Sei sulla pagina 1di 31

Malls and Hypermarkets: Perspectives of Contemporary Shopping

REFERENCES

&

BIBLIOGRAPHY

382

382

School of Management Studies, Punjabi University, Patiala

REFERENCES

Abdul–Muhmin,

Alhassan

G.

Malls and Hypermarkets: Perspectives of Contemporary Shopping

(2010).

“Transaction

Size

Effects

on

Consumers’ Retail Payment Mode Choice”, International Journal of

Retail & Distribution Management, Vol 38 (6), pp 460–478.

Adkins

LeHew,

M.

L.

and

Cushman,

L.

M.

(1998).

“Time

Sensitive

Consumers’ Preference for Concept Clustering: An Investigation of

Mall

Tenant

Placement

Strategy”,

Research, Vol 5 (1), pp 33–58.

Journal

of

Shopping

Center

Aggarwal, A. (2000). “Current Issues in Indian Retailing”, European Retail

Digest, Vol 25, pp 70–71.

Ailawadi, Kusum L., Beauchampb, J. P., Donthu, Naveen, Gauri, Dinesh K.

and Shankar, Venkatesh (2009). “Communication and Promotion

Decisions

in

Retailing:

A

Review

and

Directions

for

Future

Research”, Journal of Retailing, Vol 85 (1), pp 42–55.

Ailawadi, Kusum L., Harlam, Bari A., Jacques, Cesar and Trounce, David

(2006).

“Promotion

Profitability

for

a

Retailer:

The

Role

of

Promotion, Brand, Category, and Store Characteristics”, Journal of

Marketing Research, Vol 43, November, pp 518–535.

Alexander,

N.

and

Silva,

M.

D.

(2002).

“Emerging

Markets

and

the

Internationalization

of

Retailing:

The

Brazilian

experience”,

International Journal of Retail Distribution and Management, Vol 30

(6), pp 300–314.

383

383

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Allard T., Babin, B. and Chebat, J. (2009) “When Income Matters: Customers

Evaluation of Shopping Malls’ Hedonic and Utilitarian Orientations”,

Journal of Retailing and Consumer Services, Vol 16 (1), pp 40–49.

Anderson, C. E., Burns, D. J. and Reid, J. S. (2003). “The Next Evolutionary

Step for Regional Shopping Malls: A Measure of Acceptance of New

Retail Concepts as Identified by Different Age Groups of Shoppers”,

Journal of Shopping Center Research, Vol 10 (2), pp 27–59.

Anderson, C. E., Burns, D. J., Deiderick, E. T., Reid, J. S. and Johnson, M.

(1999). “Effects of Zonal Merchandising on Sales Productivity of

Malls”, Journal of Shopping Center Research, Vol 6 (1), pp 39–65.

Anderson,

W.

T.

Jr.

(1971).

“Identifying

the

Convenience

Oriented

Consumer”, Journal of Marketing Research, Vol 8 (2), pp 179–183.

Anselmsson, Johan (2006). “Sources of Customer Satisfaction with Shopping

Malls: A Comparative Study of Different Customer Segments”, The

International Review of Retail, Distribution and Consumer Research,

Vol 16 (1), Feb, pp 115–138.

Atiq, Rizwana (2010). “The Retail Revolution in India”, Journal of Moti Lal

Rastogi School of Management, Vol 3 (2), July, pp 24–28.

Baker, J. and Haytko, D. (2000). “The Mall as Entertainment: Exploring Teen

Girls’

Total

Shopping

Experience”,

Research, Vol 7 (1), pp 29–58.

Journal

of

Shopping

Center

Baker, J. and Levey, M. (1992). “An Environmental Approach to Making

Retail Store Environmental Decisions”, Journal of Retailing, Vol 68

(4), pp 445–460.

384

384

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Baker, Julie, Parasuraman, A., Grewal, Dhruv and Voss, Glen B. (2002).

“The Influence of Multiple Store Environment Cues on Perceived

Merchandise Values and Patronage Intentions”, Journal of Marketing,

Vol 66 (2), pp 120–141.

Bakerwell, C. and Mitchell, V. (2003). “Generation Y Female Consumer

Decision

Making

Styles”,

International

Journal

of

Retail

and

Distribution Management, Vol 31 (2), pp 95–106.

Bakewell, Cathy and Mitchell, Vincent–Wayne (2004). “Male Consumer

Decision Making Styles”, International Review of Retail Distribution

and Consumer Research, Vol 14 (2), pp 223–240.

Balasubramanian, Rajagopal R. and Mahajan, Vijay (2005). “Consumers in a

Multichannel

Environment:

Product

Utility,

Process

Utility,

and

Channel Choice”, Journal of Interactive Marketing, Vol 19 (2), pp

12–30.

Balasubramanian, S. K. and Mather, I. (1997). “Economic Concentration in

the Shopping Center and Retailing Industries: Past Patterns and

Emerging Trends”, Journal of Shopping Center Research, Vol 4 (1),

pp 7–44.

Balazs, A. L. and Zinkhan, G. M. (2003). “The Future Retailscape: How

Environmental Forces will shape Shopping over Time”, Journal of

Shopping Center Research, Vol 10 (2), pp 95–121.

Baltas, George, Argouslidis, Paraskevas C. and Skarmeas, Dionysis (2010).

“The Role of Customer Factors in Multiple Store Patronage: A Cost-

385

385

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Benefit Approach”, Journal of Retailing, Volume 86 (1), March, pp

37–50.

Banerjee, Arindam and Divakar, Suresh (2001). “Price Thresholds in a

Promotion Intensive Retail Environment: Implications on Consumer

Purchase Behaviour and Managerial Insights”, Vikalpa, Vol 26 (2), pp

15–31.

Barnes, Liz and Lea–Greenwood, Gaynor (2010). “Fast Fashion in the Retail

Store Environment”, International Journal of Retail & Distribution

Management, Vol 38 (10), pp 760–772.

Bellenger, D., Robertson, D. and Greenberg, B. (1977). “Shopping Center

Patronage Motives”, Journal of Retailing, Vol 53 (2), pp 29–38.

Berman, Barry and Evans, Joel R. (2001). Retail Management: A Strategic

Approach, Prentice–Hall, New Jersey.

Berry, Leonard L., Carbone, Lewis P. and Haeckel, Stephan H. (2002).

“Managing the Total Customer Experience”, MIT Sloan Management

Review, Vol 43 (3), pp 85–89.

Bhatnagar,

A.

and

Competition

Ratchford,

B.

(2004).

“A

for

Non–durable

Goods”,

Model

of

Retail

Format

International

Journal

of

Research in Marketing, Vol 21 (1), pp 39–59.

Bhatnagar, Deepali (2009). “Exploring Consumer’s Perceptional Framework

Within a Store – An Empirical Study”, Synergy – I.T.S. Journal of IT

& Management, Vol. 7 (1), January, pp 23–41.

Bhattacharjee, Chittaranjan (2009). “Preferences of Different Formats of

Retailing for Food and Grocery Shopping”, presented at the 3 rd IIMA

386

386

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Conference

on

Marketing

Ahmedabad, January.

Paradigms

for

Emerging

Economies,

Bist, R. (2004). “The Great Indian Mall Boom”, Asia Times Online, July,

Retrieved from http://www.atimes.com/atimes/South_Asia.html.

Bitner, M. (1992). “Servicescapes: The Impact of Physical Surroundings on

Customers and Employees”, Journal of Marketing, Vol 56 (2), pp 57–

71.

Bloch, P. H., Ridgway, N. M. and Dawson, S. A. (1994). “The Shopping

Mall as Consumer Habitat”, Journal of Retailing, Vol 70 (1), pp 23–

42.

Brito, Pedro Quelhas (2009). “Shopping Centre Image Dynamics of a New

Entrant”, International Journal of Retail & Distribution Management,

Vol 37 (7), pp 580–599.

Burke, R. R., Harlam, A. B., Kahn,

E.

B. and

Lodish, M. L. (1992).

“Comparing Dynamic Consumer Choice in Real and Computer-

Simulated Environments”, Journal of Consumer Research, Vol 19 (1),

pp 71–82.

Burns, D. J. and Warren, H. B. (1995). “Need for Uniqueness: Shopping Mall

Preference and Choice Activity”, International Journal of Retail &

Distribution Management, Vol 23 (12), pp 4–12.

Burt, Steve and Davies, Keri (2010). “From the Retail Brand to the Retail-er

as

a

Brand:

Themes

and

Issues

in

Retail

Branding

Research”,

International Journal of Retail & Distribution Management, Vol 38

(11–12), pp 865–878.

387

387

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Buttle, F. (1992). “Shopping Motives Constructionist Perspective”, Service

Industries Journal, Vol 12 (3), pp 349–367.

Carpenter, J. M. and Moore, M. (2005). “Consumer Preferences for Retail

Formats:

Implications

for

Tenant

Mix

Strategies”,

Journal

of

Shopping Center Research, Vol 12 (1), pp 1–21.

Castleman, L. (2005). “International Introspective: India’s Middle Class

Fuels Market Lift-Off”, KidScreen Magazine, March–April, pg 63.

Chandrashekaran, Rajesh (2004). “The Influence of Redundant Comparison

Prices

and

Other

Price

Presentation

Formats

on

Consumers’

Evaluations and Purchase Intentions”, Journal of Retailing, Vol 80

(1), pp 53–66.

Chang, En–Chi and Luan, Bo (2010). “Chinese Consumers’ Perception of

Hypermarket Store Image”, Asia Pacific Journal of Marketing and

Logistics, Vol 22 (4), pp 512–527.

Chebat, Jean – Charles, Sirgy, M. Joseph and Grzeskowiak, Stephan (2010).

“How can Shopping Mall Management best capture Mall Image?”,

Journal of Business Research, Vol 63 (7), pp 735–740.

Chebat, Jean–Charles, El–Hedhli, Kamel and Sirgy, M. Joseph (2009). “How

does

Shopper

Based

Mall

Equity

Generate

Mall

Loyalty?

A

Conceptual Model and Empirical Evidence”, Journal of Retailing and

Consumer Services, Vol 16 (1), pp 50–60.

Chernev, Alexander (2006). “Decision Focus and Consumer Choice among

Assortments”, Journal of Consumer Research, Vol 33 (1), pp 50–59.

388

388

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Christiansen, T. and Snepenger, D. J. (2002). “Is it the Mood or the Mall that

Encourages Tourists to Shop?”, Journal of Shopping Center Research,

Vol 9 (1), pp 7–26.

Christiansen, T., Comer, L., Feinberg, R. and Rinne, H. (1999). “The Effects

of

Mall

Entertainment

Value

on

Mall

Profitability”,

Journal

of

Shopping Center Research, Vol 6 (2), pp 7–22.

Chugh, G. (2006). “Entertainment: Multiplex Magic: The Fastest Growing

Lifestyle Segment”, The Research Department of ILandFS Investment

Securities Limited, retrieved from http://www.investsmartindia.com

Churchill, G. A. (1979). “A Paradigm for Developing Better Measures of

Marketing Constructs”, Journal of Marketing Research, Vol 16, pp

64–73.

Clodfelter, R. and Fowler, D. (1999). “A Comparison of the Pricing Policies

between Manufacturers’ Retail Apparel Outlets and Traditional Retail

Stores”, Journal of Shopping Center Research, Vol 6 (1), pp 7–38.

Clodfelter, R. and Overstreet, J. (1996). “Technological Profile of Shopping

Centers:

Present

and

Future

Use”,

Research, Vol 3 (1), pp 59–93.

Journal

of

Shopping

Center

Cody, M. J., Seiter, J. and Montagne–Miller, Y. (1995). “Men and Women in

the Market Place”, In Gender Power and Communication in Human

Relationships (ed. by P. J. Kalbfleisch and M. J. Cody), pp 305–329.

Lawrence Erlbaum Associates, Hillsdale, NJ.

Coleman,

P.

(2006).

Shopping

Environments:

Evolution,

Design, Architectural Press, Sydney.

Planning

and

389

389

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Collins, C. (2004). “You Want It? You Got It - Instantly. Retailers Have

Gone Beyond Traditional Stores, Catalogs, and Websites. Now They

Offer Opportunities 24/7”, The Christian Science Monitor, Vol 96

(228), pg 13.

Corstjens, Marcel and Lal, Rajiv (2000). “Building Store Loyalty through

Store Brands”, Journal of Marketing Research, Vol 37 (3), pp 281–

289.

Darke, Peter R. and Chung, Cindy M. Y. (2005). “Effects of Pricing and

Promotion on Consumer Perceptions: It Depends on How You Frame

It”, Journal of Retailing, Vol 81 (1), pp 35–47.

Davies, Gary (1995). “Bringing Stores to Shoppers – Not Shoppers to

Stores”, International Journal of Retail & Distribution Management,

Vol 23 (1), pp 18–23.

.

Del Vecchio, Devon, Henard, David H. and Freling, Traci H. (2006). “The

Effect of Sales Promotion on Post-Promotion Brand Preference: A

Meta–Analysis”, Journal of Retailing, Vol 82 (3), pp 203–213

DeLisle, J. R. (2005). “Evolution of Shopping Center Research: A 12 Year

Retrospective”, Journal of Shopping Center Research, Vol 12 (2), pp

1–82.

Devgan, Deepak and Kaur, Mandeep (2010). “Shopping Malls in India:

Factors

affecting

Indian

Customers’

Perceptions”,

South

Asian

Journal of Management, Vol 17 (2), April–June, pp 29–42.

390

390

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Dick, Alan, Jain, Arun and Richardson, Paul (1996). “How Consumers

Evaluate Store Brands”, Journal of Product and Brand Management,

Vol 5 (2), pp 19–28.

Dodds, W. B., Monroe, K. B. and Grewal, D. (1991). “Effects of Price, Brand

and Store Information on Buyers’ Product Evaluations”, Journal of

Marketing Research, Vol 28 (3), pp 307–319.

Dogu, U. and Erkip, F. (2000). “Spatial Factors Affecting Way Finding and

Orientation: A Case Study in a Shopping Mall”, Environment and

Behavior, Vol 32 (6), pp 731–755.

Donnellan, J. (1998). “Educational Requirements for Management Level

Positions

in

Shopping

Centers”,

Research, Vol 5 (2), pp 69–80.

Journal

of

Shopping

Center

Donovan, R. and Rossiter, J. (1992). “Store Atmosphere: An Environmental

Psychology Approach”, Psychology of Store Atmosphere, Vol 58 (1),

pp 34–57.

Donovan, R. J., Rossiter, J. R., Marcoolyn, G. and Nesdale, A. (1994). “Store

Atmosphere and Purchasing Behaviour”, Journal of Retailing, Vol 70

(3), pp 283–294.

Duckett, Hilary and Macfarlane, Elspeth (2003). “Emotional Intelligence and

Transformational

Leadership

in

Retailing”,

Leadership

and

Organization Development Journal, Vol 24 (5/6), pp 309–317.

Eastlick, M. A., Lotz, S. and Shim, S. (1998). “Retail-tainment: Factors

Impacting Cross Shopping in Regional Malls”, Journal of Shopping

Center Research, Vol 5 (1), pp 7–31.

391

391

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

El–Adly, M. I. (2007).

“Shopping Malls’ Attractiveness: A Segmentation

Approach”,

International

Journal

of

Retail

&

Distribution

Management, Vol 35 (11), pp 936–950.

Elms, Jonathan, Canning, Catherine, Kervenoael, Ronan de, Whysall, Paul

and Hallsworth, Alan (2010). “30 Years of Retail Change: Where

(And How) Do You Shop?”, International Journal of Retail &

Distribution Management, Vol 38 (11–12), pp 817–827.

Eppli, M. J. and Shilling, J. D. (1997). “How Critical is a Good Location to a

Regional Shopping Center?”, Journal of Shopping Center Research,

Vol 4 (1), pp 97–111.

Eppli, M. J. and Tu, C. C. (2005). “An Event Study Analysis of Mall

Renovation’, Journal of Shopping Center Research, Vol 12 (2), pp

117–130.

Eroglu, S. A. and Machleit, K. A. (1990). “An Empirical Study of Retail

Crowding: Antecedents and Consequences”, Journal of Retailing, Vol

66 (2), pp 201–221.

Evans, Kenneth R., Christiansen, Tim and Gill, James D. (1996). “The

Impact of Social Influence and Role Expectations on Shopping Center

Patronage Intentions”, Journal of the Academy of Marketing Science,

Vol 24 (Summer), pp 208 –218.

Ezel, H. F. and Motes, W. H. (1985). “Differentiating between Sexes: A

Focus on Male–Female Grocery Shopping Attitude and Behaviour”,

Journal of Consumer Research, Vol 2 (2), Spring, pp 29–40.

392

392

School of Management Studies, Punjabi University, Patiala

Farhangmehr,

Minoo,

Marques,

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Susana

and

Silva,

Joaquim

(2001).

“Hypermarkets versus Traditional Retail Stores – Consumers’ and

Retailers’ Perspectives in Braga: A Case Study”, Journal of Retailing

and Consumer Services, Vol 8 (4), pp 189–198.

Fenley, G. (2003). “Reinventing the Mall”, Display & Design Ideas, Vol 15

(4), pp 20–23.

Finn,

A.

and

Timmermans,

H.

(1996).

“A

WalMart

Anchor

as

a

Repositioning Strategy for Suburban Malls: Cross Shopping and

Impact on image, Consideration and Choice”, Journal of Shopping

Center Research, Vol 3 (2), pp 7–27.

 

Adam

Finn,

and

Louviere,

Jordan

(1996).

“Shopping

Center

Image,

Consideration, and Choice: Anchor Store Contribution”, Journal of

Business Research, Vol 35, pp 241–251.

Garrett, Henry E. (1981). Statistics in Psychology and Education, Vakils,

Feffer and Simons Ltd, Bombay, India.

Gauri, Dinesh K., Sudhir, K. and Talukdar, Debabrata (2008). “The Temporal

and Spatial Dimensions of Price Search: Insights from Matching

Household

Survey

and

Purchase

Data”,

Research, Vol 45 (2), pp 226–240.

Journal

of

Marketing

Giacobbe, Ralph W., Jackson, Donald W. Jr., Crosby, Lawrence A. and

Bridges, Claudia M. (2006). “A Contingency Approach to Adaptive

Selling

Behavior

and

Sales

Performance:

Selling

Situations

and

Salesperson Characteristics”, Journal of Personal Selling and Sales

Management, Vol 2, Spring, pp 115–142.

393

393

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Goswami,

Paromita

and

Mishra,

Mridula

S.

(2009).

“Would

Indian

Consumers Move from Kirana Stores to Organized Retailers when

Shopping for Groceries?”, Asia Pacific Journal of Marketing and

Logistics, Vol 21 (1), pp 127–143.

Grewal, D. and Baker, J. (1994). “Do Retail Environmental Factors Affect

Consumers’

Price

Acceptability?

An

Empirical

Examination”,

International Journal of Research in Marketing, Vol 11(2), pp 107–

115.

Grewal, Dhruv, Levy, Michael and Kumar, V. (2009). “Customer Experience

Management: An Organizing Framework”, Journal of Retailing, Vol

85 (1), pp 1–14.

Grossbart, S., Hampton, R., Rammohan, B. and Lapidus, R. S. (1990).

“Environmental

Dispositions

and

Customer

Response

to

Store

Atmospherics”, Journal of Business Research, Vol 21, pp 225–241.

Gupta, S. L. (2006). “An Exploratory Research on Promotional Strategies and

its Relation with Attributes of Stores as Perceived by Consumers in a

Shopping Mall”, PCTE Journal of Business Management, Vol 3 (2),

Gupta,

pp 8–17.

S.

L.

and

Kaur,

Tripat

(2006).

“The

Framing

of

Promotional

Strategies and its Relation with Attributes of Stores as Perceived by

Shoppers in a Shopping Mall”, Amity Business Review, Vol 7, (Jul–

Dec), pp 24–32.

394

394

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Hansen,

R.

and

Deutscher,

T.

(1977).

“An

Empirical

Investigation

of

Attribute Importance in Retail Store Selection”, Journal of Retailing,

Vol 53 (4), pp 59–72.

Hardesty, David M. and Bearden, William O. (2003), “Consumer Evaluations

of

Different

Promotion

Types

and

Price

Presentations:

The

Moderating Role of Promotional Benefit Level”, Journal of Retailing,

Vol 79 (1), pp 17–26.

Harmon, Susan K. (2003). “Gender and Coupon Use”, Journal of Product

and Brand Management, Vol 12 (3), pp 166–179.

Hassanain, Mohammad A. (2008). “On the Safe Evacuation of Occupants in

Multiplex Facilities”, Structural Survey, Vol 26 ( 4), pp 34–41.

Hausman,

A.

(2000).

“A

Multi

–Method

Investigation

of

Consumer

Motivations in Impulse Buying Behavior”, Journal of Consumer

Marketing, Vol 17 (5), pp 403–419.

Haynes, J. B. and Talpade, S. (1996). “Does Entertainment Draw Shoppers?

The

Effects

of

Entertainment

Centers

on

Shopping

Behavior

in

Malls”, Journal of Shopping Center Research, Vol 3 (2), pp 29–48.

Haytko, Diana L. and Baker, Julie (2004). “It’s all at the Mall: Exploring

Adolescent Girls’ Experiences”, Journal of Retailing, Vol 80(1),

January, pp 67–83.

Heitmeyer, J. and Kind, K. (2004). “Retailing in My Backyard: Consumer

Perceptions of Retail Establishments Located within New Urbanist

Communities”, Journal of Shopping Center Research, Vol 11 (1), pp

33–53.

395

395

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Hernandez, T., Lea, T., Spagnolo, A. and Maze, A. (2004). “Shopping

Centers,

Power

Retailing

and

Evolving

Retail

Environment:

A

Comparison of the Retail Markets of Dallas–Fort Worth and Toronto”,

Journal of Shopping Center Research, Vol 11 (1), pp 55–111.

Homburg,

Christian,

Hoyer,

Wayne

D.

and

Fassnacht,

Martin

(2002).

“Service Orientation of a Retailer’s Business Strategy: Dimensions,

Antecedents and Performance Outcomes”, Journal of Marketing, Vol

66, October, pp 86–101.

Howard, Elizabeth (2007). “New Shopping Centres: Is Leisure the Answer?”,

International Journal of Retail & Distribution Management, Vol 35

(8), pp 661–672.

Howard, Vicki (2010). “Department Store Advertising in Newspapers, Radio

and

Television,

1920–1960”,

Journal

Marketing, Vol 2 (1), pp 61–85.

of

Historical

Research

in

Hu, Haiyan and Jasper, Cynthia R. (2004). “Men and Women: A Comparison

of Shopping Mall Behavior”, Journal of Shopping Center Research,

Vol 11 (1–2), pp 113–123.

Hu, Haiyan and Jasper, Cynthia R. (2007). “Consumer Shopping Experience

in

the

Mall:

Conceptualization

and

Measurement”,

Academy

of

Marketing Science Annual Conference Proceeding, Coral Gables,

Florida.

Ibrahim, Faishal and Ng, Chye Wee (2002). “Determinants of Entertaining

Shopping Experiences and Their Link to Consumer Behavior: Case

396

396

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Studies of Shopping Centres in Singapore”, Journal of Retail and

Leisure Property, Vol 2 (4), pp 338–357.

Ibrahim, M. F. and Wee, N. C. (2003). “The Importance of Entertainment in

the Shopping Center Experience: Evidence from Singapore”,Journal

of Shopping Center Research, Vol 10 (1), pp 45–69.

Jackson, Vanessa, Stoel, Leslie and Brantley, Aquia (2011). “Mall Attributes

and

Shopping

Value:

Differences

by

Gender

and

Generational

Cohort”, Journal of Retailing and Consumer Services, Volume 18 (1),

January, pp 1–9.

Jarboe, G. R. and McDaniel, C. D. (1987). “A Profile of Browsers in

Regional Shopping Malls”, Journal of the Academy of Marketing

Science, Vol 15 (1), pp 46–53.

Jewell, N. (2001). “The Fall and Rise of the British Mall”, The Journal of

Architecture, Vol 6, pp 317–378.

Johnson, M. (1989). “The Application of Geodemographics to Retailing –

Meeting

the

Needs

of

the

Catchment”,

Research Society, Vol 31 (1), pp 7–36.

Journal

of

the

Market

Jones, Colin (2010). “The Rise and Fall of the High Street Shop as an

Investment Class”, Journal of Property Investment & Finance, Vol 28

(4), pp 275–284.

Jones, K., Pearce, M. and Biasiotto, M. (1995). “The Management and

Evaluation of Shopping Center Mall Dynamics and Competitive

Positioning using a GIS Technology”, Journal of Shopping Center

Research, Vol 2 (2), pp 49–82.

397

397

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Jones, Peter, Hillier, David and Comfort, Daphne (2007). “Changing Times

and

Changing

Places

for

Market

Halls

and

Covered

Markets”,

International Journal of Retail & Distribution Management, Vol 35

(3), pp 200–209.

Kajalo, Sami and Lindblom, Arto (2010). “Surveillance Investments in Store

Environment and Sense of Security”, Facilities, Vol 28 (9–10), pp

465–474.

Kaltcheva, V. and Weitz, B. (2006). “When Should a Retailer Create an

Exciting Store Environment?”, Journal of Marketing, Vol 70 (1), pp

107–118.

Kang, J. and Kim, Y. K. (1999). “Role of Entertainment in Cross-Shopping

and in the Revitalization of Regional Shopping Centers”, Journal of

Shopping Center Research, Vol 6 (2), pp 41–71.

Kantabutra,

Sooksan

Customer

and

and

Avery,

Gayle

Staff

Satisfaction:

C.

(2007).

“Vision

Effects

in

An

Empirical

Investigation”,

Leadership & Organization Development Journal, Vol 28 (3), pp

209–229.

Kaur, Pavleen and Singh, Raghbir (2007). “Uncovering Retail Shopping

Motives of Indian Youth”, Young Consumers: Insight and Ideas for

Responsible Marketers, Vol 8 (2), pp 128–138.

Keep, W. W. and Lindquist, J. D. (1995). “Consumer Patronage of Shopping

Centers and In Home Retail Formats: A Time Diary Approach”,

Journal of Shopping Center Research, Vol 2 (1), pp 7–26.

398

398

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Keng, C. J., Huang, T. L., Zheng, L. J. and Hsu, M. K. (2007). “Modeling

Service Encounters and Customer Experiential Value in Retailing: An

Empirical Investigation of Shopping Mall Customers in Taiwan”,

International Journal of Service Industry Management, Vol 18 (4), pp

349–360.

Kerlinger, E. (1986). Foundations of Behavioural Research, (3 rd Ed.), Holt,

Rinehart & Winston, New York.

Kim, B. and Park, K. (1997). “Studying Patterns of Consumers’ Grocery

Shopping Trips”, Journal of Retailing, Vol 73 (4), pp 501–17.

Kim, J. O. and Jin, B. (2001). “The Mediating Role of Excitement in

Customer Satisfaction and Repatronage Intention of Discount Store

Shoppers in Korea”, Journal of Shopping Center Research, Vol 8 (2),

pp 117–138.

Kim, Y. and Kang, J. (1997). “Consumer Perception of Shopping Costs and

its Relationship with Retail Trends”, Journal of Shopping Center

Research, Vol 4 (2), pp 27–62.

Kim, Y. K. (2002). “Consumer Value: An Application to Mall and Internet

Shopping”,

International

Journal

of

Retail

and

Distribution

Management, Vol 30 (12), pp 595–602.

Kim, Y. K., Sullivan, P., Trotter, C. and Forney, J. (2003). “Lifestyle

Shopping Center: A Retail Evolution of the 21st Century”, Journal of

Shopping Center Research, Vol 10 (2), pp 61–94.

Kim,

Youn–Kyung,

Kang,

Jikyeong

and

Kim,

Minsung

(2005).

“The

Relationships Among Family and Social interaction, Loneliness, Mall

399

399

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Shopping Motivation, and Mall Spending of Older Consumers”,

Psychology and Marketing, Vol 22 (12), pp 995–1015.

Kinley, T. R., Josiam, B. M. and Kim, Y. K. (2003). “Why and Where

Tourists Shop: Motivations of Tourist Shoppers and Their Preferred

Shopping Center Attributes”, Journal of Shopping Center Research,

Vol 10 (1), pp 7–28.

Kinra, Neelam (2006). “The Effect of Country–of–Origin on Foreign Brand

Names in the Indian Market”, Marketing Intelligence & Planning, Vol

24 (1), pp 15–30.

Kirtland,

K.

M.

(1996).

“The

1996

Mall

Customer

Shopping

Patterns

Report”,

International

Council

of

Shopping

Centers

Research

Quarterly, Vol 3 (4), pp 1–6.

Knee, Christopher (2002). “Learning from Experience: Five Challenges for

Retailers”, International Journal of Retail and Distribution, Vol 30

(11–12), pp 518–531.

Knight, Dee K., Kim, Hae–Jung and Crutsinger, Christy (2007). “Examining

the

Effects

of

Role

Stress

on

Customer

Orientation

and

Job

Performance of Retail Salespeople”, International Journal of Retail

and Distribution Management, Vol 35 (5), pp 381–392.

Krishnamoorthy, Gunasekaran Hemalathaa and Kuthalingam, Ravichandran

(2009). “Mall Visit Behaviour of Older Generation–Y Consumers”,

Serbian Journal of Management, Vol 4 (2), pp 169–182.

Kuruvilla, Shelja J., Joshi, Nishank and Shah, Nidhi (2009). “Do Men and

Women

Really

Shop

Differently?

An

Exploration

of

Gender

400

400

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Differences in Mall Shopping in India”, International Journal of

Consumer Studies, Vol 33 (6), pp 715–723.

Lather, Anu Singh and Kaur, Tripat (2006). “It’s All at The Mall: Exploring

Present

Shopping Experiences”, Indian Journal of Marketing, Vol

XXXVI

(8), August, pp 3–8.

Lee, S. L., Ibrahim, M. F. and Hsueh–Shan, C. (2005). “Shopping Centre

Attributes affecting Male Shopping Behaviour”, Journal of Retail &

Leisure Property, Vol 4, pp 324–340.

LeHew, M. L. A., Burgess, B. and Wesley, S. (2002). “Expanding the

Loyalty

Concept

to

Include

Preference

for

a

Shopping

Mall”,

International Review of Retail, Distribution and Consumer Research,

Vol 12 (3), pp 225–236.

Leszcyzc, P., Sinha, A. and Timmermans, H. (2000). “Consumer Store

Choice Dynamics: an Analysis of the Competitive Market Structure

for Grocery Stores”, Journal of Retailing, Vol 73 (3), pp 323–345.

Leszczyc, Popkowski T. L. Peter, Sinha, Ashish and Sahgal, Anna (2004).

“The Effect of Multi–Purpose Shopping on Pricing and Location

Strategy

for Grocery Stores”, Journal of Retailing, Vol 80 (2), pp 85–

100.

Levy, M. and Weitz, B. (2004). Retailing Management, 5 th ed., McGraw-Hill,

Boston.

Liu, Yuping (2007). “The Long–Term Impact of Loyalty Programs on

Consumer Purchase Behavior and Loyalty”, Journal of Marketing,

Vol 71 (4), pp 19–35

401

401

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Lord, J. D. and Bodkin, C. D. (1996). “Technological Profile of Shopping

Centers:

Present

and

Future

Use”,

Research, Vol 3 (1), pp 33–57.

Journal

of

Shopping

Center

Lotz, Sherry L., Eastlick, Mary Ann, Mishra, Anubha and Shim, Soyeon

(2010).

“Understanding

Patrons’

Participation

in

Activities

at

Entertainment Malls: A Study in ‘Flow’ ”, International Journal of

Retail & Distribution Management, Vol 38 (6), pp 402–422.

Lucas, George H. Jr. (1985). “The Relationships Between Job Attitudes,

Personal Characteristics and Job Outcomes: A Study of Retail Store

Managers”, Journal of Retailing, Vol 61 (1), pp 35–62.

Mägi, Anne W. (2003). “Share of Wallet in Retailing: The Effects of

Customer Satisfaction, Loyalty Cards and Shopper Characteristics”,

Journal of Retailing, Vol 79 (1), Summer, pp 97–106.

Mägi, Anne W. and Julander, Claes–Robert (2005). “Consumers’ Store-Level

Price Knowledge: Why are Some Consumers More Knowledgeable

Than Others?”, Journal of Retailing, Vol 81 (4), pp 319–329.

Majumdar, Aveek (2005). “A Model for Customer Loyalty for Retail Stores

inside Shopping Malls – An Indian Perspective”, Journal of Services

Research, Special Issue, December, pp 47–64.

Maronick,

Thomas

J.

(2007).

“Specialty

Downtown

Shopping,

Dining,

and

Retail

Center’s

Entertainment”,

Impact

on

International

Journal of Retail & Distribution Management, Vol 35 (7), pp 556–

568.

402

402

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Martin, Craig A. and Turley, L. W. (2004). “Malls and Consumption

Motivation: An Exploratory Examination of Older Generation Y

Consumers”,

International

Journal

of

Retail

&

Distribution

Management, Vol 32 (10), pp 464–475.

McGoldrick, P. J. (2002). Retail Marketing, McGraw-Hill, London.

Mejia, L. C. and Eppli, M. J. (1999). “The Effect of Merchandise Space

Allocation on Retail Sales in Enclosed Shopping Centers”, Journal of

Shopping Center Research, Vol 6 (2), pp 23–40.

Memon, Sharif (2006). “Changing Face of Indian Retail Industry and Its

Implications on Consumer Behaviour: An In–Depth Study”, The

ICFAI Journal of Management Research, Vol 5 (9), April, pp 49–58.

Messinger, P. R. and Narasimhan, C. (1997). “A Model of Retail Formats

Based on Consumers’ Economizing on Shopping Time”, Marketing

Science, Vol 16 (1), pp 1–23.

Michon, Richard, Chebat, Jean–Charles and Turley, L. W. (2005). “Mall

Atmospherics: The Interaction Effects of the Mall Environment on

Shopping Behavior”, Journal of Business Research, Vol 58, pp 576–

583.

Michon, Richard, Yu, Hong, Smith, Donna and Chebat, Jean–Charles (2008).

“The Influence of Mall Environment on Female Fashion Shoppers’

Value

and

Behaviour”,

Journal

of

Fashion

Marketing

and

Management, Vol 12 (4), pp 456–468.

Milman,

Ady

(2010).

“The

Global

Theme

Park

Industry”,

Worldwide

Hospitality and Tourism Themes, Vol 2 (3), pp 220–237.

403

403

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Miranda, Mario J. (2009). “Engaging the Purchase Motivations to Charm

Shoppers”, Marketing Intelligence & Planning, Vol 27 (1), pp 127–

145.

Mittal, Vikas, Kamakura, Wagner A. and Govind, Rahul (2004). “Geographic

Patterns

in

Customer

Service

and

Satisfaction:

An

Empirical

Investigation”, Journal of Marketing, Vol 68, pp 46–62.

Mizerski,

Richard

W.

(1982).

“An

Attribution

Explanation

of

the

Disproportionate Influence of Unfavorable Information”, Journal of

Consumer Research, Vol 9, December, pp 301–310.

Morganosky, Michelle A. and Cube, Brenda J. (2000). “Large Format

Retailing in the US: A Consumer Experience Perspective”, Journal of

Retailing and Consumer Services, Vol 7 (4), pp 215–222.

Moye, Letecia N. and Kincade, Doris H. (2002). “Influence of Usage

Situations and Consumer Shopping Orientations on the Importance of

the

Retail

Store

Environment”,

International

Review

of

Retail,

Distribution & Consumer Research, Vol 12 (January), pp 59–79.

Mulhern,

Francis

J.

and

Padgett,

Daniel

T.

(1995).

“The

Relationship

between

Retail

Price

Promotions

and

Regular

Price

Purchases”,

Journal of Marketing, Vol 59, October, pp 83–90.

Munshi, T. (2003). “Pantaloon Retail India Ltd: Big Gains from Big Bazaar”,

IndiaInfoline.com,

retrieved

from:

http://www.indiainfoline.com/sect/pant.pdf.

404

404

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Ng, C. F. (2003). “Satisfying Shoppers’ Psychological Needs:

From Public

Market to Cyber Mall”, Journal of Environmental Psychology, Vol

23, pp 439–455.

Nicholls, J. A. F., Li, F., Kranendonk, C. J. and Roslow, S. (2002). “The

Seven–Year Itch? Mall Shoppers across Time”, Journal of Consumer

Marketing, Vol 19 (2–3), pp 149–165.

Noble, Stephanie M., Griffith, David A. and Adjei, Mavis T. (2006). “Drivers

of Local Merchant Loyalty: Understanding the Influence of Gender

and Shopping Motives”, Journal of Retailing, Vol 82 (3), pp 177–188.

Noble, Stephanie M., Griffith, David A. and Adjei, Mavis T. (2006). “Drivers

of Local Merchant Loyalty: Understanding the Influence of Gender

and Shopping Motives”, Journal of Retailing, Vol 82 (3), pp 177–188.

Ogle, J. P., Hyllegard, K. H. and Dunbar, B. (2004). “Predicting Patronage

Behaviors

in

a

Sustainable

Retail

Environment:

Adding

Retail

Characteristics and Consumer Lifestyle Orientation to the Belief-

Attitude-Behavior Intention Model”, Environment and Behavior, Vol

36 (5), pp 717–741.

Okada, Erica Mina and Hoch, Stephen J. (2004). “Spending Time Versus

Spending Money”, Journal of Consumer Research, Vol 31 (2), pp

313–323.

Ooi, Joseph T. L. and Sim, Loo–Lee (2007). “The Magnetism of Suburban

Shopping

Centers:

Do

Size

and

Cineplex

Matter?”,

Journal

of

Property Investment & Finance, Vol 25 (2), pp 111–135.

405

405

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Otieno, Rose, Harrow, Chris and Lea–Greenwood, Gaynor (2005). “The

Unhappy Shopper, A Retail Experience: Exploring Fashion, Fit and

Affordability”,

International

Journal

of

Retail

Management, Vol 33 (4), pp 298–309.

&

Distribution

Overstreet, J. and Clodfelter, R. (1995). “Safety and Security Concerns of

Shopping Center Customers and the Effect of These Concerns on

Shopping Behaviour”, Journal of Shopping Center Research, Vol 2

(1), pp 91–109.

Paige, R. C., Meyer, D. J. C. and Kadolph, S. J. (2001). “Satisfying the

Customer: Understanding the Synergistic Effects of Education and

Informational

Strategies

among

Retail

Channels”,

Journal

of

Shopping Center Research, Vol 8 (1), pp 43–58.

Parsons, Andrew G. (2003). “Assessing the Effectiveness of Shopping Mall

Promotions: Customer Analysis”, International Journal of Retail &

Distribution Management, Vol 31 (2), pp 45–54.

Parsons, Andrew G. and Ballantine, Paul W. (2004). “Market Dominance,

Promotions, and Shopping Mall Group Performance”, International

Journal of Retail & Distribution Management, Vol 32 (10), pp 458–

Patel,

463.

Vipul (2008). “Consumer Decision Making Styles in Shopping Malls:

An Empirical Study”, in New Age Marketing: Emerging Realities

(Eds: Dhar, Upinder, Nath, V. V., Nair, S. K. and Yadav, P. K.), Excel

Books, New Delhi, pp 627–637.

406

406

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Paulins, V. A. and Geistfeld, L. (2003). “The Effect of Consumer Perceptions

of Store Attributes on Apparel Store Preference”, Journal of Fashion

Marketing & Management, Vol 7 (4), pp 371–385.

Puccinelli, Nancy M., Goodstein, Ronald C., Grewal, Dhruv, Price, Robert,

Raghubir, Priya and Stewart, David (2009). “Customer Experience

Management

in

Retailing:

Understanding

the

Buying

Process”,

Journal of Retailing, Vol 85 (1), pp 15–30.

Raghubir, Priya, Inman, J. Jeffrey and Grande, Hans (2004). “The Three

Faces of Price Promotions”, California Management Review, Vol 46

Summer, pp 23–42.

Rajaguru, R. and Matanda, M. (2006). “Consumer Perception of Store and

Product Attributes and its Effect on Customer Loyalty within the

Indian Retail Sector”, in proceedings of the Australian and New

Zealand Marketing Academy (ANZMAC), 2–6 December, Brisbane,

Australia.

Ranjan, Rajeev K. (2010). “An Insight into the Impact of Mall Culture on

Middle Class Consumers”, Vedaang, Vol 1(1), January – June, pp 73–

78.

Reutterer, Thomas and Teller, Christoph (2009). “Store Format Choice and

Shopping Trip Types”, International Journal of Retail & Distribution

Management, Vol 37 (8), pp 695–710.

Reynolds, Jonathan and Wood, Steve (2010). “Location Decision Making in

Retail firms: Evolution and Challenges”, International Journal of

Retail & Distribution Management, Vol 38 (11–12), pp 828–845.

407

407

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Reynolds, K. E., Ganesh, J. and Luckett, M. (2002). “Traditional Malls vs

Factory Outlets: Comparing Shopper Typologies and Implications for

Retail Strategy”, Journal of Business Research, Vol 55 (9), pp 687–

696.

Rhee, Hongjai and Bell, David R. (2002). “The Inter-Store Mobility of

Supermarket Shoppers”, Journal of Retailing, Vol 78 (4), pp 225–237.

Roberts, Jane, Merrilees, Bill, Herington, Carmel and Miller, Dale (2010).

“Building

Retail

Tenant

Trust:

Neighbourhood

versus

Regional

Shopping Centres”, International Journal of Retail & Distribution

Management, Vol 38 (8), pp 597–612.

Rogers, Dale S., Rogers, Zachary S. and Lembke, Ronald (2010). “Creating

Value through Product Stewardship and Take Back”, Sustainability

Accounting, Management and Policy Journal, Vol 1 (2), pp 133–160.

Rogers, David (1987). “America's Shopping Centres: A Mid Life Crisis?”,

International Journal of Retail & Distribution Management, Vol 15

(6), pp 21–25.

Roy, A. (1994). “Correlates of Mall Visit Frequency”, Journal of Retailing,

Vol 70 (2), pp 139–161.

Saraf, Anu (2005). “Mall Mania Catches On”, Business India, pp 92 -94.

Sarma, M. K. ( 2000). “Some Issues in Retail Management in India” Vision,

Vol 4 (1), pp 35-40.

Schiffman, L. G., Dash, J. F. and Dillon, W. R. (1977). “The Contribution of

Store

Image

Characteristics

to

Store

Type

Choice”,

Retailing, Vol 53, Summer, pp 3–14.

Journal

of

408

408

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Setlow, Carolyn (2000). “Frequent Teen Buyers are Good for Business”,

Discount Retailing Today, Vol 39 (18), pg 23.

Sharma, Pradeep (2006). “Shopping along the Zirakpur highway”, Real

Estate - The Tribune, June 3, pg 1.

Sherman, E., Mathur, A. and Smith, R. (1997). “Store Environment and

Consumer

Purchase

Behavior:

Mediating

Role

of

Consumer

Emotions,” Psychology and Marketing, Vol 14 (4), pp 361–178.

Shillingburg, D. (1994). “Entertainment Drives Retail”, Architectural Record,

182, August, pp 82–87.

Shim,

S.

(1992).

“Patronage

Behaviour

of

Apparel

Shopping:

Part

I.

Shopping Orientations, Store Attributes, Information Sources, and

Personal Characteristics”, Clothing and Textiles Research Journal,

Vol 10 (2), pp 48–57.

Shim, S., Eastlick, M. A. and Lotz, S. (2000). “Assessing the Impact of

Internet Shopping on Store Retailing among Mall Shoppers and

Internet Users”, Journal of Shopping Center Research, Vol 7 (2), pp

7–43.

Singh, Harvinder (2007). “Going the Multi(plex) Way”, Indian Management,

Vol 46 (1), pp 41 – 46.

Singh,

Harvinder,

Bose,

Swapan

Kumar

and

Sahay,

Vinita

(2010).

“Management of Indian Shopping Malls: Impact of the Pattern of

Financing”, Journal of Retail & Leisure Property, Vol 9, Feb, pp 55–

64.

409

409

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Sinha, K. P. and Banerjee, A. (2004). “Store Choice Behaviour in an

Evolving Market,” International Journal of Retail and Distribution

Management, Vol 32 (10), pp 482–494.

Sinha, P. K., Banerjee, A. and Uniyal, D. P. (2002). “Deciding where to buy:

Choice Behaviour of Indian Shoppers”, Vikalpa, Vol 27 (2), pp 13–28.

Sinha, Piyush K. (2003). “Shopping Orientation in the Evolving Indian

Market”, Vikalpa, Vol 28 (2), Apr – Jun, pp 13–22.

Soars, Brenda (2009). “Driving Sales through Shoppers’ Sense of Sound,

Sight,

Smell

and

Touch”,

International

Journal

of

Retail

&

Distribution Management, Vol 37 (3), pp 286–298.

Somayajulu, G. and Venkataramana, V. (2002). “Issues and Challenges for

Organised Retailing in India”, Journal of Marketing, Vol XXXII (8),

pp 116–21.

Srivastava, R. K. (2008). “Changing Retail Scene in India”, International

Journal of Retail & Distribution Management, Vol 36 (9), pp 65–73.

Stone, K. (1998). Competing with the Retail Giants: How to Survive in the

New Retail Landscape, John Wiley & Sons, New York.

Tang, C., Bell, D. and Ho, T. (2001). ”Store Choice and Shopping Behavior:

How Price Format Works”, California Management Review, Vol 43

(2), pp 56–74.

Tauber, E. (1972). “Why Do People Shop”, Journal of Marketing, Vol 36

(Oct), pp 56–59.

410

410

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Uniyal, Dwarika Prasad and Gandhi, Amrita V. (2007). “Concept of a Mall:

Measuring Attitude and Perception of Shoppers towards the Malls of

Mumbai”, Indian Retail Review, Vol 1(1), pp 7–16.

Urban, D. J. and Hoffer, G. E. (1997). “The Super Automotive Category

Killer: Why Now? What Future?”, Journal of Consumer Marketing,

Vol 14 (1), pp 3–12.

Vanderbeck, R. M. and Johnson, J. H. (2000). “That’s the Only Place where

You can Hang Out: Urban Young People and the Space of the Mall”,

Urban Geography, Vol 21 (1), 5-25.

Wakefield, K. L. and Baker, J. (1998). “Excitement at the Mall: Determinants

and Effects on Shopping Response”, Journal of Retailing, Vol 74 (4),

pp 515–539.

Walia, Varinder (2006). “Reality Giants target Holy city”, Real Estate - The

Tribune, June 3, pg 2.

Wang, S., Zhang, Y. and Wang, Y. (2006). “Opportunities and Challenges of

Shopping Centre Development in China: A Case Study of Shanghai”,

Journal of Shopping Center Research, Vol 13 (1), pp 19–55.

White, R. and Sutton, A. (2001). “Social Planning for Mall Redevelopment:

An Australian Case Study”, Local Environment, Vol 6 (1), pp 65–80.

Whiting, Anita (2009). “Push, Scream or Leave: How do Consumers Cope

with Crowded Retail Stores?”, Journal of Services Marketing, Vol 23

(7), pp 487–495.

Wilhelm,

W.

B.

and

Mottner,

S.

(2005).

“Teens

and

Shopping

Mall

Preferences: A Conjoint Analysis Approach to Understanding the

411

411

School of Management Studies, Punjabi University, Patiala

Malls and Hypermarkets: Perspectives of Contemporary Shopping

Generational Shift Towards an Experience Economy”, Journal of

Shopping Center Research, Vol 12 (1), pp 23–52.

Woodside, A. G. and Walser, M. G. (2007). “Building Strong Brands in

Retailing”, Journal of Business Research, Vol 60 (1), pp 1–10.

Xia, Lan (2010). “An Examination of Consumer Browsing Behaviours”,

Qualitative Market Research: An International Journal, Vol 13 (2),

pp 154–173.

Yavas, U. (2003). “A Multi-attribute Approach to Understanding Shopper

Segments”,

International

Journal

of

Retail

Management, 31(11), 541-48.

&

Distribution

Zacharias, J. and Schinazi, V. (2003). “The Impact of an Entertainment

Retrofit on the Performance of a Shopping Center”, Journal of

Shopping Center Research, Vol 10 (1), pp 29–44.

Zameer, Asif (2006). “Effective Mall Management – The Critical Success

Factor for Malls Today”, Indian Journal of Marketing, Vol XXXVI

(10), October, pp 26–29.

Zeithaml, V. (1985). “The New Demographics and Market Fragmentation”,

Journal of Marketing, Vol 49 (Summer), pp 64–75.

Zhang, Aimao (2008). “Examining Product and Process Effects on Consumer

Preferences for Online and Offline Channels”, Business Process

Management Journal, Vol 14 (1), pp 85–95.

Zimmerman, Ann and Dodes, Rachel (2009). “Stores Face New Kind of

Shopper”, Wall Street Journal, December 28, B2.

412

412

School of Management Studies, Punjabi University, Patiala