4/13/2017 KnownIssuesKnowledgeBase

(/hc/en-u)

UMITARQUT(/HC/N-U/RQUT/NW) MitchMatter

UPPORTINGYOURPRODUCT
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earch

KnownIue
JaonCorneliu FOLLOW(/HC/N-U/ARTICL/214047803-KNOWN-IU/UCRIPTION)
March23,201714:48

ThipagelitproductiuethathaveeenverifiedourupportandProductDevelopment
team.Ifouencounteraugwithourproductthatinotonthilit,pleaeopenaupport
ticketowemaveriftheugandcollectinformationforourProductteam.

Column:

Iue:Thiianidentifieruedfortrackingpurpoe.YoumarefertoourchangeLog
(http://k.datto.com/hc/en-u/article/200553575-Datto-oftware-Update-Change-Log-
2014-Preent-)forreleaenoteaddreingthiiue.
Component:Functionalitaffectedtheknowniue.
Decription:Aummaroftheiueandworkaroundifapplicale.

CurrentKnownIue:

Iue Component Decription

UM-468 - Devicewithover120agentmanotreporttheirupdated
ackupdataintheportaltatupage.

UM-277 - Forcontinuitdevice,theDattoportalmacontinueto
endhardwarealertforafailingharddikevenafterit
haeenuccefullreplaced.

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UM-238 - The"lattenackup"diplainthePartnerPortaltatu
2.0pagemanotpopulatecorrectlinomecae.

C-127 Other Offiteretentionmaelockedreplicationtoa

peednc econdardatacenter,peaktoTechnicalupportto
confirm.

CP-9857 creenhot ometemmafailverificationandvirtualizationwith

Virtualization a"YTM_THRAD_XCPTION_NOT_HANDLDor
"TOP:0x0000001"errorwheretheincorrectCPUtpei
eingchoen.Dattoupportmaaitwithmanual
virtualizationuingthecorrectCPUtpewhenaretorei
required.

CP-9751 HIR Window2000temwillreturn"TOP:0x00000067

Legac CONFIG_INITIALIZATION_FAILD"luecreenerroron
Virtualization creenhotverification,utvirtualizationthroughthe
Retorepagemaworkcorrectl.

CP-9694 Permiion Onthecontinuitdevice'overviewpage,"Replication

UI tatu"and"LocalAgentInformation"panewillfailto
loadforueraccountthatareproviioned"aicAcce"
level.

CP-9659 creenhot creenhotverificationwithaconnectedXhpervior

canperitentlexperienceafatalerroronruntimefor
certainprotectedmachine,andmareultinatate
wherecreenhotverificationcannotrunuccefull.

CP-9436 agentle Foragentletem,VolumeLevelackupControlma

ackup rareleethe"Path"valuechangefromthevolume
mountpointtothevolumelael.

CP-9422 creenhot ometemmafailtocleanupcreenhottemplate

whenuinganXihotforvirtualizationand
creenhot.Thiwillreultincreenhotwhichcannot
run,peritentlfortheetem/agent.

CP-9391 FileRetore Inomecircumtance,theDattoDirectRetoreUtilit

willreturntheerror"CouldnotcreateICItarget!Could
notloadagentinfofor@".Contactupportforamanual
ICIretoreaaworkaround.

CP-9150 Device omecontinuitdevicemafailtoreport"LANLINK

Homepage PD"correctlontheHomepageofthedeviceUI.

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CP-9110 DattoDrive OntheDattoDrivetatupage,omeDattoDrive

udomaintatuewillfailtoupdateandpreventvariou
functionfromworkingcorrectlonthipage.Thepa
mafailtoloadforeveralminuteandreturntheerror
"Warning!Therewereomeerroracceingourclient'
data.Thenumeraovemaeoff."

CP-9055 Device CertaindevicewhichareIPMIenaledmaemiing

etting theoptiontoconfigureIPMIandWatchdogettingfrom
thedeviceUI.

CP-8962 ackup DeletingindividualrecoverpointontheManage

Hitor RecoverPointpagemaometimereturntheerror
"Therewaaniuedeletingthipoint".

CP-8866 AgentConfig The"VWriterxcluion"ectionofoftheConfigure

AgentettingpagefailtodiplawhichVwriterare
excludedatpreent

CP-8780 Virtualization WhengracefullpowereddownthroughtheguetO,

omeWindowtemwillfailtocompletelpoweroff.
ThiioccurringonIRI3deviceonl.upportma
applaworkaroundonaone-offaitoreolvethi
iue.

CP-8603 Virtualization AnincompatiilitwithCitrixvirtualmachineguetdriver

fromXenerver7onWindowerver2008and2012ma
reultinfailedcreenhotandvirtualization.Ina
diaterituation,theedrivercaneremovedto
accomplihrecover.

CP-8462 omeWindow2000temmareturna7ODerror
creenhot forcreenhotverificationwhilelocalandoffite
virtualizationwillcompleteuccefull.

CP-8253 ackup Oncontinuitdevice,theManageRecoverPointpage

Hitor matakeexceedingllongorfailtoloadwhereanagent
haaverlargenumerofrecoverpoint.

CP-7923 Virtualization "Firewalledonprivateunet,withnointernetacce"

xenial optionwillnotcorrectllimitinternetacceforVMon
16.04/IRI3device.

CP-7891 creenhotforvariouupportedLinuxditriutionare
creenhot returningcreenhotwiththefailuretext"Timedout
whilewaitingfortheOtooot"whenthecreenhot
Virtualizationhouldhavereturnedaucceful.

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CP-7739 creenhot Protectedtemwith6ormoredikmafailto

Virtualization creenhotunlethearemanuallconfiguredtouethe
Acontrollerinconfigureagentetting

CP-7689 ncrption The'CopImagetoDik'optionforUimageexport

Retore forencrptedtemdoenotproperlcopdatatothe
Virtualization externaldik.

CP-7060 ownCloud ownCloudonIRIpulicaccemaintermittentl

ecomeinacceile,othconfiguredandauto-generated
CNAMcanfailtoreolvetothecorrectFQDN.Contact
upporttoapplaperitentworkaround.

CP-1313 Report ackupReportexporttoCVorPDFmafailtorunin

environmentwithalargenumerofprotectedmachine.

CP-10154 AgentConfig ThePartnerPortaldevicetatupagemanotdiplaup

todatevolumeinformationforprotectedagent.

ReolvedKnownIue:

Iue Component Decription Reolved

CP-8921 Inomecaecreenhotproceema Mar22,2017

creenhot continuetorunindefinitelwhenquering
foraootedvirtualmachine.Thiwill
preventcreenhotfromrunningforall
othertemprotectedthidevice

CP-9450 LinuxAgent LinuxandMacagentackupwillfailtheir Mar22,2017

MacAgent firtackupattemptwithagenericerror-
Window "rror:ackupfailed-logmeagei
Agent aove--ackupattempt1of2".Ifackup
proceeduccefull,theeerrorcane
ignored.

CP-9741 creenhot Ifacreenhotvirtualmachineentera Mar22,2017

tatewheretheKVMdomaincouldnot
cleanupattheconcluionofacreenhot
proce,uequentcreenhotwillnote
aletorununtilthatKVMdomaini
cleared.

CP-9179 NAGuard TheNAGuardfeatureonContinuit Mar22,2017

DevicewillnotprotectexternalNAhare
withmorethan1Tofdata.

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CP-9162 NAGuard DeviceonInfiniteCloudRetentionplan Mar22,2017

areunaletoackupxternalhare
throughtheFileharewizard.

CP-9228 Checkin omeprotectedtemarenolonger Mar20,2017

havingtheirincludedvolumereported
correctlinthepartnerportalandXMLfeed.

CP-7319 creenhot ForcertainOMdeplomentofWindow, Mar09,2017

VMwilltartwithanOvolume
mountpointofV:ratherthanC:.Thiwill
uuallcaueanotherwieootaletem
toreturncreenhotfailure.Atemporar
workaroundiavailalechangingthe
O'mountpointacktoC:uingarecover
IO.

CP-8805 ackup Devicemaoccaionallenteratate Mar08,2017

HIR whereackupproceeforoneorafew
agentcanhang.Thicanreultina"A
ackuphan'teentakeninover24hour"
alertandometimefailedcreenhot.
Thioccurwhenadeviceiunderheav
load,andmaeaddreedreducing
concurrentackupandfrequencof
creenhotprocee,thenreootingthe
device.

CP-9459 HIR Inrarecae,Windowerver2003, Mar03,2017

Window2000,andWindowXPtem
maunexpectedlfailtheackupproce
duringHIR.

CP-9986 DattoDrive Caetatu:QAAccepted Mar02,2017

oftwarePackage()&Verion()Teted:
Materofvhot
TetCaexecuted:
Tetplaniextremeldetailed,thankto
PeterGeer.Iwouldere-iteratingwhatthe
tetplaniaitwafollowedtodetail.
Noknownorpoilerikwiththinewl
introducedfeature.

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CP-9451 ackup Devicewithahighnumerofconcurrent Fe15,2017

HIR ackupmaometimeencountera
prolemwhereackuphangduringHIR,
requiringareootofthedevice.

CP-9096 Device Inverrarecircumtance,virtualization Fe15,2017

Virtualization (andthucreenhotverification)ofpecific
temcauedomeIRI3deviceto
ecomeuntaleandgooffline.
ThiwaduetoKVMmiinterpretingthe
correctCPUID,attemptingtoatractand
virtualizecauingtheiri'intailitand
failuretovirtualietheackup.Thiha
eenreolvedmatchingthecorrect
CPUIDfortheteminquetion.

CP-9483 ackup Inrarecircumtance,aackup'HIR Fe15,2017

procewillfailtolocatepartitiononthe
ackupimageandenterintoanendle
looptate,requiringtheuertocancelthe
ackupjo.

CP-9196 creenhot VirtualDeviceuingnetedvirtualization Jan25,2017

Virtual willfailtoperformcreenhotverification
Platform onDattoO3.29.4

CP-4761 ackup Dattoappliancewillautomaticalladd Jan25,2017

Checkin "8.8.8.8"totheirDNlitingifthereia
Network timeoutreachingmonitoringerver.For
etting deviceuinglocalDN,atemporarlocal
DNoutagewillcauethedevicetowitch
overtouing8.8.8.8,cauingprolemfor
ackupandfilehareacce.

CP-8361 creenhot AnincompatiilitwiththeMicrooftVirtual Jan18,2017

Virtualization Machineu(VMu)driveronWindow
erver2012mareultinfailed
creenhotandlocalvirtualizationoniri
3device.ThidriveriuedinHper-V
guetcommunication,andifnotrequired
theprotectedmachine,itmaedialedto
reolvethiprolemgoingforward.

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CP-8473 agentle Devicewithahighnumerofconcurrent Jan10,2017

ackup ackupmaometimeencountera
ackup prolemwhereackuphangduringHIR,
HIR requiringareootofthedevice.

Wathiarticlehelpful?

14outof14foundthihelpful

Wanttotalkaoutit?HeadonovertoourCommunitForum
(http://communit.datto.com)!

RLATDARTICL
ackupFailure:"TC401"or"jo(500)waunaletoeaigned"erver2012(/hc/en-
u/article/210951026-ackup-Failure-TC-401-or-jo-500-wa-unale-to-e-aigned-erver-
2012)
CriticalackupFailure:FailedtocreateVMnaphotatecondattempt-aorting(/hc/en-
u/article/213508583-Critical-ackup-Failure-Failed-to-create-VM-naphot-at-econd-attempt-
aorting)
RoundTrip:GandVerie:PerformingLocalingle/RAIDedRoundtripDrive/NARoundtrip
(/hc/en-u/article/200557095-RoundTrip-G-and-V-erie-Performing-Local-ingle-RAIDed-
Roundtrip-Drive-NA-Roundtrip)

ConflictFile(/hc/en-u/article/214949243-Conflict-File)
oftware:ModifingtheZFARCMaxValue(/hc/en-u/article/214884523-oftware-Modifing-the-
ZF-ARC-Max-Value)

RCNTLYVIWDARTICL
HowdoIaddaudomaintomackupifaccount?(/hc/en-u/article/204152824-How-do-I-add-
a-udomain-to-m-ackupif-account-)

KNOWLDGA OTHRROURC
(HTTP://DATTOINC.ZNDK.COM/HC/N- (HTTP://ACADMY.DATTO.COM)
U)
DattoAcadem(http://academ.datto.com)
CommunitForum(http://communit.datto.com)
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iri&Alto
(http://dattoinc.zendek.com/hc/en-
u/categorie/200418364-IRI-and-ALTO)
NA(http://dattoinc.zendek.com/hc/en-
u/categorie/200418384-Datto-NA)
ackupifOffice365
(http://dattoinc.zendek.com/hc/en-
u/categorie/200314920-ackupif-for-Office-
365)
ackupifGoogleApp
(http://dattoinc.zendek.com/hc/en-
u/categorie/200248664-ackupif-for-
Google-App)
ackupifforaleforce
(http://k.datto.com/hc/en-
u/categorie/200319644)
Drive(http://help.dattodrive.com/hc/en-u)
witche&AccePoint
(http://k.datto.com/hc/en-
u/categorie/115000077483)
DNA(http://k.datto.com/hc/en-
u/categorie/201263286)
Advanced(http://dattoinc.zendek.com/hc/en-
u/categorie/200035955)

DATTO(HTTP://WWW.DATTO.COM)

Aout(http://www.datto.com/aout)
PrivacPolic(http://www.datto.com/privac-polic)
TermofUe(http://www.datto.com/term-of-ue)

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