Category: Troubleshooting Note

Sub-category: Integration
ACTi Model: N/A
Knowledge Base Firmware: N/A
Software: Web-Configurator Author: Victor.Wang
Published: 2009/09/02 Reviewed: 2010/01/21

How to Manually Remove ACTi ActiveX Add-ons

Contents

Introduction
Problem Definition
Solution Overview

Introduction

The first time you connect to an ACTi

camera by Microsoft Internet Explorer (IE),
you will be notified to install ActiveX
add-ons. With those add-ons, you can get
video stream and operate ACTi camera
properly. But there are compatibility issues
between firmware version V3.09.14 and
later versions, etc. V3.10.22. Normally you
can uninstall ActiveX from Manage
add-ons which you can find in Internet
Options of Internet Explorer.
If you want to upgrade from firmware
version V3.09.14, you are not able to do
that, then you need to remove the add-on
manually.

Problem Definition

If you have ActiveX add-ons installed by firmware version V3.10.22 (or later), and then you try
to connect to a camera with firmware version V3.09.14. You will not be notified to install ActiveX
add-on again, but some functions like Motion Detection will not work correctly.

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Solution Overview

For those ActiveX add-on installed by firmware version later from V3.10.22, you can remove
them from Internet Explorer "Manage Add-ons" setting page. Then try to connect to the
camera with V3.09.14 again, you will be asked to install ActiveX add-on from V3.09.14.
ActiveX for V3.09.14 also has some minor issues on V3.10.22 cameras. Unfortunately, you
can't remove V3.09.14 add-on from Manage add-ons which you can find in Internet Options
of Internet Explorer. You need to do it manually. Below are steps to do that:
1. Copy a T-platform OCX file (nvEPLMedia.ocx) to C:\. You can download it from any
ACTi T-platform cameras or from ACTi tech support.

2. Run Regsvr32.exe -u c:\nvEPLMedia.ocx in a windows command mode

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3. You will see a notification if you have done it correctly.

4. Now you can connect to the camera and then install ActiveX again. You will be
notified to install ActiveX by the following windows.

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Click on the notification bar to approve installing ActiveX.

Click Retry to continue browsing.

Click Install to start installation.

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After installation, video stream will be shown and all functions will work properly.

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