231 Tryon Ave Englewood NJ 07631 201-788-0850 bbf30@aol.

com

William Feinstein

Objective Utilize my leadership, branding and organizational design experience to

continue my career in Human Resources.

Experience 9/2016-12/2016 Rainbow Room

Human Resources Consultant/Talent Acquisition

9/2011-6/2016 Kimpton Hotels & Restaurants

Area Director of People & Culture

Realigned organizational structure to improve workflow and

productivity
Restructured and aligned responsibilities and duties of Area
Managers of People & Culture
Responsible for oversight of People & Culture of four NYC
properties
Successfully restructured/designed the Food & Beverage and
Housekeeping at 70 Park Avenue Hotel to align with new
business model.
Successful negotiated a new organization structure of the Service
Express department which resulted in an annual savings of
$350,000
Championed Company Culture of Care
Executed Development of Area Managers of P&C
Business Partner with City Director of Operations and property
General managers strategizing organizational initiatives
Worked closely with Area Director of Finance and finance teams
on payroll/benefit related issues.
Administered the role out of company and property HR policies &
procedures
Member of the implementation team for new HRIS rolled out
company wide
Responsible for annual performance process
Expanded Kimpton University in the NYC Area. Included classes
facilitated by General Managers, Area Revenue & Area DOFs
Certified Cultural Training Classes
Implemented Succession Planning Tool within the NYC properties
Created and executed on boarding program to enhance the
employee experience.
Established and maintain positive labor relations
Improved 2015 Area Employee Opinion Survey 91.75
Lead community involvement initiatives
Recipient of the 2014 National P&C Focus Award and the 2015
Kimpton University Leadership Award
 #34 on Crains NYC Best Places to Work
#20 Fortune 100 Best Places to Work

4/2010 9/2011 St Giles New York the Court & the Tuscany
Director of Human Resources
Successfully transitioned properties from W Hotels to St Giles
Hotels
Assisted in development and restructuring of new brand culture &
training programs
Coordinate & conduct ongoing training classes
Coordinated the implementation of new payroll & HR systems
Developed and facilitated New Hire Orientation & on boarding
program
Partner with Executive Team in implementing operational
strategies to achieve financial & Guest Satisfaction goals
Implemented & conducted monthly HR Metric Reviews
Handle negotiations, mediations and arbitrations
Strategy and review with Executive Team to ensure workflow is in
line with organizational goals and objectives.
Produce monthly hotel newsletter & event calendar
Established internship program with the Brooklyn Educational
Opportunity Center Hospitality division

2/2001- 4/2010 W New York - the Court & the Tuscany

(Starwood Hotels & Resorts)
Director of Talent Resources/Green Belt
Work closely with Executive Committee to develop and implement
hotel goals.
Increased 2009 Talent Engagement by 3% & Supervisory
Effectiveness by 5%
Successfully developed & Implemented Hotel contingency plans,
management optimization & workflow improvement
recommendations resulting in a savings of over $400K.
Reduced Workers Compensation CF & CS by 34%
Developed and facilitate training and development program for W
Hotels of New York (W NYU)
Implemented and facilitated HR Metrics Review with all
departments
Certified property brand trainer for the Language and Lifestyles of
W hotels
W Hotels Pre-Opening L&L trainer for W Dallas, W Minneapolis, W
Hoboken, W Boston & W Scottsdale
Handle negotiations, mediations and arbitrations with union
Organized partnership/Mentorship Program between hotel and
Norman Thomas High School Virtual Enterprise Program.
 Excellent Talent relations Quarterly talent rallies, service award
celebrations, department yearbook, community service activities
Developed hotel communication tools. Hotel newsletter & W Talent
Happenings
Conduct communication sessions with GM and talent team
members

9/1999-2/2001 Sheraton Suites & Four Points Philadelphia, PA

(Starwood Hotels & Resorts)
Complex Director of Human Resources
Worked closely with Executive Committee and management team
to achieve successful brand conversion
Developed and implemented hotel goals for two properties.
Participated in union negotiations
Conducted monthly service training classes including telephone
skills, guests expectations, active listening, reading guests
Increased 2000 ASI score by 17 points over previous year.
organized DHR committee of airport properties
Excellent Associate Relations

10/1997-9/1999 Hilton Gateway Newark, NJ

Director of Human Resources
Responsible for entire operation of the human resources office
Payroll, recruiting, coaching and counseling, workers
compensation, benefits, unemployment
Established a high school internship program with a local high
school
Certified Hilton property trainer

6/1990-10/1997 Interstate Hotels

Operations Manager/Human Resources

Transferred into Human Resources in 1997 in the position of

Human Resources Manager and then Senior Human Resources
Manager
Held various operation position including; Housekeeping
Manager, Laundry Manager, Director of Housekeeping, Front
Office Manager and Rooms Manager

Education Johnson and Wales University Providence, RI

B.A., Hospitality Management