11/17/2016 Objective

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TTPM Objective

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English(UK)
Objective
1.TheTribunalForConsumerClaimsIsAnIndependentBodyWithThePrimaryFunctionOfHearingAndDetermining
eServices
ClaimsLodgedByConsumersUnderTheConsumerProtectionAct,1999SubjectToTheProvisionsOfTheAct.

2.BeforeTheEstablishmentOfTheTribunal,AllDisputesBetweenAConsumerAndASupplierOrManufacturerHadTo
BeBroughtBeforeACivilCourtWhichInvolvesComplicatedProcedures,HighCostsAndIsTimeConsuming.These
AreSomeOfTheReasonsWhyConsumersAreReluctantToPursueTheirClaimsAgainstIrresponsibleAnd
UnscrupulousSuppliersOrManufacturersEspeciallyWhenTheAmountClaimedIsSmall.

3.EvenThoughPresentlyThereIsInExistenceTheSmallClaimsCourtInEveryStateToHearClaimsInvolving
AmountsOfRM5,000.00AndBelow,TheTribunalForConsumerClaimsIsASpecialisedCourtToDetermine
ConsumerTraderDisputes.Therefore,ThePrimaryObjectiveOfTheTribunalIsToProvideAnAlternativeChannel,
ApartFromTheCourts,ForAConsumerToFileAClaimForAnyLossSufferedInRespectOfAnyGoodsOrServices
AskTTPM PurchasedOrAcquired.AllClaimsAreProcessedInASimple,InexpensiveAndSpeedyManner.

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