R|L Roxann Lapp OFFICE ADMINISTRATIVE ASSISTANT

Professional Profile
505.410.1388
Rox.Lapp@Gmail.com
Albuquerque, NM
Quality-focused Administrative Assistant. Committed to innovative initiatives by
approaching projects with tenacity and exclusive attention to details. Highly self-
motivated, organized, and goal-oriented. Employs professionalism and superior
communication skills to meet client and company needs. Knowledge of Sandia
National Laboratories practices and procedures.

Linkedin.com/in/Roxann-Lapp

Experience
Education
TECHNICAL ADMINISTRATIVE ASSITANT
ASSOCIATE OF APPLIED SCIENCE
TriCore Reference Laboratories / Current
Office Technology
CNM
Perform clerical and laboratory assistance.
2014
Routinely serve as a resource and mentor to others as opportunities arise.
Assist in all areas of administrative work including data entry, receptionist duties,
ASSOCIATE OF APPLIED SCIENCE
and file organization.
Integrated Studies
CNM Play a key role in continuous improvement projects, and ensured accuracy of
2013 laboratory-specific documentation and procedures via multiple cross-departmental
databases
Manage orders and samples for completeness and adherence to sample
Expertise requirements, contacting providers/reference laboratories regarding any missing
information or sample issues.
Demonstrate initiative, proficiency, and good judgment to optimize the time of
Administrative Support those supported.
Presentation Development Working knowledge of Microsoft Windows, Word 2010, Excel 2010, PowerPoint,
Adobe Photoshop, Outlook, and SharePoint.
Technical Oversight Work both independently, in small group settings, and one-on-one with
Meeting Coordination collaborators in a positive and productive manner.
Maintain electronic files and records.
Calendar Management Acting as the point of contact between the Medical Technologist and
Team Leadership internal/external clients.
Undertaking the tasks of receiving calls, take messages and routing correspondence.
Project Planning Handling requests and queries appropriately.
Accountability Produce reports, presentations and briefs.
Develop and carry out an efficient documentation and filing system.
Improving Efficiency High level verbal and written communications skills.
Discretion and confidentiality.
Coordinating teleconference calls.
 R|L Roxann Lapp OFFICE ADMINISTRATIVE ASSISTANT

Experience continued
505.410.1388
ASSOCIATE OF MEDICAL TESTING
Quest Diagnostics/September 2014 February 2017
Rox.Lapp@Gmail.com
Ability to work independently and as part of a team, self-motivation, adaptability,
and have a positive attitude.
Albuquerque, NM Responded to phone and email inquiries from clients in an accurate and timely
manner, including those related to sample requirements, and project initiation.
Linkedin.com/in/Roxann-Lapp Applied critical thinking and problem-solving skills to identify and resolve client
problems, escalating to supervisor as needed.
Tracked client inquiries and positive/negative feedback to identify areas for
improvement and opportunities for relationship building.
Evaluated orders and samples for completeness and adherence to sample
requirements, contacting providers/reference laboratories regarding any missing
Technical Skills information or sample issues.
Attends weekly Clinical Laboratory meetings to stay apprised of laboratory
workflows and policies and to share information about issues with or feedback from
Microsoft Office Suite
clients.
Excel 2010 Accurately enters and tracks data and communications in information systems.
Office 2010 Performed inventory for Specimen Processing workstations weekly and submits
inventory form for ordering when necessary.
PowerPoint
Outlook
OFFICE ASSITANT
SharePoint Molina Healthcare of NM /June 2O013 September 2014
Windows
Provided administrative support for the Director of Provider Contracting.
Adobe Photoshop Performed administration tasks such as filing, developing spreadsheets,
faxing reports, photocopying and scanning documents for inter-
departmental use.
General Accounting.
Prepares a variety of documents, including correspondence, reports,
PowerPoint slides, charts, etc.
Originates routine correspondence, edits and formats documents.
Filing provider contracts.
Contacting providers regarding contracts via email or phone.
Answered and managed incoming and outgoing calls while recording accurate
messages.
Opened and properly distributed incoming and outgoing mail.
Additional support for other staff directors as necessary
 R|L Roxann Lapp OFFICE ADMINISTRATIVE ASSISTANT

Experience continued
505.410.1388
SIP CLERICAL ASSISTANT QUALTIY ASSURANCE DEPT.
Sandia National Laboratories /July 2012 April 2013
Rox.Lapp@Gmail.com
Albuquerque, NM
Linkedin.com/in/Roxann-Lapp
Supported 1 senior manager, 3 level-1 managers, and 24 staff members.
Held an L Department of Energy Security Clearance.
Maintained Outlook Calendar for management and staff.
Managed recurring meeting schedule.
Assisted in the development of meeting agendas to increase meeting efficiency.
Assists in processing paperwork in accordance with SNL policies and
procedures.
Setup meetings in conference rooms.
Prepared reports, meeting agendas and minutes, and presentation materials.
Prepared charts and PowerPoint vugraph slides for meetings.
Maintained accuracy on policies and procedures for Department of Energy (DOE).
Transcribed and distributes meeting minutes.
Organized holiday and team celebrations.
Assisted with event planning, including associated travel and logistics arrangements.
Assured teleconference meetings were properly setup.
Opened and properly distributed incoming and outgoing mail.
Completed data entry, tracked resumes and maintained the applicant tracking
system.
Screened applicants resumes and coordinated both phone and in-person interview
meetings.
Organized all new hire, security, and temporary paperwork.
Badged (in Enterprise Person) visitors/interview candidates.
Escorted numerous visitors, interview candidates, and vendors.
Managed office supplies, vendors, organization and upkeep.
Ordered and distributed office supplies through procurement.
Planned and coordinated logistics and materials for board meetings, committee
meetings and staff events.
 R|L Roxann Lapp OFFICE ADMINISTRATIVE ASSISTANT

Experience continued
505.410.1388
MEDICAL ADMINISTRATIVE ASSISTANT
TriCore Reference Laboratories /October 2007 June 2012
Rox.Lapp@Gmail.com
Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception
within a high-volume environment.
Albuquerque, NM
Excelled within deadline-intensive environment, ensuring accurate and on-time
completion of all projects.
Linkedin.com/in/Roxann-Lapp Obtaining patients insurance information.
Assisted in all areas of administration work including data entry, receptionist duties,
and file organization.
Assisted clients through e-mail, phone, and personal correspondence. Composed
and drafted all outgoing correspondence and reports for managers.
Successfully resolved patients check-in issues.
Data entry of patient's demographic and insurance information.
Oversaw inventory and office supply purchases.
Performed clerical and laboratory assistance.
Organizing files, incoming e-mails, and distributing faxes.
Answered multi-line phone call.
Successfully trained staff in all office systems and databases, policies and
procedures while focusing on minimizing errors and generating superior results.

EXECUTIVE ADMINISTRATIVE ASSITANT

The Executive Professionals /June 2006 May 2007

Ensured smooth operations by supporting executive team.

Managed executive/managements calendar and coordinated weekly meetings
Managed daily office operations and maintenance of equipment,
Maintaining accurate inventory records for all business supplies.
Prepared documents as needed for executive staff.
Provided support towards CEO and sales team in managing operation work
flow.
Scheduled and confirmed appointments for entire management team.
Set up meetings in conference rooms for the executives and their clients.
Managed making travel, meeting, and event arrangements.
Deposited bank drops.
Screened calls.
Maintaining customer relations

Professional Development

AMERICAN SOCIETY OF ADMINISTRATIVE PROFESSIONALS ASAP

2014

OFFICE & PROFESSIONAL EMPLOYEES INTERNATIONAL UNION - OPEIU

2013