Denise Gober

1010 Mayfair Ave #2 (608) 228-1527

Madison, WI 53714 denisegober@gmail.com

SUMMARY STATEMENT
Ambitious individual with supervising, retail and production experience. Received awards for outstanding
customer service from Goodwill Industries, Wal-Mart, and Star One Staffing. Excellent organizational,
analytical, and interpersonal skills. Leadership, problem solving, team work and communication skills, as
well as the ability to prioritize and complete multiple assignments. Experienced with Microsoft Office
Professional (Word, Excel,) and windows operating systems.

Profile

PROFITABLILITY
Responsible for ensuring team members meet production objectives, and payroll goals, while adhering to
company procedures and maintaining cost effectiveness. Created and implemented sales and marketing
strategies resulting in Green Bay Goodwill store becoming the top sales producing store in the Brown county
area for the very first time.

SUPERVISORY RESPONSIBLITIES
Responsible for cashiers and Textile Donation Production Department, including implementing and
administering company employee and loss prevention polices and procedures. Responsible for interviewing,
hiring, and training new team members, along with planning, scheduling, assigning, and supervising work.
Also addressed complaints and resolved problems.

COMMUNICATION
Responsible for encouraging positive employee relationships with team members by communicating
necessary information in a professional manner consistent with company values and objectives.

ADMINSITRATION
Responsible for completing administrative paperwork pertaining to team members. Responsible for store
safety measures, money procedures, and banking procedures, including daily and nightly deposits. Worked
with supervisor to determine sales goals. Also served as temporary store manger.

MERCHANDISE NON-PROFIT
Ensured merchandise meets company standards in terms of pricing, quality, and volume. Ensured
merchandise processed according to schedule. Performed receiving, sorting, and pricing duties in textile
production processes.

CUSTOMER SERVICE
Maintained company customer service standards to ensure customers’ satisfaction and repeat business.
Directed and trained team members to provide expected level of customer service including training team
members to communicate to customers in a professional manner.

JOB EXPERIENCE

Adecco Staffing, Madison, WI Feb 2009- present

Banquet Server, Machine Operator: Cleaning and other jobs as assigned

Accurate Printing, Madison, WI May 2000-Feb 2009

Machine Operator: Responsible for setting up running QC inkjet/mailing project work from start to finish,
troubleshooting, and proofing jobs prior to the production run.
Wal-Mart, Madison, WI Sept 1999-May 2004
Front Cashier Manager: Earned award for outstanding customer service satisfaction. Responsible for
monitoring checkout stations to ensure cashiers have adequate change and are staffed appropriately.
Trained new employees in customer service procedures and monitored employee performance to ensure
productive work environment. Motivated employees to consistently meet expected quotas. Built a teamwork
environment encouraging hard work and collaboration.

Laser net, Green Bay, WI Nov 1994-May 1999

Machine Operator: Responsible for providing output of quality production. Operated and maintained the
printing press. Setup and ran various print jobs from a variety of printers, measured and prepared the
machines for print jobs. Performed preventive maintenance, lubricated and cleaned presses and performed
minor repairs as needed.

V.I.P. (Video Duplication), Madison, WI May 1990-Sept 1996

Customer Service Representative: Responsible for handling a high volume of customer calls, answering
customer queries, and responding to requests. Provided detail information about products and resolved
issues efficiently and professionally. Helped company meet monthly contract goals and objectives. Help to
coordinate training to improve customer service.

OTHER RELEVANT EXPERIENCE

Goodwill Retail Store, Green Bay, WI 1986-1990

Assistant Manager: Earned award for excellent customer service. Created and implemented sales and
marketing strategies resulting in Green Bay Goodwill store becoming the top sales producing store in the
Brown county area for the very first time. Interviewed, hired, and train new employees on customer service
procedures and store policies. Responsible for cashiers and supervising textile donation production
department when head manager was not present. Responsible for opening and closing store.

Urban League of Greater Madison, Madison, WI Sept 2009-Present

Volunteer Administrative Assistant: Microsoft Excel and Windows operating systems. Performed
telemarketing for donations, as well as communicated training and employment opportunities to individuals.
Researched and helped create customer satisfaction survey.

Star One Staffing, Madison, WI 2005-2008

Banquet Server: Setup and served meals for special events. Received customer service recognition award.

EDUCATION/TRAINING

Attended Edward Waters College, Jacksonville, FL 2005-2008

Relevant Courses (Liberal Studies): Sociology, English, Algebra, and History

Attended Madison Business College, Madison, WI 1986-1988

Relevant Courses (Business Management): Business Management, Accounting, Business Law, Oral & Written
Communications

Attended MATC, Madison, WI 1986-1988

Relevant Courses (Liberal Studies): Psychology, Microsoft Excel, and Accounting

Completed Urban League of Greater Madsion, Madison, WI Aug 2009- Sep 2009
Training included Team Building, Time Management, Conflict Management, Behavioral Interviewing, Resume
Writing