Tech Logic Oakland RFP - Final Document PDF

5-Year Lease Agreement for
Self-Check System for Library Service
Oakland Public Library
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Table of Contents
Cover Letter .......................................................................................................................... 3
Section 1 ............................................................................................................................. 10
Section 2 ............................................................................................................................. 12
Section 3 ............................................................................................................................. 16
Self-Checkout System Description ........................................................................................ 38
Project Management ........................................................................................................... 47
Training ............................................................................................................................... 50
Warranty Informaioon......................................................................................................... 53
Product Data Sheets ............................................................................................................ 58
Schedule E-Project Consultant Team .................................................................................... 74
Schedule O-Campaign Conribution Limits............................................................................. 75
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Cover Letter
Dear Mary and Team Members Involved in the Selection Process,
Thank you for the opportunity to respond to Oakland Public Librarys for RFID deployment
components. We believe Tech Logic Corporation can provide a complete solution to help you
realize your vision.
We want to convey our enthusiasm for the opportunity to partner with Oakland Public
Library to provide state-of-the-art technology and service to your patrons. Our
comprehensive proposal fully meets your objectives for Oakland Public Library, namely
to:
Provide Oakland Public Library with state-of-the art RFID technology including
our latest self-checkouts and staff workstations.
Offer an immediate tagging solution for the library with the deployment of our
portable tagging solution, or conversely, installation of staff station software and
antennas on temporary computers to assist in the tagging process.
Provide implementation, training, support, and maintenance services.
Provide ergonomically apt, durable, and customizable solutions, and for both
library patrons and staff that empower patrons, and improve service.
Work very closely with library staff, stakeholders, architects, designers and builders
from the early stages of design and planning, and in the future, to ensure the best
possible solution for your unique needs.
The result is:

Immediate and maximum return on investment.
Comprehensive design/build strategy for long-term success and usability of each
system.
Efficient integration of new technologies
Higher patron satisfaction
We are confident that by subscribing to our products and services your patrons
experiences will be enhanced, your staff members workload will be lightened, and your
library board and city will be impressed by your forward thinking.
As you read our proposal, please bear in mind that all recommendations therein are
open to discussion and negotiation. We want to earn your business and will do
everything in our power to provide you with a long-term solution and establish a
mutually beneficial partnership going forward.
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We have recently partnered with Gretchen Freeman, former Associate Director of Salt Lake
County Library - a 25+ year expert in library technology and process improvement. Some of
your team has met her, the role of Principal Librarian & Strategist relays our commitment to
providing Oakland Public Library with the best possible solution and the aforementioned
alternatives. We propose that our team, led by Gretchen, consults as needed with Oakland
Public Library to provide not only best products possible, but how to use new technology to
maximize the investment for staff and patrons.
In the proposal, it is stated, This RFP and response may be used for future assessment of
system-wide installation of RFID self-check for all remaining branch libraries and the Main
Library. which gives us the desire to point out that in the myriad environments that Oakland
Public Librarys branches comprise, Tech Logic can address specific location based workflow
improvements. As regards self-checkout deployment, an eye to the future is best addressed by
pointing out that Tech Logic iterates its self-checks in order to meet architectural, space and
traffic-based needs. While we are bidding FLEX units, some of you location might require less,
or different and wed like you to know we can accommodate with a broad selection:
The self-checks break down into >four-ish types. All are pretty, and undaunting. This is where
the conversation about all our iterations, gets engendered- you have the freedom to re-think
placement, based of architecture of the unit as it harmonizes with the architecture of the
location. You can add on, have a mix of proscenia, come reasonably close to your current
deployment, or any combination of the preceding. Not overkill, but liberation.
The all-in-one table top: no tower needed simplest, cheapest fits many, many, places.
But thinking in terms of something unobtrusive for teens, an in-the-stacks solution, or a
niche space, we can work with you.
The Combo Station that has cloned patron screens for staff monitoring/patron
guidance, this has a twofold benefit: Firstly, it allows you to starve out the circ desk
and force patrons to use self-check if you set up multiples, secondarily it has the cloned
screens which alert staff overtly to patron issues and drives reuse through discreet yet
swift patron indoctrination and issue solving. Shown here: patron view/staff view both
screens 16:9 nowadays.
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Our kiosks,
o the wrapped one, which is a steel unibody unit that could be wrapped in designs
of your choosing or even originals designed for Oakland, based on community
themes or color schemes. Elsewhere in the RFP well be discussing this a little
more as to how its achieved.
o and the FLEX The big one which is bid in this document -cash payment
module shown on right THESE CAN ALSO BE WRAPPED TO MATCH
COLORS/DESIGN/THEME
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o The new Desktop FLEX which as the name implies, has the added functionality
but could be placed anywhere
On all, you have around 24 pre- baked backgrounds, you can support up to 8 languages on the
main screen, the component manager lets you add overviews, payments, and surveys, and
nearly all graphics are customizable. This allows, say, Montclair to reflect its cozy design sense,
differently from Temescals uniqueness via its tool lending, Dimonds vibrance or Asians
cultural flavor.
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SOME EXISTING USER INTERFACE CHOICES (or design your own)
For the record, we have 538 seats of our self-check software at Toronto Public, the largest
library in the world.
As regards workflow for staff, again we offer a variety of solutions that may be desirable across
a variety of potential workspaces:
Pads: shielded and unshielded both have viable roles in a library and choosing where to deploy
which is often based on specific workspace layout. Dimond, for instance, will be close enough
quarters for us to offer our ABS shielded pads that will not only allow staff to expedite activitis
but to do so without interference for neighboring signals. In addition, since its a new
renovation, theyre sleek enough to integrate with a new space.
Software: Deploying across 17 potential locations may call for different levels of control by
deploying the correct level of software, especially where the volume might prove challenging.
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Tech Logic can suggest workflow optimizing solutions to meets needs that might one day
extend beyond the Dimond lease.
In addition, we provide gates where security is needed, shelf management tools that will end
the desire for an inventory, and we were the company who developed sorting systems for
libraries. Twenty years ago. Tech Logic. Our founder was a library director, and our first systems
are still up and running twenty years later.
We strive as an organization to act on our People First philosophy, taking into account the
human elements in our design and implementation of library technologies. Our People First
approach to the science, design, engineering, research and development, and implementation
of our products is a significant differentiator. These actions and philosophies coupled with
customer service and authentic customer care make up the foundation of our team and our
solutions. We are deeply vested in the well-being of our customers and strive to put them first
in all that we do, authentic customer care makes up the foundation of our team and our
solutions.
We are proud of our heritage as a pioneer in the library market, being the first company to
design and install a library-specific AMH system, the first to develop pay-at-the-self-check
solutions, and the developers of the MediaSurfer, a self-provisioning iPad dispensing solution. All
of our design specifications are based on years of input from library partners and an unwavering
desire to make automating library check-in and sorting as labor-neutral/customer friendly as
possible. Our systems are designed specifically and only for libraries. We hold numerous library-
specific patents and have patents pending for many unique features of our People First
technologies.
Lastly, we feel it is important to note that Tech Logic, unlike at least one of our competitors, has
never litigated against a library. Not for how a bid is written, nor for any other reason. Its not in
our nature. People first. We cannot see how by force is ever a way to achieve consensus. A
natural by-product of not being driven by anonymous capital management groups, one could
conjecture, and Tech Logic is not its family owned.
We know you share these values and commitment and we would be honored to have the
opportunity to work with Oakland Public Library going forward.
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The Tech Logic contact during the Proposal review process is:
Steve Hanulec, Senior Solutions Specialist

Phone: 856.535.7013
shanulec@tech-logic.com
Steve will be available at your convenience to participate in demonstrations of our

products and the presentation of Tech Logic as a qualified partner for this project.
Please let myself or Steve know if you have questions or need additional information. We look
forward to further consultation with Oakland Public Library staff.
Sincerely,
Gary Kirk
President of Tech Logic
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Section 1:
Since its founding and incorporation in the State if Wisconsin in 1997, Tech Logic has focused
exclusively on serving libraries, transforming the tedium associated with material handling and
patron self-service into streamlined, cost-effective processes. These processes, using patented,
intelligent machinery and RFID capabilities, enable your staff to focus on library work, instead
of library labor. Tech Logic products and systems also empower your patrons and your staff by
allowing patrons to reserve, check in, and checkout items easily, without requiring assistance.
Tech Logic has grown rapidly since its founding and has earned a reputation for the ingenuity of
the products and services it designs and constructs. We think our customer base is our best
Statement of Qualifications.
In order to provide our clients with the ultimate experience, we dedicate ourselves to our core
values: We recognize that our customers are our most important asset and are willing to take
risks for the sake of innovation. We embrace change and focus on attention to detail. And with
empowered employees, we continually redefine the expertise that is leading our industry
today.
The single greatest attribute of Tech Logic is we only work with libraries. All of our products
and services are designed to meet the needs of libraries and their patrons. Tech Logic has been
able to translate library questions and problems in material management into automated
technology that makes sense.
Our Products
Tech Logic provides barcode and RFID check in and checkout systems, book drops, Automated
Materials Handling (AMH) systems, inter-library distribution systems, and patron reserve
systems. We design, manufacture, deliver, install, maintain, and service all of our systems.
Tech Logic is headquartered in a 22,000 square foot manufacturing facility at 835 Hale Ave. N,
Oakdale, MN 55128.
All of our systems and services have been designed exclusively for the library market. This
allows Tech Logic to focus on the needs of libraries and how to make the handling of materials
more efficient for both library staff and patrons.
The Library Corporation (TLC) acquired majority stock shares of Tech Logic in the spring of 2005.
TLC is owned and operated by the same family that founded the company over 30 years ago.
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Tech Logic is not, nor plans to be entering into negotiations for sale, acquisition, or merger with
any vendor.
Tech Logic has never been nor intends to be part of any judgements, pending or expected
litigation or potential financial reversals that would materially affect the viability or stability of
the Tech Logic organization and warrant that no such condition is known to exist.
Tech Logic can proudly say we have never been a part of a contract termination for default or
any reason throughout our tenure. Tech Logic has always and will continue to provide
outstanding performing products and world-class customer service to our existing and future
customers. We take extreme pride in our ability to exceed expectations to deliver what our
customers are expecting to receive always ensuring we put People First.
Tech Logic, additionally can say we have never been involved in contract termination due to
convenience, non-performance, non-allocation of funds or any other reason before contract
completion, during or after contract terms have expired.
Vendor Contact Information
Individual to contact with questions Individual with Authority to

about the proposal and upon award Negotiate and Contractually
of the contract: Bind Tech Logic:
Steve Hanulec Gary Kirk

Senior Solution Specialist President
835 Hale Ave. 835 Hale Ave.
Oakdale, MN 55128 Oakdale, MN 55128
Direct Phone: 856.535.7013 Phone: 404.451.8530
Fax: 651-747-0493 Fax: 651-747-0493
shanulec@tech-logic.com gwkirk@tech-logic.com
www.tech-logic.com www.tech-logic.com
Individual to manage the library

project upon award of the contract:
Sara Amberg
Project Manager
835 Hale Ave.
Oakdale, MN 55128
Direct Phone: 651.389.4929
Fax: 651-747-0493
samberg@tech-logic.com
www.tech-logic.com
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Sara Amberg Project Manager

Sara Amberg joined Tech Logic in 2015 as a Project Manager responsible for working with
customers defining the scope and direction of their projects to ensure their Automated Sorting
Technology (AST) and Radio Frequency Identification (RFID) projects are completed to their
satisfaction. She has fifteen years of library and management experience.
Section 2: Acknoledgment of Addenda

a.
DESCRIPTION STATUS COST
All proposed system components must be
compatible with Innovative Interfaces,
Inc. (III) Sierra integrated library systems Y
(ILS) software Release
2.1 and above.
Systems must operate with site

Y To be negotiated
licensing.
The proposed system components must
not interfere with other equipment, ILS
clients, or personal computers that may Y
be nearby.
The RFID system is International

Organization of Standardization (ISO)
Compliant and must use Reader Talks Y
First (RTF) Architecture.
The response must guarantee the

installation of any equipment will be in
full compliance with all current federal,
Y
state and local government building and
fire statutes, codes, regulations, industry
standards and be ADA accessible.
Proposed solution must operate in OPLs
current technical environment. Y
The vendor must allow changes in system

setup, configurations and system
messages to be easily implemented by Y
library staff with minimal interaction
with vendor staff.
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Ability to checkout Link+ and

Interlibrary Loan items. Y
Ability to incorporate PIN to login

process for increased security. Y
Provides prompts to guide patrons at

each step in the process while clearly and
intuitively communicates any error
conditions, i.e. Holds, Patron Blocks, Y
invalid patron e- mail. Customizable
instructions/prompts/messages.
Ability to allow patrons to input
information for account verification,
online fine payment and renewing items
Y
using a ten- key touch pad that
automatically appears when the screen is
touched.
PCI-DSS compliant Y
Credit card processing must be
compatible with the librarys current Waiting on answer from OPL
card processor.
Self-check stations use OPL RFID tags,
current patron and item barcodes and
must be capable of processing RFID Y
tags and/or item barcodes in the same
transaction.
Accurately identify multiple items and
alert if an RFID tag is not present. Y
Instructional demo as screensaver that

demonstrates to users how to use the Y
self-check station.
Barcode reader in unit detects barcodes
in various forms including digital i.e. Y
from a smart phone.
Ability to renew items. Y
Ability to manipulate holds (for
example, freeze, unfreeze and cancel N
holds).
Self-service for circulation accepts user
input via touch- screen Y
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Self-service station provides for the

display of information from the patron
record without compromising patron Y
privacy.
Customizable receipt email/printing

options. Y
Self-service for circulation allows the

user to elect to display all interface and
help screens in the English, Spanish, Y
Chinese, & Vietnamese languages.
Self-service for circulation supports off-
line transactions when the host
circulation system is not available,
including deactivating security control
on RFID tags at checkout; with the
ability for IT to retrieve stored F
information for downloading to ILS.
Ideally, it would be intuitive enough for
a trained staff to be able to retrieve
stored information.
Custom reports - export data and
reports into a Microsoft Excel Y
application or XML.
Self-service for circulation uses library
parameters to display status for items
Y
restricted from checkout, along with
their related instructions for processing.
Ability to manage, configure,
troubleshoot, and pull report and
statistics on the self-check clients/kiosks Y
centrally and remotely
Options for turn off, reboot, or
configure the client app on a kiosk
without a keyboard or a mouse, and N
without access to the server.
Options for customize error messages
to causes when a patron is blocked in Y
any part of the transaction.
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Options for auto start the shelf- check

client at startup without staff
Y
interference.
24x7 support Y
Staff training Y
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Section 3:
1. Provide a 5-year lease quote for a three (3) Kiosk, Self-Check system with all necessary
turnkey solution, including RFID tags, hardware, server, client software (OS, utilities,
reporting etc...), taxes, and shipping for system costs at the Dimond Library, user license
pricing structure and fees and costs associated with hardware and software
maintenance, upgrades and enhancements. Prices identified herein shall be stated as
fixed or not to exceed amounts and shall be good for the full term of any Contract.
Item Quantity Price Total

Self Check Station: 3
Kiosk $20,350 $61,050
Staff Station 4
Equipment $1,295 $5,180
Software 7 $0.00 $0.00

RFID Tags CD/DVD: 8,000; CD/DVD: $0.49 each $3,900
Book: 60,000 Book: $0.14 each $8,400
Shipping, Handling, etc.
$2,950 $2,950
Installation &
Training Remote $1,595 $1,595
Tax 9.5% $7,894.03 $7,894.03

Extended Warranty Years 2-5
Beginning in Year Two $2,815 $11,260
Lease 5-Year $1,840.18 per month $110,410.80

Lease Buy Out End of Lease $1.00 $1.00
Performance Bond 1 $2,659.04 $2,659.04
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SCO Payment Terms and Support:
Software support is required starting in year two.

Shipping charges estimated on all quoted products shipping at the same time F.O.B. originating facility. Shipping
is estimated and calculated using todays rates to one receiving location, unless otherwise noted. Additional
shipping charges may apply. Multiple shipments may result in increased charges.
Restocking fee of 20% will be applied to all returned hardware prior to library credit. Costs incurred for
returned hardware are at the expense of the library.
Payment of all applicable duties and taxes are the responsibility of the purchasing entity. All prices including
Service and Maintenance do not include any applicable sales tax. If tax exempt, please provide Tax Exempt
Certificate.
Standard Tech Logic Terms and Conditions apply to all sales
Prices quoted above include a standard Tech Logic one year warranty. Refer to Tech Logic warranty
information for additional terms and conditions.
Any required SIP configuration or ILS renewal fees are not covered by the Tech Logic first year warranty.
Payment Terms, RFID Tags & SCO Equipment: The net amount of each invoice is due in full, within thirty (30) days
of date of invoice. A payment of 50% of order due upon execution of order confirmation 50% payment due net 30
at shipping,
Interest Charges: If any payments due from Library to Tech Logic are deemed to be, in the sole discretion of Tech
Logic, overdue, then interest charges thereon shall be paid by Library to Tech Logic at a rate of one and one-half
percent (1.5%) per month
Credit, Debit, or P-Card Payments are not acceptable forms of payment.
Software and Hardware Support:

Annual Support/Software License and Maintenance program costs are in addition to the item(s) quoted above.
The Support/Software License(s) are required for the duration that the equipment is in use and is billed
annually. Hardware Support is Optional.
Annual Support/Software and Maintenance Programs automatically increase 4% per year after the initial
first year of paid annual support. Customer may qualify for savings with a multi-year pre-payment plan.
Order submission confirms your understand of above stated policy.
Phone Support-Service Calls

The minimum charge for service calls is a 2 hour minimum.
Notes:
1) SIP2 is required. Please ensure that the SIP & ILS implementations are of the latest versions.
2) The SIP interface which integrates self-check systems with ILS software is provided by the ILS vendor.
3) If the library is providing computers for CircIT self-check software, verify computers meet minimum
specifications.
4) CircIT Credit Card Payment works only in conjunction with VeriFone
5) Payment Processing is the responsibility of the Library. Please contact VeriFone to secure the purchase
of PayWare Connect service that is integrated in CircIT.
Your contact is Christina Beard. Identify yourselves as a Tech Logic customer

Phone 727-288-9490or email christina.beard@VeriFone.com
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2. Please also provide a quote for rental of:

a. One (1) RFID conversion station
Tech Logic would like to extended 1 UTagIT unit to Oakland Public Library free of
charge to the library for 3 months.
3. Describe standard and custom reporting features, exporting formats and any other
relevant reporting feature. CircIT Event Reporting is a utility that allows you to view
information from a source file from the events that were recorded during operation. You
can categorize events by branch, client, date, or event type. If you export event data, it is
exported as a text file which can be opened by Microsoft Excel that can be further sorted
and analyzed. Describe methods used for the physical security of equipment, encryption
of data flows, and data stores. Tech Logic uses encryptions for all credit cards information
to ensure security. Tech Logic also provides password protection on the database and
administrative tools.
4. Describe the various training options that you employ (e.g. train-the-trainer, hands-
on, classroom, telephone, computer-based training, etc...) and estimate the costs
associated with each option including costs for users and maintenance/administrator
manuals. Tech Logic offers train the trainer, hands-on, and remote computer based
training. Costs for remote installation and training are $1,595 dollars this provides up
to 4 hours of remote training with the project manager via LogMeIn, WebEX, ShowMY
PC or VPN. Onsite installation and training is also offered at a cost of, $5,585 dollars
this includes two days onsite for installation and 1 day of train the trainer or classroom
training. Tech Logic provides our User / Maintnenance manual free of charge in hard
copy and electronically with unlimited distribution to library staff.
5. Provide detailed placement requirements and describe if the system is capable of
reading item barcodes located in various locations on or in the item, including inside or
outside, outside on top or bottom of the front or back cover, or inside on the top or
bottom of the front or back fly page. Tech Logics proposed FLEX kiosk is provided with
a built in barcode scanner stratefgically placed to allow barcodes to be read in any
location on the item.
6. Please describe how your system uses circulation library parameters from the ILS, i.e.
status, patron instructions and error conditions. Tech Logics system uses SIP2 to
communicate with the ILS to provide real-time patron status and conditions during
checkout. Details that can be displayed include fine, overdue and hold items waiting
for pickup.
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7. Describe any user groups you have and your process for gathering feedback
for enhancements. Tech Logic does not have any formal user group
established. Owing to the variety of styles of deployment, there was
determined to be no real center for focus across our client base. Conversely, we
do constantly solicit feedback during support calls and strongly recognize the
value of librtarian feedback during the sales process. It is safe to say that zero
enhancements have taken place purely from the mind of Tech Logic workers,
100% of the enhancements are librarian-driven.
Having said that, we do closely monitor feedback from current customers,
listsmart.osl.state.or.us, LTG, consultants weve partnered with or worked alongside,
competition and trends in other library media. In addition, we have European partners who
regularly share trends that emerge in that more highly RFID-enriched technology space.
8. Describe how the checkout process works from the patrons point of view when
checking out multiple items of various formats (e.g. books, DVDs, periodicals)
simultaneously. Provide screen shots of above transactions.
CircIT software can be customized to suit your librarys current checkout process and
background design.
The basic self- checkout process is as follows:

-The patron brings their items to the self-check station.
-The patron is asked to select their language (optional start screen).
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-The patron is prompted to present their library card to the card reader or barcode scanner
or manually enter (optional start screen)
-The CircIT software sends the patron barcode information to the SIP2 server and waits for
the ILS to return a message.
-Optional Pin screen
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-The software displays any account related messages from the ILS. It also would prevent
the patron from checking out items if blocked by the ILS.
-This account detail screen allows the patron to pay fine (if applicable) and see details of
held, checked out and overdue items by clicking the details button.
-After choosing checkout item, the software then displays any items available to renew and
checks out any additional items by placing on the antennae. Tech Logic recommends a
stack of no more than 4 high. Our software is designed to handle the checkout of large
number of items in one transaction. This is done by placing the stack of items on the
antenna and allowing them to checkout then removing the items from the antenna, and
repeating the process until all items are successfully checked out. The items are individually
verified against the ILS. Once verified, the individual items theft bits are changed to the off
position and the item is successfully checked out. The item status and patron status dictate
if an item can be checked out. The item information displays on the screen. Patron sees
items go for yellow to green during the checkout process and if an item cannot be checked
out, the item turns red.
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The items are listed as successfully checked out and the patron is given the receipt option of
email, print, both or none.
9. Please describe how your self-check stations would fit in with OPLs dcor and provide
customizable branding. Please provide information and photographs for all available
color and style options.
Tech Logic self-checks are extremely customizable. In addition to the two dozen or so
pre-baked backgrounds, Oakland Public Library has a great deal of freedom to
design their own, or to engage with us to do the final look.
We begin with backgrounds because they are at the core of the look and feel. If
Oakland Public Library deploys us, and continues to put us in other locations, some of
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our self-checks dont have proscenia so to speak; theres no hardware framework to

take customization. Our kiosks, yes our All-In-Ones and Combo stations, no.
As a result, all elements on our screens are .png graphics files of predetermined size
to fit with the CSS that controls the look and feel. This gives any library the ability to
create buttons and backgrounds that match a color scheme, a town mascot or any
concept that can be communicated visually. The standards are not extreme and fun
can be had putting together self checks that really speak to a neighborhoods culture.
Our self-checks are pretty and undaunting. Since theres not fundamental changes to
layout, a patron from one customized branch can go to another differently
customized branch and still understand the navigation, despite the look being
different.
Within those screens, our component manager allows you to add:
o A five question survey you compose;
o The payment interface;
o The ability to provide an
Account overview at high level
And an account overview that shows titles
KIOSKS: Our company has the ability to wrap your kiosk in any design you wish. We
can aid in the design process, or you can provide us a design thats aligned with your
communitys sensibilities. Its an extremely durable, fine resolution quality wrap that
can be anything from a solid color to a dazzling illustrated framework that attracts
patrons which, in theory is what you want it to do.
The above descriptive language doesnt totally convey how visually compelling a Tech
Logic kiosk can be, so weve taken to liberty of putting together some fun concepts for
Oakland Public Library forgive us for being Minnesotans and New Jerseyans, were
giving it our best guess with some of the ideas below:
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A simple, logo-oriented unit
Vintage Jack London covers and splash
screen
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Tribute to Tribune
Oakland Rising Together! (From the RFPs footer)

So, youre in the Bay Area we encourage you to freak freely so to speak. Imagine: a
Chvez unit at Chvez, an Asian themed unit at Asian, a tool theme at Temescal. You
can have whatever you want.
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10. Please describe any other functionality of your self-check stations that would aid in
our final decision. Bang for your buck. The FLEX units being bid have electronic
signage at the top half of every display. This allows the library to alert patrons to
events, services, changes and more. Like our customizability, you can have whatever
you want. Its simple, too. Powerpoint can be saved as .jpeg allowing libraries to create
messages for just their communitys branch, without having to rely on a staff artist to
create images to populate the slideshow. Administration can be local or remote, and
you, in theory have a captive audience in a patron checking out. In addition, it is
another patron attraction factor which is what you want
Under the checkout area, there are large buttons that allow you to add value to the
patron experience by embedding anything that runs in a browser that does not require
a keyboard. Instagram, Pinterest, Your Calendar of Events, Facebook, Twitter. Needless
to say, sometimes we are met with challenges in deploying home brewed media, but
our development team can vet as well as build solutions for most of the content that
falls under the criteria of anything that runs in a browser that does not require a
keyboard. This gives you a chance to show patrons that you are actually putting
together these services on the web, in case they werent aware of it. An in-person tool,
indoctrinating patrons to Oaklands digital goodness. A chance to improve awareness
of your various community touchpoints.
While we dont recommend it from a workflow perspective for patrons, all Tech Logic
self-checks can check in items as well as check out.
This can be an advantage after a long weekend in an all hands on deck situation,
allowing staff to repurpose the self-check to get materials where they need to be.
It should also be mentioned in the event that if the self-checks get delivered before
tagging is completed, that all Tech Logic checkout software writes tags as well. The
self-checks can be an additional tagging station. Bang for your buck!
Lastly we have recently added Shielded Smart Shelving as a means to allow patrons to
self provision materials using RFID technology.
11. How far out is your customary equipment delivery and installation after a signed
contract has been executed? Tech Logic customary equipment delivery, installation and
training can be executed within 8-10 weeks after signed contract execution.
12. Describe and estimate any ongoing support fees, maintenance plans, and warranties. Tech
Logic requires a yearly software license support fee for all self-checkout systems the cost for
each FLEX kiosk software is $645 per year and the staff station software is $220 per year.
This increases by 4% per year beginning year 2. Extended hardware warranty is optional to
purchase. Tech Logic offers discounted pricing for pre-paid hardware maintenance,
payments beginning year 2 are subject to 4% increase per year.
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13. Describe the type of support and availability (24x7 support required) including your
average call back time for support. Provide a copy of your standard service level
agreement for support as well as any other terms and conditions applicable to that
support. Those terms will be subject to negotiation as part of the Contract negotiations
with the selected Vendor. Tech Logic offers a web-based ticket entry system that
provides 24/7 online access that is monitored by Tech Logics Customer Care team for after
hours, weekend and holiday troubleshooting and resolution. Tech Logic offers toll free
phone support from 8:00 AM-5:00 PM Central time, Mon.-Fri. excluding company holidays
defined as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the
Friday after Thanksgiving and Christmas Day. Holidays falling on Saturday will be observed
on the Friday before. Holidays falling on Sunday will be observed the Monday after.
Tech Logic has established response guidelines based upon the severity of the issue. Under
these guidelines, problems are first assigned a "Severity Level", and then resolution efforts
are made commensurate with the severity of the problem. Priorities may be reviewed and
adjusted as circumstances warrant. Tech Logic defines severity levels in accordance with
the following criteria:
Severity 1 (Critical):
A problem resulting in complete loss of service meaning that the Library is unable to access
the database. Typically the issue has one or more of the following characteristics:
Data is corrupted or lost due to software operational issues.
Software does not start.
Software crashes and is unrecoverable.
Software generates significant accuracy errors.
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Severity 2
A production-inhibiting problem that causes a software error or intermittent behavior
causing partial loss of service. Operations, however, can continue in a restricted fashion.
Typically the issue has one or more of the following characteristics:
Software fails, but restart or recovery is possible
Hardware failure, but a restart provides recovery of operation
Software performance is degraded
A major feature is broken that seriously impacts usability and productivity
Severity 3
A question about a specific usage or feature of the product, or a problem that causes
minor, operational inconvenience. Typically, the issue has one or more of the following
characteristics:
Software or hardware issue for which there is an acceptable workaround
Software error or hardware issue were impact on operations is minimal
Tech Logic endeavors to provide support services in response to support requests in

accordance with the below guidelines. Understand however, that these guidelines should
not be construed as guarantees of response or resolution time. The times indicated below
are measured from the Tech Logic Technical Services Team's receipt of a properly
submitted support request submitted in the methods noted above.
For all support requests, Tech Logics Customer Care Team will respond and use reasonable
efforts during Tech Logics normal business hours to resolve the support request. The
response times indicated herein are guidelines, and although Tech Logic regards each
support request as a serious matter, these guidelines are not guarantees of the specific
response time indicated.
Resolution Times as noted below from the acknowledgement of a Support Request

Severity 1 (Critical): 1 business calendar day
Severity 2: 2 business calendar days
Severity 3: 5 business calendar days
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Escalation Procedures
Tech Logic understands that its standard severity levels are defined on the basis of
functional failures, and there may be times that a reported failure and/or issue may have a
critical business impact to the customer that would not necessarily be apparent to Tech
Logic. Therefore, at the customers request a reported problem may be escalated to a
higher priority level due to the customers specific business reasons with a request sent to
either the Technical Support and Services Manager or the Director of Customer Care.
Following acknowledgement of the escalation, Tech Logic management will work with
customer and our internal support team to obtain a better understanding of the issue and
to determine the quickest path to resolution. If customer and the Tech Logic management
determine the case should not have been escalated due to new information, the Technical
Support Specialist or Software Technicians will be redirected and the issue will be
reclassified and the standard resolution times would become applicable.
14. Describe how your system interoperates with our ILS (Innovative Interfaces
Incorporateds Sierra). Tech Logics self-check software interoperates with Oaklands ILS
using SIP2 communication. Tech Logics staff station software functions as a keyboard
wedge allowing the RFID reader to be used in the same way a traditional barcode
scanner does in any application that accepts keyboard input for the item id. It also
simultaneously enables or disables the tag security mechanism (aka theft bit/s) on the
tag(s). Soon Tech Logic will be using IIIs item status API to integrate with the staff
circulation application.
15. Describe your compliance with standard security protocols such as SSL, TLS and IPSec,
encryption, and firewall access. Provide a verification report that all modules of the
system that interface or utilize credit card information in any manner or form of
collection support are Payment Card Industry Data Security Standards (PCI DSS
compliant). Provide a copy of operative license or service document for the proposed
system. Those terms will be subject to negotiation as part of the Contract negotiations
with the selected Vendor. Tech Logic has integrated with VeriFone for credit card
payment functionality. Comprise integration is forthcoming in Q4 or 2017.
Please see the following link:
https://www.verifone.com/media/3644800/coalfiresystems-point-sca.pdf to learn about
security protocols being used for the acceptance of credit cards at the self-checkout
stations through Verifone.
Please see Service Agreement document below.
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16. Describe and provide alternate pricing for any features that we havent asked about in
this RFP but that would support this project.
CircTrakRF: tech Logic is the only company that has a shelf management wand that can
read tags real time in the stacks and return data from the ILS as to status. This allows the
library to send a staff member into the stacks, have them wand the collection with the
press of a couple of buttons, and come back with a cart full of items that are any status
other than checked in. Items considered lost, Items claimed returned, items not in the
system, and items checked out sitting on a shelf, all get retrieved and processed. These
items diminish over time, and confidence is gained regarding the state of the collection. An
amazing easy-to-use product, that is the centerprice to ant RFID deployment. Were the
only ones who have it. Price: $4,995.00 + tax, installation and shipping.
Gates: there some philosophy surrounding this; Oakland has not suffered the loss that some
libraries have and security is not a mandate. Tech Logic gates however, have bi-directional
people counters to capture data regarding visitors. However, the psychological effect of
gates can be negative as well, as if the community is looked at as a group that is not to be
trusted. Well defer providing pricing, but have included the mention owing purely to the
people counter feature that can probably be accommodated more cheaply using other
technology.
Our shelf management wand. Its a must have. Product sheets and an overview of best
practice have been included. It is the only wand that reads tags in the stack in real time.
Fast affordable and exclusive.
17. Are there any formats or materials your system cannot check out? Tech Logic is compatible
with all formats and materials. Metallic covered items have difficulties being checked out
with RFID as there is a certain level of interference, this can be easily rectified by opening
the cover and placing the tag directly onto the antenna for checkout.
18. Are you able to provide a fully operational self-check machine, of the model to be
purchased by OPL, at one of our locations for testing purposes? This includes all applicable
hardware, software, peripherals and kiosk cabinet including but not limited to touch-
screen monitor, scanner, keypad, RFID reader, cash/credit payment device and receipt
printer. Yes, Tech Logic will be more than happy to provide Oakland Public lIbrary with
a FLEX kioks for testing purposes.
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19. Describe any ADA accessibility options you provide. Tech Logic manufacturers the FLEX
kiosk to meet ADA accessibility. Please see dimensions below.
20. Describe any updates or new features to be released in the next year that would be
of interest to us? Please include a timeline of these updates or features and any
estimated costs. Tech Logic is currently working on several new and exciting
features and functionalities in Q4 we will be releasing Store and Forward for both
out self-checkout products as well as our Automated Material Handling systems as
well as our integration with Comprise. By Q2 of 2018 Tech Logic intends to release a
management console to our line of products. These upgrades will be offered to our
existing clients at no cost.
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21. Please list 3-4 libraries that use your product; with at least 2 using Innovative
Interface Incorporateds ILS specifically Sierra. Provide references, giving contact
information, Library, address, telephone number and business relationship.
Sarabeth Kalajian, Director
Sarasota County Library
1660 Ringling Blvd.
Sarasota, FL 34236
Sarabeth Kalajian, Director
EML: skalajian@scgov.net
Phone: 941-861-5468; 941-316-1227 (cell)
System(s) Installed: Automated Check-In/Sorting, RFID, and Self Checkout
ILS: III/Sierra
Maria Redburn, Director
Bedford Public Library
2424 Forest Ridge Drive
Bedford, TX
Phone: 817-952-2332
Maria.Redburn@bedfordtx.gov
ILS: III/Sierra
Andrea Tartaglio, Systems Librarian
West Vancouver Public Library
1950 Marine Drive
West Vancouver, BC V7V1J8
Phone: 604-925-7412

ILS: III/Sierra
Chuck Wettergren, Support Services Manager

Ramsey County Library
4570 N. Victoria St.
Shoreview, MN 55126
651-724-6181
chuck@rclreads.org
ILS: Sirsi Dynix / Horizon
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22. Please describe if your systems can provide any of the following preferred options:
a. Visual and e-mail notification of station outage or lack of receipt printer paper. E-
mail notification for lack of receipt paper is an option with our FLEX kiosk. Visual
notifications will be part of our Management Console release coming by Q2 of 2018.
b. Ability to send notification to staff computer(s) when a patron is blocked in any part
of the transaction. Please describe any options. This is not a function of Tech Logics
system.
c. Allow remote access to self-check stations from staff work stations. Tech Logics
systems can be accessed from any computer on the network that has permissions to
perform this task.
d. Library can create themes and backgrounds that are customized to fit
library branding or dcor. Tech Logics software is customizable to fit the
library branding an decor.
e. Integration to an Events Calendaring Media application managed by the Library.
Tech Logics FLEX kiosk offers a split screen allowing library content , social media,
surveys and other applications to be displayed on the top of the screen to the
patron.
f. Accepts cash payments in the form of bills and coins. Yes, Tech Logics FLEX kiosk
accepts cash, coins, credit cards
g. Visual cue indicating where to place items for checkout. Tech Logics FLEX kiosk
illuminates around the RFID antenna indicating where to place the items.
h. Ability for patron to initiate an alert to staff of issues at self-check station,
for example an audio cue. This is not a function of Tech Logics system.
i. Ability to allow patron log-in via self-selected username instead of barcode.
This is not a function of Tech Logics system.
j. WiFi capable self-check. This is a function of Tech Logics FLEX kiosk.
k. Ability to customize error messages to causes when a patron is blocked in any
part of the transaction. This feature will be available in Q4 of 2017.
l. Ability to auto start the shelf-check client at startup without staff interference.
Yes, this is a current functionality of Tech Logics system.
m. Ability to manage, configure, troubleshoot, and pull report and statistics on the
self-check clients/kiosks centrally and remotely. Tech Logic software is provided
with Administrative Tools that allow staff the ability to configure the system and
pull reports /statistics on each client attached to the database. Tech Logic is
currently working on a management console to manage, troubleshoot and have
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alerting capabilities. Tech Logic expects this to be available in Q4 of 2017.

n. Allow staff to turn off, reboot, or configure the client app on a kiosk without
a keyboard or a mouse, and without access to the server. Configuration,
turn-off and reboot can all be accomplished from a web-browser.
o. Ability to send a text message to patron. This is not a function of Tech Logics
system.
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Self-Checkout System Descriptions

CircIt Freestanding Unit Option 1
For those libraries that want their patrons to experience a bold
and inviting freestanding self-service experience we recommend
our new self-sustaining model. These units help patrons easily
resolve issues throughout the self-checkout process. In addition,
because of its sleek and modern design it sets itself apart from
other computers used in your library.
- Omni-directional barcode scanning

- RFID tag reader to scan multiple items at once
- Printed or e-mailed receipts
- Built-in credit/debit card reader (EMV ready)
- Dual screen experience
- Proven CircIT self-checkout software
- Social media, Web and custom connections option
- Remote view & monitoring of SCO station
- Integrated cash and coin option
Staff Stations
Tech-Logic Staff Workstations provide a direct integration with your existing ILS ensuring a
speedy, efficient transition to RFID technology. Running CircIT staff software allows library staff
to provide fast, accurate check-in and checkout of materials and the ability to quickly and
confidently address holds and other special messages. Our full featured software is designed
with library staff in mind.
Integrates with the librarys ILS

Offers two-way communication
Uses both barcodes and RFID tags at checkout and return
Programs and reprograms RFID tags when needed
Processes items quickly and accurately
Includes the necessary RFID hardware and software
RFID antenna easily installs via USB connection
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Shelf Management System - Optional

The most powerful hand-held shelf-management system in the
market. The CircTRAK Shelf Management solution ensures that
your catalog reflects what is on your shelves. Tech Logics unique
Shelf Management solution saves countless hours of staff time
checking printed reports to try and locate materials that show up
in the catalog as lost, missing, trace, claim returned, missing in
transit, or other exception statuses used in your ILS. Every scan of
the shelves will turn up materials in exception statuses or
materials that should have been checked in, placed in transit, or
set aside to fill a patron hold request.
Our portable, ergonomically-engineered RFID wand interfaces

wirelessly with your ILS to check real-time item status information
of what is on the shelf . No more fruitless searches for materials
that should be on the shelfand no more shelving mistakes that cause unhappy patrons and
wasted staff effort. Tech Logic encourages your library to embrace a dynamic inventory with
CircTrak.
CircTrak delivers all the capabilities of our competitors wands. CircTrak Shelf Management
Wand can serve as an RFID inventory device to streamline your periodic inventory process. You
have full control over search parameters and with new search parameters as they are updated
by your ILS.
The Tech Logic RFID Shelf Management Wand
Dynamic library shelf management is the hidden benefit of implementing RFID that many
libraries arent enjoying because of the mistaken impression that a handheld RFID wand is only
useful for inventory. With its unique handheld RFID wand, Tech Logic has shifted the paradigm
from inventory to dynamic shelf management.
Tech Logic intentionally calls its handheld RFID wand a shelf management wand instead of an
inventory wand. Thats because it can be used quite differently from the cookie-cutter wands
available from other vendors with their lackluster performance and value. For many libraries,
the pain is not worth the gain of doing an infrequent inventory of the entire collection.
Essentially, the Tech Logic RFID shelf management wand is used to scan an entire collection
frequently and scan the shelves for exceptions instead of for inventory. What does this mean?
No more staff time spent searching the shelves using printed reports to find items in
statuses such as trace, lost, missing, claimed returned, lost in transit, etc.
All materials in any exception status will be found in a single scan of the shelves.
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No more materials lost to the system because in-transit materials were inadvertently
shelved at the wrong branch.
Materials set to trace status due to shelving errors will be found before being deleted
or found on the shelves even after deletion and returned to the collection.
Materials set into special temporary statuses (display, to be weeded) will be found on
the shelves and can be processed accordingly.
How does our dynamic RFID shelf management wand work?

The Tech Logic wand connects wirelessly to an ILS for real-time status checks of materials on
the shelf against the librarys ILS database. There are several advantages to this unique
approach.
1. There is no list being created, downloaded or processed prior to scanning the
collectionand no teaching staff how to create, download or process lists of items.
2. Pages or shelvers can use the wand with minimal instruction. Shelvers could scan
assigned sections of the collection every 2-3 weeks using the wand to find any problems
on their shelves. Scan any portion of the library collection, at any time.
3. Materials on the shelf are read and checked against the ILS for current status. The wand
alerts for any materials that are in statuses other than INtrace, missing, claimed
returned, still checked out, in transit to another branch, on hold, etc. In one pass of the
wand, all exceptions are found and alerted on the wands tablet PC to be removed and
resolved.
4. Because the wand is connected directly to the ILS, it also alerts when a tag is picked up
that is no longer in the library catalog. (Items earlier declared missing and deleted, for
example.) The material can be recovered and returned to the catalog if desired.
Because these items are not in the catalog, they will never show up on any printed
reports and are only found during this shelf scan checking directly against the ILS
database.
5. Materials identified for weeding by librarians are simply batch-changed into exception
statuses and identified by the wand to be pulled. For example, if the library wishes to
pull all adult non-fiction older than 8 years, simply create that list in the ILS and batch-
change the items to an unavailable status in the catalog. On the next scan of shelves,
the handheld wand will alert for these items because their status is no longer IN.
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Does the wand read every item in order on the shelf?

No, an RFID wand reads a wider field than a barcode scanner and reads many items
simultaneously. But managing exceptions on the shelves means its not necessary to read every
tag and reading many tags at once is fine. Since the wand scans for exceptions, not to gather
barcodes, it's acceptable to miss an item on a given day with a given scan. The item remains in
its exception status on the shelf until the next time shelves are scannedor a patron checks
out the item. If exceptions arent located in a library-defined period of time, they are usually
deleted from the catalog. And even after deletion, the wand will still locate the item with its
active RFID tag in the future as a title not found.
Would the wand be used to pull holds?
The wand is best used to identify, in real time, the exception items by status. Pulling holds is not
an effective use of the wand because staff can pull single items on random shelf ranges
throughout the library more efficiently.
Why is this approach more effective than using an inventory wand?
Most public libraries move popular materials through the system very quickly and need a real-
time tool for shelf management. Any list downloaded from the ILS is out of date the minute it is
creatednot to mention the difficulty of downloading the lists often requires technical
assistance. Add to this problem the amount of labor and disruption required to inventory an
entire collection and the result is that most public libraries simply dont do regular inventories!
But libraries do want and need the improved accuracy of their catalog that results from finding
and correcting the status of errant materials.
Instead of infrequent and labor-intensive inventory, use the Tech Logic handheld wand to verify
and update the library catalog on a frequent basis. Exception statuses set as a result of
materials requested, looked for, and not found will be identified by a scan of the shelves, as
well as any other materials intentionally set into exception statuses temporarily to weed,
display, or otherwise segregate them.
Are there any pre-requisites?
The librarys ILS must be SIP2 compliant to communicate with the handheld wand software.
The librarys wireless network signal strength will also need to extend to all shelving areas
where the wand will be used.
Gretchen Freeman, Principal Librarian/Strategist, Tech Logic Corporation has over thirty years
of experience implementing technology solutions for libraries resulting in improved
workflow and freeing staff from repetitive, time-consuming tasks.
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How Tech Logic will partner with the Library from planning, implementation and a
successful transition to operations:
Tech Logic understands that project management services are paramount to the success of
Oakland Public Librarys project. Our People First motto begins within our organization as we
recruit, hire, train and retain quality people with can-do attitudes. The natural extension of
People First is that individuals on your team will be treated with the utmost respect as we
commit to being organized, responsive and enthusiastic helping you to complete your RFID
technology replacement project. We will accommodate your priorities and objectives by
listening to you and setting expectations that will be mutually beneficial.
Customer Care Team

The Customer Care Team at Tech Logic consists of project management, installation/service,
and technical support members. Our team members have a minimum of three years
experience with the Tech Logic organization and will work closely with Oakland Public Library
from the time of order entry through ongoing support of products and services. After intent of
award has been established, the library will be assigned a Project Manager.
Tech Logic takes a thoughtful and systematic approach to assigning the most qualified and
knowledgeable Project Manager to your account. The selected individual is assigned to your
account as your Project Manager and main point of contact for all project related items. Your
Project Manager will continue to work with you throughout the course of this project, each step
of the way through implementation and training of the system(s) within your library.
The Project Manager has the overall responsibility for managing your project from start to
finish. He/She will work closely with you to refine solutions and implementation plans to meet
your librarys ever changing needs as well as unexpected challenges. In addition, your Project
Manager will coordinate the activities of the sub-teams within the Tech Logic organization to
ensure your goals are not only achieved, but achieved correctly and most importantly, on time.
Your Project Manager will also coordinate activities of third party vendors involved in the
project.
Sub-Teams involved in your project implementation consist of individuals from several

departments within our organization that understand all needs to be met so that each stage of
the project moves through our internal system without uncertainty or delay.
These teams consist of our world class Engineering, Software, Manufacturing, Quality
Assurance, and Technical Support departments all playing integral roles during your project to
ensure success.
Based directly on the project timeline, Oakland Public Library and Tech Logic will move forward
through a number of phases depending on the products/services involved, culminating in onsite
installation and training. After the Site Acceptance Test has been approved and signed by the
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library, the library signs off on a Notice of Completion stating that the project has been
completed and all hardware/software is installed and running to specification.
World-Class Support and Maintenance

At Tech-Logic we call our technical support Customer Care for a reasonour dedicated team
of professional staff practices our People First philosophy of service and cares about each
customer library. We recognize that libraries need dependable technology solutions helping
their patrons around the clock. If there are support issues, our partner libraries deserve a
caring attitude, timely solutions and exemplary service. Our customers give consistently high
ratings on satisfaction surveys for the care they receive.
Customer Care also means ongoing call-in support and 24/7 access to the Online Support
Center for product information and online ticketing for non-urgent needs. When you contact
us, you will speak with one of Tech Logics professional team of knowledgeable software
specialists, hardware technicians and engineers until your problem is resolved. Your library is
never just a number or an open support ticket at Tech Logic!
When necessary, Tech Logic can deploy a skilled Field Technician from the largest service
network in the industry. Technicians trained and certified in our headquarters are based in
more than 100 service locations for responsive on-site service calls to your library. You can be
assured that our first priority is to restore your library to full operating condition as quickly as
possible.
When it comes time for Oakland Public Library to consider purchasing an extended warranty for
products and services, Tech Logic offers a variety of service plan options to fit the needs of the
library. We will work with you to recommend a service plan option that fits within your budget
and ensures your system will run smoothly for years to come.
How Tech Logic Can Provide a Return on Investment for Oakland Public Library
Largely, the fiscal benefits of RFID derive from the recapture of Full Time Equivalent dollars by
virtue of the repurposing of staff from conducting time-consuming activities that do not require
skill to those that do, most importantly those that involve nurturing patrons, and keeping the
library a living, vibrant, community resource. Sometimes it is manifested as time gains by
greater efficiencies, in other circumstances its a complete replacement of a task through use of
technology like self-check. Ultimately the patron wins in each case, either through faster
transactions, more available staff, improved privacy or a better run environment. Ultimately
there are measurable results that justify these improvements. With diminishing costs the
viability of adopting RFID is greater than ever.
Tech Logic strives to innovate based on feedback from librarians, and to include enhancements
directly related to allowing librarians to focus library work as opposed to library labor.
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Implementation is safe today because of ISO standards.

If you implement, the tags and equipment are interoperable with other systems that
worry is past.
The tags that are now available for books are now down to .13 or less.
Security can be implemented that is integrated into the activities of checking in and
checkout no desensitizing or re-sensitizing, target blocking or pass-arounds.
The actual tools for collection protection can provide more than just an alarm it can
provide data too.
The tagging process is so simple that friends, unskilled staff and volunteers can do it.
In-the-stacks tagging solutions are available.
Tech Logic is happy to advise on methods, too.
Any pad can be converted into a tag writing station.
Acquisitions can be ordered pre-tagged (and pre-numbered) so upkeep is minimized.
Inventory Benefits of the Tagging Process

Tech Logic can do the tagging for you just ask pricing is conservative and no
repurposing of staff or solicitation of volunteers.
Youre going to touch every item and can clean, weed and rearrange.
You will yield real post-conversion numbers that argue for collection growth, based on
outcome.
You can also reap the same benefits by implementing a tag reading wand at the end of
tagging it will let you:
o Conduct ongoing shelf management
o Get your shelf order right
o Find weeds...
o You will improve the state and degree of knowledge about your collection.
o Things will run more smoothly as a result.
o Now make justifiable arguments for materials replenishment based on
reportable, real world numbers.
Processing Advantages
No line of sight needed.
Change the status of an item by being near it as opposed to finding a barcode, lining it
up, and scanning.
Is up to six times more efficient checking in, and as high as you can stack them checking
out.
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This is an improvement that yields a recoup of Full Time Equivalent dollars.

It adds up: One hundred patrons a day with 6 items each at six seconds an item in a
barcode environment, with no breaks in motion gives you at least 336 hours or over 2
months of staff output recouped each year - by going RFID.
Staff will not suffer repetitive stress injuries from scanning, they will not burn out on
dreariness.
Shelf Management Wand Use

The regularly scheduled exercise (usually biweekly) of taking our shelf management
wand to find everything that is not checked in, assures your collection is accurate.
Our wand speaks SIP live to your ILS so you are looking at real time results when
searching no list load for the above practice needed.
Interlibrary loan and patron holds searches are exponentially sped up by virtue of the
fact that the wand, at great speed does the looking for you.
Search specific statuses, find weeds, and check shelf order.
A large recoup of Full Time Equivalent dollars by shrinking hours down to minutes.
A large recoup of acquisition dollars through not replacing items that are now unlost.
Simple Self-Checkout Implementation

Take up to 95% (through proper implementation) of the time taken to check out patrons
and offload it to the patrons themselves.
Self-checkout units can be software only, utilizing incumbent library hardware, or made
from vendor supplied components, which typically are not more expensive than self-
provisioned hardware.
Kiosks are also available, but by placing the self check in the circ desk, thereby providing
a familiar environment for patrons, higher self-check use is driven. We remain flexible
from a design perspective nonetheless.
Tech Logics Circ-desk-mounted Combo Station even has rear facing monitors that alert
staff to patron issues, which, if resolved quickly, drives higher self-check re-use.
No significant real estate loss, controlled cost, and easy to understand design makes
selfcheckout a more practical candidate in personnel-starved smaller locations than
larger ones.
Pretty and undaunting interfaces attract patrons better than others.
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Checking In
Using Tech logic CircIT software staff will check in six times faster.
CircIT will act as traffic manager, using graphical display info to provide staff the
reshelve, ILL or hold status of items as they hit the antenna.
RSIs mitigated by using pads instead of Barcode Scanners.
Security Is More Than Security

RFID does not pretend to be perfect security but it does present a barrier both physical
and psychological to patrons who may consider unethical adoption of the communitys
materials
Tags eliminate the two extra steps mag-stripe adds to each transaction but adds all of
the fiscal and functional advantages.
If you need to buy less materials: Money gained.
By using bidirectional people counters in the gates, you can capture accurate data that
show degrees of traffic flow that is not represented by circulation numbers alone, but
also the robust series of programs a healthy library implements to remain vital to the
community funding argument fodder!
Automated Induction
One, three, five, twenty-five, bins of automated sorting can allow patrons and staff to
internally, externally or any combination of those put your materials into a container
that checks them in, and treats them gently.
Tech Logic sorters do not force patrons to wait for an interface they merely Throw the
items into the drop and Go.
Sorting is yet another tool at your disposal to compress time and convert it into dollars,
and costs less to implement when in an RFID environment.
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Project Management
Tech Logic takes a thoughtful and systematic approach to assigning the most qualified and
knowledgeable Project Manager to your account. He/She will be assigned to your account as
your Project Manager and main point of contact for all project related items. He/She will
continue to work with you throughout the course of this project each step of the way thru
implementation and training of the system(s) within your library.
The Project Manager has the overall responsibility for managing your project from start to
finish, working closely with you to refine solutions and implementation plans to meet the
libraries ever changing needs and unexpected challenges. In addition, will coordinate the
activities of the sub-teams within the Tech Logic organization to ensure your goals are not only
achieved, but achieved correctly and most importantly on time.
Sub-Teams involved in your project implementation consist of individuals from several

departments within our organization that understand the needs to be met to ensure each stage
of the project moves through our internal system without uncertainty or delay.
These teams consist of our world class Engineering, Software, Manufacturing, Quality
Assurance, Technical Support and Customer Care departments all playing integral roles during
your project to ensure success.
Chris Blazek - Software Manager

Chris Blazek joined Tech Logic in 2008 as a Software Engineer. His responsibilities included
development work on both the self checkout and material handling product lines with a focus
on RFID technologies. He currently manages the software team and continues to contribute
both enhancements to and support of both product lines. Chris earned his Master of Computer
Science degree from Michigan Technological University in 2007.
Gretchen Freeman Chief Librarian Strategist

Gretchen Freeman continues thirty years of working with libraries to improve workflow and
free up staff with technology solutions. She was most recently the Associate Director for
Technology at the Salt Lake County urban library system in Utah for 11 years, directing
technology strategy, implementation and operations for its 21 libraries. She implemented RFID
systems and strategies system-wide to reduce processing time and enhance customer
experience.
Her previous experience as a vice-president for Dynix Inc. (now SirsiDynix) responsible for
support of more than 1,500 North American libraries inspired a belief that librarians, adopting
all types of technology tools, are well positioned to help their communities learn, envision and
create. She worked with the customer user group of libraries for 16 years to emphasize peer
coaching, training and sharing best practices.
Page | 47
Gretchen holds an MLS and an MA (Music History/Theory) from the University of Missouri-
Columbia, as well as a master's in Communication (MPC) from Westminster College in Salt Lake
City with an emphasis in online marketing.
Greig Eichhorst - Vice President of Facilities and Finance

Mr. Eichhorst joined Tech logic in 2007 and has over 25 years of experience in manufacturing
environments. Having degrees in Finance, IT, and Accounting with a specialty in Cost
Accounting, he is using all the skills he has training in. Mr. Eichhorst received his degrees from
the Minnesota State University- Mankato and is responsible for general accounting, cost
accounting, IT and facilities.
Sara Amberg Project Manager

Sara Amberg joined Tech Logic in 2015 as a Project Manager responsible for working with
customers defining the scope and direction of their projects to ensure their Automated Sorting
Technology (AST) and Radio Frequency Identification (RFID) projects are completed to their
satisfaction. She has fifteen years of library and management experience.
David Knosalla Customer Account Manager

David Knosalla joined Tech Logic as a Customer Account Manager in 2015, handling customer
inquiries and support of Tech Logic's various products. He went to school for Computer
Networking and Support and has 3 years experience in Information Technology. David's duties
at Tech Logic include responsibility for support tickets, service calls, and product inquiries.
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Sample Self-Checkout Project Schedule -(Library specific schedule provided upon contract award)
Page | 49
Training
Tech Logic understands and agrees that training is an essential part of the
implementation of the system and that implementation will not be complete until
training has been provided to Library staff to the Library's satisfaction. Tech Logic
provides personnel onsite or remote training for Library staff to enable staff to
manage, operate and support the system. This training is appropriate for both public
service staff and technical support staff with a wide range of prior knowledge, skill and
experience.
Planning
The purpose of a project plan is to gather all information necessary to implement and control
the project. This plan is generated and used by project managers to control the implementation
effort. It outlines the overall project objectives and schedule requirements and is used to report
on milestones, tasks, and changes during implementation. A project timeline is created with
goals and milestones set.
Assembly and Testing

Tech Logic assembles and tests clients customized systems prior to shipment and a Factory
Acceptance Test is conducted to verify that the system meets the requirements of the client.
Installation
Tech Logic prepares for the installation with a detailed site survey. Site information is collected
on a survey form.
Training
Tech Logic performs a general overview of RFID systems that we install. This overview covers
basic system operation, basic system troubleshooting, and maintenance. Tech Logic will provide
remote or onsite operator training for as many staff members as the library designates,
although we recommend this number be kept around 67 staff members for an ideal learning
environment. Any additional or advanced training is available upon request and can be
scheduled on an as-needed basis. Tech Logic can extend onsite training at the libraries request
covering additional training topics determined by the libraries needs. Additional onsite days
will be charged at $1,450.00 per day with remote training charged at $150 per hour.
Change Orders
Tech Logics Project Manager addresses any issues on an ongoing basis. Requested changes are
in writing and addressed individually. Change orders are resolved in writing and the customer is
provided all of the documentation. Once the project is underway, any changes and associated
costs are documented and agreed upon by both Tech Logic and the client.
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Documentation
Tech Logic furnishes a highly-detailed User Operations Manual with every product. Tech Logic
also provides detailed mechanical drawings and electrical schematics with every AMH system.
Further, we provide comprehensive maintenance schedules, a spare parts detail, and software
back-up disks.
Please see objectives to be covered in the training below.
CircIT/RFID Training
Staff training may take up to one hour per group if multiple sessions are requested. An
additional two hours should be scheduled for administrators who will be training on
Administration Tools including reporting.
Performance Objectives:
At the completion of the training, library staff members will be able to:
Repeat basic information about CircIT
Terminal (how CircIT works with servers)
Launch the application
Exit out of the application
Write an RFID tag
Write to a SmartCard (if applicable)
Help a patron check out materials using RFID (if applicable)
Help a patron check out materials using barcode (if applicable)
Check in materials
Switch between CircIT Terminal and the ILS client
Turn backdating on and off (for checking in items after a weekend, etc.)
Change from single check-in mode to batch check-in mode
Check the status of the RFID security and change it manually
Utilize the Write Tags application
Properly maintain cable management
Install and Uninstall Peripherals
Load/Unload Coins for PPSI (if applicable)
Access PPSI Payment history
Library staff administrators will be able to: Perform all above items, plus:
Recommend workstation hardware (minimum requirements)
Configure timeouts
Modify settings
Troubleshoot connectivity issues
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Realign touch screen

Test Imagers (if applicable)
Test Overall System
Staff Station Training
Staff training may take up to one hour per group if multiple sessions are requested.
Performance Objectives:
At the completion of the training, library staff members will be able to:
Repeat basic information about CircIT Staff
Launch the application
Exit out of the application
Write an RFID tag
Help a patron check out materials using RFID (if applicable)
Help a patron check out materials using barcode (if applicable)
Check in materials
Check the status of the RFID security and change it manually
Utilize the Write Tags application
Properly maintain cable management
Install and Uninstall Peripherals
Client Responsibilities for Installation Self-Checkout
1) SIP2 is required. Please ensure that the SIP & ILS implementations are of the latest versions.
2) The SIP interface which integrates self-check systems with ILS software is provided by the
ILS vendor.
3) If the library is providing computers for CircIT self-check software, verify computers meet
minimum specifications.
4) CircIT Credit Card Payment works only in conjunction with VeriFone
5) Payment Processing is the responsibility of the Library. Please contact VeriFone to
secure the purchase of PayWare Connect service that is integrated in CircIT.
6) Cabinetry for tabletop self-check.
7) Surge protected power supplies at each self-check/kiosk location.
8) Ethernet and power at each self-check/kiosk location.
9) Grommet locations for cords (if applicable)
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Warranty Information First Year
RFID/SCO
Tech Logic warrants to Purchaser that in normal and contemplated use and service, the
equipment (with the exception of parts supplied by another vendor or incorporated)
purchased from Tech Logic will be free from defects in material or workmanship for a period
ending (i) one (1) year from the installation complete date, or (ii) upon the expiration of the
time specified with respect to a particular item, whichever is applicable. Subject to the
conditions and exclusions contained in this document, Tech Logic will, at its option, either
repair or replace any defective equipment or part thereof, or refund the purchase price of the
defective equipment. Expendable and/or consumable items or parts included with the
equipment are not covered under this limited warranty. This limited warranty does not cover
equipment which has been misused, altered, neglected, handled carelessly, or used for
purposes other than its intended purpose. This limited warranty also does not cover loss or
damage resulting from any casualty loss or from unauthorized use or service. Under no
circumstances shall Tech Logic be liable for consequential or other damages, losses, or
expenses in connection with or by reason of the use or inability to use the equipment
purchased for any purpose.
Equipment Warranty Service Procedures. If a defect should appear during the warranty
period, Purchaser should promptly call Tech Logic Customer Service. Customer Service will
advise Purchaser to return the equipment or propose a schedule for onsite repair. If
applicable, a return material authorization will be assigned and Purchaser shall return the
defective equipment, freight and insurance prepaid, in the original shipping container, to Tech
Logic, 835 Hale Ave. N., Oakdale, MN 55128, or to another designated service location. All
returned defective equipment must be accompanied by a written statement including: the
name of Purchaser's contact; the return material authorization; and the action desired. Tech
Logic shall not be responsible for any loss or damage incurred in shipping. Any warranty work
to be performed by Tech Logic shall be subject to Tech Logic's confirmation that the
equipment meets Tech Logic's warranty requirements. If a defect is covered by this limited
warranty, the repaired or replaced equipment will be returned to Purchaser at Tech Logic's
cost. Following a warranty repair or replacement, this limited warranty shall continue in effect
until the end of the original warranty period or for sixty (60) days after the repair or
replacement, whichever is later.
Product Limited Warranty. Tech Logic warrants to Purchaser that in normal and contemplated
use and service the products purchased by Purchaser ("products" includes components,
consumables and similar materials) shall be free from defects in material or workmanship for a
period ending (i) one year from the date of original shipment by Tech Logic, or (ii) upon
expiration of the time specified with respect to a particular product, as applicable. Subject to
the conditions and exclusions in this document, Tech Logic will, at its option, repair or replace
any defective product, or refund the purchase price of the product. Under no circumstances
shall Tech Logic be liable for consequential or other damages, losses, or expenses in
connection with or by reason of the use or inability to use the product purchased for any
Page | 53
purpose. Tech Logic RFID tags are covered by a lifetime warranty, where the lifetime of the tag
relates to the item to which it is affixed.
Product to Conform to Sample. In the event Tech Logic provided Purchaser with a sample or
model of the product, the product delivered to Purchaser is guaranteed to conform to the
sample or model identified on the purchase document which has been accepted by Tech Logic,
in all material respects.
Product to Conform to Specified Standards. In the event standards for the product are
specified on the purchase document accepted by Tech Logic, the product delivered to
Purchaser is guaranteed to conform to the specified standards until expiration of the period of
time described in the section titled "Product Limited Warranty."
Product Warranty Service Procedures. If within the Product Limited Warranty period, any
product proves defective due to defects in material or workmanship, or fails to meet the
written specifications as described in this Agreement, or (if applicable) fails to conform to the
sample Tech Logic provided to Purchaser, Purchaser shall promptly notify Tech Logic as soon
as reasonably practicable. The notification shall be in writing, or confirmed in writing within
the Product Limited Warranty period. Within a reasonable time, Tech Logic may either replace
the product or refund the purchase price. Tech Logic may require return of the defective
product prior to refund or replacement.
Exclusion of Warranty of Fitness for any Purpose. Tech Logic makes no warranty as to the
suitability or fitness of any of its equipment or products for any particular purpose specific to
the Purchaser. The Purchaser is solely responsible for the selection, use, efficiency, fitness and
suitability of Tech Logic's equipment and products. The Purchaser assumes all risks and
liabilities in connection with the use of Tech Logic's equipment and products.
Limitation to Amounts Paid. Tech Logic's liability, if any, to Purchaser or to the customers of
Purchaser or any other person under this limited warranty shall in no event exceed the total
amount paid to Tech Logic by the Purchaser for defective or nonconforming equipment or
product.
Limitation of Liability for Consequential and Similar Damages. In no event shall Tech Logic be
liable to Purchaser for any indirect, special or consequential damages or lost profits arising out
of or relating to Tech Logic's equipment or products, or the performance or non-performance
of the equipment or products, even if Tech Logic has been advised of this possibility.
THE LIMITED WARRANTY AND REMEDIES SET FORTH IN THIS DOCUMENT ARE THE SOLE AND
EXCLUSIVE REMEDIES AVAILABLE TO ANY PERSON FOR ANY DAMAGES OF ANY KIND AND
NATURE, INCLUDING INCIDENTAL, CONSEQUENTIAL OR SPECIAL, RELATED TO TECH LOGIC'S
EQUIPMENT OR PRODUCTS, WHETHER ARISING FROM WARRANTY, CONTRACT,
NEGLIGENCE, TORT OR OTHERWISE. TECH LOGIC SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY
OTHER IMPLIED WARRANTY. NO WAIVER, ALTERATION, OR MODIFICATION OF THE
FOREGOING CONDITIONS SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY AN
EXECUTIVE OFFICER OF TECH LOGIC.
Page | 54
In the event any implied warranties (including, but not limited to the implied warranties of
merchantability and fitness for a particular purpose) are found to exist, such warranties are
limited (i) in duration to the period of the limited warranties set forth in this document, and
(ii) in amount to the total amount paid to Tech Logic by the Purchaser for the product or
equipment in question. (Some States do not permit the exclusion of incidental or
consequential damages, and in those States the foregoing limitation may not apply. The
limited warranties as set forth in this document give the Purchaser specific legal rights and
the Purchaser may have other legal rights which vary from State to State.)
Extended Limited Warranty Program
TERMS AND CONDITIONS
The following terms and conditions shall be applicable herein:
Parts: Parts will be repaired or replaced with those of like-kind and quality, and may be
new, non-original manufacturer or remanufactured. Expendable and/or consumable items
or parts included with the equipment are not covered under this program. If parts are not
available due to the age of the equipment, end of product life or discontinuation by the
manufacturer, then the equipment owner will be given notification by Tech Logic and we
will advise of new purchase options. Discontinued parts and/or products will then be
removed from the warranty program.
Service Support: Library will notify Tech Logic of any hardware issue via telephone (1-866-
880-9981 or 651-389-4990), email to customercare@tech-logic.com or via support
request through the customer secure portal. Service support hours are from 8:00 AM-5:00
PM Central time, Mon.-Fri. excluding company holidays defined as New Year's Day,
Memorial Day, July 4th, Labor Day, Thanksgiving Day, the Friday after Thanksgiving and
Christmas Day. Holidays falling on Saturday will be observed on the Friday before.
Holidays falling on Sunday will be observed the Monday. Tech Logic will attempt to
correct the issue via telephone support and remote proxy. Should Library and Tech Logic
agree that an onsite service visit is required, Tech Logic shall provide the Library with an
action plan including the anticipated travel and on-site time expected to correct the issue
as well as a quote for the technician service call. Upon receiving authorization from the
Library, Tech Logic will proceed with the service site visit.
Product Service Procedures: If a defect should appear during the extended warranty
period, Library should promptly contact Tech Logic Customer Service. Customer Service
will advise Library to return the equipment or propose a schedule for repair. If applicable,
a return merchandise authorization (RMA) will be assigned and the Library shall return the
defective equipment, freight and insurance prepaid, in the original shipping container to,
Tech Logic, 835 Hale Ave. N., Oakdale, MN 55128 or to other designated service location.
All returned merchandise must include the RMA number. Tech Logic shall not be
Page | 55
responsible for any loss or damage incurred in shipping. If a defect is covered by this
limited warranty program, the repaired or replaced equipment will be returned to the
library at Tech Logics cost. Requests for expedited return will be considered and
difference between normal delivery charge and expedited return pricing will be the
responsibility of the Library.
Access: Tech Logic will inform the Library of any access to the system via remote proxy
prior to the access. Tech Logic will inform the Library of the reason for accessing the
system.
Shipping: Shipping charges will be incurred by Library when ordering replacement items
under this program.
Exclusions/Limitations: Any damage to the System or its components caused by the
misuse, neglect, or unauthorized repair and maintenance of the equipment, is specifically
not covered under this Extended Warranty program. For security gates; should the gate(s)
be removed for any reason and then reinstated by the Library, additional charges may be
incurred for reconfiguration and system optimization. Tech Logic accepts no responsibility
for functionality after re-installation unless the gate(s) are reinstated by Tech Logic
personnel or our third party maintenance organization. Extended warranty may be
voided.
Routine Weekly Maintenance not included: Routine weekly maintenance as described in
the original maintenance documentation provided at the time of sale shall continue to be
the responsibility of the Equipment Owner.
Finance Charge: Delinquent payments shall incur a finance charge of 1.5% per month,
with service being suspended until the account is cleared.
Compliance with Laws, Codes, Licensing, and Other Standards: The Equipment Owner
shall timely advise Tech Logic of any State and/or Local statutes, rules, codes, licensing,
regulations, and other standards which may affect this program and work performed
hereunder; and Equipment Owner shall pay for, and solely bear, all costs of compliance
associated therewith.
Liability: Tech Logic shall not be liable for special, indirect, incidental or consequential
damages, whether arising from contract or negligence.
Assignment: This Extended Warranty Program and all rights and obligations hereunder
shall not be assignable by Library except with the prior written consent of Tech Logic. A
change in control shall be deemed an assignment subject to this subsection. This
Extended Warranty Program shall be binding upon each party's permitted successors and
assigns.
Modification: Any modification or alteration of this Extended Warranty Program shall be
effective only upon written agreement of the parties thereupon.
Page | 56
Notices: To give notice under this Agreement, the Notice must be in writing and sent by
postage prepaid first-class mail, receipted courier service, or electronic mail to the
address which appears below each party's signature below or to such other address as
any party shall specify.
Term: The Extended Warranty Program commences on the Effective Date and, subject to
this Warranty Program, continues from year to year in automatic renewal to be invoiced
yearly at anniversary date. Either Party may give written Notice to the other not less than
thirty (30) business days before the annual anniversary of the Effective Date of this
Warranty Program for renewal to be declined.
Complete Agreement: This Extended Warranty Program constitutes the entire agreement
between the parties with regard to the subject matter hereof. No other representations,
understandings or agreements have been made or relied upon in the making of this
Extended Warranty Program other than those specifically set forth herein. The parties
herein acknowledge that they have read this Extended Warranty Program, understand it
and agree to be bound by its terms, and further agree that it is the complete and exclusive
statement of the agreement between the parties.
Force Majeure. Neither party shall be liable to the other party for any failure to perform
any of its obligations (except payment obligations) under this Program during any period
in which such performance is delayed by circumstances beyond its reasonable control
including, but not limited to, fire, flood, war, embargo, strike, riot or the intervention of
any governmental authority (a "Force Majeure"). In such event, however, the delayed
party must promptly provide the other party with written notice of the Force Majeure.
The delayed party's time for performance will be excused for the duration of the Force
Majeure, but if the Force Majeure events lasts longer than thirty (30) days, the other
party may immediately terminate the applicable Program by giving written notice to the
delayed party.
Page | 57
Product/Data Sheets
FLEX Kiosk
The FLEX Kiosk is a self-checkout system for library materials. This system allows patrons to check-out
library items, without utilizing library staff. The kiosk allows library staff to focus on more pressing
issues, without having to be present at the check-out desk. This system has an attractive, ergonomic,
contemporary design - available in many vinyl-wrapped color and design options, to fit any library
layout.
Features:
uLink Dual Screen Experience - SCO & Social/Web & Custom Communications Options
with Enhanced graphics and user interface configurations.
uDrive Self-Check live enterprise status mapping

of check out or staff station readiness.
Customizable paper and/or e-mailed receipts

Paper and/or e-mailed options, allowing patrons
to always know status of their library account in
regard to any holds or fines.
Reads multiple RFID tags at one time
Multiple library items can be checked-out
simultaneously.
Reads and writes RFID tags with CircIT.
The SCO kiosk is run by CircIT- the most powerful,
flexible, and feature-rich library self-check-out
system available. CircIT works with most ILS systems,
and functions with multiple RFID tags.
32 touch screen monitor
The patron simply follows the instructions on the
easy-to-read touch screen.
Barcode Imager (Omni Directional)
A patron simply sets their library card under the
barcode scanner, sets the stack of library items on
the antenna pad, or reads item barcodes under
the reader.
Credit Card Reader (optional)
The kiosk has a EMV Chip & PIN enabled credit card reader and swipe.
Integrated Cash & Coin (option)
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CircIT Self-Checkout Software

CircIT Self-Checkout software is a dedicated web server based system that integrates with
your library's automation system for self-checkout, circulation, reports, and RFID tag read/write
functions. It works with most ILS brands, provides HTML-based features, and functions with
RFID and barcode technology. Your library can perform circulation functions, and read and
write RFID tags with CircIT. CircIT functions as patron self-checkout and as a staff station
for check-in, RFID tagging, and reading Smart Cards
Features
PAYware Connect (VeriFone) Integration as Payment Module

A PCI Compliant/PA-DSS validated payment application is now used in CircIT SELF-CHECK
OUT, VeriFone's PAYware Connect. CircIT's new integrated payment module deals directly
with the library bank for processing.
Display Enhancement to Financial Reports in CircIT

An improved display of the financial transactions that are occurring in CircIT.
Patron Auto Scan

Patrons can use the scanner device in the desensitizer unit to scan the patron card and
submit that information to the ILS to allow the patron to check out items.
Data Model Enhancement

CircIT determines an RFID tag's data model. Tag data models are read and prioritized
based which data models are encountered most frequently, significantly reducing time and
increasing efficiency.
Patron RFID
RFID antenna can read a patron RFID card and submit information to the ILS.
Reader Availability
Compatible with multiple readers in CircIT Self-Checkout. Ask for availability.
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Network Configurations
Branch Host Configuration
All CircIT client applications connect to a branch host station.
The CircIT software application is installed

and configured on the branch host station.
Clients only need the client application

installed.
The branch host station contains

configuration information that can be
managed using the CircIT Administrative
Tools from any location with access to the
branch host station.
Updates to CircIT clients are easy; one change updates all clients connected to the
branch host station.
This configuration supports up to five clients, and each client requires network
connectivity to the branch host station.
The branch host station requires network connectivity to the SIP 2 server.
Server Configuration
The CircIT server hosts multiple clients
across multiple branches.
Every clients administration configuration

settings are stored on the CircIT server.
Settings can then be managed using the

Administrative Tools from any location with
access to the CircIT server.
Dedicated network connectivity is required

between the clients and the CircIT server.
Network connectivity is also needed between the librarys SIP server and the CircIT
server.
Page | 60
Screen Examples
Page | 61
CircIT Staff Software
CircIT Staff is a stand-alone application that lets the library staff easily check-in or check-out
library items and media using a native ILS application form field. It is also accessible from
CircIT by simply pressing the F6 key.
The Checkout Feature

To access the checkout feature, migrate to the top menu and select Mode > Checkout to
check-out items and media, as shown below.
Choose Checkout Mode
With the check-out feature, the CircIT Staff Station screen minimizes to the taskbar and
the red Checkout icon appears in the taskbar indicating the system is ready to checkout
items.
Staff Main Screen
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Now set the library item containing the RFID tag on the antenna. Because this process
checks out the item, the Item ID is read, and the theft bit is turned off. You can confirm
this by choosing Mode > Read/Write from the top menu and again place the library item
on the antenna. You see under the Security heading that the theft bit shows off.
Security Off Due to Check Out Performed
The Checkin Feature

Choose Mode > Checkin from the top menu to check-in items and media.
Choose Checkin Mode
The CircIT Staff Station screen minimizes to the taskbar and the blue Checkin icon
appears in the task bar, indicating the system is ready to check in items.
Page | 63
Staff Station Screen
Now set the library item containing the RFID tag on the antenna. Because this process
checks in the item, the Item ID is read, and the theft bit is turned on. You can confirm
this by choosing Mode > Read/Write from the top menu and again place the library
item on the antenna. You see under the Security heading that the theft bit shows on.
Security On Due to Check In Performed
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Tag Reading Barcodes Feature
While checking in or out items, the library staff can use the native ILS application
form field to read items that are checked out or in. In this example the ILS data is
displayed in Notepad. Open Notepad to see the Item IDs from the Read process.
The Staff Station screen also shows these Item IDs.
Example (only) of native ILS Application showing barcodes.
Tag Writing Features
CircIT Staff is an application that lets library staff easily read /or write barcode information to
RFID tags. Its has many user-friendly features as shown below. It is also accessible from
CircIT by simply pressing the F6 key. Simply choose Mode > Read/Write from the top menu to
start the reading and/or writing to tags.
Select Read/Write Mode
Definitions of Staff Screen Columns
The EAS (Electronic Article Surveillance) column is used to toggle the visibility of tags on items.
EAS is either on or off. An item in the field with its EAS off is not detected. Library systems
adopted the AFI column (Application Family Identifier) to be their theft bit of choice. By
keeping the EAS bit on, the library sees all of the tags from their gates. Then by using the
configurable AFI value, the library can differentiate between items checked in and checked out.
The Security column shows if the theft bit is turned on or off. Tag Type tells you what tag type
was used, such as ISO15693/ISO18000-3. The DSFID field shows the items serial number. The
Item ID shows the library item identification number. The Data Model Name shows the data
model used such as Tech Logic, 3M, Danish, etc.
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Writing Tags Manually Feature
You can enter a barcode manually and then write it to the RFID tag.
Place a blank RFID tag on the antenna/reader.
Type an item barcode in the software field.
Click on a button to write the barcode to the RFID tag. The tag security is set at the same time
as writing the barcode. Whether it is set to on or off is dependent on whether Security On is
checked or not under Write Tag Choices.
Also, a regular expression needs to be set in Component Manager (or in the case of the
standalone application, in the configuration file)this is usually done by Tech Logic at
installation. If the regex is not set, the tag would only show if Show All Tags is checked under
the Advanced menu.
The new barcode shows up in the software screen.
Verifying a RFID Tag Feature by Using Read
You can verify if a barcode is already written to a RFID tag by following the steps below:
Remove the just written to tag from the antenna.

Click the Reset button.
Place the just written to tag on the antenna.
Verify the barcode was written to the RFID tag by viewing appearance in the software
window.
Viewing and Changing the Theft Bit Status feature
You have the option to turn security on or off on the RFID tag by using the steps below:
Lay the library item on the antenna.
Page | 66
Press the Security On or Security Off buttons to turn the theft bits on or off.
Writing Tags with a Barcode Scanner Feature
You can scan barcodes in with a reader and then write to an RFID tag by using the
following steps:
Place a blank RFID tag on the antenna/reader.
Click a button to turn on security.
Scan the item barcode(s) with the reader one at a time.
The barcode number is visible in the software screen.
Click the Write button to write the barcode to the RFID tag.
The new barcode appears in the software screen.
Write Barcode to RFID Tag
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RFID Antenna
Tech Logics RFID antenna from Feig transmits power and data to and from the RFID tag. The antenna
connects to a reader (included) that communicates with Tech Logic CircIT software to read and write
information from and to the RFID tag. An under-desk mount option is also available.
A nt en n a
C ha r ac t er i s t i c s
Tags
Tech Logic uses 13.56 MHz ISO
standard tags.
The antenna writes the librarys
standard barcode number on the
tags chip.
Libraries may purchase tags from
Tech Logic.
Antenna Features
Available with a ferrite base
Read range of 8 inches (203.2 mm)
Focused read area eliminates items under or alongside the desk
Antenna Options
Single Single antennas have an 11 in. 14 in. (280 x 356 mm) reading area.
Up to eight items can be checked out simultaneously.
Single antennas take up less counter space than dual antennas.
ABS Plastic Covers made from ABS are lightweight, strong, and scratch-resistant.
A sticker is used to indicate to the patron where the correct area is to place items during check-out.
They are available in black only.
Are less expensive than composite covers
UndermountUnder-mounted antennas incorporate a single antenna directly beneath a non-metallic

countertop.
A sticker is used to indicate to the patron where the correct area is to place items during check-out.
These antennas keep the countertop clear of wires.
An effective way to incorporate an RFID antenna into existing furniture.
Reader Connection
The reader connects to the PC using a USB interface.
For a single antenna configuration one reader with a power supply and USB cable are supplied.
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Ferrite Base Antennas
Single Antenna with Reader, Black ABS Cover
Single Antenna with Reader,

Undermount
Power Requirements
0.5 Amps
110 V Power Supply (Included)
Network Connection
USB 2.0 Cable (Included)
Supported Transponders (RFID Tags)

ISO15693, ISO18000-3 Compliant
Operating Frequency
13.56 MHz
Transmitting Power
1 W 2 dB
Operating Temperature
13F to 140F (25C to 60C)
Impedance
50 15
Approvals/Compliance
UL Listed (USA Market) EN300 330, EN 301 489: Class 2 (European Market
Page | 69
Security Tags
Book SLlx Tags
Benefits
Top performance in library

and media management
applications.
Optimal size and
performance in compact
square package.
Excellent performance in all
printed media products and
applications including self-
check with stack
Block tags and inlays are cost- Reading capability.
efficient and high performance Lifetime library warranty.
products designed for library and ISO 9001:2008 Quality
other media management Management System and ISO
applications. Block products provide 14001:2004 Environment
best-in-class read range, optimal size Management System
and performance in a compact support
package.
Overview
Operating Frequency
13.56 MHz
Integrated Circuit (IC)
NXP ICode SLIX SL2S2002
Die-cut Size
50 x 50 mm (1.97 x 1.97 in)
International Standards
ISO 15693
ISO 18000-3 Mode 1
Quality Assurance
100% performance tested
Application Areas
Library and Media Management
Page | 70
CD/DVD X-Range Tag
Overview
Operating Frequency
13.56 MHz
Integrated Circuit (IC)
NXP I Code SLIX SL2S2002
Antenna Size
110 mm (4.33 in)
ISO 15693
ISO 18000-3Mode 1
Quality Assurance
100%performance tested
Application Areas
The best performance product for library and rental applications

X-Range wet inlays are best performing for all disc types: CD, DVD and Blu-ray.
They provide maximal performance and robust readability for library and rental applications.
Benefits
Top performance in library, media management and rental applications.
Best performing inlay for all disc types: CD, DVD and Blu-ray.
Excellent readability. Easy application with strong adhesive properties.
Self-check multiread and improved gate EAS.
ISO 9001:2008 Quality Management System and ISO 14001:2004 Environment Management
System support.
Page | 71
UTagIT System
UTagIT is a portable, compact solution for your on-demand RFID tagging needs. The UTagIT
system provides the convenience and ease of use to convert your barcode labels to RFID tags.
UTagIT streamlines the conversion process, allowing library staff to efficiently tag a librarys
entire collection.
Simplify Tagging with UTagIT!
Features
Hard-sided aluminum case with handle
13.56 MHz RFID interface antenna, with 0.5 18
reading distance
Barcode scanner with flexible stand
Dell Netbook computer
Tech Logics tagging software
Optional external battery with an additional 3.5 4.0
Hours of battery life (from the standard battery).
Easy to Use
Just place the RFID tag on the antenna, and scan the items barcode label. The barcode label
number is written onto the RFID tag using Tech Logics tagging software. Converting barcode
labels to RFID tags has never been easier! With the ease of the uTagIT system, library staff able
to quickly convert the librarys collection.
Specification
Page | 72
Intelligent Book Shelf
Page | 73
Schedule E Project Consutant Team
Page | 74
Schedule O Campaign Contirbution Limits
Page | 75
Page | 76

Tech Logic Oakland RFP - Final Document PDF

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Tech Logic Oakland RFP - Final Document PDF

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5-Year Lease Agreement for

Self-Check System for Library Service

Oakland Public Library

Cover Letter .......................................................................................................................... 3

Self-Checkout System Description ........................................................................................ 38

Project Management ........................................................................................................... 47

Product Data Sheets ............................................................................................................ 58

Schedule E-Project Consultant Team .................................................................................... 74

Schedule O-Campaign Conribution Limits............................................................................. 75

The result is:

SOME EXISTING USER INTERFACE CHOICES (or design your own)

Steve Hanulec, Senior Solutions Specialist

Steve will be available at your convenience to participate in demonstrations of our

Vendor Contact Information

Individual to contact with questions Individual with Authority to

Steve Hanulec Gary Kirk

Individual to manage the library

Sara Amberg Project Manager

Section 2: Acknoledgment of Addenda

Systems must operate with site

The RFID system is International

The response must guarantee the

The vendor must allow changes in system

Ability to checkout Link+ and

Ability to incorporate PIN to login

Provides prompts to guide patrons at

Instructional demo as screensaver that

Self-service station provides for the

Customizable receipt email/printing

Self-service for circulation allows the

Options for auto start the shelf- check

Item Quantity Price Total

Software 7 $0.00 $0.00

Tax 9.5% $7,894.03 $7,894.03

Lease 5-Year $1,840.18 per month $110,410.80

SCO Payment Terms and Support:

Software support is required starting in year two.

Software and Hardware Support:

Phone Support-Service Calls

Your contact is Christina Beard. Identify yourselves as a Tech Logic customer

2. Please also provide a quote for rental of:

The basic self- checkout process is as follows:

-Optional Pin screen

our self-checks dont have proscenia so to speak; theres no hardware framework to

Within those screens, our component manager allows you to add:

o A five question survey you compose;

o The payment interface;

o The ability to provide an

Account overview at high level

And an account overview that shows titles

A simple, logo-oriented unit

Vintage Jack London covers and splash

Oakland Rising Together! (From the RFPs footer)

Tech Logic endeavors to provide support services in response to support requests in

Resolution Times as noted below from the acknowledgement of a Support Request

Please see Service Agreement document below.

System(s) Installed: Automated Check-In/Sorting, RFID, and Self Checkout

Chuck Wettergren, Support Services Manager

alerting capabilities. Tech Logic expects this to be available in Q4 of 2017.

Self-Checkout System Descriptions

- Omni-directional barcode scanning

Integrates with the librarys ILS

Shelf Management System - Optional