Technical Services

Document #: TS-0004
Control of Non-Conforming Product Procedure Version#: 02

1. Purpose
To define the process for controlling non-conforming product found during the
manufacturing process or returned by a customer.

2. Scope
This procedure applies to all non-conforming products for Technical Services at all
locations.

3. Definitions
Non-conforming product Product is considered non-conforming when it is in any
way different from the specified product and/or approved sample.

Disposition appropriate action to resolve the non-conformance.

4. Responsibilities
Quality Assurance Project Manager Responsible for implementing and
maintaining the non-conforming product control system, including maintaining
records.

Shop Supervisors Responsible for reviewing and dispositioning non-conforming

product.

Employees Responsible for immediately identifying and segregating non-conforming

product.

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Technical Services
Document #: TS-0004
Control of Non-Conforming Product Procedure Version#: 02
5. Procedure
5.1 Identifying and Controlling Nonconforming Product

5.1.1. Non-conforming product may be found at incoming, in-process and/or

final inspection and test stations or by a customer following delivery of the
product. Product is considered non-conforming when it is in any way
different from the specified product and/or approved sample.
5.1.2. Immediately upon detection, non-conforming product is identified by
means of a REJECTED tag and is segregated from other product to
prevent inadvertently mixing with good product. Product may be
quarantined, if needed.
5.1.3. The non-conformance is documented on non-conforming product form
TS-0026 and forwarded to the shop supervisor and the quality assurance
office is informed.
5.1.4. The quality assurance office is responsible to confirm the non-conformance
and ensure its segregation from good product.

5.2 Disposition

5.2.1. Determination of appropriate action to resolve the non-conformance is

done by the shop supervisor.

5.2.2. Disposition actions taken include:

Disposition Approval Authority Control

Rework Shop Supervisor Retest/re-inspect
Accept as-is, with Division Manager Document
appropriate authorization
authorizations
including the
customer, when
required
Re-grade for other Shop Supervisor Re-label and place in
use inventory
Scrap Division Manager Safe disposal

5.2.3. In addition, the shop supervisor will determine if corrective action should
be taken to eliminate the cause of the non-conformance. Corrective
actions are documented on form TS-0022.

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Technical Services
Document #: TS-0004
Control of Non-Conforming Product Procedure Version#: 02

5.2.4. Disposition actions are documented on nonconformance form TS-0026,

which is then forwarded to the quality department. The
quality department will confirm completion of disposition and control
actions for the nonconforming product before closing the form.

Non-conforming product forms are maintained as a record by the quality

department.

5.3 Post-Delivery Containment and Action

5.3.1 When non-conforming product is detected after delivery, action is taken

to mitigate the safety, quality and other effects of the non-conformity.

5.3.2 Post-delivery containment and action steps are recorded on the

non-conforming product form TS-0026.

6. Quality Records

Record Name Record Number Record Location Record Access

Non-conforming TS-0026 QAcommon server Management
Product Form
Work Order MP2 Database

7. Quality Documents

Document Name Document Document Location Document

Number Access
Non-conforming TS-0026 http://www.mun.ca/research/resources All
Product Form /ts/QMSDocuments.php
Technical TS-0027 Shop Supervisors Office All
Services
Requisition
Corrective Action TS-0022 http://www.mun.ca/research/resources All
Request Form /ts/QMSDocuments.php

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Technical Services
Document #: TS-0004
Control of Non-Conforming Product Procedure Version#: 02

8. Change Log

Revision Date Approval Description of Change

October 15, 2012 Rick Meaney Initial Release
Rewrite to better meet ISO 9001:2008
standard

Printed copies of this document are considered uncontrolled.

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