Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:

91371CRICOS Provider Code: 02870D

North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512 Develop and manage performance management
processes

Assessment -2: Case study

Performance objective

Answer the questions correctly according to the case study provided and submit to your
assessor.

Assessment description

Answer questions provided in the case study. The task is an open book assessment.
Refer to any resource necessary to complete the questions.

Procedure

Complete the questions and hand it in to the assessor.

Specifications

You must provide:

Case study analysis.

Your assessor will be looking for:

Answers which demonstrate an understanding of legislation, regulations and policy with

regard to equal opportunity, diversity and anti-discrimination.

Question 1
You are assessing the performance of a regional personnel manager, Julia.

There has recently been a forced-redundancy program at her location and, as a

consequence, there have been three complaints about her handling of the redundancy
process. In two cases, legal action has been threatened.

A summary of the complaints and her response to each of them follows.

1. In your understanding (and accepting all statements as true until further investigation),
and bearing in mind national and state anti-discrimination, diversity and equal
opportunity legislation, has the regional personnel manager acted properly in handling
the redundancies?

BSBHRM512A Assessment 2 v2.1 Page 1 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

2. Is there any counseling which should be given to Julia to improve her future
performance?
Note your answers to the questions below on the following page.

Complaint from John: She told me that they had to let me go because I
was the eldest in my section. I think this is age discrimination. Im going to
sue.

Response from Julia: I told John that, as there were forced

redundancies and that he was closest to retirement, that he would
be least financially affected of his workgroup. Further, after taking
account of tax breaks and superannuation law, the actual monetary
impact for him would be very minor, whereas his colleagues are all
substantially younger and would be more affected. His work
performance was no better or worse than that of his colleagues. For
these reasons he was selected for forced redundancy.
Complaint from Sue: I was told that since there were forced redundancies
and that I was just a majority race person in the workforce, I would be let go.
This is reverse discrimination. Im going to sue.

Response from Julia: Sues complaint is essentially true; her

performance was not outstanding, and Ive got diversity targets to
reach, so Im using the forced redundancies to improve our
workplace diversity index.
Complaint from Trang: Im being fired because Im Vietnamese. My
performance assessments in the last two years are only bad because Im
Vietnamese my English is not so good, but I deal very well with the
Vietnamese-speaking customers, which almost nobody else can.

Response from Julia: Trangs performance has been sub-standard

since his engagement three years ago, and his last two years
performance assessment records confirm this. This was the sole
basis for selecting him for redundancy. This was clearly explained to
Trang, but he does not accept it.
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BSBHRM512A Assessment 2 v2.1 Page 2 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 3 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 4 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 5 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

............................................................................................................................................
........................

BSBHRM512A Assessment 2 v2.1 Page 6 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

.................................................................................................................................
...................................
Question 2
You are assessing the performance of a Regional Operations Manager, Thomas. Thomas
(and the Regional Financial Manager, Roger) has a high staff turnover in his section, so
he is frequently engaged in recruitment, especially for clerical personnel who look after
product ordering. He usually conducts the interviews together with Roger, and the
successful Students are channeled to operations or finance according to their skills and
current openings.

The quality of the Students employed by this process has been, in general, very good
and this is partially responsible for the high turnover as these staff tend to move on to
other sections or locations. Unfortunately, both Thom and Roger have continuously failed
to make their workplace diversity targets and there has been some grumbling about
their unorthodox interviewing techniques.

The regional personnel manager, Julia, has reported that Thomas and Roger usually start
an interview asking applicants what rugby team they support and what they think about
the latest test cricket match. Thomas says that this is just his way of getting Students
away from the standard, practised interview responses he doesnt care which team
they follow. Nevertheless, Julia is concerned that there might be a gender, cultural and
racial bias in this interview approach.

Note your answers to the following questions below.

1. Bearing in mind national and state anti-discrimination, diversity and equal opportunity
legislation, is there a problem with this interview technique?

2. Is there another approach to managing the recruitment interview process which you
would recommend for Thomas and Roger?

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BSBHRM512A Assessment 2 v2.1 Page 7 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 8 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 9 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 10 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 11 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

Question 3
Your performance assessment process is being assessed by your regional HR manager.
She tells you that your last three years performance assessments have consistently
ranked female employees as having lower performance than their male counterparts in
the same jobs. This has resulted in a drift in relative salaries, to the point where, on a
job-by-job basis, there are now no female employees paid as much as the lowest paid
male employee and that this is an indicator of strong gender bias.

You respond that you have assessed performance systematically on evidence gathered
from agreed KPIs and that any apparent gender bias arises coincidentally from the fact
that your female employees are simply not performing up to the same level as the male
employees. She replies that the KPIs themselves might be inducing bias.

Discuss whether statistical analysis of performance that indicates potential gender bias
is a reliable indicator of true bias, bearing in mind national and state anti-discrimination,
diversity and equal opportunity legislation.

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BSBHRM512A Assessment 2 v2.1 Page 12 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 13 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02
99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

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BSBHRM512A Assessment 2 v2.1 Page 14 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955
0488 F 02 99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

.................................................................................................................................
...................................

Marking Guide

Assessment Task 2: Develop and manage Performance-management

processes

Outcomes
Satisfacto
ry
Assessment specification
Yes No

Did the Student submit the required assessment in the

specifiedtimeframes??

Did the student complete the case analysis report?

Did the student present the case analysis report?

Satisfacto
ry
Performance Indicators
Yes No

Did the student complete the required performance indicators

Did the student identify the policies and procedure align with the
organisational strategy

Did the studentdesign and develop the performance

management processes align with the HRM strategy?

Did the student identify the state anti-discrimination, diversity

and equal employment opportunities

Is the system flexible enough to cover the range of employment

situations?

Does the performance management plan provide job

descriptions that make the key job performance requirements,
competency/education required and authority of the role clear?

BSBHRM512A Assessment 2 v2.1 Page 15 of 16

 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No:
91371CRICOS Provider Code: 02870D
North Sydney Capmpus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955
0488 F 02 99553888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02
99553888
Web: www.cibt.nsw.edu.au Email: info@cibt.nsw.edu.au

Did the student develop the counselling process to improve the

employment performance

Develop or review the job description to identify the selection

criteria for the particular position

Identify all the required steps to be undertaken for the requirement process

Develop the appropriate

interview guide
line

Design and develop the proper interview questions

Follow the EEO and

-discrimination
Anti legislation

Did the student design and develop the performance management process

Did the student identify performance systematically on evidence gathered

from agreed KPI

Satisfactory Not Yet

Outcome:
Satisfactory
Assessor name:

Assessor
signature:

BSBHRM512A Assessment 2 v2.1 Page 16 of 16