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Schultmann, F; Zumkeller, M; Rentz, O Chiou, HK; Tzeng, GH; Cheng, DC French, S; Maule, AJ; Mythen, G Iyer, B; Shankaranarayanan, G; Lenard, ML Leonard, KJ; Lin, J; Dalziel, S; Yap, R; Adams, D Lim, G; Ahn, H; Lee, H Walsh, M; Hostick, T Borges, PC; Villavicencio, A Hjortso, CN Joro, T; Viitala, EJ Theys, M; Kunsch, PL Deutsch, Y; Ross, TW Lovejoy, WS; Li, Y Tung, LL; Quaddus, MA Bana E Costa, CA; da Silva, FN; Vansnick, JC Kleindorfer, PR; Wu, DJ; Fernando, CS Le Cardinal, G; Guyonnet, JF; Pouzoullic, B; Rigby, J Makowski, D; Hendrix, EMT; van Ittersum, MK; Ross Nhantumbo, I; Dent, JB; Kowero, G Oral, M; Kettani, O; Cinar, U Sarrico, CS; Dyson, RG White, L; Taket, A Gregory, FH; Lau, SP Lehaney, B; Clarke, SA; Paul, RJ Yeh, JH; Lin, C; Kreng, B; Gee, JY Midgley, G; Munlo, I; Brown, M Sarkis, J Bryson, N; Mobolurin, A Sarrico, CS; Hogan, SM; Dyson, RG; Athanassopoulo Marttunen, M; Hamalainen, RP MIDGLEY, G; MILNE, A RAMESH, B; SENGUPTA, K DAVIES, R; GODDARD, A GREGORY, R; KEENEY, RL WILSON, RL; SHARDA, R EASTON, AC; VOGEL, DR; NUNAMAKER, JF Title Systemic risk elicitation: Using causal maps to engage stakeholders and build a comprehen Issues Mapping: A problem structuring method for addressing science and technology confl Matching patient and physician preferences in designing a primary care facility network Ontology-based scenario modeling and analysis for bank stress testing Analyzing firm-specific social media and market: A stakeholder-based event analysis frame Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazil Public policy structuring incorporating reciprocal expectation analysis A participative and facilitative conceptual modelling framework for discrete event simulatio A robust approach for scheduling in hospitals using multiple objectives A multi-agent approach to Intelligent Transportation Systems modeling with combinatorial Multicriteria decision support for global e-government evaluation SSM and technology management: Developing multimethodology through practice A novel hybrid MCDM model based on fuzzy DEMATEL, fuzzy ANP and fuzzy VIKOR for city l A multi-objective approach to supply chain visibility and risk A system dynamics model for determining the waste disposal charging fee in construction Towards an evidence-based decision making healthcare system management: Modelling pa Measuring the relative efficiency of quality management practices in Turkish public and pri An artificial intelligence-based approach to deal with argumentation applied to food quality A multidimensional approach for CSR assessment: The importance of the stakeholder perc Multi-criteria analysis and the resolution of sustainable development dilemmas: A stakehol Media, Aggregators, and the Link Economy: Strategic Hyperlink Formation in Content Netw A problem structuring method for ecosystem-based management: The DPSIR modelling pro An integrative framework for intelligent software project risk planning Using a model of the performance measures in Soft Systems Methodology (SSM) to take ac Formal correctness of supply chain design A fuzzy ServQual based method for reliable measurements of education quality in Italian h Defining value-based objectives for ERP systems planning Enhancing financial performance with social media: An impression management perspectiv Multi-relationship evaluation design: Formalization of an automatic test plan generator GenCLOn: An ontology for city logistics An application of multicriteria decision aid models in the prediction of open market share re Exploring alternative routes to realising the benefits of simulation in healthcare Using the Viable Systems Model to examine multi-agency arrangements for combatting tra Goal programming approach to solving network design problem with multiple objectives an A system dynamics sustainable business model for Petroleos Mexicanos (Pemex): case bas Train service timetabling in railway open markets by particle swarm optimisation Strategic logistics outsourcing: An integrated QFD and fuzzy AHP approach Remote decision support for wheeled mobility and seating devices Developing a performance management system using soft systems methodology: A Chines Multi actor multi criteria analysis (MAMCA) as a tool to support sustainable decisions: State Action research contextualizes DEA in a multi-organizational decision-making process SimLean: Utilising simulation in the implementation of lean in healthcare Methodological aspects of multi-criteria decision analysis for policy support: A case study o Linking stakeholder visions with resource allocation scenarios and multi-criteria assessmen Effect of a participatory approach on the successful development of agricultural decision su Defending and improving the 'slotting fee': how it can benefit all the stakeholders dealing w Strategy making with the whole organisation: OR and the art of the possible Fuzzy goal programming for inventory management: A bacterial foraging approach Adding value to bank branch performance evaluation using cognitive maps and MCDA: a ca Sem-Fit: A semantic based expert system to provide recommendations in the tourism dom Using the FDM and ANP to construct a sustainability balanced scorecard for the semicondu Selection of new production facilities with the Group Analytic Hierarchy Process Ordering m The development of a construction cost prediction model with improved prediction capacit Intelligent multi-stakeholder environmental management Hybrid assessment method for software engineering decisions How to use a systems diagram to analyse and structure complex problems for policy issue Building insightful simulation models using Petri Nets - A structured approach Pareto-improving congestion pricing on multimodal transportation networks Beyond Travel & Tourism competitiveness ranking using DEA, GST, ANN and Borda count Modelling the sustainability of mass tourism in island tourist economies Approximate TOPSIS for vessel selection under uncertain environment Benchmarking firm performance from a multiple-stakeholder perspective with an applicatio Stochastic multi-objective models for network design problem Problem-structuring methods and project management: an example of stakeholder involve A web-based multi-perspective decision support system for information security planning Social responsibility and stakeholder influence: Does technology matter during stakeholder Stakeholder preference elicitation and modelling in multi-criteria decision analysis - A case Offshore outsourcing decision making: A policy-maker's perspective Design and Analysis of Diagnostic Service Centers Intelligent negotiation behaviour model for an open railway access market Beyond business failure prediction Weighting the competitiveness factors for container ports under conflicting interests Investigation of public's perception towards rural sustainable development based on a two A framework for participatory decision support using Pareto frontier visualization, goal iden Multi-criteria decision support and evaluation of strategies for nuclear remediation manage Combining problem structuring methods to conduct applied research: a mixed methods ap Service bid comparisons by fuzzy ranking in open railway market timetabling Forecasting integrated circuit output using multivariate grey model and grey relational ana Sustainable energy futures: Methodological challenges in combining scenarios and particip Ontology-based data mining approach implemented on exploring product and brand spectr Structuring an MCDA model using SSM: A case study in energy efficiency Fuzzy performance evaluation in Turkish Banking Sector using Analytic Hierarchy Process a Structuring decision problems: A case study and reflections for practitioners A transdisciplinary approach for formalized integrated planning and decision-making in com Experiences in using a contingency factor-based validation methodology for spreadsheet D Supporting the allocation of software development work in distributed teams with multi-cri Evaluating the performance of Swedish savings banks according to service efficiency Multiple goals and ownership structure: Effects on the performance of Spanish savings ban GRAnD: A goal-oriented approach to requirement analysis in data warehouses An integrated decision-making approach for improving European air traffic management Intelligent physician segmentation and management based on KDD approach An AHP-based evaluation procedure for innovative educational projects: A face-to-face vs. Pragmatic inquiry Network design for reverse logistics Elevator planning with stochastic multicriteria acceptability analysis Agricultural countermeasures in nuclear emergency management: a stakeholders' survey f Systemic evaluation: a participative, multi-method approach Using soft OR principles for collaborative simulation: a case study in the Dutch airline indus Incorporating citizens' views in local policy decision making processes Developing a visioning methodology: Visioning Choices for the future of operational researc Membership herding and network stability in the open source community: The Ising perspe Mixing methodologies to enhance the implementation of healthcare operational research Developing unbounded systems thinking: using causal mapping with multiple stakeholders A taxing problem: The complementary use of hard and soft OR in the public sector Evaluating IT/IS investments: A fuzzy multi-criteria decision model approach Broadening the boundaries: an application of critical systems thinking to IS planning in Col Evaluating cost taxonomies for information systems management Investigating the effect of website quality on e-business success: An analytic hierarchy pro Modeling reverse logistic tasks within closed-loop supply chains: An example from the auto Evaluating sustainable fishing development strategies using fuzzy MCDM approach Soft modelling in risk communication and management: examples in handling food risk Model management decision environment: a Web service prototype for spreadsheet model Incorporating operations research techniques to evaluate information systems impact on h Formulating strategies for stakeholder management: a case-based reasoning approach Improving health care through community OR Avoiding academic and decorative planning in GHG emissions abatement studies with MCD Enhancing public participation in natural resource management using Soft OR - an applicat Weight-restricted DEA in action: from expert opinions to mathematical models The importance of co-operation for ethical decision-making with OR You are known by the directors you keep: Reputable directors as a signaling mechanism fo Hospital operating room capacity expansion Cultural differences explaining the differences in results in GSS: implications for the next d Conflict dissolution in the public sector: A case-study Strategic gaming in electric power markets Intervention methodology for complex problems: The FAcT-Mirror method Generation and presentation of nearly optimal solutions for mixed-integer linear programm Goal programming: Application in the management of the miombo woodland in Mozambiqu Project evaluation and selection in a network of collaboration: A consensual disaggregation Using DEA for planning in UK universities - an institutional perspective Exploring the use of narrative analysis as an operational research method: a case study in Logical soft systems modelling for information source analysis - The case of Hongkong Tele A case of an intervention in an outpatients department A modified procedure for synthesising ratio judgements in the analytic hierarchy process The theory and practice of boundary critique: developing housing services for older people Evaluating environmentally conscious business practices An action learning evaluation procedure for multiple criteria decision making problems Data envelopment analysis and university selection Decision analysis interviews in environmental impact assessment CREATING EMPLOYMENT OPPORTUNITIES FOR PEOPLE WITH MENTAL-HEALTH PROBLEMS - A MULTIMEDIA IN A DESIGN RATIONALE DECISION-SUPPORT SYSTEM SOFT OR AND A MARKOV MODEL HELP PLAN A PSYCHOGERIATRIC SERVICE CREATING POLICY ALTERNATIVES USING STAKEHOLDER VALUES BANKRUPTCY PREDICTION USING NEURAL NETWORKS INTERACTIVE VERSUS STAND-ALONE GROUP DECISION SUPPORT SYSTEMS FOR STAKEHOLD Journal Year EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2014 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2014 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2014 DECISION SUPPORT SYSTEMS 2014 DECISION SUPPORT SYSTEMS 2014 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2014 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2014 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2014 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2014 EXPERT SYSTEMS WITH APPLICATIONS 2014 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2014 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2014 EXPERT SYSTEMS WITH APPLICATIONS 2014 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2014 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2014 DECISION SUPPORT SYSTEMS 2013 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2013 EXPERT SYSTEMS WITH APPLICATIONS 2013 EXPERT SYSTEMS WITH APPLICATIONS 2013 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2013 MANAGEMENT SCIENCE 2013 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2013 DECISION SUPPORT SYSTEMS 2013 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2013 DECISION SUPPORT SYSTEMS 2013 EXPERT SYSTEMS WITH APPLICATIONS 2013 DECISION SUPPORT SYSTEMS 2013 DECISION SUPPORT SYSTEMS 2013 EXPERT SYSTEMS WITH APPLICATIONS 2013 EXPERT SYSTEMS WITH APPLICATIONS 2012 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2012 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2012 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2012 EXPERT SYSTEMS WITH APPLICATIONS 2012 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2012 EXPERT SYSTEMS WITH APPLICATIONS 2012 EXPERT SYSTEMS WITH APPLICATIONS 2012 EXPERT SYSTEMS WITH APPLICATIONS 2012 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2012 DECISION SUPPORT SYSTEMS 2012 EXPERT SYSTEMS WITH APPLICATIONS 2012 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2012 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2012 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2012 DECISION SUPPORT SYSTEMS 2012 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2012 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2011 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2011 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2011 EXPERT SYSTEMS WITH APPLICATIONS 2011 EXPERT SYSTEMS WITH APPLICATIONS 2011 EXPERT SYSTEMS WITH APPLICATIONS 2011 EXPERT SYSTEMS WITH APPLICATIONS 2011 EXPERT SYSTEMS WITH APPLICATIONS 2011 DECISION SUPPORT SYSTEMS 2011 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2011 DECISION SUPPORT SYSTEMS 2011 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2011 EXPERT SYSTEMS WITH APPLICATIONS 2011 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2011 EXPERT SYSTEMS WITH APPLICATIONS 2011 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2010 EXPERT SYSTEMS WITH APPLICATIONS 2010 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2010 DECISION SUPPORT SYSTEMS 2010 DECISION SUPPORT SYSTEMS 2010 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2010 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2010 MANAGEMENT SCIENCE 2010 EXPERT SYSTEMS WITH APPLICATIONS 2010 EXPERT SYSTEMS WITH APPLICATIONS 2010 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2010 EXPERT SYSTEMS WITH APPLICATIONS 2009 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2009 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2009 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2009 EXPERT SYSTEMS WITH APPLICATIONS 2009 EXPERT SYSTEMS WITH APPLICATIONS 2009 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2009 EXPERT SYSTEMS WITH APPLICATIONS 2009 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2009 EXPERT SYSTEMS WITH APPLICATIONS 2009 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2009 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2009 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2008 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2008 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2008 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2008 DECISION SUPPORT SYSTEMS 2008 MANAGEMENT SCIENCE 2008 EXPERT SYSTEMS WITH APPLICATIONS 2008 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2008 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2008 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2008 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2008 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2008 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2007 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2007 DECISION SUPPORT SYSTEMS 2007 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2007 MANAGEMENT SCIENCE 2007 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2007 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2007 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2006 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2006 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2006 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2006 DECISION SUPPORT SYSTEMS 2006 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2006 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 2005 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2005 DECISION SUPPORT SYSTEMS 2005 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2005 EXPERT SYSTEMS WITH APPLICATIONS 2005 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2005 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2004 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2004 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2004 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2004 MANAGEMENT SCIENCE 2003 MANAGEMENT SCIENCE 2002 DECISION SUPPORT SYSTEMS 2002 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2001 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2001 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2001 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2001 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2001 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 2001 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2000 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 2000 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 1999 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 1999 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 1999 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 1998 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 1998 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 1997 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 1997 EUROPEAN JOURNAL OF OPERATIONAL RESEARCH 1995 JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY 1995 DECISION SUPPORT SYSTEMS 1995 OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE 1994 MANAGEMENT SCIENCE 1994 DECISION SUPPORT SYSTEMS 1994 DECISION SUPPORT SYSTEMS 1992 Goal mixed, method for project risk management used in case power stati mixed, new method Issue mapping developed and tested in case publ mixed, conceptual with numerical example case city Sakarya conceptual, method developed and illustrated with artificial data mixed, conceptual framework tested in two experiments mixed, model is built and applied to Brazilian electronics company mixed, approach is developed and tested in case Kanto region, Japan mixed, method described and applied in case obesity conceptual, model illustrated with randomized historical data from a conceptual, some comparison to real world cases mixed, model is built and applied to 21 European countries mixed, methods combined for technological context, applied in case e mixed, model is built and applied to city of Belgrade mixed, generic with numerical example case Toyota empirical, generic discussion on waste management is captured in C mixed, model patient flow tested against data COPD England empirical, 22 universities in Turkey analyses on relation between To empirical, case flour in France used to build model mixed, model is built and applied to case study Italian firm conceptual, focus is on generic problem of using MCA with stakeholde conceptual, addresses generic topic area of internet hyperlinking mixed, new PSM method for marine management developed and teste mixed, conceptual with numerical example case Guangzhou Wireless empirical, case colorectal cancer team with use of SSM described mixed, generic supply chain model applied to set of specific models u mixed, model is built and applied to case study University of Palermo mixed, generic approach to value elicitation in ERP management deve empirical, uses data 150 companies to build and test model conceptual, algorithm for evaluating technologies is formulated and i mixed, generic model to be evaluated in two later cases empirical, data of over 1000 firms used to formulate model empirical, three cases of application DES in health care compared empirical, existing method presented and applied to case transnation conceptual, numeric examples used for illustration empirical, model constructed on case Petroleos Mexicanos mixed, model developed and tested in case Hong Kong mixed, model developed and tested in case Hong Kong mixed, model built and used for DSS, evaluated with 16 users empirical, existing method used in case hi-tech Chinese company To conceptual, approach is described and illustrated with several cases empirical, starts from case international organization and generalizes mixed, method proposed and applications in three cases reported mixed, model developed and tested in case Swiss hospital mixed, model developed and tested in case Swiss village mixed, approach to developing DSS is outlined and applied to pig far conceptual mixed, novel combination of two methods applied to case university conceptual model illustrated with example mixed, approach outlined and used in case bank branch mixed, model results tested against opinions four experts mixed, approach developed and tested in Taiwanese semiconductor i empirical, case packaging company leads to development group decis empirical, data on 101 housing project used to build model mixed, method developed and tested in case watershed management conceptual, approach is described and illustrated with artificial case conceptual, novel method developed and illustrated with artificial ca mixed, method proposed and applied in case margarine manufacturer conceptual, model illustrated with two examples mixed, method developed and tested in case T&T competitiveness ra mixed, model built from case study and generalised conceptual, approach is described mixed, method developed and tested in case Chinese banking conceptual, model illustrated with example mixed, method applied to novel field and in case conceptual, approach is described and illustrated with artificial scena mixed, differences between face-to-face and electronic meeting grou mixed, method developed and tested in case Melbourne water supply mixed, model built, weight and interaction options determined from s mixed, model formulated and then parameterised using data from ca conceptual, model formulated and used for experiments empirical, data 175 failed businesses used to compare range of exist mixed, paper starts with case but emphasis is on methodological inn mixed, method developed and tested in case Chinese region conceptual, focus is on generic problem of lay participation in public mixed, decision support tool developed and tested in workshops mixed, novel combination of methods applied to case UK Department conceptual, model illustrated with example and simulations compare mixed, model tested against data Taiwan mixed, tool combining scenarios and MCDA applied to case energy pl mixed, method tested in case berverages market Taiwan mixed, novel combination of methods applied to case INESC Coimbra mixed, method developed for evaluating performance of banks in Tur empirical, case public health organisation is focus, implications for o mixed, method developed and applied in various cases empirical, improvement to spreadsheet modelling tested in series of empirical, specific case software company is focus empirical, case Swedish banks is focus and leads to development me empirical, case Spanish banks is focus and leads to development me mixed, method developed and applied to case Bi-bank empirical, case Eurocontrol and selection operational improvements i mixed, method developed and tested on case health expenditures Ta mixed, focus is on selection education projects in Valencia and diff mixed, method developed and applied to case 'organisation' mixed, model built from literature and industry practice tested with conceptual, model formulated and used for experiments empirical, focus is on case contaminated milk in Belgium, survey held mixed, method developed and tested in case Health Action Zone (HAZ mixed, approach outlined and tested in case airline firm conceptual, new method for e-participation outlined mixed, method developed and tested in case future of OR conceptual, model formulated and used for experiments empirical, new combination approaches tested in case Wisconsin hosp mixed, novel combination of methods applied to case Halong, Vietna mixed, novel combination of methods applied to case Inland Revenu mixed, focus is on generic problem of selection IT/ IS projects, teste mixed, method applied to novel field and in case information system conceptual, new method developed on the basis of a comparison of e conceptual focus is on testing theory on relation between website qua empirical, case electric vehicles Germany used to build model conceptual, novel method developed to deal with fuzzy MCDM problems conceptual, new method outlined on the basis of literature survey, appl conceptual, new method outlined and applied to artificial case empirical, implementation information system in case Hospice Palliat mixed, model for working with stakeholders developed and tested in c empirical, two cases described (health services in UK): Hull and East mixed, participative approach to select climate mitigation actions pr empirical, slightly modified method used in case forest managemen mixed, method developed and tested with data 19 Forestry Boards in conceptual, reasoning tested with formal model conceptual, model formulated empirical, builds model from specific hospital case mixed, focus is on testing cultural differences between GSS between empirical, conflict on new railway link near Lisbon is focus mixed, approach outlined and tested in case grid operator England a mixed, method developed and tested in case housing Chalon sur Sao mixed, model built and applied to farming case empirical, builds model from specific case natural resources Mozamb empirical, combines action research and DEA to study case steel fact mixed, generic approach tested to case Warwick University mixed, method developed and tested in case voluntary work in UK cit mixed, method developed and tested in case marketing department empirical, focus is on case NHS clinic UK conceptual, improvement weight estimation described mixed, method developed and tested in case Joseph Rowntree Founda conceptual, method for environmentally conscious management desc conceptual, method developed and illustrated with artificial example mixed, method developed and tested in case Kenilworth School mixed, decision analysis interview method developed and tested in 5 mixed, method developed and tested in case network employment ser conceptual, method developed and illustrated with artificial case empirical, focus is on case geriatric clinic UK mixed, approach to structure stakeholder objectives to create policy mixed, model built and tested against data 129 companies mixed, differences between stand-alone (one PC per group) and inter Primary OR method Secondary OR method (if ap causal mapping issue mapping integer programming model scenario modelling (Banking Event Driven Scenario-oriented Stress Testing) event analysis framework, stylometric analysis fuzzy TOPSIS reciprocal expectation anal- ysis cognitive mapping discrete-event simulation scenario-based mixed-integer optimizatmulti-criteria optimization model multi-agent system combinatorial auctions MCDS soft systems methodology technology management MCDM fuzzy DEMATEL fuzzy multi objective programming system dynamics random effects continuation-ratio logit model data envelopment analysis Argumentative systems multi-criteria approach combined with fuzzy linguistic variables stakeholder-oriented multi-criteria analysis hyperlinking/ content aggregration formal model DPSIR model project risk planning soft systems methodology performance measurement model supply chain model ServQual model analytical hiearchy process value focused thinking text mining regression analysis multi-relationship evaluation design Agent based modeling Multi-criteria decision aid DES Viable systems modeling Goal programming (GP) Simulation-based genetic algorithm (SGA) System dynamics Particle swarm optimisation (PSO) Quality function deployment (QFD) Fuzzy analytic hierarchy process Web-based decision support system Soft systems methodology Multi actor multi criteria analysis (MAMCA) Enhanced data envelopment analysis (DProblem action research (PAR) Discrete event simulation Lean Multicriteria decision analysis Linking stakeholder visions with resourceMulti-criteria assessment Decision support system Stackelberg model Soft OR Fuzzy goal-programming Bacterial foraging algorithm MCDA cognitive mapping Sem-Fit, a semantic hotel recommendation expert system Fuzzy Delphi method (FDM) Analytic network process (ANP) Group Analytic Hierarchy Process Ordering (GAHPO) Advanced case-based reasoning (CBR) Ordered Weighted Averaging (OWA) Hybrid assessment method (HAM) Systems diagram Petri Nets Mathematical program with complementarity constraints using a manifold suboptimization Data envelopment analysis (DEA) Grey system theory (GST) System dynamics Approximate interval TOPSIS Data envelopment analysis (DEA) Stochastic multi-objective network design problem models Hierarchical process modeling Multi-criteria decision framework Computer-mediated communication (CMC) Multi-criteria outranking method PROM Multi-criteria decision analysis (MCDA) Analytical network process (ANP) M/G/m queueing system Continuous time sequential testing process Reinforcement learning approach Simulation Automatic clustering techniques Feature selection techniques AHP Two-level expert system (TES) Interactive Decision Maps (IDM) Feasible Goals Method (FGM) Multicriteria decision analysis Computer-supported group causal mappHuman activity systems modelling Fuzzy ranking Grey model Grey relational analysis Scenario building Participatory multi-criteria analysis (PMCA) Ontology-based data mining approach Soft Systems Methodology (SSM) MCDA Fuzzy analytic hierarchy process (FAHP) Technique for Order Performance by Similarity to Id The three-step structuring process Transdisciplinary Integrated Planning and Synthesis (TIPS) Contingency factor-based methodology for validation of spreadsheet-based DSS Multicriteria decision analysis Data envelopment analysis (DEA) Data envelopment analysis (DEA) GRAnD Multicriteria decision-making framework Knowledge discovery in database (KDD) Analytic hierarchy process (AHP) Pragmatic inquiry Mixed Integer Linear Program (MILP) Stochastic multicriteria acceptability analysis Multicriteria decision analysis Systemic evaluation Collaborative simulation Soft OR Public participation support system Visioning choices Ising model Simulation Simulation cognitive mapping Unbounded Systems Thinking (UST) Causal mapping Data mining Soft OR Fuzzy Multi-Criteria Decision Model (FMCDM) Critical systems thinking Cost taxonomies Analytic hierarchy process (AHP) Problem-tailored vehicle routing model Fuzzy Multi-Criteria Decision Model Soft modeling Virtual Business Environment (VBE) Decision support system Stakeholder management strategy suppCase-based reasoning (CBR) Community OR Multicriteria decision analysis Strategic option development and analysis (SODA) Data envelopment analysis (DEA) Game theoretical simulation No specific name, 'formal model' Queueing model Estimated utility functions Group support systems Multicriteria decision analysis MACBETH Simulation based role playing game FAcT-Mirror method Mixed-integer linear programming (MILP) Goal programming Multi-criteria disaggregative approach Data Envelopment Analysis (DEA) Narrative analysis Logical soft systems modelling Soft systems approach Simulation Modified Analytic hierarchy process Critical systems thinking Analytical network process (ANP) Action learning evaluation procedure (A Extended analytic hierarchy process (AHP) Data envelopment analysis (DEA) Decision analysis interview-method AHP Soft OR REMAP/MM Soft OR Markov model No specific name, 'workshop' Neural networks Discriminant analysis Stakeholder Identification and Assumption Surfacing (SIAS) Tertiary OR method (if apQualitative/Quanti Participative/Expe Qualitative Participatory Qualitative Participatory Quantitative Expert based ed Stress Testing) Qualitative Combined Quantitative Combined Quantitative Participatory value-driver matrix, feasib Qualitative Participatory Quantitative Participatory mization model Quantitative Expert based Quantitative Expert based Quantitative Expert based Qualitative Participatory fuzzy ANP en fuzzy VIKORQuantitative Expert based Quantitative Expert based Quantitative Combined Quantitative Expert based Quantitative Expert based Qualitative Combined Qualitative Participatory Qualitative Participatory Quantitative Expert based Qualitative Participatory Quantitative Participatory urement model Qualitative Participatory Qualitative Expert based Quantitative Participatory Qualitative Participatory Qualitative Participatory Quantitative Participatory Quantitative Expert based Quantitative Expert based Quantitative Participatory Qualitative Expert based genetic algorithm (SGA) Quantitative Expert based Quantitative Expert based Quantitative Expert based archy process Combined Participatory Qualitative Participatory Qualitative Participatory Combined Participatory earch (PAR) Combined Participatory Quantitative Participatory Quantitative Participatory Combined Participatory Quantitative Participatory Quantitative Expert based Qualitative Participatory algorithm Quantitative Expert based Combined Participatory Combined Participatory rocess (ANP) Quantitative Expert based Quantitative Participatory Qualitative Expert based Quantitative Participatory Quantitative Participatory Qualitative Expert based Quantitative Expert based sing a manifold suboptimization t Quantitative Expert based Artificial neural network Quantitative Expert based Quantitative Expert based Combined Participatory Quantitative Expert based Quantitative Expert based Qualitative Participatory Combined Participatory Qualitative Participatory on analysis (MCDA) Quantitative Participatory Quantitative Participatory equential testing process Quantitative Expert based Quantitative Expert based echniques Quantitative Participatory Quantitative Participatory Combined Participatory hod (FGM) Quantitative Participatory Combined Participatory stems modelling Qualitative Participatory Quantitative Participatory Quantitative Expert based -criteria analysis (PMCA) Combined Participatory Quantitative Expert based Value focused thinking Qualitative Participatory r Performance by Similarity to IdeaCombined Participatory Combined Participatory Combined Participatory readsheet-based DSS Quantitative Expert based Combined Participatory Quantitative Expert based Quantitative Expert based Qualitative Participatory Combined Participatory Quantitative Expert based Quantitative Expert based Qualitative Participatory Quantitative Participatory Quantitative Expert based Quantitative Participatory Qualitative Participatory Discrete event simulationCombined Participatory Qualitative Participatory Qualitative Participatory Quantitative Expert based Combined Participatory Group model building Qualitative Participatory Combined Participatory Combined Participatory Qualitative Participatory Quantitative Expert based Quantitative Participatory Quantitative Expert based Combined Participatory Qualitative Participatory Quantitative Participatory Quantitative Expert based Rule-based reasoning Qualitative Expert based Qualitative Participatory Quantitative Participatory Combined Participatory Quantitative Participatory Quantitative Expert based Quantitative Expert based Quantitative Participatory Qualitative Participatory Disaggregation-aggregatCombined Participatory Quantitative Participatory Quantitative Expert based Quantitative Expert based Quantitative Participatory Quantitative Participatory Quantitative Expert based Qualitative Participatory Qualitative Participatory Combined Participatory Quantitative Participatory Qualitative Participatory Quantitative Participatory hierarchy process (AHP) Quantitative Participatory Quantitative Expert based SMART Quantitative Participatory Qualitative Participatory Combined Participatory Combined Participatory Qualitative Participatory Quantitative Expert based Qualitative Participatory Domain project risk management public policy making, genetic eng healthcare financial performance, bank stress social media, stock market perfo supplier selection transport health care healthcare transport e-government quality management, customer se logistics, city supply chain waste healthcare quality management, higher educa food, health, argumentation Corporate Social Responsibility sustainable development media, internet marine management software project health care supply chain quality management, higher educa information system planning, ERP social media, financial performanc technology evaluation transport, ontology stock market performance, share health care crime transport oil industry, sustainability logistics logistics, outsourcing technology selection and evaluati strategic performance, technology transport projects project evaluation and selection health care preference elicitation, health care resource allocation, visioning decision support system, farming pricing, newsvendor higher education inventory management performance evaluation, finance, tourism, hotel site selection sustainable development, balance decision support, packaging construction, cost prediction decision support, environmental decision support, software devel policy analysis food transport, pricing decision support, tourism tourism decision support, shipping vessel performance evaluation, finance, transport, network design project management decision support, security electronic meeting systems performance rules evaluation, w offshore outsourcing, evaluation le healthcare transport, negotiation business failure container port competitiveness, an decision support, sustainable dev decision support, public decision nuclear emergency management, d transport, safety transport, negotiation technology evaluation, integrated c sustainability, energy, scenario an data mining, consumer products, energy efficiency financial performance health, electricity multisectoral planning decision support system, spreads project allocation, software deve performance measurement, finance performance measurement, financ information technology, data war operational improvements, airline health care, costs project selection, education finance logistics, recycling, network desig elevator planning crisis management, food pollution health airline industry public policy visioning, strategy OR field community dynamics, open sourc health care retail public policy, tax revenu project selection, information sys information systems information systems website choice, financial perform logistics, recycling sustainable development, aquatic risk management, food safety information management information systems, health stakeholder management health climate mitigation natural resources, forestry forestry ethics reputation, company directors healthcare, room capacity GSS use, culture rail transport, conflict resolution electricity housing optimisation, farming natural resources action research, DEA, steel produc higher education, performance ev voluntary work, public policy information systems, marketing health care weight estimation housing, public policy, charity sustainability, natural environm weight estimation, ambiguity higher education, performance ev project selection, environmental public policy, health information system health care public policy making, project selec bankruptcy electronic meeting systems Main results The risk workshop process presented above has been tested in 3 workshops a The application of the Issues Mapping method, first developed during the Ha The main contribution to the traditional facility location literature is the ex effective methods for modeling and analyzing exceptional but plausible risk managers may better understand the stakeholders' concerns and make more inf This research work presents an extension of the classical TOPSIS method ca The contribution of this paper to public policy studies is threefold: the visua Our experience from the obesity study supports our premise that a participat good and acceptable compromise solution Our research contributes to the advances of Intelligent Trans- portation The study presented in this paper addresses the assessment of global e-gove This paper has contributed to a new and important body of knowledge that i the applicability of the approach is proven We consider specifically the context of a selection of a parts sup- plier who h Present a waste disposal charging scheme with an appropriate WDCF so tha we demonstrated that the random effects continua- tion ratio logit model can The DEA findings indicated that public and private universities in the total Our model out- puts new recommendations based on stakeholders argumenta The output of the methodology is the performance of the Eco- nomic, Environ We have explored the potential contribution of MCA to sustain- able develop this paper is the first to com- prehensively examine the economic implication The Flamborough case-study in providing an illustration of a CAS and how DPS The proposed IF-ISPRP is the first integrative framework for intel- ligent SPRM, which aims In this paper, we have demonstrated the benefits gained by engaging with a This research presents a supply chain grammar and analysis tech- niques fo the professors perception of service quality meaningfully influences the ove To ensure the successful alignment between organizational and ERP processe we conclude that social media's usage in IM strategies has only a partial, po The MRED process is formalized and demonstrates its potential as an automa After validations based on an existing agent-based model used to simulating The satisfactory performance of the MCDA models in the validation dataset il The reuse route offers a reasonable balance, combining modelling efficiency Using the UKs SOCA as an illustrative case study, the paper has sought to s The analysis results indicate that the SGA solution procedure is quite robust The model shows how vulnerable the organizations path and journey towards It has been shown that PSO is capable of producing the train service timetab The major advantage of this integrated approach is that the evaluating factor The proposed system is a way to assist consumers, clinicians, and suppliers Our designed performance plans will burden the supervisors with more pres These experiences show that the MAMCA is a suitable procedure to use in the c AR and MS/OR converge to one another in the sense that they both seek to pr In summary, the research and examples given, show that Sim-Lean makes sim This study showed that a careful design that concentrates elicitation to sen This paper presents a methodology for linking stakeholder and decision maker The participatory approach influences the selection of stakeholders, objectiv Based on numerical results obtained from a large and systematically genera Our involvement has contributed to significant change in the organisation a This paper has contributed to the literature by proposing a novel and generi The integrated use of cognitive maps and MACBETH provides an important too The validation accomplished shows that the sum of star and suggested hotel If a semiconductor company wants to incorporate environmental and social i All participants were completely satisfied from this robust result. The advanced CBR model is a useful tool that can, by itself, optimize the con This paper, presented a new consensus-based method to obtain the DMs weigh HAM supports the identification the stakeholders' goals, these corresponding We have outlined how a conscious and step-wise combination of relative sim The reference architecture allows analysts to start from a clear and appealin In order to develop congestion pricing schemes more appealing to the publi The proposed solution is comprehensive and applicable to all policy makers fa The tourism system dynamics model described in this paper identifies a numb The proposed method is capable of dealing with the challenge of modelling zer The papers approach applied to the data set on Chinese commercial banks help Three stochastic multi-objective NDP models were developed to determine This paper attempted to highlight the importance of problem structuring in The system is capable of addressing multiple perspectives prevalent in inqui Our study finds that the communication media has significant positive effe The approach of modelling preference parameters described in this paper ena Our results indicate that providing displaced workers assistance program i In summary, our work demonstrates that the trade-off between accuracy and A simple railway open market with stakeholders equipped with reinforcement l This study succeeds in uncovering the essential features of failed firms fin An important contribution which this paper makes to the relevant literature is In this research, a two-level expert system (TES) was developed for supportin The framework goes through two stages: first, the stakeholders apply a simple The feedback from the participating stakeholders and experts was very posi The value of a rigorous systemic epistemology to link data with explicit con The results show that the fuzzy ranking method provides an objective and sys Results indicate that the proposed a combined method provides significantl assessing scenarios with PMCA is resource intense, but this methodology ca It was found through data analysis and segmentation that product and bran It performed very well as a way of structuring an internal debate about the c Performance criteria have been determined via the developed model and th Structuring task should be conducted in a close dialogue between the analys TIPS provides a formalized framework for supporting cross-sectoral, collabor The validation framework provides a method of assessing initially validation Through the process of problem structuring and model development, the deci We have found that (a) more ISBs are efficient under a service efficiency con The main conclusion to be reached from this research is that differences in t We believe that the adoption of GRAnD can help the designer to reduce the r The methodology allows Eurocontrol to resume their visionary role as facilit The KDD detects the GPs practice patterns by carrying out clustering techni Its worth has been proven after realisation of the pilot test, given the lo This paper has proposed the use of some principles of inquiry informed by p Our model determines the disposition decision for various grades of different In this paper we presented a realistic elevator planning problem where SMAA Despite inherent difficulties due to the multi-disciplinary character of the Systemic evaluation now places greater emphasis on stakeholder participation Through experiences in a case study at the cargo department of a major air To incorporate citizens' views in local policy making processes we propose t A methodology for organizational visioning, which succeeds in building parti (1) membership herding is highly present when external influences (e.g., the Hard OR, enhanced with outcomes research, with active stakeholder particip The model could be used to explain how the problem happened hypotheticall The experience reveals that soft OR is much more than common sense and, th We believe the proposed approach is simple, cost-effective, and versatile an Our approach addresses issues of inclusion and participation, and it encoura It has demonstrated that although traditional approaches to investment appr AHP is appropriate to resolve a complex website selection problem The model contributes to comprehensive reverse logistics planning Through this study, we successfully demonstrate that the non-additive fuzzy Risk communication and management can be informed by taking a decision ana We have implemented a prototype for collaborative model management descri We believe that the objective has been met through the creation and identif This paper presents a holistic way to integrate the most critical tasks of These projects illustrate how COR can contribute to the improvement of healt Peru's GHG abatement costing study was, at last, the first to formally inclu The general impression is that SODA can improve the present practice, and mo The approach used in this study, or variations of it, where within-activity c Professor Brans (2002) describes Ethics in OR as being in his understandin The model helped understanding of outside directors' signaling role a role t As long as we assume that surgeons are the most demanding job category, th Group consensus was found to be higher in GSS-supported groups as compa The paper shows the potentialities of applying conceptual and technical tools A model like EPSIM can serve as a vehicle for one or other of the stakeholder From a situation of resignation and despair where there is inaction in the Our methodology constitutes an interesting practica ltool for stakeholders wh The weighted goal programming model employed at the regional level allowed The method provides a platform to maximize the level of consensus among t The methodology proposed enables the institutionto allocate resources am We found that the methods led to a negotiated common understanding of quali This study demonstrates that logico-linguistic models are not too complex to The paper concludes that the soft systems approach is probably viable in unpai This method may be a preferredmeans of synthesising the decision maker's p Critical systems thinking helps to prevent the marginalization of stakehold ANP is an effective tool for a systemic evaluation of various environmental p The procedure provides a structure for prioritizing and synthesizing interva EA proved to be a useful techniquefor the aggregation of a confusing mass o The case studies proved that computer supported interactive decision analysis Although we had initial reservations about producing an 'expert' report inste Decision support for the various stakeholders in systems development is pr The methodology was successful in providing a mechanism to enable all the gr Improved communication and negotiation among the stakeholder groups Neural networks perform better than discriminant analysis in predicting fir The groups supported by the Interactive-SIAS generated a higher number of u Recommendations specific, focus on case: ensuring that the community were bought into t mixed, results case and method described: problem structuring, using Is generic, empirical research can aim to elicit preferen- ces of physicians generic, on method mixed, main focus is generic contribution but advice to management incl generic, results formulated on model and recommendations on sector le mixed, conclusions on process and results case and on method mixed, conclusions on process and results case and on method: it is impo generic, discusses status of and conclusions with regard to model generic, any DRT service is influenced by a number of stakeholders inclu generic, results formulated on model and recommendations on theoretical mixed, conclusions on process and results case and on method: the end re generic, conclusions on level theory: due to the lack of commitment to t generic, extensions to model specific, specific conclusion for case Shenzen formulated, along genera generic, conclusions for COPD patients as generic category presented, generic, conclusions refer to differences public - private universities generic, future trends and original decision support tools involving ar generic, conclusions on model and theory, generic recommendation to generic, conclusions on level method: stakeholder groups, such as proje generic, conclusions for internet hyperlinking in general presented mixed, conclusions on process and results case and on method generic, conclusions model and limitations discussed specific, conclusions mainly on case medical team mixed, conclusions on process and results case and on method mixed, conclusions on method and for specific case outlined mixed, conclusions on results case and on method generic, aim is to use data 150 companies to generalise to wider popul generic, future extensions to model discussed such as: weighting of in generic, conclusions for model presented generic, use of model beyond training cases discussed, plus additions t specific, conclusions three cases described and compared mixed, on case (no involvement participants) and on method generic, conclusions for model presented specific, conclusions on case reported but only based on published dat generic, conclusions for model and comparison to other model types p generic, conclusions on method, generic recommendation to managers generic, conclusions on method specific, process building model with client organisation, conclusions generic, conclusions on method generic, conclusions on method mixed, conclusions mainly on method but results cases described specific, results case discussed with stakeholders in workshop mixed, results on method and on specific case presented specific, results case reported generic, conclusions for model and comparison to other model types p mixed, process, conclusions and implementation reported and conclusi generic, results compared to theory specific, results case reported generic, conclusions for model presented mixed, results on method and for specific industry presented specific, recommendations for case, their implementation and results p generic, model compared to other modeling approaches, generic advice generic, conclusions on method generic, conclusions on method generic, describe limitations and extensions method mixed, conclusions on results case and on method generic, conclusions for model presented generic, conclusions on method, generic advice for practice offered generic, on general model generic, conclusions on method mixed, results on method, secondary data used and attempt to get sur generic, extensions to model discussed mixed, process, conclusions and implementation reported and conclusi generic, conclusions on method specific, data on subjects in study analysed but attempt is to generalis mixed, results case used to reflect on process eliciting preference info specific, practical problem for US lawmakers is focus, only then general generic, conclusions on model and generic advice offered generic, extensions to model discussed generic, insights from comparing models discussed specific, practical problem container port competitiveness North East A specific, results for case Chinese region described generic, conclusions on method mixed, test of tool in workshop is mainly used to further develop metho mixed, on case and method generic, general implications of model discussed generic, general implications of model discussed mixed, conclusions both on case Austria and method, mainly process specific, conclusions mainly on case beverage firms mixed, on case (process, conclusion and implementation) and method mixed, conclusions both on case Turkish banks and method specific, process, conclusions and implementation case described generic, on approach, its effects and further development generic, conclusions on tool and generic advice offered specific, conclusions on case are central, in particular process of mod specific, conclusions on case Swedish banks are central specific,focus is on case Spanish banks and the relation between regu mixed, on case and method specific, conclusions for and implementation at Eurocontrol described mixed, conclusions on case medical expwenses Taiwan and method des mixed, conclusions mainly on difference face-to-face and electronic gro mixed, on case (brief description on process, conclusion and implemen generic, conclusions on model and generic advice offered generic, general implications of model discussed generic, conclusions mainly on method (in particular participative proce mixed, on case (description on process, conclusion and implementatio specific, case application reported and evaluated generic, on method mixed, on case (description on process, conclusion and implementatio generic, theoretical implications of model discussed specific, case application process and implementation conclusions desc mixed, on case (description on process, conclusion) and method mixed, on case (description on process, conclusion and implementatio mixed, generic conclusions method described as well as process and ou mixed, on case (description on process, conclusion and implementatio generic, on method generic, data 156 online customers and 34 managers/ designers used to generic, implications model for other sectors discussed generic, conclusions mainly on method generic, on method generic, on method specific, on evaluation information system in case generic, general implications of model discussed specific, on evaluation method in case mixed, generic conclusions method described as well as process and ou specific, on evaluation method in case mixed, generic conclusions method described as well as process and ou generic, general implications of model discussed generic, conclusions on model and generic advice offered specific, recommendations to client hospital discussed generic, from data two countries more generalised conclusions drawn specific, conclusions case and implementation described mixed, conclusions on results case and on method mixed, on case (very brief description on process, conclusion and imp generic, general implications of model discussed specific, recommendations for case discussed generic, conclusions on level of method discussed mixed, generic conclusions method described as well as results case mixed, on case (description on process, conclusion and implementatio mixed, on case (description on process, conclusion and implementatio specific, case application reported and evaluated generic, on method mixed, on case (description on process, conclusion and implementatio generic, on method generic, on method generic, on method specific, conclusions case and implementation described mixed, on case (description on process and conclusion) and method generic, on method specific, case application reported and evaluated mixed, generic conclusions method described as well as process and ou generic, conclusions on model and generic advice offered specific, data on subjects in study 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