id="HidisSurvey">
<input type="hidden" name="HidisFinish" id="HidisFinish" value="Y">
<input type="hidden" name="hidProactiveKeyIn" id="hidProactiveKeyIn" value="N">

<div id="wrap">
<div id="header">
<h1 class="logo">LiveChat</h1>
</div>

<div id="content">
<img id="closeBtn" src="/images/common/btn_cancel.png" style="float:right; margin-top: -55px;
cursor: pointer;">
<div class="chat" style="height: 281px; font-size: 11px;"><div class="msg-box"><div

class="inner">Our Live Chat agent will be with you shortly. You are currently in queue.</div></div><div
class="msg-box"><div class="inner">Welcome to Samsung Live Chat. How may I help
you?</div></div><div class="cht-section gray fl_l"><strong class="agent">Vivek Jha</strong><span
class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Good Evening!This is
Vivek.<br></div></div><span class="cht-time">18:33:24</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">hi
vivek</div></div><span class="cht-time">18:33:31</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i bought SAMSUNG
Galaxy on 7 pro from amazon</div></div><span class="cht-time">18:33:50</span></div><div
class="cht-section blue fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div
class="inner">last year october</div></div><span class="cht-time">18:33:54</span></div><div
class="cht-section gray fl_l"><strong class="agent">Vivek Jha</strong><span class="cht-
pointer"></span><div class="cht-cnt"><div class="inner"> As you have query related to on7 pro .I will be
glad to assist you.<br></div></div><span class="cht-time">18:33:54</span></div><div class="cht-
section blue fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div
class="inner">thanks</div></div><span class="cht-time">18:34:01</span></div><div class="cht-section
blue fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i am currently
travelling and would be back to india only during octobet</div></div><span class="cht-
time">18:34:17</span></div><div class="cht-section blue fl_r"><span class="cht-pointer"></span><div
class="cht-cnt"><div class="inner">but.. suddenly the new mobile which i brought on7
pro</div></div><span class="cht-time">18:34:34</span></div><div class="cht-section blue fl_r"><span
class="cht-pointer"></span><div class="cht-cnt"><div class="inner">stopped working.. it was too hot
when i touched the screen.. so.. i switched it off for a while to get it cool.. afterwards it did not boot and
there is no life</div></div><span class="cht-time">18:35:29</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">*sign of life.. even if i
charge or.. i press the start button.. nothing happens</div></div><span class="cht-
class="cht-cnt"><div class="inner">its completely dead</div></div><span class="cht-
time">18:35:57</span></div><div class="cht-section gray fl_l"><strong class="agent">Vivek
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">I sincerely
regret for the inconvenience caused to you.<br></div></div><span class="cht-
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Sir kinldy
confirm that the device is not turning on ?</div></div><span class="cht-
class="cht-cnt"><div class="inner">no</div></div><span class="cht-time">18:36:47</span></div><div
class="inner">its completely dead</div></div><span class="cht-time">18:37:23</span></div><div
class="inner">when it had this problem.. the battery was full almost 90%</div></div><span class="cht-
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Sir kinldy visit
service center for physical inspection of device once.</div></div><span class="cht-
class="cht-cnt"><div class="inner">but.. i checked here</div></div><span class="cht-
class="cht-cnt"><div class="inner">they said only EU devices will be serviced</div></div><span
class="cht-time">18:38:05</span></div><div class="cht-section blue fl_r"><span class="cht-
pointer"></span><div class="cht-cnt"><div class="inner">not sure what should id do</div></div><span
class="cht-time">18:38:12</span></div><div class="cht-section gray fl_l"><strong class="agent">Vivek
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Sir may I assist
you with servicecenter details?</div></div><span class="cht-time">18:38:14</span></div><div
class="inner">yes please</div></div><span class="cht-time">18:38:22</span></div><div class="cht-
section blue fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i am in
Austria</div></div><span class="cht-time">18:38:27</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Graz</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">pincode 8052</div></div><span class="cht-
class="cht-cnt"><div class="inner">please</div></div><span class="cht-
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Sir I would like
to inform you that you have entered in Samsung India online support team.</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">yes</div></div><span class="cht-
class="cht-cnt"><div class="inner">before i tried</div></div><span class="cht-
class="cht-cnt"><div class="inner">samsung at site</div></div><span class="cht-
class="cht-cnt"><div class="inner">i had a small chat with the team</div></div><span class="cht-
class="cht-cnt"><div class="inner">they told they dont support non EU Device</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">*at is austrian site</div></div><span
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner"> May I
know that from which country you have purchased this device?<br></div></div><span class="cht-
class="cht-cnt"><div class="inner">india</div></div><span class="cht-time">18:40:53</span></div><div
class="inner">from Amazon</div></div><span class="cht-time">18:40:58</span></div><div class="cht-
section blue fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">on7 pro is
indian make right</div></div><span class="cht-time">18:41:07</span></div><div class="cht-section
blue fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">not available here
in europe</div></div><span class="cht-time">18:41:13</span></div><div class="cht-section gray
fl_l"><strong class="agent">Vivek Jha</strong><span class="cht-pointer"></span><div class="cht-
cnt"><div class="inner">May I know from which location you are chatting ?<br></div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">Austria </div></div><span class="cht-
class="cht-cnt"><div class="inner">Graz</div></div><span class="cht-time">18:42:30</span></div><div
class="inner">Europe</div></div><span class="cht-time">18:42:34</span></div><div class="cht-section
gray fl_l"><strong class="agent">Vivek Jha</strong><span class="cht-pointer"></span><div class="cht-
cnt"><div class="inner">Sir for the same kinldy once coordinate with service center manager
there.</div></div><span class="cht-time">18:43:00</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">ok</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">sure thanks</div></div><span class="cht-
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Is there
anything else, I can assist you related to Samsung Mobile product?<br></div></div><span class="cht-
class="cht-cnt"><div class="inner">will do</div></div><span class="cht-
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Sir because on
chat we can not physically inspect your device. </div></div><span class="cht-
class="cht-cnt"><div class="inner">ok</div></div><span class="cht-time">18:45:08</span></div><div
pointer"></span><div class="cht-cnt"><div class="inner">Is there anything else, I can assist you related
to Samsung Mobile product?<br></div></div><span class="cht-time">18:45:13</span></div><div
class="inner">but would be the action.. since it is in warranty</div></div><span class="cht-
class="cht-cnt"><div class="inner">will it cover</div></div><span class="cht-
class="cht-cnt"><div class="inner">will they service it or.. do something</div></div><span class="cht-
class="cht-cnt"><div class="inner">?</div></div><span class="cht-time">18:45:54</span></div><div
pointer"></span><div class="cht-cnt"><div class="inner">Sir Samsung India does not provide
international warranty.</div></div><span class="cht-time">18:46:00</span></div><div class="cht-
class="inner">ok</div></div><span class="cht-time">18:46:09</span></div><div class="cht-section gray
cnt"><div class="inner">you will get warranty under India.</div></div><span class="cht-
class="cht-cnt"><div class="inner">so.. i need to send to india.. </div></div><span class="cht-
class="cht-cnt"><div class="inner">and bring it to your service center .. is it</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">or can i corier it directly to your
address..</div></div><span class="cht-time">18:46:48</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">will it be
checked</div></div><span class="cht-time">18:46:54</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">or.. is there any
process</div></div><span class="cht-time">18:47:00</span></div><div class="cht-section gray
cnt"><div class="inner">Sir if not get assistance there then you have to same.</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">yes.. but any assistance here will be charged..
right</div></div><span class="cht-time">18:47:27</span></div><div class="cht-section gray
cnt"><div class="inner">Yes Sir.</div></div><span class="cht-time">18:47:45</span></div><div
class="inner">i bought the mobile for 9000 Rs.. with amazon voucher (7000 rs was my
cost)</div></div><span class="cht-time">18:47:49</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">if i go there.. just to
check they will charge me 30 to 40 euro minimum</div></div><span class="cht-
class="cht-cnt"><div class="inner">which is almost 3000</div></div><span class="cht-
class="cht-cnt"><div class="inner">please tell me what should i do</div></div><span class="cht-
class="cht-cnt"><div class="inner">:(</div></div><span class="cht-time">18:48:31</span></div><div
class="inner">best would be to courier directly to you</div></div><span class="cht-
class="cht-cnt"><div class="inner">any how i would have to pay a courier charge</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">but.. i think it would be ok</div></div><span
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Sir this is your
decision.</div></div><span class="cht-time">18:49:26</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i
know</div></div><span class="cht-time">18:49:37</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i am asking
you</div></div><span class="cht-time">18:49:41</span></div><div class="cht-section blue fl_r"><span
class="cht-pointer"></span><div class="cht-cnt"><div class="inner">do you support.. if i courier the
device to you?</div></div><span class="cht-time">18:49:55</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">or only through person
..support?</div></div><span class="cht-time">18:50:10</span></div><div class="cht-section gray
cnt"><div class="inner">Yes Sir as it is Indian device we will provide support if it will be
india.</div></div><span class="cht-time">18:50:38</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">my question
was</div></div><span class="cht-time">18:50:57</span></div><div class="cht-section blue fl_r"><span
class="cht-pointer"></span><div class="cht-cnt"><div class="inner">whether i have to send it through
some person</div></div><span class="cht-time">18:51:09</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">whether i have to send
it through some person</div></div><span class="cht-time">18:51:09</span></div><div class="cht-
section blue fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">or..
directly through courier</div></div><span class="cht-time">18:51:15</span></div><div class="cht-
section gray fl_l"><strong class="agent">Vivek Jha</strong><span class="cht-pointer"></span><div
class="cht-cnt"><div class="inner">SAir you have to some one to service center.</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">..i am dead.. i cant.. my parents are old to do
this job</div></div><span class="cht-time">18:51:58</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i think i have to forget
it</div></div><span class="cht-time">18:52:06</span></div><div class="cht-section gray fl_l"><strong
class="agent">Vivek Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div
class="inner">I sincerely regret for the inconvenience caused to you.<br></div></div><span class="cht-
class="cht-cnt"><div class="inner">when i would bring the device the warranty would expire in
october</div></div><span class="cht-time">18:52:20</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">is there any other
option</div></div><span class="cht-time">18:54:12</span></div><div class="cht-section gray
cnt"><div class="inner">Sir you can coordinate with the service center manager.</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">you are right</div></div><span class="cht-
class="cht-cnt"><div class="inner">but.. even i check with them i am afraid they would charge me in
Euros</div></div><span class="cht-time">18:55:50</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i dont think they will do
any service free of charge</div></div><span class="cht-time">18:56:20</span></div><div class="cht-
section gray fl_l"><strong class="agent">Vivek Jha</strong><span class="cht-pointer"></span><div
class="cht-cnt"><div class="inner">Sir regarding this they will inform you.</div></div><span class="cht-
class="cht-cnt"><div class="inner">i can check it only with you.. as it is an indian mobile and we are
indian</div></div><span class="cht-time">18:57:35</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">:)</div></div><span
pointer"></span><div class="cht-cnt"><div class="inner">ok</div></div><span class="cht-
class="cht-cnt"><div class="inner">will check</div></div><span class="cht-
class="cht-cnt"><div class="inner">thanks for your time</div></div><span class="cht-
class="cht-cnt"><div class="inner">have a nice day</div></div><span class="cht-
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">"Thank you for
contacting Samsung online chat support. Have a wonderful day. If you have more questions, you may
again contact us via same channel on Live Chat Support(<a
href="http://livechat.support.samsung.com/Customer_new/IN"
target="_blank">http://livechat.support.samsung.com/Customer_new/IN</a>).
<br><br>"<br></div></div><span class="cht-time">18:58:06</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">one
question..</div></div><span class="cht-time">18:58:30</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">can this chat be
recorded for future reference</div></div><span class="cht-time">18:58:44</span></div><div
class="inner">in case if i had to bring the device only on october</div></div><span class="cht-
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Yes
Sir.</div></div><span class="cht-time">18:59:11</span></div><div class="cht-section blue fl_r"><span
class="cht-pointer"></span><div class="cht-cnt"><div class="inner">since the problem is reported in
march</div></div><span class="cht-time">18:59:11</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">will it be
consider</div></div><span class="cht-time">18:59:20</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">?</div></div><span
Jha</strong><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">Yes Sir we
records all data here.</div></div><span class="cht-time">19:00:40</span></div><div class="cht-section
blue fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">then that sounds
grea</div></div><span class="cht-time">19:00:54</span></div><div class="cht-section blue fl_r"><span
class="cht-pointer"></span><div class="cht-cnt"><div class="inner">if i dont get any support
here</div></div><span class="cht-time">19:01:03</span></div><div class="cht-section blue fl_r"><span
class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i will keep the mobile and bring it
during october</div></div><span class="cht-time">19:01:12</span></div><div class="cht-section blue
fl_r"><span class="cht-pointer"></span><div class="cht-cnt"><div class="inner">i will keep the mobile
and bring it during october</div></div><span class="cht-time">19:01:12</span></div><div class="cht-
class="inner">..</div></div><span class="cht-time">19:01:21</span></div><div class="cht-section gray
cnt"><div class="inner">"Thank you for contacting Samsung online chat support. Have a wonderful day.
If you have more questions, you may again contact us via same channel on Live Chat Support(<a
href="http://livechat.support.samsung.com/Customer_new/IN"
target="_blank">http://livechat.support.samsung.com/Customer_new/IN</a>).
<br><br>"<br></div></div><span class="cht-time">19:01:44</span></div><div class="msg-box"><div
class="inner">Chatting Finished.</div></div></div>
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<input type="button" value="Submit" id="btnSend" class="btn-send"

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